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Reviews of Phoenix Park Hotel

3.5 out of 5
Phoenix Park Hotel
520 N Capitol St NW, Washington, DC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1658 out of 2202 reviews" "
Rating 8 - Good. 395 out of 2202 reviews" "
Rating 6 - Okay. 87 out of 2202 reviews" "
Rating 4 - Poor. 32 out of 2202 reviews" "
Rating 2 - Terrible. 30 out of 2202 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a perfect location for Capitol Hill meetings or a visit to check out the sites in DC. Very friendly and helpful staff, comfortable rooms, and it is attached to the Dubliner, a classic Irish pub with a Washington flair.
Stayed 2 nights in Apr 2024
Response from AGM on Apr 15, 2024
Thank you for the 5 out of 5 review!

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was accommodating and helpful at all times
Stayed 2 nights in Apr 2024
Response from GM on Apr 14, 2024
We thank you.

10/10 Excellent

Mary Beth

Stayed 1 night in Apr 2024
Response from Operations Manager, Phoenix Park Hotel on Apr 13, 2024
Thank you for your awesome rating. Hope to see you again in the future!

10/10 Excellent

Christina, Minster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to the station and metro. Free hot drinks in the lobby which was appreciated. Staff were very friendly. We were given solar eclipse glasses which was a nice touch. The Irish Bar was great. Definitely recommend booking as we couldn't believe how busy it got! Would stay again.
Stayed 2 nights in Apr 2024
Response from Phoenix Park Hotel Team on Apr 10, 2024
Thank you for staying with us Christina. We appreciate your feedback!

10/10 Excellent

LETITIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and so close to Union Station - less than 5 minutes walking. Easy to get an Uber to the side where the National Museum of African American History and the Lincoln Memorial. We had a very good dinner at the hotel restaurant and breakfast as well. Bed was pretty comfortable. Staff was very helpful especially when we had a 3 he wait for our train. They kept our luggage safe while we did a few other touristy things on our last day.
Stayed 3 nights in Apr 2024
Response from GM on Apr 9, 2024
So glad you enjoyed your visit and we thank you.

10/10 Excellent

Anselee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24/7 coffee station was a great perk!
Stayed 1 night in Apr 2024
Response from AGM on Apr 8, 2024
Thank you for the 5 out of 5 review!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Phoenix Park Hotel Team on Apr 9, 2024
Thank you for staying with us Michele. We appreciate your feedback!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right on Metro at Union Station. Easy walk to downtown, Capital mall and Capital One arena. Safe area.
Stayed 2 nights in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Apr 6, 2024
Thank you for your awesome rating. Hope to see you again!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building has character, staff are very friendly and the location is perfect - across fromthe metro at Union station and a convenient walk to all the sights.
Stayed 5 nights in Mar 2024
Response from AGM on Apr 2, 2024
Thank you for the 5 out 5 review!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to Union Station
Stayed 1 night in Mar 2024
Response from AGM on Apr 2, 2024
Thank you for the 5 out 5 review!

8/10 Good

Debra

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AGM on Apr 2, 2024
Thank you for sharing your feedback with us!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AGM on Apr 2, 2024
Thank you for the 5 out 5 review!

8/10 Good

Yara Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to walk to train station
Stayed 1 night in Mar 2024
Response from Phoenix Park Hotel Team on Apr 1, 2024
Thank you for staying with us Elizabeth. We appreciate your feedback!

6/10 Okay

roxanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing is the noise. You can hear everything in other rooms, outside and in the hallways. Kept waking me up. There was a person screaming outside the first night I got there.
Stayed 4 nights in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 30, 2024
Thank you for your feedback.All the Best,

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Overall good stay. Heat did not work well in our room though.
Stayed 3 nights in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 30, 2024
Thank you for your feedback.All the Best,

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
A block from Union Station. Hop on, Hop off bus just across the street. Close walking distance to Capitol and other sites.
Stayed 2 nights in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 28, 2024
Thank you for your kind comment and awesome rating!Hope to see you again in the future.

