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Reviews of Hilton Garden Inn Washington DC/U.S. Capitol

3 out of 5
Hilton Garden Inn Washington DC/U.S. Capitol
1225 First St NE, Washington, DC

Reviews

7.8

Good

Rating 10 - Excellent. 759 out of 1786 reviews" "
Rating 8 - Good. 469 out of 1786 reviews" "
Rating 6 - Okay. 248 out of 1786 reviews" "
Rating 4 - Poor. 148 out of 1786 reviews" "
Rating 2 - Terrible. 162 out of 1786 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel staff were friendly and accommodating. The room was very nice as well.
Stayed 4 nights in Apr 2024
Response from A Berry on Apr 19, 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We appreciate your business and look forward to welcoming you back with us on your next visit to Washington, DC.

10/10 Excellent

Julia

Travelled with group
Liked: Amenities, property conditions & facilities
Friendly, helpful staff made our stay very enjoyable
Stayed 4 nights in Apr 2024
Response from A Berry on Apr 13, 2024
Thank you for taking the time to provide us with your positive feedback. We appreciate that you were happy with the service that our staff provided during your stay. Hilton Garden Inn/U.S. Capitol look forward to welcoming you back on your next visit to Washington, DC.

10/10 Excellent

Nicolae

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel management was very efficient and helpful trying to accommodate peoples coming and\or leaving to their premises.
Stayed 6 nights in Mar 2024
Response from A Berry on Apr 14, 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We appreciate your positive feedback and look forward to welcoming you back with us on your next visit to Washington, DC.

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very professional and courteous...
Stayed 3 nights in Apr 2024
Response from A Berry on Apr 14, 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We appreciate your positive feedback and look forward to welcoming you back with us on your next visit to Washington, DC.

10/10 Excellent

Lorena

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A Berry on Apr 14, 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We appreciate your positive feedback and look forward to welcoming you back with us on your next visit to Washington, DC.

10/10 Excellent

Tipsuda, Elmhurst

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from A Berry on Apr 7, 2024
Thank you for choosing Hilton Garden Inn/U.S. Capitol to host your stay. We look forward to welcoming you back with us on your next visit to Washington, DC.

8/10 Good

Angel

Stayed 2 nights in Mar 2024
Response from A Berry on Apr 6, 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We look forward to welcoming you back with us on your next visit to Washington, DC.

4/10 Poor

Michael

Travelled with family
Liked: Property conditions & facilities
Expedia changed prices on us and no breakfast when we asked for 2 queen beds instead of 1 king bed. Sneaky... 100s more
Stayed 3 nights in Mar 2024
Response from A Berry on Apr 6, 2024
Thank you for providing us with your feedback. We would like to sincerely apologize for the inconvenience that this issue has caused you. These issues have been addressed with our management team to help provide better service to our guest.

8/10 Good

Mary, Parma

Liked: Cleanliness, amenities, property conditions & facilities
Overall our stay was great. The front desk staff was friendly and attentive. We had a shower issue which was resolved right away. The pool water was cloudy, hot tub water looked a little filmy. Rooms were clean and spacious! We had a junior suite, plenty of room for the family.
Stayed 3 nights in Mar 2024
Response from A Berry on Apr 6, 2024
Thank you for providing us with your feedback. We are happy to hear that you enjoyed the cleanliness of the rooms as well as our spacious rooms. We look forward to seeing you again on your next visit to Washington, DC.

2/10 Terrible

Hadassa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Parking was an issue every time we came back to the hotel. The pool area is not well kept at all, the water looked dirty/cloudy, and the surrounding area was full of hair and debris. We had double beds and found one of the elastic sheet had blood on it, absolutely disgusting. We not stay here again.
Stayed 3 nights in Mar 2024
Response from A Berry on Apr 6, 2024
Thank you for providing us with your feedback. We would like to sincerely apologize for the inconvenience that this issue has caused you. These issues have been addressed with our management team to help provide better service to our guest.

10/10 Excellent

Bruce

Liked: Cleanliness, property conditions & facilities
Nice clean and quiet. No issues.
Stayed 3 nights in Jan 2024
Response from A Berry on Apr 1, 2024
Thank you for taking the time to provide us with your positive feedback. We are happy to hear that you enjoyed the cleanliness of the hotel. We look forward to welcoming you back with us on your next visit to Washington, DC.

