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Reviews of Candlewood Suites Washington North, an IHG Hotel

2.5 out of 5
Candlewood Suites Washington North, an IHG Hotel
255 Meadowlands Blvd, Washington, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 185 out of 355 reviews" "
Rating 8 - Good. 110 out of 355 reviews" "
Rating 6 - Okay. 40 out of 355 reviews" "
Rating 4 - Poor. 10 out of 355 reviews" "
Rating 2 - Terrible. 10 out of 355 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites - Washington North. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for staying with us.

8/10 Good

Suzanne

Very helpful staff
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 9, 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites - Washington North. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for staying with us.

4/10 Poor

Diane

They don't just put a hold on the incidental fee, they double charge you for the amount of the whole stay.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 9, 2024
Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I would like to express my sincere apologies for the negative experience you had during your stay. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

6/10 Okay

William

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites - Washington North. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for staying with us.

10/10 Excellent

Kenn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 1, 2024
Thank you for staying with us and sharing your feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Hotel Manager on Feb 1, 2024
Thank you for staying with us and sharing your feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Kenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable motel
Stayed 1 night in Nov 2023

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Wayne Michael Majuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot’s of room. Dining bar and bedroom were better than expected. Couch was very hard, not comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its very clean and modern
Stayed 1 night in Nov 2023

10/10 Excellent

Cindy, Hilliard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd time staying here and we'll definitely be back! 1/2 hour to Acrisure Stadium is the real draw but super clean suites with a stove and full size frig do it for us! Super clean, updated and quiet too!
Stayed 1 night in Oct 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Nov 2023

8/10 Good

John

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 27, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites - Washington North. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for staying with us.

10/10 Excellent

Kimberly, Champaign

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 27, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites - Washington North. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for staying with us.

10/10 Excellent

Kimberly, Champaign

Liked: Cleanliness, staff & service, property conditions & facilities
very comfortable
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 27, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites - Washington North. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for staying with us.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Sep 2023
Response from Hotel Manager on Oct 27, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites - Washington North. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for staying with us.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
loved having a full size fridge full microwave and cook top. bathroom was spacious and the staff was very nice and helpful
Stayed 4 nights in Sep 2023
Response from Hotel Manager on Oct 27, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites - Washington North. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for staying with us.

10/10 Excellent

Cindy, Hilliard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff and such a nice kitchen and work space!
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 27, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites - Washington North. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for staying with us.

8/10 Good

Verified traveller

Travelled with family
The service is excellent. The rooms are clean. The quality of the hotel is good. They welcome pets and offer a dog walk area.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 27, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites - Washington North. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for staying with us.

8/10 Good

katrena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only thing bedroom tv didnt work
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 27, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites - Washington North. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for staying with us.

8/10 Good

D.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Hotel Manager on Oct 27, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites - Washington North. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for staying with us.

4/10 Poor

joan, langhorne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First thing I noticed was blood and dirt on wall of elevator. There was no parking and we had to park off site. All parking full. Then I saw a dead fly on my shelf, cob webs on the bottom of the tv. I opened the closet and there was a huge McDonald’s bag the size of a paper grocery bag filled with empty wrappers cartons and food from a prior guest. Trash was never disposed of. The bed seems comfortable, air works and tv is fine. I’m kind of picky about cleanliness so the fly cobwebs and McDonald’s trash have me queasy. I picked this hotel based on reviews of 8 or higher. There were plenty of reviews that were 10/10 and 8/10 but I’d put this hotel at a 7 or 6.5.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 10, 2023
Thank you for your recent stay and for sharing your feedback. This is an extended stay hotel and we strive to offer a seamless and relaxing stay. I'm sorry to learn that your stay was not as comfortable as it's supposed to be because of cleanliness issues in the room. We take feedback seriously and will notify the appropriate departments. Your loyalty is exceptionally important to us and we hope you choose IHG still on your future travels. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Kimberly, Champaign

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway - easy to get to.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 10, 2023
Thank you for staying with us and sharing your feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Debra, Lakewood Ranch

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Aug 10, 2023
Thank you for staying with us and sharing your feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

JEAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seniors Bowling
I was there for National Sr Games I only had a small problem could not connect to their Wi-Fi but I believe it was my phone not their system as 2 of the staff tried, they got my friends to work after some time however we were in a hilly secluded area so that may have been the reason , also even after I found it was unplugged the in-house phone would not work BUT my people were 3 doors down so not a problem to knock on their door. I was there for a competition not shopping
Stayed 8 nights in Jul 2023
Response from Hotel Manager on Aug 10, 2023
Thank you for staying with us and sharing your feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Regis

Liked: Cleanliness, property conditions & facilities, room comfort
The room was clean and the bed was comfortable. We were traveling and booked the room on line. They supplied complimentary coffee but no breakfast like similar hotels in the area at the same price.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 21, 2023
Thank you for staying with us and sharing your feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Judy, Woodstock

Business traveller
Staff was great!!!
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 21, 2023
Thank you for staying with us and sharing your feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

ranbir

Liked: Cleanliness, staff & service, property conditions & facilities
ʻ
Stayed 1 night in Jun 2023
Response from T on Jun 21, 2023
Thank you for staying with us.

