Ratings based on 1,310 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location

Posted 22-Jun-2015
Pros: Location
Cons: Better understanding of visitors needs
Excellent location with a good food, nice and clean.
2 out of 5
by A verified traveller from London

Average hotel won't say 5*

Posted 16-Jun-2015
We booked room with 2 beds hot only 1 double , it says free wi-fi when we asked it wasn't available in rooms only in reception area but if you upgrade your room then you are able to get it in room ????? Small pool and spa (jacuzzi hardly works )
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Jun-2015
Enjoyed staying at this hotel very much. Beautiful, great value
5 out of 5
Recommended
for Everyone
by A verified traveller from indiana

good experience in warsaw

Posted 7-Jun-2015
Pros: very upscale
Cons: nothing
Location: across from railroad station
beautiful, clean place, catering to the best of people
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston

Close to everything

Posted 26-May-2015
Pros: Close to everything within walking distance
Cons: General attitude of the Check in Staff
Location: Nice breakfast buffet
We stayed at the hotel for 7 days. The Housekeeping Lady Ewa went out of her way to make our stay so comfortable we felt at home. The Champions Restaurant Manager Pawel gave us an excellent service and so did Fransisco at the front dest
4 out of 5
Recommended
for Everyone
by A verified traveller from HOUSTON

Super Hotel with a Bad Attitude

Posted 21-May-2015
Pros: Hotel is close to everything
Cons: Customer service by the check in. Very unfriendly and unwelcoming
Location: Location is very good and walkable distance to everything
We booked the hotel for 7 nights out of which the first 2 nights were deluxe rooms the next a suite then again a deluxe room and a suite for 2 nights in the weekend. On check in we requested for an upgrade since we were staying for so many nights. We were informed that they would try to upgrade once we shift into the suite. When we checked in to shift to the Suite we were informed that we have been upgraded for the next 4 nights and would not need to change rooms. We unpacked and settled in. The next evening when we got back the key did not work so we went to the check in. We were informed that we had to shift rooms now and cannot be upgraded. We were surprised because no hotel upgrades and then down grades customers. We were told they were short on suites and immediately checked and they had enough of suites available at the hotel. It was a very unpleasant experience since the ladies handling the matter were very unprofessional and made us feel as if they were doing us a favour by even giving a room. Have stayed at this hotel for 31 years and for sure we will not being going back ever again. There is an Intercontinental next door which we will make our home. We also found that they advertise lunches at special prices with superb posters on the Champion restaurant doors and when you go int they inform you that what you want is not available. When I complained they informed me that many customers have complained about this. Terrible for a super hotel to do this
5 out of 5
Recommended
for Everyone
by A verified traveller from Eindhoven

Perfect hotel

Posted 16-May-2015
Alles is perfect, kamer, ontbijt, personeel, service, staat, zwembad, sauna, sportschool, alleen geen wi-fi en gratis 'water' in de hotelkamer.
4 out of 5
Recommended
for Everyone
by A verified traveller from Zurich

Convenient for train travelers

Posted 14-May-2015
Pros: Convenient location, clean, decent breakfast.
Location: Close to public transit options and good restaurants.
Clean and comfortable. Our room on the 32nd floor had a fantastic view of the city. Close to train station. Several good and convenient restaurants nearby. Concierge was quite helpful. No complaints at all.
5 out of 5
Recommended
for Everyone
by A verified traveller from J

Otroligt fint hotell

Posted 10-May-2015
Bodde på 31:a våningen med en fantastisk utsikt över staden. Fina, fräscha rum. Gratis safetybox på rummet. Hotellpersonalen duktig på engelska. Bra service. Fantastisk frukostbuffe. Dock mycket folk, det är ett stort hotell. Boka långt innan om ni önskar nån spabehandling.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent experience.

Posted 9-May-2015
I had a great stay. The breakfast buffet was exceptional. Great location and great friendly staff.