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, very close to the metro and dining options. Staff was friendly and helpful. Lobby had great hot coffee options in the morning. The pool and hot tub were just enough after a long day of site seeing. We never felt unsafe, the hotel had key card access for elevators and front doors. Walkable to a mcdonalds for morning breakfast with the kids
Stayed 2 nights in Mar 2024
Response from A Berry on Apr 1, 2024
Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that our staff presented you with excellent customer service, you enjoyed our amenities, and that our location made you feel safe during your stay. We look forward to welcoming you back at Hilton Garden Inn/U.S. Capitol during your next visit to Washington, DC.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and near to the metro station.
Stayed 1 night in Mar 2024
Response from A Berry on Apr 6, 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We look forward to welcoming you back with us on your next visit to Washington, DC.

4/10 Poor

LAURA

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Air conditioning issues, cleanliness, un-trained staff, doublebooked one of our rooms and more.
Stayed 4 nights in Mar 2024
Response from A Berry on Apr 1, 2024
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the unpleasant experience you endured. We understand that these inconveniences made a huge impact during your stay, therefore these concerns have been shared with our management team to help provide the best service to each of our guest.

4/10 Poor

Courtney

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel was overbooked so I was not able to stay in the room I reserved. I was told I would be able to move to the room on reservation the next night. That morning, I confirmed again with the employees that I would have the room I reserved and they stated yes there will be a room available. That afternoon, I went to get an update only to be told the room was not available and wouldn’t be available for the term of my reservation. I checked out and went to another hotel. While the staff were very nice, it seems as if it is normal practice for this hotel to be over booked and provide false updates.
Stayed 4 nights in Mar 2024
Response from A Berry on Apr 1, 2024
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the unpleasant experience you endured. We understand that these inconveniences made a huge impact during your stay, therefore these concerns have been shared with our management team to help provide the best service to each of our guest.

2/10 Terrible

Jamon

Disliked: Cleanliness, property conditions & facilities
Double charged for staying here. No communication with Expedia until I got involved.
Stayed 3 nights in Mar 2024
Response from A Berry on Mar 31, 2024
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience this caused during your stay. Your concerns have been addressed with our management team to help provide a better experience for each and every guest.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The valets were very friendly and helpful. Let us go to our car to get some things out. Desk crew welcoming. There were some loud voices socializing late at night but I couldn’t tell if they were from hotel or across the courtyard which looked like condos or apartments attached to our building.
Stayed 2 nights in Mar 2024
Response from A Berry on Mar 31, 2024
Thank you for taking the time to provide us with your positive feedback. We are pleased to hear that our staff went the extra mile to make sure you enjoyed your time with us. We look forward to welcoming you back with us on your next visit to DC.

10/10 Excellent

Nicole

Stayed 1 night in Mar 2024
Response from A Berry on Apr 16, 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We appreciate your positive feedback and look forward to welcoming you back with us on your next visit to Washington, DC.

6/10 Okay

Marianne

Liked: Cleanliness
The hotel was sold out and we had to wait an inordinate amount of time to check it because of problems with rooms of two parties ahead of us. Valet parking attendants were friendly and helpful.
Stayed 2 nights in Mar 2024
Response from A Berry on Mar 31, 2024
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience that you endured during your check in process. Our management team are looking into this issue to ensure that we provide each of our guest with great service.

10/10 Excellent

Frank

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from A Berry on Mar 31, 2024
Thank you for taking the time to provide us with your positive feedback. Hilton Garden Inn/ U.S. Capitol look forward to welcoming you back with us on your next trip to Washington, DC.

4/10 Poor

Woon

Stayed 2 nights in Mar 2024
Response from A Berry on Apr 15, 2024
Thank you for taking the time to provide us with your feedback. We would like to extend a sincere apology for the unpleasant experience you had with us during your stay. We work hard to provide the best service possible to our guest and its very unfortunate that we didn't meet your expectations.

8/10 Good

Yael

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from A Berry on Mar 31, 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We look forward to welcoming you back with us on your next visit to Washington, DC.

2/10 Terrible

Madeline

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from A Berry on Mar 31, 2024
Thank you for taking the time to provide us with your honest feedback. We sincerely apologize for the unpleasant experience you had with us. Your review has been addressed with our management to help provide better service to our guest.

8/10 Good

Kari, Homedale

Stayed 2 nights in Mar 2024
Response from A Berry on Apr 14, 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We appreciate your positive feedback and look forward to welcoming you back with us on your next visit to Washington, DC.

6/10 Okay

Emmanuella

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from A Berry on Mar 25, 2024
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the unpleasant experience during your stay. We would like another opportunity to serve you in the way that you deserve. This review has been passed over to our management team to help provide better service to our guest.

10/10 Excellent

Allyson

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everyone was very welcoming !
Stayed 1 night in Mar 2024
Response from A Berry on Mar 23, 2024
Thank you for choosing Hilton Garden Inn/ U.S. Capitol to host your stay. We are glad to hear you had a very pleasant experience here at our location. We look forward to welcoming you back with us on your next visit to Washington, DC.