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 28, 2024
Thank you for your good rating!Hope to see you again in the future.

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just an easy walk to the train stations etc, bar was great and close to Georgetown Univ
Stayed 1 night in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 28, 2024
Thank you for your kind comment and great rating!Hope to see you again in the future.

10/10 Excellent

David

Liked: Amenities
👍All Good
Stayed 4 nights in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 28, 2024
Thank you for your kind comment and awesome rating!Hope to see you again in the future.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint. 24 hour coffee!
Stayed 4 nights in Mar 2024
Response from Phoenix Park Hotel Team on Mar 26, 2024
Thank you for staying with us Lee. We appreciate your feedback!

10/10 Excellent

Beinka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Phoenix Park Hotel Team on Apr 16, 2024
Thank you for staying with us Beinka. We appreciate your feedback!

10/10 Excellent

Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff (especially at check in) were so lovely. The hotel is conveniently located between the union station and national mall.
Stayed 2 nights in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 26, 2024
Thank you for your kind comments and great rating. Hope to see you again in the future.

10/10 Excellent

George

Stayed 1 night in Mar 2024
Response from GM on Apr 11, 2024
Thank you.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walking distance to national mall and union station. Staff is super friendly
Stayed 2 nights in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 21, 2024
Thank you for your kind words and great rating. Hope to see you again in the future.All the Best!

10/10 Excellent

Amy, SOuthbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel near the Capital.
Stayed 3 nights in Mar 2024
Response from AGM on Mar 19, 2024
Thank you for the 5 out of 5 review!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When booking and looking at the hotel, the rooms seems much larger than when we actually got to our room. Shocked at no micro wave to heat up some leftovers. Space in room was very limited. Did truly enjoy The Dubliner restaurant. That was truly a highlight. Staff was excellent!!!
Stayed 3 nights in Mar 2024
Response from AGM on Mar 19, 2024
Thank you for sharing your feedback.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, location was perfect for us.
Stayed 2 nights in Mar 2024
Response from AGM on Mar 18, 2024
Thank you for the 5 out of 5 review!

10/10 Excellent

Amy, Arlington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Easy to get around Capitol Hill.
Stayed 2 nights in Mar 2024
Response from AGM on Mar 18, 2024
Thank you for the 5 out of 5 review!

8/10 Good

Gary

Stayed 1 night in Mar 2024
Response from AGM on Apr 7, 2024
Thank you for sharing your feedback with us.

10/10 Excellent

Emmalyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great location, and free coffee/tea/hot chocolate 24/7!
Stayed 2 nights in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 15, 2024
Thank you for your kind words and great rating. Hope to see you again in the future.

8/10 Good

Zshonel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent stay for the price and location. Parking is a bit challenging but that’s everywhere in DC.
Stayed 1 night in Mar 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 13, 2024
Thank you for your kind comments and good rating. Hope to see you again in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying here because it's a classic, unique hotel that makes you feel safe, pampered and at home the minute you walk in!
Stayed 1 night in Mar 2024
Response from AGM on Mar 14, 2024
Thank you for the 5 out of 5 review.

10/10 Excellent

Erick

Stayed 1 night in Mar 2024
Response from AGM on Apr 1, 2024
Thank you for the 5 out of 5 review!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on Mar 31, 2024
Thank you for the 5 out of 5 review!

10/10 Excellent

Ndikumana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Phoenix Park Hotel Team on Mar 31, 2024
Thank you for staying with us Ndikumana. We appreciate your feedback!

10/10 Excellent

Roland, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is outstanding, the location phenomenal, the room clean and comfortable. I’ll be back there going forward.
Stayed 1 night in Mar 2024
Response from Robin on Mar 10, 2024
Roland,Thank you so much for your kind remarks. We look forward to seeing you upon your return.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!!
Stayed 3 nights in Mar 2024
Response from AGM on Mar 10, 2024
Thank you for the 5 out of 5 review!

