Chambre Standard, 2 grands lits | Fer et planche à repasser, lit de bébé (gratuit)

Quality Inn & Suites – Avis

2.5 out of 5
Quality Inn & Suites
2433 W Washington St, West Bend, WI

Avis

7,6

Bien

Note de 10 – Excellent, d’après 121 avis sur 401." "
Note de 8 – Bien, d’après 148 avis sur 401." "
Note de 6 – Acceptable, d’après 76 avis sur 401." "
Note de 4 – Médiocre, d’après 32 avis sur 401." "
Note de 2 – Terrible, d’après 24 avis sur 401." "

7,8/10

Propreté

8,2/10

Service et personnel

7,8/10

Commodités

7,4/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 – Bien

Gérald

Séjour de 3 nuits en juillet 2023
MP - Guest Relations Manager a répondu le 31 oct. 2023
Hello Gerald, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 – Acceptable

Marissa

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Some of the workers are rude and complain too much
Séjour de 7 nuits en avril 2024
CC - Guest Relations Manager a répondu le 11 avr. 2024
Dear Marissa, We sincerely apologize for the experience you had with some members of our staff. It is our aim to provide all guests with outstanding service, and it's clear we fell short in this instance. We are addressing this feedback directly with our team to ensure that our hospitality meets the high standards our guests expect and deserve. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future.Sincerely,

10/10 – Excellent

Michael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We were greeted at check in promptly and were upgraded to a King suite.
Séjour de 1 nuit en avril 2024
MP - Guest Relations Manager a répondu le 10 avr. 2024
Hello Michael, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 – Excellent

Louis

Points forts : Propreté, commodités et état et installations de l’hébergement.
Friendly staff
Séjour de 1 nuit en avril 2024
MP - Guest Relations Manager a répondu le 7 avr. 2024
Hello Louis, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 – Excellent

James

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff. I enjoyed the hot tub but the pool wasn't very warm.
Séjour de 1 nuit en avril 2024
MP - Guest Relations Manager a répondu le 7 avr. 2024
Hello James, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 – Excellent

Meghan

Séjour de 1 nuit en mars 2024
CC - Guest Relations Manager a répondu le 17 avr. 2024
Dear Meghan,Thank you for leaving us a 5/5 rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again. Sincerely,

10/10 – Excellent

Meghan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice bed and bedding.
Séjour de 1 nuit en mars 2024
MP - Guest Relations Manager a répondu le 24 mars 2024
Hello Meghan, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 – Excellent

JASON

Séjour de 1 nuit en mars 2024
MP - Guest Relations Manager a répondu le 9 avr. 2024
Hello Jason, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 – Excellent

Cynthia, Tolono

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly staff. Good beds
Séjour de 1 nuit en mars 2024
MP - Guest Relations Manager a répondu le 19 mars 2024
Hello Cynthia, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 – Excellent

Timothy

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
convenient
Séjour de 1 nuit en mars 2024
MP - Guest Relations Manager a répondu le 16 mars 2024
Hello Timothy, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 – Excellent

Anthony

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Wonderfully close to local hiking trails and dining. Staff were very nice
Séjour de 1 nuit en mars 2024
MP - Guest Relations Manager a répondu le 10 mars 2024
Hello Anthony, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 – Excellent

Cheryl

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
very nice and clean
Séjour de 2 nuits en janvier 2024
Ron a répondu le 22 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

10/10 – Excellent

Mitchell

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful experience
Séjour de 2 nuits en janvier 2024
Ron a répondu le 22 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

10/10 – Excellent

Cheryl

Séjour de 1 nuit en janvier 2024
Ron a répondu le 22 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

10/10 – Excellent

Marty, Eagle River

Séjour de 2 nuits en janvier 2024
Ron a répondu le 22 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

8/10 – Bien

Kevin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room was very clean, and quiet.The staff was very friendly we will keep on coming back.
Séjour de 1 nuit en décembre 2023
Ron a répondu le 22 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

