This is a newer hotel near West Edmonton Mall. We stayed for 3 nights in a king room with a pull-out sofa bed for our son. The room was large and very clean. When we first arrived there was a manager's reception with appetizers and drinks. We were in a rush to meet someone so thought that a quick bite to eat before we left would be perfect because we wouldn't have time for dinner until later. We got there about 20 mins before it was over and there were only a couple of pieces of food left - nowhere near enough for three of us. Because we were in a rush we didn't worry about it and headed out. One of the hotel managers ran outside after us and apologized that there was no food left. She then offered us a complimentary meal at the hotel next door as compensation. We were floored! I've run into this type of situation before and I've never had anyone from the hotel care enough to do anything about it. What a pleasant surprise! We also noticed one day that the temperature of the pool was quite cold such that my son couldn't swim in it for longer than 5 minutes. We mentioned it to the front desk and they assured us they would have maintenance look at it. The next day the temperature was perfect! We also had a slight problem with the heating/cooling in the room and couldn't get it to work properly. We called down to the front desk and there was someone in to take a look at within 3 minutes. Wow!
Christine from London, Ontario
This eco-friendly hotel is located in Edmonton (West Edmonton), close to Edmonton Event Centre, West Edmonton Mall, and …More
The rooms were big and they could fit 6 people. The swimming pool and hot tub was good and the breakfast was yummy. The price wasn't bad and I would go to this hotel again. The only thing was the wifi wasn't the best in some parts of the hotel.
Eileen from Calgary AB
This hotel is located in Edmonton (West Edmonton), close to Palace Casino, West Edmonton Mall, and Edmonton Event Centre …More
This is my 4th time staying at this hotel . From check in to ckeck out our experience was very good the staff were very friendly we got to check in early which worked great for us . The room was beautiful & very clean . We look forward to our next stay thankyou Fantasyland Hotel :)
Monique from Neilburg SK
In the heart of North America's largest shopping and entertainment complex, the West Edmonton Mall, lies Fantasyland Hotel …More