Lobby

Reviews of Super 8 by Wyndham Waxahachie TX

2 out of 5
Super 8 by Wyndham Waxahachie TX
400 North Interstate 35 East, Waxahachie, TX

Reviews

7.8

Good

Rating 10 - Excellent. 202 out of 590 reviews" "
Rating 8 - Good. 200 out of 590 reviews" "
Rating 6 - Okay. 115 out of 590 reviews" "
Rating 4 - Poor. 36 out of 590 reviews" "
Rating 2 - Terrible. 37 out of 590 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

David

Travelled with family and small children
Disliked: Cleanliness, amenities
Definitely just a place to sleep, once you can block out the noise from the thin walls.
Stayed 1 night in Apr 2024

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place I have experienced in Waxahachie!
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Constance,We are thrilled to hear that you enjoyed your stay with us in Waxahachie! Your praise means the world to us, and we hope to welcome you back soon for another exceptional experience.

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing here! Mrs marry is the best! It’s very clean. I have had no issues since being here! It’s safe!
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Constance,We're thrilled to hear you had a great experience with our wonderful staff, especially Mrs. Mary, and found the hotel clean and safe. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable stay!

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Was ok for what it was to watch the Eclipse, otherwise would not have stayed.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 16, 2024
Hello Thomas, We're delighted to hear that you found our hotel suitable for viewing the Eclipse. Your feedback is valuable, and we appreciate you choosing our property for your stay. If you have any further comments or suggestions, please reach out to our management team for assistance. Thank you for taking the time to share your experience with us.

10/10 Excellent

Brandon

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Brandon,We're delighted to hear you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

10/10 Excellent

Marilu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall just what we needed. Nice decor & good beds for a lower cost stay. Surprised they don’t have an elevator but they only have 2 floors so we did the stairs to the 2nd floor fine. Had to leave very early but desk clerk was nice to offer me some cereal before breakfast officially started. Very accommodating. Easy access to highway.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Marilu,We're pleased to hear you found our decor and beds to your liking, and that our team provided accommodating service during your stay. Our hotel's layout with two floors offers easy access for guests, even without an elevator. Thank you for mentioning our convenient location near the highway. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our overall stay was pleasant and the staff was attentive and friendly. The issues we did have was running toilet, clogged shower drain, and the heater did not work the night we needed it.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Candace, Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed the attentive and friendly service from our staff. We have taken note of your comments regarding the maintenance issues you encountered and will address them promptly to ensure a comfortable experience for our future guests.

4/10 Poor

Albert

Disliked: Property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Albert,We value your opinion and would love to hear more about your stay. Please contact us directly to provide further details on how we can improve your experience.

8/10 Good

Roger

Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Roger,We appreciate you choosing to stay with us. If you have any concerns about your recent visit, please do not hesitate to contact us directly so we can ensure your next stay is even better.

8/10 Good

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice, however door key didn’t work for the first room they gave me and they put me in a room further from the door. When asked to mop up the room because I spilled juice, nothing was done and it upset me. I told the housekeeper and the desk.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello Terri, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable for us to improve our services. We recommend reaching out to our management team to address this matter further. Thank you for bringing this to our attention.

4/10 Poor

Pilgrim

Travelled with family
Disliked: Property conditions & facilities
I slipped in the shower tube and fell. There had to have been soap residue or similar on the tub surface. There was not mat or a adhesive strips on the tube surface. This experience combined with staff's lack of urgency may have affected my overall rating.
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Pilgrim, We're sorry to hear about your experience and appreciate your feedback. Your safety is our priority, and we'll ensure this is addressed with the team. We value your input to help us improve our services for all guests.

8/10 Good

JMG manuel

Stayed 4 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello JMG manuel, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 Okay

Tyler

Liked: Staff & service
Disliked: Property conditions & facilities
Shower was a little outdated and shower head was at a level for people 5’6 and below.
Stayed 2 nights in Jan 2024
Response from Manager on Feb 2, 2024
Hello Tyler,Thank you for sharing your feedback regarding the shower in your room. We appreciate you bringing this to our attention and apologize for any inconvenience caused. We value your input and will take it into consideration when evaluating our facilities for future improvements.