10/10 – Excellent

Jennifer

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean and Comfortable
Clean and comfortable. Breakfast was great as well.
Séjour de 1 nuit en décembre 2023

4/10 – Médiocre

Dan

Séjour de 2 nuits en décembre 2023

4/10 – Médiocre

Janice

Voyage en famille
Points faibles : Propreté, service et personnel et confort de la chambre.
Avoid staying here
Upon arrival we noticed the pool was closed. My grandson was disappointed and began to complain to his grandmother. The employee became rude and stated we did not have to stay here and can book elsewhere. Mind you it was 730 pm and neither adult was complaining to the employee. Our daughter was picking up our grandson in an hour anyways. We checked in again the employee remains rude and acted as we were an inconvenience as she had to leave the tables she was sitting at with what appeared to be possible family of hers. We entered our room and the carpets are very stained. The fridge does not work. We did not call the front desk as I did not want to deal with the rude employee. We settled in for the night. The beds are extremely uncomfortable as they sink in pretty bad. Definitely need to be replaced. The pillows are the size of airline pillows and are impossible to get comfortable with. Overall will not recommend anyone to book here!
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Robert

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
MP - Guest Relations Manager a répondu le 14 nov. 2023
Hello Robert, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 – Acceptable

Fernando

Points forts : Service et personnel
Just okay
Séjour de 1 nuit en novembre 2023
MP - Guest Relations Manager a répondu le 14 nov. 2023
Hello Fernando, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

6/10 – Acceptable

Gregory

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
Room was quiet and comfortable, except for the 'fan' that ran for 20 to 30 seconds every two or three minutes; 24/7.
Séjour de 1 nuit en novembre 2023
MP - Guest Relations Manager a répondu le 10 nov. 2023
Hello Gregory, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

6/10 – Acceptable

Brandon

Voyage d’affaires
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023
MP - Guest Relations Manager a répondu le 10 nov. 2023
Hello Brandon, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 – Acceptable

Visee

Points faibles : État et installations de l’hébergement
It was easy to check in and out.
Séjour de 1 nuit en octobre 2023
MP- Guest Relations Manager a répondu le 31 oct. 2023
Hello Visee, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 – Excellent

Kjell

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
i been here many times over the last two years the staff ,not many but hard workers and helpful ,best wifi ,and cable in westbend hotels .
Séjour de 1 nuit en octobre 2023
MP - Guest Relations Manager a répondu le 31 oct. 2023
Hello Kjell, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023
MP - Guest Relations Manager a répondu le 21 oct. 2023
Hello Valued Customer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023
MP - Guest Relations Manager a répondu le 21 oct. 2023
Hello Valued Customer, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 – Bien

Scott

Points forts : Commodités
Good continental breakfast
Séjour de 3 nuits en octobre 2023
MP - Guest Relations Manager a répondu le 17 oct. 2023
Hello Scott, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 – Terrible

Andy

Séjour de 1 nuit en octobre 2023
MP - Guest Relations Manager a répondu le 7 nov. 2023
Hello Andy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 – Excellent

Tim

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Friendly and concerned hosts. Nice, clean, quiet room with good ame ities and a comfortable bed. There was no attempt to recycle anything at all.
Séjour de 1 nuit en septembre 2023
MP - Guest Relations Manager a répondu le 4 oct. 2023
Hello Tim, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day! Sincerely, MP - Guest Relation Manager

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
MP - Guest Relations Manager a répondu le 1 oct. 2023
Hello Valued Customer, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

8/10 – Bien

Johnny, Joliet

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023
MP - Guest Relations Manager a répondu le 20 sept. 2023
Hello Johnny, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

2/10 – Terrible

Emily

Séjour de 1 nuit en septembre 2023
MP - Guest Relations Manager a répondu le 7 oct. 2023
Hello Emily, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 – Médiocre

Kamil

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en septembre 2023
MP - Guest Relations Manager a répondu le 6 sept. 2023
Hello Kamil, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 – Bien

