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Reviews of American Inn & Suites Waterford

3 out of 5
American Inn & Suites Waterford
7076 Highland Rd, Waterford, MI

Reviews

6.4
Rating 10 - Excellent. 141 out of 723 reviews" "
Rating 8 - Good. 200 out of 723 reviews" "
Rating 6 - Okay. 145 out of 723 reviews" "
Rating 4 - Poor. 110 out of 723 reviews" "
Rating 2 - Terrible. 127 out of 723 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Annette, Columbiaville

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had to change rooms 3 times before we got an acceptable room. The first room smelled, hair in the freezer, holes in the wall, cigarette burns on the bedding, lights didn’t work in the bathroom, poop in the toliet, and wires hanging where the smoke detector shoukd have been. Room #2 smell, holes in the walls, what looked like a blood spot and cigarette burns on the bedding. Room #3 was better, not great, but okay. We were tild that the owners have only owned the hotel for a few months, very limited staff, and the first ywo rooms were not even supposed to be rented out. I was ready to change hotels and be out the money since it was non-refundable.
Stayed 1 night in Apr 2024

10/10 Excellent

Romauldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Bryant

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Rylie

Stayed 1 night in Mar 2024

4/10 Poor

April

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Angela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Blood stains on mattress, room smelled like smoke. They didn’t serve breakfast. Staff was nice. Seemed they have limited resources to accommodate
Stayed 1 night in Mar 2024

4/10 Poor

Timothy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty. Floors and carpeting were filthy. I had 5 lights in my room and only one worked. Broken lamps. Old and beat up furniture. Many water stains on the ceiling. Front desk staff was nice, but that was about it.
Stayed 1 night in Mar 2024

8/10 Good

James

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Noisy, no breakfast
Stayed 1 night in Mar 2024

4/10 Poor

Lori, canton

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk guy was helpful, beds were nice and water pressure in tub was great, however, security mindied people would not like the place. Very insecure, we make our own blockade of the door but for normal traveler, not secure or safe. Very dingy, corners were dirty, paint peeling. very outdated. Exterior doors didnt lock and door lock inside had already been kicked in before. Tent got stolen in 10 minutes just 2 miles down street.
Stayed 1 night in Feb 2024

10/10 Excellent

Kyra

Stayed 2 nights in Jan 2024

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to this location numerous times & its always a pleasure! Staff is super friendly & my kids love the giant jacuzzi tubs in the rooms!
Stayed 1 night in Feb 2024

4/10 Poor

Zoe

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its exactly what you pay for. The only pleasentries is that I spent less than expected.
Stayed 1 night in Feb 2024

2/10 Terrible

Xzavair

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty room. Nasty hotel. I advise you to sleep elsewhere. I don't even leave reviews
Stayed 2 nights in Feb 2024
Response from Guest Relations on Feb 14, 2024
Thank you for your feedback, as it helps us to make changes and be better for our guests, we are very sorry that you did not have a better stay and we will send this to the manger for review. Thanks again.

2/10 Terrible

MistyDawn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Response from Guest Relations on Jan 29, 2024
Thank you for your feedback, we are very sorry that we let your down and invite you to speak with our manager to resolve any issues.

4/10 Poor

Catherine

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Guest Relations on Jan 29, 2024
Thank you for your rating and business, we appreciate both!

6/10 Okay

Heavin

Stayed 1 night in Jan 2024
Response from Guest Relations on Feb 8, 2024
Thank you for your rating and patronage, we appreciate both!

2/10 Terrible

Amber

Stayed 2 nights in Jan 2024
Response from Guest Relations on Feb 5, 2024
Thank you for yuor feedback, we are sorry that you did not have a better stay and we invite you to speak with our manager Amy to resolve any issues. Best of luck in your future travels.

6/10 Okay

Syed

Disliked: Cleanliness, staff & service
Room allocated was full of smoking smell. And has furniture that was simply disgusting. When I called front desk to complaint, the staff member was extremely rude. The next morning the manager helped me and my issues were resolved.
Stayed 2 nights in Jan 2024
Response from Guest Relations on Jan 16, 2024
Thank you for your feedback, we are very sorry that you were not helped by our front desk. We are making changes and under new management and we have let one fo our staff member go. We are in the midst of re-training.

2/10 Terrible

Raeanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 16, 2024
Thank you for your rating and feedback, we are very sorry that you did not have a better stay. We are under new management and making changes.

4/10 Poor

Karen

Liked: Cleanliness
Disliked: Property conditions & facilities
The first room was cold, the heater was putting out cold air. They moved us from a king room to 2 doubles. That heater was coming off the wall and they had to tape it so the cold air wouldn’t come through. Very disappointed.
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 16, 2024
Thank you for your feedback, we apologize that you were not comfortable. We are doing our best to make changes to ensure that you have a better stay. we appreciate you brigning this to our attention.

