Interior

Reviews of The Fairfax at Embassy Row, Washington, D.C.

3.5 out of 5
The Fairfax at Embassy Row, Washington, D.C.
2100 Massachusetts Avenue NW, Washington, DC

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 1001 reviews" "
Rating 8 - Good. 267 out of 1001 reviews" "
Rating 6 - Okay. 102 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty nice. Me and my husband went around 4 hours early and we couldn’t checkin but they took our luggage so we could walk around. It was close to restaurants so that makes everything easy for us. Good location. I would definitely come back.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The font desk staff was phenomenal. Particularly, Q. She has both professional and personal bar which makes for a great interaction.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from HotelMgmt on Mar 16, 2020
Thank you for taking a moment to leave us this five-star rating. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Embassy Visit
Perfect location for our visit. Our room was very spacious and furnished perfectly! Thankful the valet attendants were understanding and allowed us multiple trips back to our vehicle. Loved the overall feel of this hotel. The breakfast was expensive for the food available on the buffet... but that is the only negative thing I have to say. We would definitely stay here again!
Stayed 1 night in Feb 2020
Response from Hotelmgmt on Mar 17, 2020
We appreciate your positive feedback, Tina! Please know that we price our food as affordably as possible without sacrificing the quality of our ingredients, but we know every guest's budget is different. As such, we're sorry if our rates caused you distress. That said, we're thrilled to hear that our luxurious guest rooms could provide you with nothing but comfort, and that our friendly, helpful staff could provide you with whatever you needed! We hope to see you again soon here at the Fairfax at Embassy Row, for a truly five star stay!

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is a very nice hotel in a great location. Staff is helpful and professional. My problem is with their hidden fees. They advertise overnight parking for $52 but there is an "amenity fee" of $25. All that plus taxes add up to about $90 per night.
Stayed 3 nights in Mar 2020
Response from HotelMgmt on Mar 16, 2020
We're sorry to hear your stay wasn't as relaxing as it could have been. Please know that we detail all fees and services both online and in-person when asked, but we apologize if you were caught unaware. Having said that, we're happy to hear that our friendly staff and convenient location could still make your stay an enjoyable one. We hope to see you again soon, for an even better experience!

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2020
Response from HotelMgmt on Mar 16, 2020
It is disappointing to learn that your stay wasn't as ideal as it could have been. We hope to see you again soon for an improved stay.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service! Everyone was so helpful. Great location and close to the metro.
Stayed 2 nights in Mar 2020
Response from HotelMgmt on Mar 16, 2020
Thank you for your kind words! We're thrilled to hear that our friendly, helpful staff and prime location could provide you with a perfect experience here at the Fairfax at Embassy Row! We hope to see you again soon, for another five star stay from start to finish!

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2020
Response from HotelMgmt on Mar 13, 2020
Thank you for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the breakfast place with options even the whole day, even though I did not use it. Also the happy hour a bit early 3 pm, would like more like 5-7 because at 3 you are probably out in your own business, that I have the chance to use however. Room was excellent, ample and lots of space to relax and work. In view of the virus, I would recommend to sanitize the TV control, phone, and tables in the room, a lot of precaution is never enough in these situation. Thanks for everything.
Stayed 2 nights in Mar 2020

10/10 Excellent

Arturo, RedOak TX

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to just about anything we needed. Staff was great. Bartender was awesome.
Stayed 4 nights in Mar 2020
Response from HotelMgmt on Mar 10, 2020
Thank you for your kind words! We're thrilled to hear our kind, helpful staff could provide you with everything you needed! We hope to see you again soon, for another five star stay at the Fairfax at Embassy Row!

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Mar 2020
Response from HotelMgmt on Mar 9, 2020
Thank you! Your five-star rating has brightened our day and we look forward to providing a similar experience the next time you join us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from HotelMgmt on Mar 9, 2020
We’re happy you enjoyed your stay! We hope you choose to stay with us again soon.