Anna

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023
MP - Guest Relations Manager a répondu le 28 août 2023
Hello Anna, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 – Excellent

Juan

Points forts : Commodités
Bien
Séjour de 1 nuit en août 2023
MP - Guest Relations Manager a répondu le 16 août 2023
Hello Juan, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 – Acceptable

Nicholas

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en août 2023
MP - Guest Relations Manager a répondu le 16 août 2023
Hello Nicholas, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 – Acceptable

Cindi

Séjour de 1 nuit en août 2023
MP - Guest Relations Manager a répondu le 3 sept. 2023
Hello Cindi, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 – Acceptable

Steven

Voyage en groupe
Points faibles : État et installations de l’hébergement
I felt we WAY over paid ($306 w taxes per night) for a below average place. I expected to over pay during EAA Airshow but expected a nicer place. Thinnest towels ever. We did enjoy Brazenhead Pub though in downtown WB.
Séjour de 2 nuits en juillet 2023
MP - Guest Relations Manager a répondu le 29 juill. 2023
Hello Steven, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

6/10 – Acceptable

Ron

Voyage en famille
They spent the entire holiday weekend seal coating the parking lot. I needed an accessible parking stall but they were blocked off and the manager refused to allow me to park next to the entrance. I blame the owner & manager not the seal coat guys - they were doing what they were told to do. This owner/manager apparently doesn’t need our business.
Séjour de 5 nuits en juin 2023
MP - Guest Relations Manager a répondu le 9 juill. 2023
Hello Ron, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 – Excellent

August

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Liked the staff being so helpful. Needed directions to hospital , etc. and they were very patient and knowledgeable
Séjour de 1 nuit en juillet 2023
MP - Guest Relations Manager a répondu le 9 juill. 2023
Hello August, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 – Acceptable

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
lots of holes in walls, stains on bed sheets, toilet barely flushed
Séjour de 1 nuit en juin 2023
MP - Guest Relations Manager a répondu le 16 juill. 2023
Hello Valued Customer, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

4/10 – Médiocre

Roger

Voyage de couple
Points faibles : Service et personnel, état et installations de l’hébergement
There were two rooms near us that had barking dogs. The room fridge kept falling out of the dresser cubicle every time you tried to open it. The gentleman restocking the breakfast bar kept touching unwrapped food items with his bare hands to replenish stock. Only the sheets on the beds were being changed in vacated rooms. Comforters and duvets were not changed.
Séjour de 1 nuit en juin 2023
Ron a répondu le 3 juin 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank You

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
OK and just average,
Breakfast Area was small and crowded. Very limited choices, nothing exciting. Keys kept malfunctioning, requiring daily trip to front desk to re-establish electronic keys.
Séjour de 3 nuits en mai 2023
Ron a répondu le 3 juin 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Excellent

Christine

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
What a pleasant surprise this turned out to be! Clean, quiet, excellent customer service from manager, nice breakfast, nice pool - all at a substantially lower rate than other hotels in the city. Will be returning.
Séjour de 2 nuits en mai 2023
Ron a répondu le 3 juin 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

8/10 – Bien

Gregory

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mai 2023
Ron a répondu le 17 mai 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

2/10 – Terrible

Mikayla

Séjour de 1 nuit en avril 2023
Ron a répondu le 24 mai 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank You

4/10 – Médiocre

Leslie

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
Ok but not we’ll maintained. Door to room did not latch well, toilet made a whistling noise after it filled for a while, bathroom door handle was loose. Paint work was not great and overlapping tile baseboards, etc. Staff was nice when available.
Séjour de 1 nuit en avril 2023
Ron a répondu le 24 avr. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Excellent

Phyliss

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2023
Ron a répondu le 15 mai 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.

10/10 – Excellent

Jeremy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2023
Ron a répondu le 24 avr. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that you enjoyed your stay. Hope to see you again in the future!! Thank You.