All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 153 out of 682 reviews" "
10 - Excellent
153
Rating 8 - Good. 312 out of 682 reviews" "
8 - Good
312
Rating 6 - Okay. 143 out of 682 reviews" "
6 - Okay
143
Rating 4 - Poor. 50 out of 682 reviews" "
4 - Poor
50
Rating 2 - Terrible. 24 out of 682 reviews" "
2 - Terrible
24
8.0/10
Cleanliness
7.8/10
Staff & service
7.0/10
Amenities
7.6/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
6/10 Okay
Lukasz
Business traveller
Nov 29, 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Small annd weird bathroom, looks like cointainer in the room. Small room, not comfortable. First nad lasy time I was there.
Lukasz
Stayed 1 night in Nov 2023
Response from Adam R-Hotel Manager on Dec 14, 2023
Dear Guest, Thank you very much for taking your time to write a review.We are doing our best to make our guests stay as much as comfortable, so all the reviews are for us very helpful.Hope to see you once again.
Dear Guest, Thank you very much for taking your time to write a review.We are doing our best to make our guests stay as much as comfortable, so all the reviews are for us very helpful.Hope to see you once again.
Dear Guest,Thank you for choosing hotel Premeire Classe and high notes. We hope we will welcome you again!Kind regards,
6/10 Okay
Verified traveller
Nov 3, 2023
Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice hotel.Unfortunately lacking cleanliness.
All the staff working at the reception were great at their duties.
Hotel was nice, unfortunately not properly maintained in terms of appearance and cleanliness. For example, the carpet along corridor and lifts are full of stains and very strong smell of curry. The room floor and bathroom could be cleaner. There was smell of urine at toilet bowl area. The area around the toilet bowl should be mopped and sanitised after guests checked out. The main entrance to the hotel could be cleaned up a little more and have green plants to look more presentable. Should not allow smoking near the hotel entrance.
Verified traveller
Stayed 2 nights in Oct 2023
Response from Adam R on Nov 14, 2023
Dear Guest, Thank you very much for taking your time to write a review.We are doing our best to make our guests stay as much as comfortable, so all the reviews are for us very helpful.Hope to see you once again.
It was the worst hotel I've ever been to. On the first evening I was attacked by a drunk woman at the hotel patio, security didn't react. Second, I asked the receptionist to wake me up at 6 as I had to go to the hospital and she didn't do it, as she said "she somehow missed it". She was too busy watching youtube on her work computer.
The card to the room wasn't working few times, I had to go downstairs to the reception every day of my stay and ask them to charge it again.
The worst nightmare happened on the last night when I realised I've been bitten by bedbugs!!!
This hotel is an absolutely awful, dirty, disgusting place with careless staff and insects in the room.
Plus broken shower and no cleaner for 4 days - nobody bothered to take rubbish away from my room, top up toilet paper or change towels.
Marzena
Stayed 4 nights in Sep 2023
Response from Adam R-Hotel Manager on Sep 20, 2023
Dear Guest,Thank you for choosing Premiere Classe in Warsaw and for finding time to leave this comment about your stay with us. Please accept our apologies for all the inconveniences you've encountered during your visit. We are very sorry that failed to fulfil your expectations. Each of our guests opinion is extremely important as they motivate us to work harder to provide the highest level of standard and customer experience. We would like to ask you politely to give us the second chance to show our hospitality. We will try to do our best to make your next stay with us as much satisfying as you'd like it to be.Kind regards,
Response from Adam R-Hotel Manager on Jul 28, 2023
Dear Guest,Thank you for choosing hotel Premiere Classe and high notes. We hope we will welcome you again!Kind regards,
4/10 Poor
Svetlana
Jul 19, 2023
Disliked: Room comfort
Svetlana
Stayed 1 night in Jul 2023
Response from Jakub G – Shift Leader on Jul 21, 2023
Dear Guest,Thank you for choosing Premiere Classe Hotel in Warsaw and for finding time to leave this comment about your stay with us. Please accept our apologies for all the inconveniences you've encountered during your visit. We are very sorry that failed to fulfil your expectations. Each of our guests opinion is extremely important as they motivate us to work harder to provide the highest level of standard and customer experience. We would like to ask you politely to give us the second chance to show our hospitality. We will try to do our best to make your next stay with us as much satisfying as you'd like it to be.Kind regards,
The hotel doesn't deserve a 4 star rating it just looks like a 4 star hotel from outside inside the story is different the room was microscopic and empty not even a bottle of water like all other 4 star hotels and the worst part was the bathroom it was like the installed a cabin in the room it's the worst bathroom anyone will encounter if you are alone then it's ok but if you are with someone it's very very uncomfortable they wanted to accomodate as many room possible in the structure
AJAY MADHUKAR
Stayed 1 night in Jun 2023
Response from Adam R on Jul 3, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
Good points - location for city centre and stadium. Breakfast was OK
Bad points- like an oven, no fans available. Window opens 2 cm. Noise from
Fans outside when window open sounded like an underground train constantly. No sleep for 2 days. Smoke alarm covered with plastic bag. Pillow was like an empty case. Unless. Shower weak and cubicle only big enough for anorexic dwarf. Staff couldn’t give a care. Would not recommend this hotel. Unless you are a very slim dwarf whose deaf.