10/10 Excellent

Beth

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Pulling up to hotel- it looked sketchy. Right when you walk in it didnt look bad, then getting in the elevator- i was afraid id die it- it was so outdated & rickety. Walking to the room- they tried to do upgrades but you could tell it was w/the poorest quality/cheapest flooring & the floor was wavey. The room smelled funny, a cheap matress, they gave you 4 couch pillow sized pillows, & a sheet & what looked like a thin curtain for a bedspread- it was dirty & im pretty sure the sheets werent changed in between stays. Lesson learned - you get what you pay for- the only positive was convenience of the location for me. I did survive tho & didnt bring home any bedbugs so theres that.
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 10, 2024
While we thank you for your feedback, we are a limited service budget hotel we do our best to keep an affordable rate and keep a comfy hotel and yes the elevator sounds rickety, but it is serviced. We absolutely clean our rooms between every stay, as you know the linens are used by other guests, so we cannot throw them away after every use, there is a chance that they might have a small stain (even tho we bleach them, makeup stains are hard to remove, so again we bleach them and sometimes twice, occasionally you might see shadows) You can request a different set of towels and we are happy to change them out for your during the day anytime, and at night if you come to the front desk, you can again switch them out, but you will need to give us old ones to switch. We do not want to lose your business and we are under new management (Amy) and she is performing random and regular audits of our hotel and our rooms, She would be happy to help anytime. Yes we are happy that you survived. Best of luck in your future travels.

2/10 Terrible

Ashlea

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 8, 2024
Thank you for your business and feedback, we are very sorry that you did not have a better stay and we invite you to speak with our manager to resolve any issues.

8/10 Good

Madison

Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 29, 2024
Thank you for your rating and recommendation, we greatly appreciate your business.

8/10 Good

devan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was large, nice jetted tub in the bathroom. It was a great stay especially for the price, it was discounted from 85 to 55 for the night. The only disappointing thing was the coffee was weak and there were no other amenities for breakfast. Not even creamer… just coffee, cups and lids it was weird. No stirrers or spoons either.
Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 8, 2024
Thank you for the info. I will let the managers know. We appreciate your feedback and business.

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Relations on Jan 8, 2024
Thank you for your rating, we are sorry that you did not have a better stay and we invite you to speak with our manager to let her know of any issues. Best of luck in your future travels.

8/10 Good

Stephanie

Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 8, 2024
Thank you for the great rating! We are pleased to hear that you enjoyed your stay and we wish you safe travels and if they bring you this way, please come back and see us!

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 8, 2024
Thanks Steve! We appreciate the rating and especially your patronage! We hope that you will come back and see us again if you are ever in our area.

2/10 Terrible

Tina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 8, 2024
Thank you for your rating and business, we appreciate both!

10/10 Excellent

Andrew, Mill Spring

Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 4, 2024
Thank you for your feedback and the awesome rating! We are so happy to hear that you enjoyed your stay and we look forward to your return!

10/10 Excellent

Clarence

Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 23, 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!

10/10 Excellent

Clarence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone I dealt with was very friendly and helpful. I originally was staying 1 night to check the place out and ended up staying 3 more nights
Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 4, 2024
Thank you for you patronage and recommendation. We apprecaite both!

4/10 Poor

Heather

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 2, 2024
Thank you for your rating and your business, we appreciate both.

6/10 Okay

Dave

Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 2, 2024
Thank you for your patronage! We greatly appreciate it! We wish you the best New Year.

2/10 Terrible

Ellyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Relations on Dec 26, 2023
Thank you for your feedback, we are very sorry that you were let down and we are under new management and are open to any suggestions, as we are making changes, so please feel free to let our manager know. Thank you.

8/10 Good

Yuliya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 26, 2023
Thank you for your feedback and especially your business, we greatly appreciate it!

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Stay
Said it had breakfast,but they don't have one. Only coffee. Little hard to find at night because they have no sign. Nice hotel though.
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 18, 2023
We do not have breakfast and we have not offered this for at least that past year, please let us know where you are seeing this as we will change it, although there are hundreds and hundreds of sites that are not managerd by us that we are not responible for. Please check our website for the most up to date info. We are sorry it was confusing and we greatly appreciate your review and especially your business.

4/10 Poor

Benjamin J.

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The gentleman at the front desk was impatient and rude when there was no one else around. Completely unwarranted when he's the first face of the company we see.
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 16, 2023
Thank you for your feedback, we are very sorry that this was your experience, we are under new management and we are training our staff, we will absolutely take this into consideration and speak with our clerk. Again we thank you for sharing and we value your business.