2/10 Terrible

Patrick

Disliked: Cleanliness, property conditions & facilities
I would never stay here again nor recommend anyone else ever stay here.
Stayed 1 night in Mar 2024
Response from Chearn on Mar 22, 2024
Thank you for sharing your feedback regarding your stay with us it has been shared with the hotel's leadership team to improve our guest experiences.

6/10 Okay

Ornette, West Roxbury

Travelled with family and small children
Liked: Property conditions & facilities
The staff was friendly. The property was clean. It was an average Hilton hotel that worked for us. There were a few downsides: (1). At 8am each morning someone came to the door and knocked! On the third night I literally had to open the door as ask them not to do that again! (2) .The cleaners knocked at 9am to clean the room while we were still asleep, we left at 11am to tour and came back at 4pm AND they hadn't touched the room after wanting to get in so early. Then they asked if they could come in at 4:30pm so we turned them down. This was so strange. (3). Last, the hot tub was VERY luke warm...definitely not hot and the jets as well as temperature button didn't work. We gave up after 15 mins. All in all, the hotel is 15 - 20 mins uber away from the National Mall, The US Capitol and the White House so DC was fun.
Stayed 4 nights in Mar 2024
Response from Chearn on Mar 21, 2024
We appreciate you sharing your feedback about your stay with us, and it has been shared with the hotel's leadership team to improve our guest experiences. I hope you will give us another chance to make your stay brighter.

2/10 Terrible

Yauchin

Disliked: Cleanliness, amenities, property conditions & facilities
False advertising. I reserved a king bed for my wife and I and got two small queen beds instead. The hotel area blamed the third party app used to reserve it. I am going to request a refund because I would have never reserved if king bed was not available.
Response from Chearn on Mar 19, 2024
Thank you for sharing your feedback. It has been shared with the hotel's leadership team to help improve our guest experiences.

2/10 Terrible

Enette

Travelled with family
Valet parking only! and at $59 a night. We felt ripped off. The valet area was a bit difficult to get into, it was a small area , in a very tight 2 way street.
Stayed 1 night in Mar 2024
Response from Chearn on Mar 22, 2024
Thank you for sharing your feedback regarding your stay with us it has been shared with the hotel's leadership team to improve our guest experiences.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was goof until I noticed a week later they still have a hold on my account. Ask to pay the incidentals in cash, never had this happen
Stayed 1 night in Mar 2024
Response from A Berry on Mar 17, 2024
Thank you for taking the time to provide us with your feedback. We truly apologize that this happened to you. We understand that this is a huge inconvenience for you and would like the opportunity to fix this issue for you. Please contact us at the hotel so we can get this resolved.

4/10 Poor

Tasha

Disliked: Amenities, property conditions & facilities
I had 2 different staff members be incredibly rude to me- I was blown away at how people talk to others at this establishment. Probably worth the 20 bucks to stay at a nicer place
Stayed 2 nights in Mar 2024
Response from A Berry on Mar 17, 2024
Thank you for taking the time to provide us with your honest feedback. We would like to sincerely apologize for the unpleasant experience you had with us. We are currently looking into this matter to prevent this from happening again. We appreciate your review and have shared with our management team to help improve our service.

2/10 Terrible

Taelor

Disliked: Cleanliness, property conditions & facilities
Response from A Berry on Mar 17, 2024
We sincerely apologize for the unpleasant experience you had during your stay. Your feedback has been shared with our management team to help provide better service to our guest.

2/10 Terrible

Nichelle

Travelled with family
Disliked: Cleanliness, amenities
I had several issues at this hotel one of which was a stranger entering my room with a card key. Which meant front desk gave my room to someone else after they gave it to me and my teenage daughter. One front desk person was not concerned at all the mgr seemed concerned however did nothing. Subsequently I called customer service several times until I got a feasible resolution with extra points. But it took about 4 phone calls.
Stayed 3 nights in Feb 2024
Response from Chearn on Mar 12, 2024
Thank you for sharing your feedback regarding your stay. It has been shared with the hotel's leadership team to ensure we can improve our guest experiences. We hope you will stay with us again in the future.

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Good value
Stayed 1 night in Mar 2024
Response from Chearn on Mar 12, 2024
We are excited to hear you enjoyed your stay with us at Hilton Garden Inn DC/US Capitol in Washington Dc. We hope to welcome you back again soon.

10/10 Excellent

Joyce

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The food I don’t like
Stayed 3 nights in Mar 2024
Response from Chearn on Mar 12, 2024
We are excited to hear you enjoyed your stay with us at Hilton Garden Inn DC/US Capitol in Washington Dc. We hope to welcome you back again soon.