Robert
Stayed 2 nights in Jun 2023
Response from Adam R on Jul 3, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
The hotel is very well connected to the rest of the city, and the central station is within walking distance. Rooms are a bit small, and so is the bathroom. Buffet breakfast is very good, but the hall can be very crowded, and finding a seat and a table may be hard. Apart from these small details, I recommend it.
Jaro
Stayed 1 night in Mar 2023
Response from Jakub G - Shift Leader on Jun 13, 2023
Dear Guest,Thank you for using our services, we are glad that we did not disappoint your expectations.Regards,Jakub G - Shift Leader
Best thing about this property is location. Room was clean, breakfast ok ( very basic but everyone will find something to eat).
Dominik
Stayed 1 night in Mar 2023
Response from Jakub G. on Apr 13, 2023
Dear Guest,Thank you for sharing your opinion. I am very happy that you enjoyed your stay with us and you rated all of our services on high level. Hope to see you back soon.Kind regards,Jakub G.Front office Manager
Dear Guest,Thank you for sharing your opinion. I am very happy that you enjoyed your stay with us and you rated all of our services on high level. Hope to see you back soon.Kind regards,Jakub G.Front office Manager
Szanowny Gościu,Dziękujemy za pozostawienie opinii o naszym hotelu. Bardzo nam miło, że jesteś zadowolony z pobytu. Mamy nadzieję, że niedługo znowu będziemy mieli przyjemność Cię gościć.Z poważaniem,Jakub G.Kierownik Recepcji
First of all the staff seemed racist because this was the second time I stayed here and they gave me the same filthy room
I requested at the reception to give me another room but he denied
The room was very uncomfortable for 2 ppl the bathroom was like cabin bathroom of a aircraft very uncomfortable the bed was attached to the bedroom that means if one person uses the bathroom the other person sitting on the bed has to hear everything going on the bathroom the smell the noice everything terrible I would never recommend this hotel
AJAY MADHUKAR
Response from Jakub G. on Feb 23, 2023
Dear Guest,Thank you for choosing Premiere Classe Hotel in Warsaw and for your opinion about your stay with us. Our guests comments and suggestions are extremely important for us as they motivate us to improve our service constantly. We do regret that in some matter you could not consider your stay as satisfying. We will pass your remarks to the appropriate department. We encourage you to give us another chance to provide you with the highest level of customer experience.Kind regards,Jakub G.Front office Manager
Liked the bed, how big it was. Very comfortable, would sleep there again
Robin
Stayed 1 night in Feb 2023
Response from Jakub G. on Feb 23, 2023
Dear Guest,Thank you for sharing your opinion. I am very happy that you enjoyed your stay with us and you rated all of our services on high level. Hope to see you back soon.Kind regards,Jakub G.Front office Manager
2/10 Terrible
Verified traveller
Business traveller
Dec 9, 2022
Liked: Room comfort
Disliked: Cleanliness, staff & service
The hotel has a very good location , with easy access to city center and very close to train station.
