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Reviews of Motel 6 Washington, PA

2 out of 5
Motel 6 Washington, PA
1385 West Chestnut Street, Washington, PA

Reviews

5.0
Rating 10 - Excellent. 22 out of 288 reviews" "
Rating 8 - Good. 53 out of 288 reviews" "
Rating 6 - Okay. 53 out of 288 reviews" "
Rating 4 - Poor. 62 out of 288 reviews" "
Rating 2 - Terrible. 98 out of 288 reviews" "

5.0/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

4.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jacob

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Amy

Disliked: Staff & service, property conditions & facilities
Worst in need of maintenance room I ever stayed in
The front door did not close all the way the tv remote sensor was unplugged the bathroom door striker is broken the toilet tank is broken the bathtub water cutoff was adjusted to not even warm the sink light switch is broken and doesnt come on and no one answers the phone at the dront desk
Front door gapped and leaking cold air
Bathroom door striker broken
Something glued to the countertop
Hole behind bathroom door
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi Amy,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

REMI

Disliked: Cleanliness, property conditions & facilities
I would never stay in a place like this ,it was dirty, the sheets and bed were terrible and the place is so old it smells. Noy good
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 3, 2024
Hi Remi, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

erwin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Angela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff that we interacted with were friendly. The room felt unclean (there was a towel hanging on hook in bathroom, some towels had holes, random hair on pillow). The room served its purpose for an affordable option to stay while traveling, but not sure if the money saved was worth it.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Dec 5, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Cindy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed in this hotel. The pictures showed a very nice room. Everything in the room was old run down. Will never stay there again.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Cindy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Philip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Christina

Liked: Staff & service
Easy on and off rt 70 travelers.. restaurants and a convenient 24.7 7 eleven within walking distance.
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 8, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

john

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities
You get what you pay for. Its an older building, but it appears the staff are doing their best with what they have to work with. Plenty of nearby dining options and convenience stores.
Stayed 1 night in Oct 2023
Response from Nancy Y. on Oct 18, 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

2/10 Terrible

Herman

Stayed 1 night in Sep 2023

2/10 Terrible

Edward

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Over charge filthy any rudely treaded
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 11, 2023
Hi Edward, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Camille

Stayed 1 night in Sep 2023

8/10 Good

Sita

Travelled with group
Liked: Cleanliness, staff & service, amenities
The area had a little smell but nothing a air freshener couldn’t fix
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 27, 2023
Hi Sita, We appreciate the wonderful rating. Thank you for bringing your concerns to our attention. This will help us to significantly improve our guest experience. Kaur J. #team6

2/10 Terrible

Bernard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy all around... Stained carpets walls and curtains. Drinking and drug use in the open. Terrible place
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on Sep 20, 2023
Hi Bernard,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Tabatha

The office was closed I wasn’t able to check in
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 20, 2023
Hi Tabatha,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk lady works extremely hard
Stayed 5 nights in Sep 2023
Response from Brand Experience Team on Sep 20, 2023
Hi Robert,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

4/10 Poor

Elsie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We have stayed in this location when it was known as the "Washington Inn" and it was not that good at that time. Throwing paint at something and putting down new rugs does not make a new building. It could have done with some good old fashioned scrubbing. There were cigarette burn holes in the bedspreads. I had to unplug the lamp to turn it off because the switches were broken. Trying to watch TV and it cut out ever 3 to 5 minutes. To get to the toilet you had to nearly stand in the shower to close the door because the walls have been pushed back so far to accommodate two queen beds that there is no room in the bathroom. There appeared to be blood spray on the wall next to the sink. The ceiling looked like flys had been swatted and killed all over, over and over again. The room had been painted, but no one had the ability to move the chest of drawers to paint that wall so that its orange color was not visible against the gray everywhere else.
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on Aug 23, 2023
Hi Elsie,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Overnight Stay
My friend and I were in Pittsburgh to see a concert. We needed a motel just to sleep after the concert for a few hours before driving home. This motel did the job! Its a no frills motel. However, it was clean, pretty cheap, the beds were comfortable, and the room had the necessities you need (mini fridge, microwave, ice bucket and cups, toiletries). Overall, great for a quick stop to rest your head.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 18, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