4/10 Poor

Jaclyn

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Chearn on Mar 12, 2024
Thank you for sharing your feedback regarding your stay. It has been shared with the hotel's leadership team to ensure we can improve our guest experiences. We hope you will stay with us again in the future.

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Hot tub was out of order, i got hotel cause of hot tub then wasnt able to use it was little disappointed. Otherwise great stay
Stayed 1 night in Feb 2024
Response from Chearn on Mar 12, 2024
We are excited to hear you enjoyed your stay with us at Hilton Garden Inn DC/US Capitol in Washington Dc. We hope to welcome you back again soon.

8/10 Good

Shirley Jean

Business traveller
No chair in room other than office chair. Had to sit on bed to read or talk. Headboard was dirty as were corners of shower. Housekeeping staff was very courteous. Appreciated fruited water and coffee in lobby.
Stayed 4 nights in Mar 2024
Response from Chearn on Mar 12, 2024
Thank you for sharing your feedback regarding your stay. It has been shared with the hotel's leadership team to ensure we can improve our guest experiences. We hope you will stay with us again in the future.

2/10 Terrible

Sergio

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
My towels all had stains on them. The chair was caked in questionable stains as well. Hot tub was out of order. Front desk tried to charge me for parking at check out when I did not have a car.
Stayed 1 night in Mar 2024
Response from Chearn on Mar 12, 2024
Thank you for sharing your feedback regarding your stay. It has been shared with the hotel's leadership team to ensure we can improve our guest experiences. We hope you will stay with us again in the future.

4/10 Poor

Tara

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Pull out couch was old and uncomfortable.
Stayed 1 night in Mar 2024
Response from Chearn on Mar 12, 2024
Thank you for sharing your feedback regarding your stay. It has been shared with the hotel's leadership team to ensure we can improve our guest experiences. We hope you will stay with us again in the future.

2/10 Terrible

shayna

Stayed 1 night in Mar 2024
Response from Chearn on Mar 12, 2024
Thank you for sharing your feedback regarding your stay. It has been shared with the hotel's leadership team to ensure we can improve our guest experiences. We hope you will stay with us again in the future.

8/10 Good

ABDUL SATTAR

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Chearn on Mar 12, 2024
We are excited to hear you enjoyed your stay with us at Hilton Garden Inn DC/US Capitol in Washington Dc. We hope to welcome you back again soon.

6/10 Okay

L., East Hartford

Travelled with partner
Liked: Cleanliness
Average hotel, no big complaints. Disappointed the jacuzzi tub was out of order and that they no longer had a roof patio. Wish they'd remove these things from their website.
Stayed 3 nights in Feb 2024
Response from Chearn on Mar 12, 2024
Thank you for sharing your feedback regarding your stay. It has been shared with the hotel's leadership team to ensure we can improve our guest experiences. We hope you will stay with us again in the future.

2/10 Terrible

Kamisha

Stayed 1 night in Feb 2024
Response from A Berry on Mar 25, 2024
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the unpleasant experience during your stay. We would like another opportunity to serve you in the way that you deserve. This review has been passed over to our management team to help provide better service to our guest.

8/10 Good

Azelyn

Business traveller, Travelled with partner
It was nice, went for pool and hot tub and was broken but nice stay over all. Housekeeping can b persistent.
Stayed 1 night in Mar 2024
Response from Chearn on Mar 12, 2024
We are excited to hear you enjoyed your stay with us at Hilton Garden Inn DC/US Capitol in Washington Dc. We hope to welcome you back again soon.

8/10 Good

Batchuluun

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
friendly staff
Stayed 3 nights in Feb 2024
Response from Chearn on Mar 12, 2024
We are excited to hear you enjoyed your stay with us at Hilton Garden Inn DC/US Capitol in Washington Dc. We hope to welcome you back again soon.

4/10 Poor

Pamela

Stayed 1 night in Mar 2024
Response from Chearn on Mar 22, 2024
Thank you for sharing your feedback regarding your stay with us it has been shared with the hotel's leadership team to improve our guest experiences.

8/10 Good

Javier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Chearn on Feb 27, 2024
We are excited to hear you enjoyed your feedback with us at Hilton Garden Inn DC/US Capitol in Dc. We hope to welcome you back again soon.

6/10 Okay

Herve

Liked: Cleanliness, amenities
I enjoyed my self
Stayed 5 nights in Jan 2024
Response from Chearn on Feb 27, 2024
Thank you for sharing your feedback about your recent stay with us. It has been shared with the hotel's leadership team to improve our guest experiences. We hope you will stay with us in the future.