Ratings based on 1,270 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom HOUSTON

Super Hotel with a Bad Attitude

Posted 21-May-2015
Pros: Hotel is close to everything
Cons: Customer service by the check in. Very unfriendly and unwelcoming
Location: Location is very good and walkable distance to everything
We booked the hotel for 7 nights out of which the first 2 nights were deluxe rooms the next a suite then again a deluxe room and a suite for 2 nights in the weekend. On check in we requested for an upgrade since we were staying for so many nights. We were informed that they would try to upgrade once we shift into the suite. When we checked in to shift to the Suite we were informed that we have been upgraded for the next 4 nights and would not need to change rooms. We unpacked and settled in. The next evening when we got back the key did not work so we went to the check in. We were informed that we had to shift rooms now and cannot be upgraded. We were surprised because no hotel upgrades and then down grades customers. We were told they were short on suites and immediately checked and they had enough of suites available at the hotel. It was a very unpleasant experience since the ladies handling the matter were very unprofessional and made us feel as if they were doing us a favour by even giving a room. Have stayed at this hotel for 31 years and for sure we will not being going back ever again. There is an Intercontinental next door which we will make our home. We also found that they advertise lunches at special prices with superb posters on the Champion restaurant doors and when you go int they inform you that what you want is not available. When I complained they informed me that many customers have complained about this. Terrible for a super hotel to do this
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Eindhoven

Perfect hotel

Posted 16-May-2015
Alles is perfect, kamer, ontbijt, personeel, service, staat, zwembad, sauna, sportschool, alleen geen wi-fi en gratis 'water' in de hotelkamer.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Zurich

Convenient for train travelers

Posted 14-May-2015
Pros: Convenient location, clean, decent breakfast.
Location: Close to public transit options and good restaurants.
Clean and comfortable. Our room on the 32nd floor had a fantastic view of the city. Close to train station. Several good and convenient restaurants nearby. Concierge was quite helpful. No complaints at all.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom J

Otroligt fint hotell

Posted 10-May-2015
Bodde på 31:a våningen med en fantastisk utsikt över staden. Fina, fräscha rum. Gratis safetybox på rummet. Hotellpersonalen duktig på engelska. Bra service. Fantastisk frukostbuffe. Dock mycket folk, det är ett stort hotell. Boka långt innan om ni önskar nån spabehandling.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent experience.

Posted 9-May-2015
I had a great stay. The breakfast buffet was exceptional. Great location and great friendly staff.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Virginia

Central location close to airport transportation

Posted 4-May-2015
Excellent and cooperative service. If an upgrade is offered ask if it includes premium view and access to the executive lounge. Very pleasant stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-May-2015
Very Nice hotel Very Nice hotel Very Nice hotel Very Nice hotel Very Nice hotel
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Winchester UK

Good hotel in central location

Posted 30-Apr-2015
Pros: Room, breakfast, bar, staff
Cons: Check in was a little busy, a few more English language TV channels
Location: Central, opposite good Shopping Mall, restaurants and bars
Arrived late, got a small meal in the bar on the 40th floor, came quickly, good quality and great view
5 out of 5
by A verified traveller

Utmärkt

Posted 22-Apr-2015
Pros: Frukosten var mycket bra
Cons: Något hög prisnivå på bar, men det blir så på bra hotell
Location: Stort köpcentrum bredvid, mycket resturanger i närheten
Mycket bra hotell, ligger bra i Warsawa, mycket bra frukost
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Nice weekend stay

Posted 20-Apr-2015
Pros: location, food, rooms, facilities
Cons: we could heat conversations from the room next door
Location: walking distance to Golden Terrace shopping centre and National Stadium
This hotel is located conveniently in the city centre and offers superb facilities. The view from the bar on the 40th floor is breathtaking. We used spa which was great! The breakfast choices were fantastic! The only small inconvenience was that we could not check in before 3 pm and had to for an hour in the lobby.