6/10 Okay

Ron

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel around
The staff is amazing especially the woman at the front desk. Their so kind and helpful I loved staying there. The rooms were very clean and comfortable. I recommend for families or anyone.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 19, 2023
Hi Jessica,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Not recommend if you're looking for clean
Smelled very weird in the room. Comforter had cigarette burns all over it. Very sketchy overall.
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on Jun 28, 2023
Hi Traveler,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Lyle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They did give our money back on credit card, we didn't stay after spotting cockroaches on bathroom floor
Stayed 1 night in May 2023
Response from KR on May 27, 2023
We have a contracted Commercial service with ORKIN to take care of Bedbugs and other. Insects around the year. They came down and did not find any cockroaches in the bathroom or anywhere in the room. Sorry, we could help you. More than what we did.

4/10 Poor

Vincent

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old and dirty
Stayed 1 night in May 2023
Response from KR on May 23, 2023
Sorry for your experience, We are currently in shortage of staff to maintain the property. We were able to recruit few staff to meet the necessary upgrade requirements as well as Standards.

4/10 Poor

Bree

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Jill

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We think that it's a place where drug deals are happening. Maybe even hookers. No maid service was ever seen on site when we stayed there for 3 days. We were booked for 5 days, but finally couldn't take the filth any longer. Bathroom & bedroom were filthy. Dried pop was on the counters, walls, and entry outside the door. Toothpaste was on the sink, mirror, and nightstand. Microwave was sticky with old food.
Stayed 5 nights in Apr 2023
Response from Brand Experience Team on May 5, 2023
Hi Jill,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the great stay!
Stayed 1 night in Apr 2023
Response from Brand Experience Team on May 5, 2023
Hi Deanna, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terrible

Michael

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a used loofa hanging in shower. There was poop spatter in toilet. There was pubic hair around toilet. There was toothpaste splatter on mirror. Sink faucet falling off. T.v. Volume did not work. There was nobody at front desk to check out until later in the morning. I would like a refund.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on Apr 19, 2023
Hi Michael,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 Terrible

Manuel

Stayed 2 nights in Mar 2023

2/10 Terrible

Britany

Stayed 2 nights in Feb 2023

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, the staff was courteous and accommodating. I always enjoy my stays at Motel 6.
Stayed 1 night in Jan 2023
Response from Brand Experience Team on Feb 7, 2023
Hi Bernard, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Brittany

Stayed 1 night in Nov 2022
Response from KR on Nov 14, 2022
Hi Brittany!We appreciate you stayed with us and enjoyed your stay.Also, our staff were very pleased to know for your great review. We are looking forward to seeing you again!We will Keep Our Lights ON!KR

10/10 Excellent

Derrick

Stayed 1 night in Oct 2022
Response from Brand Experience Team on Feb 7, 2023
Hi Derrick,Thank you for the perfect rating!!Maz K.#Team6

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from KR on Nov 14, 2022
We appreciate your stay and reviewing our site. Please comeback and stay again, We Will Keep Our Lights On !ThanksKR

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from KR on Nov 14, 2022
Sorry we missed your response. Thank you for staying with us and providing an encouragement to our staff for their services.Please visit again. We will keep light on for you !

10/10 Excellent

Tiara

Stayed 1 night in Oct 2022
Response from Brand Experience Team on Feb 7, 2023
Hi Tiara,Thank you for the perfect rating!!Maz K.#Team6

2/10 Terrible

Savannah

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was disgusting. Booked because the pictures were nice but we were obviously false advertised. The room was nothing like the pictures. There was stains all over the bedding, holes in the sheets and curtains. Stink bugs all in the room. The door didn’t even lock and the property knew that. Paid for the night but didn’t even stay there. Do not recommend. Go to the red roof inn or holiday inn instead.
Stayed 3 nights in Oct 2022
Response from Brand Experience Team on Dec 7, 2022
Dear Savannah,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.