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Mar 2024
Response from AGM on Mar 10, 2024
Thank you for the 5 out of 5 review!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly staff. Loved the restaurant on site. You can see the front door from Union Station. Perfect for traveling with Amtrak or the DC Metro.
Stayed 1 night in Mar 2024
Response from Fran, Phoenix Park Hotel on Mar 9, 2024
Thank you for your kind comments and great rating. Hope to see you again in the future.All the Best!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to metro station and walking distance to constitution avenue national mall. Does not have a free breakfast but there’s a restaurant downstairs and other options nearby. Lots of parking garages and street parking.
Stayed 1 night in Dec 2023
Response from Operations Manager, Phoenix Park Hotel on Mar 9, 2024
Thank you for your kind comments and great rating. Hope to see you again in the future.All the Best!

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location, staff and cleanliness were all great. However, the walls are not insulated for sound at all and although our room was located in the 4th floor, it was just above the Dubliner and an Irish bar both of which have outside terraces and were fully loaded with loud drinking people having fun until 2AM. There are also homeless people camping in the area and arguing loudly in the night. That and the many sirens we heard are probably not unique to this hotel, but we were sightseeing on foot over 3 days and the persistent sleep interruptions put a major damper on our ability to fully enjoy our time. They have a great free coffee bar open 24/7 but as I mentioned the sound insulation is non-existent - you hear everything.
Stayed 2 nights in Mar 2024
Response from AGM on Mar 5, 2024
Thank you for sharing your feedback.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a nice Irish pub downstairs, only 5 minutes’ walk from Union Station. Staff members were delightful.
Stayed 1 night in Mar 2024
Response from AGM on Mar 5, 2024
Thank you for the 5 out 5 review.

8/10 Good

Mark

Stayed 3 nights in Feb 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 23, 2024
Thank you for your great rating.

8/10 Good

Colin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Phoenix Park was perfect for us getting married in Union Station. The only problem was that our AC did not work, and there were disruptive homeless outside of our window (not the hotel’s fault just something to be aware of when staying). Overall a nice place!
Stayed 2 nights in Feb 2024
Response from AGM on Mar 3, 2024
Thank you for sharing your feedback with us!

10/10 Excellent

Nell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before and really liked it-- convenient to Capitol Hill and offices. Also, several restaurants close. Staff are quiet friendly and helpful. Reasonable pricing. Not an enormous hotel, more boutique, which is nice.
Stayed 3 nights in Feb 2024
Response from Operations Manager, Phoenix Park Hotel on Mar 2, 2024
Thank you for your kind comments and rating. Hope to see you again in the future!

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice hotel in the Capitol Hill area and close to the Union Station. I stayed here several times and will be back.
Stayed 1 night in Feb 2024
Response from Operations Manager, Phoenix Park Hotel on Feb 29, 2024
Great to hear! Thank you and we look forward to seeing you during your next visit.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, nice room and excellent service. Unfortunately the gym is small with a limited variety of equipment.
Stayed 4 nights in Feb 2024
Response from AGM on Feb 27, 2024
Thank you for the 5 out 5 review.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to the Metro
Stayed 4 nights in Feb 2024
Response from Phoenix Park Hotel Team on Feb 27, 2024
Thank you for staying with us Catherine. We appreciate your feedback!

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
perfect for what we needed.
Stayed 1 night in Feb 2024
Response from AGM on Feb 26, 2024
Thank you for sharing your feedback with us.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! Centrally located. Very accessible to union station. Staff was very helpful and knowledgeable and I even received a reward for being a Expedia member. The room was cozy and well kept. The 24hour tea coffee and hot chocolate machine on the 2nd floor was very nice.
Stayed 3 nights in Feb 2024
Response from Operations Manager, Phoenix Park Hotel on Feb 24, 2024
Thank you for your kind comments and awesome rating. Looking forward to your next visit.All the Best!