The hotel room quality is low , almost zero facilities, poor English
Verified traveller
Stayed 1 night in Dec 2022
Response from Jakub G. on Dec 15, 2022
Dear Guest,Thank you for choosing Premiere Classe Hotel in Warsaw and for your opinion about your stay with us. Our guests comments and suggestions are extremely important for us as they motivate us to improve our service constantly. We do regret that in some matter you could not consider your stay as satisfying. We will pass your remarks to the appropriate department. We encourage you to give us another chance to provide you with the highest level of customer experience.Kind regards,Jakub G.Front office Manager
Dear Guest,Thank you for sharing your opinion. I am very happy that you enjoyed your stay with us and you rated all of our services on high level. Hope to see you back soon.Kind regards,Jakub G.Front office Manager
8/10 Good
dariusz, key west
Aug 9, 2022
Liked: Cleanliness, staff & service, amenities
showers in the rooms need to be upgradeed,fixed
dariusz
Stayed 1 night in Aug 2022
Response from Jakub G. on Aug 24, 2022
Szanowny Gościu,Dziękujemy za pozostawienie opinii o naszym hotelu. Bardzo nam miło, że jesteś zadowolony z pobytu. Mamy nadzieję, że niedługo znowu będziemy mieli przyjemność Cię gościć.Z poważaniem,Jakub G.Kierownik Recepcji
2/10 Terrible
anthony
Business traveller
Aug 5, 2022
Liked: Cleanliness
Disliked: Staff & service, room comfort
never again
horrible hotel, far from anything. In the area where drunk people spend their time, tiny room, micro toilet, no English tv channels, no aircon, no cups, no fridge, no kettle, no shampoo. check in dead on time at 2 pm
anthony
Stayed 1 night in Aug 2022
Response from Jakub G. on Aug 24, 2022
Dear Guest,Thank you for choosing Premiere Classe Hotel in Warsaw and for your opinion about your stay with us. Our guests comments and suggestions are extremely important for us as they motivate us to improve our service constantly. We do regret that in some matter you could not consider your stay as satisfying. We will pass your remarks to the appropriate department. We encourage you to give us another chance to provide you with the highest level of customer experience.Kind regards,Jakub G.Front office Manager
Good location, helpful staff, but since there’s no air conditioning in the rooms there should at least be a standing fan. There were also no washcloths, shampoo, conditioner or body wash…only hand soap.
Rachael
Stayed 2 nights in Jul 2022
Response from Jakub G. on Jul 27, 2022
Dear Guest,
Thank you for sharing your opinion. I am very happy that you enjoyed your stay with us and you rated all of our services on high level. Hope to see you back soon.
Kind regards,
Jakub G.
Front office Manager
8/10 Good
Karol
Jun 11, 2022
Liked: Cleanliness, staff & service
Karol
Stayed 1 night in Jun 2022
Response from Jakub G. on Jun 29, 2022
Dear Guest,
Thank you for sharing your opinion. I am very happy that you enjoyed your stay with us and you rated all of our services on high level. Hope to see you back soon.
Kind regards,
Jakub G.
Front office Manager
Overpriced, dirty, food is not much to choose from after you pay. Condition is terrible. Hot, stuffy rooms. I would give it a one star and never go back to this place.
Katerina
Stayed 4 nights in May 2022
Response from Jakub G. on Jun 29, 2022
Dear Guest,
Thank you for choosing Premiere Classe Hotel in Warsaw and for your opinion about your stay with us. Our guests comments and suggestions are extremely important for us as they motivate us to improve our service constantly. We do regret that in some matter you could not consider your stay as satisfying. We will pass your remarks to the appropriate department. We encourage you to give us another chance to provide you with the highest level of customer experience.
Kind regards,
Jakub G.
Front office Manager
8/10 Good
Marcin, Bethesda
May 18, 2022
Liked: Cleanliness, staff & service, amenities
Marcin
Stayed 2 nights in May 2022
10/10 Excellent
Peter
Apr 28, 2022
Peter
Stayed 1 night in Apr 2022
Response from Jakub G. on May 13, 2022
Dear Guest,
Thank you for sharing your opinion. I am very happy that you enjoyed your stay with us and you rated all of our services on high level. Hope to see you back soon.
Kind regards,
Jakub G.
Front office Manager
Dear Guest,
Thank you for sharing your opinion. I am very happy that you enjoyed your stay with us and you rated all of our services on high level. Hope to see you back soon.
Kind regards,
Jakub G.
Front office Manager
10/10 Excellent
Sergio
Mar 19, 2022
Liked: Cleanliness, staff & service, amenities
Cozy room
Sergio
Stayed 1 night in Mar 2022
Response from Jakub G. on Mar 22, 2022
Dear Guest,
Thank you for sharing your opinion. I am very happy that you enjoyed your stay with us and you rated all of our services on high level. Hope to see you back soon.
Kind regards,
Jakub G.
Front office Manager
Dear Guest,
Thank you for sharing your opinion. I am very happy that you enjoyed your stay with us and you rated all of our services on high level. Hope to see you back soon.
Kind regards,
Jakub G.
Front office Manager
6/10 Okay
Aleksandra
Feb 19, 2022
The only thing I liked about the hotel is the mattress. I slept really well. The hotel is good for the money.
Aleksandra
Stayed 3 nights in Feb 2022
Response from Jakub G. on Feb 21, 2022
Dear Guest,
Thank you for sharing your opinion. I am very happy that you enjoyed your stay with us and you rated all of our services on high level. Hope to see you back soon.
Kind regards,
Jakub G.