2/10 Terrible

Robert

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Trash left from last people stay.adult diapers left in bathroom trash can. No clean towels on Friday evening. Trash not dumped in room on Friday.
Stayed 3 nights in Oct 2022
Response from Brand Experience Team on Dec 7, 2022
Dear Robert,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.

4/10 Poor

sue

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
There was stuff smeared on the wall by the bed. The room next door tv was loud all night. And the big problem was the next room had a dog and it barked all night long. There was pack and play out by our door. Broken chairs also out on the walk ways
Stayed 1 night in Oct 2022
Response from Brand Experience Team on Dec 7, 2022
Dear Sue,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.

4/10 Poor

Richard

Liked: Cleanliness
Disliked: Staff & service
The manager of this property is 75 years old and has emotional problems that I have witnessed about a half a dozen times in a one weeks stay.
Stayed 2 nights in Sep 2022
Response from Brand Experience Team on Dec 7, 2022
Dear Richard,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.

2/10 Terrible

Pedro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Brand Experience Team on Dec 7, 2022
Dear Pedro,From everyone at Motel 6, we’d like to apologize for any error on our part that may have led to reservation issues or a less than perfect stay.

2/10 Terrible

Ryan, Pittsburgh

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
2 nights in a row, I came back to my room and my key doesn't work and no staff on duty. The first night I waited for an hour until someone showed up, and the next night, nobody showed up. Stay at the Red Roof In next door, much nicer.
Stayed 3 nights in Sep 2022
Response from Brand Experience Team on Dec 7, 2022
Dear Ryan,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.

8/10 Good

Johnna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They was very nice people but they gave us smoking room when i wanted non smoking room. They call and said sorry
Stayed 1 night in Aug 2022
Response from K.R. on Sep 1, 2022
We appreciate your business and again I apologize for our mistake.Please try us againThank you for your feedback !

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at this hotel while unexpectedly stranded in the area with car trouble. The proprietor was very helpful and kindly volunteered to drive me to a nearby store to purchase clothes. While the ammenities are basic, they were good value for the price and adequate to my needs.
Stayed 1 night in Aug 2022
Response from terri on Aug 23, 2022
thank you very much for your input please when you are in the area again please stay with us.

6/10 Okay

Michael

Disliked: Property conditions & facilities, room comfort
I would not recommend anyone to go there.
The place needs to be updated. Very out of date. Tv and appliances are very outdated.
Stayed 1 night in Jul 2022
Response from K.R. on Sep 1, 2022
Sorry , we missed to respond your important feedback . We are working on upgrading our motel as quickly as possible in this bad pandemic period.Hopefully you will not disappointed in your next visit. Thanks agaiN

4/10 Poor

Rebecca

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Sewer smell
The room wasn't bad but the smell was horrible. Smelled like straight sewer and continued to get worse by the hour. Never even slept there. Drove 5 hours home instead
Stayed 1 night in Jul 2022
Response from K. R. on Sep 1, 2022
We apologize for your horrible experience. After you have left, we detected that the smell was coming through broken toilet wax ring. We would have changed the room if we were given an opportunity.Sorry again !

4/10 Poor

Rochelle

Travelled with partner
Liked: Staff & service
We didn't end up staying, as we didn't feel comfortable with the area and when we arrived, there were several people in the parking lot shouting and cussing at each other. The lady in the office was very kind and helpful in allowing us to cancel our reservation. We are thankful to her for that!
Stayed 1 night in Jul 2022
Response from K.R. on Sep 1, 2022
We agree with you your decision to leave our place. We had to call police to defuse the situation.Please come back again !Thanks