6/10 Okay

Verified traveller

Travelled with partner
Stayed 2 nights in Dec 2017
Response from HotelMgmt on Mar 9, 2020
We strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Beautiful old building, lovely staff, great location.
Stayed 2 nights in Feb 2020
Response from Hotelmgmt on Mar 17, 2020
Thank you for your kind words! From our luxurious guest rooms to our chic interior design, friendly staff and prime location, everything here is here for you! We hope to see you again soon here at the Fairfax at Embassy Row, for another five star stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from HotelMgmt on Mar 6, 2020
Thank you very much for your five-star rating and hope it won’t be long before we are welcoming you back to make more memories with us!

8/10 Good

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
It was fine. No room service and no bar open on Sunday evenings are negatives but the staff are very helpful and friendly. Doormen and servers in breakfast room were particularly great. Location is good
Stayed 7 nights in Feb 2020
Response from HotelMgmt on Mar 9, 2020
We appreciate your positive feedback, Jeanne! Please know we've heard your concerns regarding weekend dining and will be evaluating our hours of operation going forward to ensure we serve our guests the best we can. Having said that, we're happy to hear our friendly staff and prime location could still make your stay comfortable. We hope to see you again soon, for an even better experience!

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020
Response from HotelMgmt on Mar 4, 2020
It was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from HotelMgmt on Mar 3, 2020
Thank you for taking a moment to leave us this five-star rating. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

8/10 Good

MMOC, Portland, OR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairfax is a genteel property in a fabulous location. I loved it. I love the wall paper, the carpeting, the art. The staff is super nice and responsive. I would say there are a couple of little things...there was caulking dried on the tub floor, little things like that which I'm only mentioning as a hotel reviewer. My husband and I both know we will stay here again!
Stayed 3 nights in Feb 2020
Response from HotelMgmt on Mar 3, 2020
We appreciate your positive feedback! Please know we've heard your minor concerns with our guest rooms and are working to rectify them as we speak. Still, we're thrilled to hear that our chic interior design, friendly staff and prime location could still make your stay a stellar one! We hope to see you again soon, for another even better experience!

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 3 nights in Feb 2020
Response from HotelMgmt on Mar 3, 2020
Thank you for allowing us to welcome you, however, we are disheartened that your stay did not meet our standard. We would be grateful for another chance to impress you in the future.

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only suggestion would be to install plugs for mobile phone charging on a bedside table. I had to unplug the clock. Otherwise, it was elegant and perfectly located for the event we attended.
Stayed 1 night in Feb 2020
Response from HotelMgmt on Mar 4, 2020
We appreciate your positive feedback, Elizabeth! We've heard your suggestion regarding outlets and rest assured we will be working to implement this in a future renovation. Having said that, we're thrilled to hear the rest of your stay was flawless! We hope to see you again soon, for a truly perfect experience from start to finish here at the Fairfax at Embassy Row!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Feb 2020
Response from HotelMgmt on Mar 2, 2020
It was a delight to have you join us and we hope to impress even more the next time we host you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It needed a better bar/lounge. That's my only suggestion.
Stayed 1 night in Feb 2020
Response from HotelMgmt on Mar 2, 2020
We appreciate your positive feedback! We're very open to constructive critique, but without specifics on how we can improve your dining experience, we find it difficult to know how to proceed. Still, we will be working with our staff to provide the best service possible. We hope to see you again soon, for a truly five star stay from start to finish!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from HotelMgmt on Mar 2, 2020
What a treat to find your near-perfect score, thank you! We hope to see you back soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was historic and well preserved. There were a few unfinished patches in the ceiling, and the rooms were understandably small, but very nice.
Stayed 1 night in Feb 2020
Response from HotelMgmt on Mar 2, 2020
Thank you for your kind feedback! We assure you that renovations are ongoing in our property, and any imperfections you may have seen will be addressed shortly. Having said that, we're happy to hear that our classical design and decor could make your stay supremely relaxing! We hope to see you again soon, for an even better experience!

10/10 Excellent

Pkd, Acton, MA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service, services such breakfast, free wine and dinner
Stayed 3 nights in Feb 2020
Response from HotelMgmt on Mar 2, 2020
It's an honor to receive your praise! From our friendly staff to our delectable on-site dining, everything here is here for your care and comfort! We hope to see you again soon, for another perfect stay here at the Fairfax at Embassy Row!