Front office Manager
10/10 Excellent
Sardor
Feb 9, 2022
Liked: Cleanliness, staff & service, amenities
Didn't face any issues with registration, staff not wasting your time
Sardor
Stayed 1 night in Feb 2022
Response from Jakub G. on Feb 15, 2022
Dear Guest,
Thank you for sharing your opinion. I am very happy that you enjoyed your stay with us and you rated all of our services on high level. Hope to see you back soon.
Kind regards,
Jakub G.
Front office Manager
It was a very convenient hotel almost city centre location very ideal for public transport which is very vibrant and plentiful hotel was friend cozy too as it was extremely cold winter outside breakfast was good staff in reception very helpfull i cant fault it i look forward to staying there again
William
Stayed 4 nights in Nov 2021
Response from Jakub G. on Jan 12, 2022
Szanowny Gościu,
Dziękujemy za pozostawienie opinii o naszym hotelu. Bardzo nam miło, że jesteś zadowolony z pobytu. Mamy nadzieję, że niedługo znowu będziemy mieli przyjemność Cię gościć.
Z poważaniem,
Jakub G.
Kierownik Recepcji
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Mateusz W. - Hotel Manager
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Mateusz W. - Hotel Manager
We had a very pleasant stay the hotel
Is very clean and nice and quiet
Joanna
Stayed 3 nights in Aug 2021
Response from Mateusz W on Aug 16, 2021
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Mateusz W. - Hotel Manager
10/10 Excellent
Verified traveller
Oct 22, 2020
Verified traveller
Stayed 1 night in Oct 2020
Response from Tomasz on Nov 16, 2020
Dziękujemy za wysoką ocenę !
Zapraszamy ponownie do skorzystania z naszej oferty noclegowej .
Szanowny Gościu,
Bardzo dziękujemy za poświęcony czas na podzielenie się opinią na temat Państwa pobytu w naszym hotelu.
Zapraszamy do ponownego skorzystania z naszych usług w najbliższej przyszłości.
Z poważaniem ,
Hanna, Front Desk
We arrived to the hotel very tired after 1.30am, only to learn that Premiere Hotel is not even open. The paper on the door instructed to go and check in with Campanile Hotel. At the recroption we Waited patiently for check-in as there was only 1 receptionist and a guest in front of us. We got the key and got to the room. Room itself was OK, nothing special, rather small but still clean. Shower gel+shampoo from syphon (2 in 1).
The worst started in the morning - drilling at 8am, it was impossible to sleep so we decided to check out as soon as possible. We got ready and the drilling stopped.
Lesson to leaen: don't check in guests next to renovation, especially if they check in very late. If you do need do drill, maybe start at 10 when less people are still sleeping.
Krystyna
Stayed 1 night in Jul 2020
Response from Mateusz W - Hotel Manager on Aug 6, 2020
Dear Guest,
Thank You for choosing our hotel and taking Your time to leave this opinion.
Please accept my apologies for the inconvenience tah drilling caused. We will make sure that this situation will not happen again.
We do hope to welcome You again.
Best regards,
Good hotel not too far from the old town, about a 10 minute bus ride or half an hour’s walk. Plenty of restaurants too choose from in the immediate area. Hotel and room was very clean. Decent breakfast. The hotel can be a little hard to find as you enter through the Campanile Hotel entrance.
Stephen
Stayed 6 nights in Jul 2020
Response from Mateusz W - Hotel Manager on Aug 6, 2020
Dear Guest,
Thank you for staying in our hotel and for finding time to write this review. The comfort and satisfaction of our Guests are the most important values for us and we are working hard to continue the improvement of our customer experience. We are more than happy that you enjoyed your visit. We are hoping to see you soon.
Kind regards,
Dear Guest, Thank you very much for taking your time to write a review.We are doing our best to make our guests stay as much as comfortable, so all the reviews are for us very helpful.Hope to see you once again.
Response from Mateusz W Hotel Manager on Mar 31, 2020
Dear Guest,
Thank you very much for taking your time to write a review.
We are happy to hear that you enjoyed our services. Your opinion is very important for us and stays as a reward and motivation for the future.
We look forward to welcoming you again!
Best regards,
Mateusz W
Hotel Manager
Not a great feel from the hitek. Dated but in a run down way, staff were difficult to communicate with, almost came across run on receotion. Wouldn't return
Gemma
Stayed 2 nights in Feb 2020
Response from Mateusz W Hotel Manager on Feb 12, 2020
Dear Guest,
Thank you for choosing to stay at Premiere Classe Hotel and for taking the time to leave us your feedback.
Please accept our sincere apologies, we kindly encourage you to visit us again in the future to demonstrate that we can deliver high level of hospitality and guest experience.
Kind regards