10/10 Excellent

Schenely

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Having a jacuzzi tub was my favorite. So relaxing and peaceful on a snowy night.
Stayed 1 night in Nov 2023
Response from Guest Relations on Dec 14, 2023
Wonderful! We are so happy to hear that you were able to to enjoy the tub, it is fabulous! We appreciate the compliments and hope you will return to visit again!

2/10 Terrible

Valerie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff member at the front desk was not friendly or cordial. Had to bring down and exchange the bed comforter due to being stained and not cleaned. The same staff member mentioned above did not apologize for the inconvenience. The new bed comforter had bleach stains and holes. Bathtub had mold. Cigarette smoke was smelled throughout the entire venue. The place needs major renovation.
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 14, 2023
Thank you for your feedback, we appreciate it and we apologize that you did not have a better stay.

10/10 Excellent

Abigail

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing love that the pool is open back up. Don't always like the smoke smell in some area's. Its a nice location we come here often for swim meets during the winter season.
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 14, 2023
Thank you, we are taking great steps to ensure that you have a good stay, we are happy to hear you are enjoying our pool and we appreciate your loyalty!!

4/10 Poor

Kyle

Disliked: Cleanliness, property conditions & facilities
Seems sketchy and unsafe, went to our room and immediately checked out. Room was a no smoking one and you could still smell cigarette smoke and as soon as you open the door.
Stayed 1 night in Nov 2023
Response from Guest Relations on Dec 4, 2023
Thank you! As we mentioned, on the other platform, we are very sorry that this was your experience and we are under new management and we are listening and making changes, we are a non-smoking facility, but we cannot guarantee that our guests do not smoke in the room, we do our best to clean and this room should have been cleaned, for smoke. However at the time of check in, we request that you check the room and let us know as we have other rooms and can move you to a more suitable room, if needed. Thank you and we wish you the best in your future travels.

10/10 Excellent

Emanwel

Stayed 1 night in Nov 2023
Response from Guest Relations on Dec 20, 2023
Thank you for the awesome rating! We are happy to see that you enjoyed your stay. We thank you for taking the time to share and we hope to welcome you back if you are ever in our area again!

10/10 Excellent

Dionshawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 29, 2023
Thank you, we are so happy to hear that you enjoyed your stay and we hope to welcome you back again when you are in the area.

6/10 Okay

Ryan T.

Somehow my reservation was not found and we had to wait and call and have it confirmed. Just inconvenient, especially when there are so many apps to choose from. I typically choose Orbitz, but will explore other options going forward
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 29, 2023
Thank you for your feedback, while we understand, we cannot guarantee anything on a 3rd party, except that we will find you a room. We understand you were inconvenienced, but that would be the App. We appreciate your business and hope to welcome you back again.

8/10 Good

Jayontay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relations on Dec 22, 2023
Thank you for your recommendation, we greatly appreciate it. We wish you Happy Holidays and Hope to welcome you back if you are ever in our area.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beds comfortable ,quiet and convenient location for me .
Stayed 1 night in Nov 2023
Response from Amy on Nov 26, 2023
Thank You for staying with us, We look forward to seeing you in the furture.

2/10 Terrible

Lisa

Disliked: Staff & service, property conditions & facilities
Really dirty. Walls were nasty dirty roon stinked so bad
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 29, 2023
Thank you for your feedback, while we apologize for any inconvenience, we ask when you check in that you let us know if the room is not acceptable and we will move you to another room that is. Our hotel is older and our pricepoint reflects what we have to offer at 70. We are making some changes and under new management, I will let the manager know to check the walls. We thank you again for bgn tringing this to our attention. We wish you the best in your future travels.

2/10 Terrible

Kyotraro

Stayed 1 night in Nov 2023
Response from Guest Relations on Dec 14, 2023
Thank you for your feedback, we are under new managment, we are very sorry that you did not have a better stay and we invite you to speak with our manager AMY, to resolve any issues.

2/10 Terrible

Bianca

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
All of the linen needs to be replaced IMMEDIATELY!! They need to do better on wiping down the headboards there was filth from previous guests still there and the bedsheets were DISGUSTING!! The towels they give you that they want you to wash your body with is BROWN they aren’t even white anymore! Please do better. Loved the property very beautiful but needs to be maintained cleaned inspected and cared for a lot better!!
Stayed 1 night in Nov 2023
Response from Amy on Nov 20, 2023
Thank you for your feedback, we are changing staff and managers and we are doing our best to create a comfortable and clean hotel. We are very sorry that this may not have been the experience. We will be making some changes as we hear what our guests are saying. Thanks again.