8/10 Good

Tina, Washington DC

Liked: Cleanliness, staff & service
Loved the room. But there are no microwaves.the fridges are small also.
Stayed 1 night in Feb 2020
Response from HotelMgmt on Mar 2, 2020
Thank you for your kind feedback! Please know if you desire any additional amenities in your room, you may contact the front desk and we will do everything in our power to provide you with what you need. That said, we're glad to hear our luxurious guest rooms could provide you with an otherwise pleasant experience! We hope to see you again soon, for an even better experience from check-in to check-out!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I liked the location and the restaurant in the hotel. The room was clean and the bed was comfortable. The staff members were not always focused on the guests.
Stayed 3 nights in Feb 2020
Response from HotelMgmt on Mar 2, 2020
We appreciate your positive feedback! Please know it's never our intention to provide anything less than five star service, so it's disappointing to hear that our staff let you down. Rest assured we will be working closely with our team to ensure they provide not only the kindest service, but also the most attentive going forward. That said, we're thrilled to hear that our prime location and delightful in-house dining could still make your stay a convenient one! We hope to see you again soon, for another even better experience!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from HotelMgmt on Feb 28, 2020
It was wonderful having you here and we can't wait to welcome you back to win you over and earn your five-star praise. Thank you!

6/10 Okay

ahmetdemir, cleveland ohio

Business traveller, Travelled with group
Disliked: Amenities
Receptionist charged extra $25.00 for room wi-fi, water and kettle coffee. But I didn't see water and kettle at room. When I reserved this hotel from your web page, It says wi-fi is free.
Stayed 1 night in Feb 2020
Response from HotelMgmt on Feb 27, 2020
We're sorry to hear your stay wasn't as relaxing as it could have been. However, to be perfectly clear, our complimentary Wi-Fi is one of the many services provided for our guests by our small Guest Amenity Fee. The complimentary coffee we offer can be found at The Market, for those who wish to partake. Both are detailed online and in-person when asked, but we're sorry to hear this wasn't readily apparent to you. We hope you'll consider staying with us again soon, for a more enjoyable and informed experience from start to finish.

10/10 Excellent

Kim, Atlanta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had friendly and helpful people. Great location.
Stayed 3 nights in Feb 2020
Response from HotelMgmt on Feb 27, 2020
Thank you for your kind words! We're delighted to hear that our friendly, helpful staff and prime location could make your stay both comfortable and convenient! We hope to see you again soon, for another five star stay here at the Fairfax at Embassy Row!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020
Response from HotelMgmt on Feb 26, 2020
We are grateful you took the time to rate your experience. Please visit us again for another memorable stay.

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2020
Response from HotelMgmt on Feb 26, 2020
Your five-star rating means everything to us, thank you! We look forward to welcoming you back.

10/10 Excellent

Rebecca, Washington, DC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and excellent service. Staff was really helpful and friendly
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2020
Response from HotelMgmt on Feb 25, 2020
Your five-star rating means everything to us, thank you! We look forward to welcoming you back.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!!!! Great service and great food.Centrally located on dupont circle.Leave the car parked and walk!
Stayed 3 nights in Feb 2020
Response from HotelMgmt on Feb 25, 2020
Your praise means the world to us! From our friendly staff to our prime location and delectable in-house dining, everything here is here for you! We hope to see you again soon, for another perfect stay here at the Fairfax at Embassy Row!

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Just your basic hotel. More of that old classical feel. But my room was outdated. TV was old and the picture quality was crap. Room had dust on the phone and lamps. Carpet was old and had randomly patched pieces lol
Stayed 3 nights in Feb 2020
Response from HotelMgmt on Feb 25, 2020
We're truly sorry to hear that your stay wasn't as comfortable as it could have been. Please know if you are dissatisfied with your accommodations for any reason, you may contact the front desk and we will do everything in our power to make things right, even if it means moving you to a new room. We hope you'll consider staying with us again soon, for a more enjoyable experience from beginning to end.

