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Reviews of Sheraton Vitoria Hotel

4.5 out of 5
Sheraton Vitoria Hotel
Avenida Saturnino De Britto, 217, Praia do Canto, Vitoria, ES

Reviews

9.0

Wonderful

Rating 10 - Excellent. 382 out of 662 reviews" "
Rating 8 - Good. 194 out of 662 reviews" "
Rating 6 - Okay. 62 out of 662 reviews" "
Rating 4 - Poor. 17 out of 662 reviews" "
Rating 2 - Terrible. 7 out of 662 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jeremy Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food & beverage in the club room was poor quality and little variety.
Stayed 3 nights in Apr 2024
Response from Baltazar Saldanha / General Manager on Apr 19, 2024
Thank you for sharing with us your hosting experience and evaluate our facilities. Your comment is essential for the improvement of our services. Please feel free to contact us whenever you need it and always feel welcome! Regards,

10/10 Excellent

Slawomir

Stayed 1 night in Feb 2024
Response from Baltazar Saldanha / General Manager on Mar 21, 2024
It was a pleasure to welcome you at Sheraton Vitoria! Thank you for sharing your experience with us. We hope to see you soon and remain at your disposal.Regards,

10/10 Excellent

Lindolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Jan 2024
Response from Baltazar Saldanha / General Manager on Jan 30, 2024
It was a pleasure to welcome you at Sheraton Vitoria! Thank you for sharing your experience with us. We hope to see you soon and remain at your disposal.Regards,

10/10 Excellent

Suzanne, Ferriday

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly, helpful staff. Breakfast included. Near the beach. Beautiful view
Stayed 1 night in Jan 2024
Response from Baltazar Saldanha / General Manager on Jan 24, 2024
Thank you for sharing with us your hosting experience and evaluate our facilities. Your comment is essential for the improvement of our services. Please feel free to contact us whenever you need it and always feel welcome! Regards,

8/10 Good

Jan

Stayed 3 nights in Jan 2024
Response from Baltazar Saldanha / General Manager on Jan 31, 2024
It was a pleasure to welcome you at Sheraton Vitoria! Thank you for sharing your experience with us. We hope to see you soon and remain at your disposal.Regards,

10/10 Excellent

Renata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely one of the nicest and cleanest hotels we’ve been in Brazil.
Stayed 1 night in Jan 2024
Response from Baltazar Saldanha / General Manager on Jan 11, 2024
It was a pleasure to welcome you at Sheraton Vitoria! Thank you for sharing your experience with us. We hope to see you soon and remain at your disposal.Regards,

10/10 Excellent

Cosme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Baltazar Saldanha / Gerente Geral on Dec 28, 2023
Foi um prazer recebê-lo no Sheraton Vitória! Agradecemos por dividir sua experiência em nosso hotel. Esperamos vê-lo em breve e continuamos à sua disposição.Atenciosamente,

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Um pouco datado, necessitando uma reforma
Stayed 1 night in Oct 2023
Response from Baltazar Saldanha / Gerente Geral on Dec 28, 2023
Foi um prazer recebê-lo no Sheraton Vitória! Agradecemos por dividir sua experiência em nosso hotel. Saiba que nossa equipe de gestão foi prontamente notificada para que possamos dar atenção especial à questão relatadaEsperamos vê-lo em breve e continuamos à sua disposição.Atenciosamente,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Sep 2023
Response from Baltazar Saldanha / General Manager on Dec 28, 2023
It was a pleasure to welcome you at Sheraton Vitoria! Thank you for sharing your experience with us. We hope to see you soon and remain at your disposal.Regards,

2/10 Terrible

Iraci MARIO

Stayed 1 night in Sep 2023
Response from Baltazar Saldanha / Gerente Geral on Dec 28, 2023
Foi um prazer recebê-lo no Sheraton Vitória! Agradecemos por dividir sua experiência em nosso hotel. Esperamos vê-lo em breve e continuamos à sua disposição.Atenciosamente,

6/10 Okay

Luciana

Stayed 1 night in Aug 2023

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2023
Response from Baltazar Saldanha - General Manager on Aug 8, 2023
Dear Mr Abel,Thank you for sharing your feedback about your experience with us. We hope you have new opportunities to return to our hotel. Contact us anytime you need, we will be happy to help!Regards,

10/10 Excellent

Wendell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 12 nights in Jun 2023
Response from Baltazar Saldanha - General Manager on Aug 8, 2023
Dear Mr. Wendell,Thank you for sharing your feedback about your experience with us. We hope you have new opportunities to return to our hotel. Contact us anytime you need, we will be happy to help!Regards,