8/10 Good

Paul

Travelled with partner
Liked: Staff & service, property conditions & facilities
excellent price. tiny room (for handicap; we're not), maybe the only room left at that price, but I doubt it. trash not empty from previous occupants. chewing gum still stuck on the shower grab bar, yuck. Clean facility. Pleasant stay overall. would stay again.
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Paul,Thank you for staying with us and for sharing your feedback. We apologize if the size of the room did not meet your expectations. Rest assured, we do have a variety of room options available to cater to different needs and preferences. We appreciate your comments regarding cleanliness and will address them with our housekeeping team. We strive to provide a pleasant stay for all our guests and we hope to have another opportunity to welcome you back in the future.

6/10 Okay

Bruce

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Bruce, We appreciate you choosing our hotel for your stay. We encourage you to reach out to us directly with any feedback you may have, so we can address any issues and ensure a more enjoyable experience next time. We hope to welcome you back in the future.

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased
Stayed here several times. Always pleased. New improvements.
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello Don,It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously and have returned. It is heartwarming to learn of how our efforts to give you a great experience filled with comfortable accommodations. That said, we appreciate your feedback and are constantly working on improving our hotel. We hope to welcome you back soon to experience these new enhancements firsthand.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Steven,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. It was a pleasure to serve you and we hope to welcome you back soon for another memorable stay.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Ronald,We are thrilled to hear that you had a wonderful stay with us! We appreciate you choosing our hotel and are glad that we met your expectations. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again in the future for another exceptional experience.

6/10 Okay

Ken

Business traveller
Disliked: Amenities, property conditions & facilities
Price was good..but noisy room..and lacking good breakfast
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Ken,Thank you for choosing our hotel for your stay. We apologize for any inconvenience caused by the noise in your room and the breakfast not meeting your expectations. We appreciate your feedback and will make sure to address these concerns with our team to improve the overall experience for our guests.

2/10 Terrible

Bryan

Travelled with family
Wasn’t able to stay due to no room available due to renovation
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Bryan, We apologize for any inconvenience you may have experienced during your stay. We understand that renovations can sometimes disrupt our guests' plans, and we apologize for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to welcome you back in the future to provide you with a pleasant stay.

8/10 Good

Tammy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Tammy,Thank you for choosing our hotel for your stay. We're glad to hear that you had a positive experience during your stay with us. Should you have any additional feedback, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another great stay.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello James,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and look forward to welcoming you back in the future.

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Manager on Jan 2, 2024
Hello Jesus,We appreciate your perfect rating! We strive to provide exceptional experiences for all our guests and we're glad that we met your expectations. We hope to welcome you back soon for another enjoyable stay!

8/10 Good

Hugo

Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Hugo,Thank you for choosing our hotel for your stay. We appreciate your rating and hope you had a pleasant experience with us. If you have any specific feedback or concerns, we encourage you to reach out to us directly so that we can address them accordingly. We look forward to welcoming you back in the future for an even better stay.

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Jesus,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience with us. Should you have any further feedback or if there's anything else we can assist you with, please feel free to reach out to us directly. We look forward to welcoming you back in the future for another excellent stay!

6/10 Okay

Cynthia

Travelled with family
Liked: Staff & service
Vending machines only take cash . Breakfast wasn’t really .
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Hello Cynthia, Thank you for your feedback regarding the vending machines and breakfast. We apologize for any inconvenience caused. We encourage guests to bring cash for the vending machines; however, we will share your feedback with our team. We strive to continuously improve our breakfast offerings and appreciate your input.

10/10 Excellent

CJ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great stay for the price. I will definitely be back for sure
Stayed 1 night in Dec 2023
Response from Manager on Dec 27, 2023
Hello CJ,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a great experience and that our pricing met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Feb 9, 2024
Hello Jose,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

2/10 Terrible

Joey

Disliked: Room comfort
Stayed 4 nights in Oct 2023
Response from Manager on Dec 16, 2023
Hello Joey,We're sorry to hear that your stay with us did not meet your expectations. We appreciate your feedback and encourage you to reach out to our hotel directly so we can address any issues you may have experienced. We value our guests' satisfaction and would welcome the opportunity to make it right.