2/10 Terrible

Andrea, waterford

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
never stayed in such a dirty hotel room. was suppose to have 2 rooms with 2 double beds. Did not get that. staff was rude
Stayed 2 nights in Jun 2023
Response from T on Jun 21, 2023
I am very sorry for your experience. This case has been turned over to hotel Manager.

10/10 Excellent

Dixie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from T on Jun 21, 2023
5/5! Thanks so much!

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from T on Jun 21, 2023
10/10! Wonderful! Thank you!

10/10 Excellent

magda

Stayed 1 night in May 2023
Response from Tammy on May 9, 2023
Thanks for the 10/10!

10/10 Excellent

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy access to I-79. The Meadowlands (casino and racetrack) is close by. There are many restaurants in the area. Our one bedroom suite was very comfortable. It would be great for an extended stay.
Stayed 1 night in Apr 2023
Response from Tammy on May 1, 2023
Thanks! We do have a great location.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great property. Very clean and plenty of space. Very nice staff!
Stayed 1 night in Apr 2023
Response from Tammy on May 1, 2023
Thanks for the 5/5 review. We appreciate it!

10/10 Excellent

Elbert

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice staff. Will be back
Stayed 1 night in Apr 2023
Response from Tammy on May 1, 2023
See you on your next trip!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Tammy on May 1, 2023
10/10! Thank you!

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service
Overall Good
Room needs some maintenance. Missing floor pieces at the bathroom, small hole in shower/tub at the drain, cracked/chipped tile in bathroom. The TV remote was also finnicky to use at times, did not want to work changing channels. I brought my own flat sheet that was removed from room during cleaning, during previous stay I did not have this happen.
Stayed 5 nights in Apr 2023
Response from Tammy on May 1, 2023
I am so sorry to see that your stay was not up to standards. I will research this right away and get everything correct.

10/10 Excellent

Santosha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice, exactly as stated
Stayed 1 night in Apr 2023
Response from Tammy on May 1, 2023
Thank you. We are very proud of our property and it shows.

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice. Great rooms, close to the casino. Would definitely stay there again
Stayed 1 night in Mar 2023
Response from Hotel Manager on Apr 4, 2023
Thank you for staying with us and sharing your feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Large room with kitchen. Affordable 😀
Stayed 1 night in Mar 2023
Response from Hotel Manager on Apr 4, 2023
Thank you for staying with us and sharing your feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2023
Response from Tammy on May 1, 2023
Thanks!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casino trip to Washington Pa.
Fantastic stay, no complaints about anything. Only a half mile from Casino. Right across Street from Tanger Outlets.
Stayed 1 night in Mar 2023
Response from Hotel Manager on Apr 4, 2023
Thank you for staying with us and sharing your feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on Apr 4, 2023
Thank you for staying with us and sharing your feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

KATHY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just like a little apartment...LOVE IT...
Stayed 1 night in Feb 2023
Response from Hotel Manager on Apr 4, 2023
Thank you for staying with us and sharing your feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Stephanie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay with pets, especially if you are going to PVSEC/ Blue Pearl for surgery/treatments! Great price, low pet fee, super friendly staff, excellent rooms with laminate floors, easier to keep clean, kitchens in rooms, spacious rooms, I will definitely stay here again!
Stayed 3 nights in Jan 2023
Response from Hotel Manager on Jan 26, 2023
Thank you for staying with us at the Candlewood Suites - Washington North. Please visit us again the next time you are in our area. We appreciate you staying with us!

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent time with our per included
Stayed 2 nights in Dec 2022
Response from Hotel Manager on Jan 26, 2023
Thank you for staying with us during your most recent stay. Please visit us again the next time you are in our area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022
Response from Hotel Manager on Jan 26, 2023
Thank you for staying with us at Candlewood Suites - Washington North. We appreciate your business!

8/10 Good

Mia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very neat and clean, staff was nice
Stayed 1 night in Oct 2022
Response from Hotel Manager on Nov 25, 2022
Thank you for taking the time to tell us about your experience at Candlewood Suites - Washington North. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for staying with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Good value, clean, and appeared to be well managed... exactly what I was hoping for.
Stayed 2 nights in Sep 2022
Response from Hotel Manager on Nov 25, 2022
Thank you for taking the time to tell us about your experience at Candlewood Suites - Washington North. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for staying with us.