10/10 Excellent

AILSON AGIB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Rachel Isobel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Cintia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Mar 2023
Response from Baltazar Saldanha - General Manager on Apr 11, 2023
It was a pleasure to welcome you at Sheraton Vitoria! Thank you for sharing your experience with us. We hope to see you soon and remain at your disposal.Regards,

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unica coisa que nao gostei e que a piscina e gelada a água. O resto tudo muito bom
Stayed 5 nights in Feb 2023
Response from Baltazar Saldanha - Gerente Geral on Feb 28, 2023
Prezada Sra. Cristina,Foi um prazer recebê-la no Sheraton Vitória! Agradecemos por dividir sua experiência em nosso hotel. Esperamos vê-la em breve e continuamos à sua disposição.Atenciosamente,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Baltazar Saldanha - Gerente Geral on Feb 21, 2023
Prezado,Agradecemos por dividir sua experiência em nosso hotel. Esperamos vê-lo em breve e continuamos à sua disposição! Atenciosamente,

8/10 Good

Luiz Felipe

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel. Nice staff. they have to take better care of the cleaning.
Response from Baltazar Saldanha - Gerente Geral on Feb 21, 2023
Prezado Sr. Luiz Felipe,Obrigado por compartilhar conosco seu feedback a respeito de sua experiência de hospedagem. Para nós é muito importante poder melhorar os nossos serviços a cada dia. Esperamos que tenha novas oportunidades de voltar ao nosso hotel. Contate-nos sempre que precisar, ficaremos felizes em poder ajudar! Atenciosamente,

10/10 Excellent

nilgun

Stayed 4 nights in Nov 2022

6/10 Okay

Jose

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
they dont have tee
Stayed 2 nights in Aug 2022
Response from Baltazar Saldanha - Gerente Geral on Aug 30, 2022
Mr. Rosa, It was a pleasure to welcome you at Sheraton Vitoria! Thank you for sharing your experience with us. We take the opportunity to inform you that we have tea available in our room service, restaurant and bar.We hope to see you soon and remain at your disposal.

8/10 Good

Lisiane

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2022

8/10 Good

Lisiane

Stayed 3 nights in Jun 2022

10/10 Excellent

silas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Baltazar Saldanha - Gerente Geral on Jun 20, 2022
Dear Silas, On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon. Sincerely, Baltazar Saldanha General Manager

4/10 Poor

Cristina

Travelled with partner
Disliked: Staff & service
Check-in was early and quick. Check out very smooth as well. Internet did not work, and the ability to solve it was not only bad, we were poorly treated. Room had to be changed. Pool is tiny, cold. No special access to beach, or agreements with beach clubs. Room interior design and materials are wanting. Views are spectacular. Good breakfast.
Stayed 2 nights in May 2022
Response from Baltazar Saldanha - Gerente Geral on Jun 20, 2022
Dear Cristina, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, Baltazar Saldanha General Manager

8/10 Good

Cecil

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Check- in took a little longer
Stayed 1 night in May 2022
Response from Baltazar Saldanha - Gerente Geral on Jun 20, 2022
Dear Cecil, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the front office leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, Baltazar Saldanha General Manager

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bom o café da manhã e completo ✔️
Stayed 3 nights in Feb 2022
Response from Baltazar Saldanha - Gerente Geral on Feb 23, 2022
Cara Leticia, Em nome de toda a equipe do hotel, quero agradecer por compartilhar a sua experiência conosco. É sempre encorajador ouvir feedback positivo, especialmente quando se trata de quem mais importa - você! Esperamos recebê-lo novamente em breve. Atenciosamente, Baltazar Saldanha Gerente Geral

10/10 Excellent

Debora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Great place, amazing views, clean and spacious rooms
Stayed 1 night in Jan 2022
Response from Baltazar Saldanha - Gerente Geral on Feb 8, 2022
Dear Debora, On behalf of the entire hotel team, I want to thank you for sharing about your guest experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon. Sincerely,

8/10 Good

Mauro Luiz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Baltazar Saldanha - Gerente Geral on Feb 8, 2022
Caro Mauro Luiz, Em nome de toda a equipe do hotel, quero agradecer pela sua avaliação. Esperamos recebê-lo novamente em breve.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel overall, located in beautiful Praia do Canto!
Stayed 6 nights in Jan 2022
Response from Baltazar Saldanha - Gerente Geral on Jan 17, 2022
Dear Mr. Pedro, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

8/10 Good

Maria Isabel

Stayed 1 night in Dec 2021

6/10 Okay

Lukas Schneider, Lake Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Dec 2021

10/10 Excellent

Lenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Baltazar Saldanha - Gerente Geral on Jan 4, 2022
Caro Sr. Leny, Obrigado por compartilhar suas ideias e agradeço por ter escolhido ficar conosco. Atenciosamente,

10/10 Excellent

omer

Stayed 7 nights in Nov 2021

10/10 Excellent

Daniella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Baltazar Saldanha - Gerente Geral on Nov 22, 2021
Prezada Sra Daniella, Foi um prazer recebê-la no Sheraton Vitória! Agradecemos por dividir sua experiência em nosso hotel. Esperamos vê-la em breve e continuamos à sua disposição.

