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Thanks for your review Dennis. Apparently with the 3 rating something was not up to par. We do like to hear from our guests because that is how we improve.
10/10 Excellent
Donna
Dec 30, 2023
Donna
Stayed 1 night in Dec 2023
Response from Kathy on Jan 31, 2024
Thank you for choosing Quality Inn & Suites!
10/10 Excellent
John, West Des Moines
Dec 26, 2023
John
Stayed 1 night in Dec 2023
Response from Kathy on Dec 29, 2023
John thank you for the stay and the great rating.We appreciate it so much.
Nicholas thank you for the great rating of your stay at Quality Inn & suites in Watertown. It is greatly appreciated.
4/10 Poor
Marissa
Dec 3, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The front desk gal each time that I went has always been super friendly and nice and good hospitality. Last weekend I stayed everything was perfect. This room 104 was not at all. It even had a smell to it in addition to the broken non working items.
Marissa
Stayed 1 night in Dec 2023
Response from Kathy on Dec 5, 2023
My apologizes on your last stay Marissa. Did you mention anything to the front desk. We certainly could have moved you. We recently painted this room. Maybe that was the smell?
Nice People. They had No record of my Hotels.com
reservation and I had to pay again!
RICHARD
Stayed 1 night in Nov 2023
Response from Kathy on Nov 28, 2023
Richard thank you for being so patient at check in. Not sure why we did not have your reservation through Hotel.com. But as I told you, we will be glad to not charge you if you can talk to Hotels.com and have them call us.Thanks again.
This was a very quick, overnight stay. The room was nice with one of the best beds I've slept in at a hotel, and very clean. Standard breakfast, nothing fancy, but was good, fresh, and well-stocked. Front desk clerk at check-in was super friendly.
Carla
Stayed 1 night in Sep 2023
Response from Kathy on Oct 5, 2023
Thank you Carla for taking time to review your recent stay at our Quality Inn & Suites in Watertown, SD. We appreciate the kind words and hope to have you come back soon.
This particular Quality Inn was particularly clean, quiet, up-to-date look, front desk customer service person very helpful. All in all, I was pleasantly surprised how nice the room and the hotel were--considering I generally stay at 5 star hotels when travelling. I will definitely stay here again when in the Watertown area.
Carla
Stayed 1 night in Sep 2023
Response from Kathy on Sep 29, 2023
We sure hope you do stay again Carla. Thanks for the review. Very appreciated.
Our second time staying here, even got the same room as before. Clean room, comfortable bed, the best water pressure in the shower, and huge area for the dogs to run around.
Mickee
Stayed 1 night in Aug 2023
Response from Kathy on Sep 3, 2023
Thank you so much for your review and kind words Mickee. We try hard to make all our guests happy.
The most gracious kind staff i have ever encountered. The night front desk Joanne and day front staff Kathy are genuinely friendly and helpful. Samuel who cleans the room does a terrific job and the lovely petite blond in the dining room is patient with all while hard at work. Loved these people and the facility. If all Quality Inn's are like this one sign me up !
melanie dees
Stayed 1 night in Jul 2023
Response from Kathy on Aug 3, 2023
Thank you so much Melanie. We are bursting at the seams! Such nice and kind words. We hope to see you again sometime.
Yes our Hot Tub is very seldom down and out of service unless it is beyond our control. I take it you like the hot tub and hopefully got to relax a bit.