10/10 Excellent

NOREEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from HotelMgmt on Feb 21, 2020
We love to hear from our guests, and just thrilled you had a great time. Thank you and come back soon!

10/10 Excellent

Pat, Atlanta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the decor. Rooms were spacious/ love the location and the staff was super friendly.
Stayed 4 nights in Feb 2020
Response from HotelMgmt on Feb 25, 2020
Thank you for your kind words! We're ecstatic to hear that our chic interior design, helpful staff and prime location could all contribute to a truly terrific stay! We hope to see you again soon here at the Fairfax at Embassy Row!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for everything. The neighborhood is safe and has great restaurants.
Stayed 3 nights in Feb 2020
Response from HotelMgmt on Feb 21, 2020
Your praise means the world to us! We hope to see you again soon for another perfect stay here at the Fairfax at Embassy Row!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from HotelMgmt on Feb 20, 2020
Thank you very much for your five-star rating and hope it won’t be long before we are welcoming you back to make more memories with us!

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020
Response from HotelMgmt on Feb 20, 2020
We appreciate you taking the time to rate your stay, however, we would love the opportunity to better your experience in the future and attempt to receive a perfect score!

10/10 Excellent

Lane, Austin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic architecture, pretty building and also updated.
Stayed 1 night in Feb 2020
Response from HotelMgmt on Feb 20, 2020
Here at the Fairfax at Embassy Row, we pride ourselves on our fusion of comfort and atmosphere, and to that end we have all the charm of a classic hotel but with all the comforts and convenience of the modern age! We're delighted to hear you loved both, and we hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Centrally located hotel, and classic rooms. Definitely was worth the stay
Stayed 2 nights in Feb 2020
Response from HotelMgmt on Feb 20, 2020
Your praise means the world to us! We're elated to hear our friendly, helpful staff, prime location and luxurious guest rooms could make your stay absolutely ideal! We hope to see you again soon, for another five star stay from start to finish here at the Fairfax at Embassy Row!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairfax is a gem
Service was excellent, lovely and extremely clean. Great location. The breakfast could have been better.
Stayed 1 night in Feb 2020
Response from HotelMgmt on Feb 20, 2020
Thank you for your kind words! Please know that if you believe your meal can be improved in any way, you may contact the front desk and we will do all that we can to make things truly delectable! That said, we're thrilled to hear the rest of your stay was one you'll not soon forget! We hope to see you again soon, for an even better experience from check-in to check-out!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from HotelMgmt on Feb 18, 2020
We greatly appreciate your rating and we can't wait to welcome you back to make many more five-star memories with us!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Didn’t like price of parking and condition of the pool table.
Stayed 1 night in Feb 2020
Response from HotelMgmt on Feb 19, 2020
We're sorry to hear your stay wasn't as relaxing as it could have been. Please know we price our parking competitively with the surrounding hotels and parking garages, but we apologize if our rates caused you distress. Additionally, we've heard your concerns regarding our pool table and we will be evaluating how best to address this in a future renovation. Still, we're happy to hear the rest of your stay was an enjoyable one. We hope to see you again soon, for an even better experience.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
At breakfast they ran out of cereal. Restaurant was not open Sunday evening. They said that s wine reception was part of the “resort fee” but It was not available on Saturday or Sunday evenings.
Stayed 3 nights in Feb 2020
Response from HotelMgmt on Feb 19, 2020
We're sorry to hear your stay wasn't as relaxing as it could have been. Please know that we detail all services and their hours of operation both online and in-person upon request, but we're sorry if you were caught unaware. We hope you'll consider staying with us again in the future, for a more informed experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. I will come back for sure. Noce family pleace good located
Stayed 3 nights in Feb 2020
Response from HotelMgmt on Feb 19, 2020
Thank you for your kind words! We look forward to your return here at the Fairfax at Embassy Row, for another five star stay!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My room was VERY noisy - I could hear conversations in the room next door, and I could hear the traffic out on the street, I heard the maids out in the hallway chatting. Theres no room service, traveling executives need room service.
Stayed 3 nights in Feb 2020