10/10 Excellent

Ruth, Waxahachie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Hello Ruth,We are thrilled to hear that you had a wonderful stay with us! We strive to provide exceptional service to all our guests and it is rewarding to know that we met your expectations. Should you have any further feedback or if there is anything we can do to enhance your experience in the future, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Heather, Lewisville

Liked: Cleanliness, staff & service
Room was super clean and tidy. Some wear but was comfy.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Heather,Thank you for your feedback! We are thrilled to hear that you found your room to be clean and comfortable. We appreciate your understanding regarding any wear and tear. It was our pleasure to have you as our guest and we hope to welcome you back in the future.

10/10 Excellent

Allen T.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on Nov 28, 2023
Hello Allen T.,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience during your visit. Our team takes great pride in providing exceptional service and creating a comfortable atmosphere. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to have the pleasure of welcoming you back in the future!

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Tracy,Thank you for providing feedback on your recent stay. We appreciate your input and apologize for any inconvenience caused during your visit. We strive to consistently deliver exceptional experiences to all of our guests and we will address your concerns with our team to ensure we improve our services. Should you have any further questions or require additional assistance, please don't hesitate to reach out to our management team directly.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and good price.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello Victoria,We're pleased to hear that you found our hotel's location and price to be satisfactory. Thank you for sharing your feedback! We can't wait to serve you again.

10/10 Excellent

Kelly

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Kelly,Thank you for taking the time to share your positive experience! We're thrilled that you had such a great stay with us. We strive to provide exceptional service and ensure that every guest feels comfortable and satisfied. We hope to have the pleasure of welcoming you back in the future for another memorable stay.

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
Hello Hunter,Thank you for choosing our hotel for your recent stay! We appreciate your 5-star rating and are delighted to hear that you had a positive experience. We strive to provide excellent service and a comfortable stay for all our guests. Your feedback is invaluable and we hope to welcome you back for another exceptional stay in the future.

4/10 Poor

Art

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This is place is an old run-down motel. There were bugs and crickets that was in my room on the 2nd floor. The room just didn't smell clean as it had a stale odor. I normally don’t stay in Super 8’s but this time I didn’t have an option cause Waxahachie doesn’t have much to offer for hotels during the race week. I’m used to the Hilton standards and for what they charged it doesn’t meet the standards for the price. This was my experience maybe others can find it acceptable, but if I had a choice this would not have been something I would have chosen.
Stayed 4 nights in Oct 2023
Response from Manager on Oct 19, 2023
Hello Art ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Tracy

Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Tracy,Thank you for your exceptional rating! We are thrilled to have provided you with such an outstanding experience during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and relaxing.
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Jonathan,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

6/10 Okay

Barbr

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast was very nice and fresh; the dining area was small but clean. The bathroom was clean but shabby, the towels were thin. The desk clerk was pleasant.
Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Barbr,We appreciate the comments, especially with regards to your opinion of our towels and your insights regarding our area. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Poor

Joyce

Liked: Property conditions & facilities
It was clean. We was charged before arriving if tho we ask for late checking. didn't give me a receipt .
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello Joyce ,Hello Joyce, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 24, 2023
Hello Ryan,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

jeanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crappy experience
I called to ask what exit}the hotel was off the highway and they he front desk didn’t even know after being on the road for hours I needed to use the bathroom it was backed up the next morning I tried again &! It overflowed
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello jeanne,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our front desk. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Bebe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very quiet and clean at all times. It must be cricket season here because there were lots of crickets everywhere in the parking lot and found several in our room. Otherwise a good place to stay.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 19, 2023
Hi Bebe,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

6/10 Okay

Gonzalo

Disliked: Staff & service, property conditions & facilities
There were cigarette burns on blankets when it’s a smoke free
Stayed 2 nights in Sep 2023
Response from Manager on Sep 14, 2023
, Hello Gonzalo, Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Lanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comforting and clean stay
Stayed 6 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hi Lanie,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

2/10 Terrible

Isabel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I liked how it was away from town. However I didn’t like that there is a door deprecating the rooms like that is so unsafe. The store policy of a card having to have a name on there is ridiculous it’s 2023 bank cards are starting to not put names on the holders card.
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hello Isabel,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and basic room to sleep and shower in. I love that they are NOT pet friendly. It is great to be able to sleep in a room without pet dander or to have to hear dogs barking in another room. Staff was friendly.
Stayed 1 night in Aug 2023
Response from Manager on Aug 31, 2023
Hello Farah,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and comments about our shower. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Overall very good but could barely understand the person at the desk.
Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Hello Kelly,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.