10/10 Excellent

Aman

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Baltazar Saldanha - Gerente Geral on Nov 9, 2021
Prezado Sr Aman, Foi um prazer recebê-lo no Sheraton Vitória! Agradecemos por dividir sua experiência em nosso hotel. Esperamos vê-lo em breve e continuamos à sua disposição.

10/10 Excellent

GLENN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern hotel.
Stayed 11 nights in Oct 2021
Response from Baltazar Saldanha - Gerente Geral on Oct 25, 2021
Dear Ms Glenn, Thank you for sharing with us your hosting experience and evaluate our facilities. Your comment is essential for the improvement of our services. Please feel free to contact us whenever you need it and always feel welcome!

10/10 Excellent

Geani Machado

Stayed 17 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
On calling reception, they do not have a system that detects your room number. It is annoying to say every time your room number. Orange juice is not squeezed or it is watered, but it does not taste good
Stayed 4 nights in Jul 2021
Response from Baltazar Saldanha - Gerente Geral on Aug 11, 2021
Dear guest, Thank you for sharing with us your hosting experience and evaluate our facilities. Your comment is essential for the improvement of our services. Please feel free to contact us whenever you need it and always feel welcome!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Baltazar Saldanha - Gerente Geral on Jul 23, 2021
Prezado Sr Jason, Foi um prazer recebê-lo no Sheraton Vitória! Agradecemos por dividir sua experiência em nosso hotel. Esperamos vê-lo em breve e continuamos à sua disposição.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fiquei 6 dias em um bom quarto no vigésimo andar. Realmente gostei muito do quarto, da vista e do Sheraton Club. A área da piscina é legal e a academia também. Mas percebi algumas coisas que não achei positivas e ainda mais para um hotel desse porte, preço e padrão. A roupa de cama tinha vários pequenos furos. Em uma dos serviços de quarto, percebi que as fronhas dos travesseiros também continham muitos furos. Pareciam ser de muito uso. Outra coisa foi na área da piscina. Utilizei 3 toalhas e todas continham grandes furos ou rasgos. E em uma das vezes que foram arrumar o quarto, deixaram apenas uma toalha e um roupão. Sabiam que haviam duas pessoas no quarto. Erros acontecem, mas acho que certas coisas poderiam ser evitadas. O atendimento foi muito bom. Especialmente com uma recepcionista chamada Ana Carla. Excelente pessoa e profissional. Sempre educada e atenciosa. Voltaria para ficar mais alguns dias em uma outra ocasião, mas acho que poderia ter uma experiência ainda melhor.
Stayed 2 nights in Jul 2021
Response from Baltazar Saldanha - Gerente Geral on Jul 20, 2021
Prezado hóspede, Agradecemos por compartilhar conosco sua experiência de hospedagem e destacar o nosso andar Club, a nossa área da cobertura e atendimento da nossa equipe, em especial a atendente Ana Carla. O seu comentário é fundamental para o aprimoramento dos nossos serviços e suas observações sobre a roupa de cama e as toalhas da piscina já foram repassadas à gestora em questão. Lamentamos sinceramente por este incidente. Fique à vontade para contatar-nos quando precisar e sinta-se sempre bem vindo!

8/10 Good

Verified traveller

Stayed 1 night in Jul 2021
Response from Baltazar Saldanha - Gerente Geral on Jul 26, 2021
Prezado hóspede, Foi um prazer recebê-lo no Sheraton Vitória! Agradecemos por dividir sua experiência em nosso hotel. Esperamos vê-lo em breve e continuamos à sua disposição.

10/10 Excellent

CAIQUE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Nice hotel, nice staff
Stayed 1 night in Jul 2021
Response from Baltazar Saldanha - Gerente Geral on Jul 6, 2021
Dear Mr Caique, Thank you for sharing with us your hosting experience and evaluate our facilities. Your comment is essential for the improvement of our services. Please feel free to contact us whenever you need it and always feel welcome!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 7 nights in Jun 2021
Response from Baltazar Saldanha - Gerente Geral on Jun 21, 2021
Dear guest, Thank you for sharing with us your hosting experience and evaluate our facilities. Your comment is essential for the improvement of our services. Please feel free to contact us whenever you need it and always feel welcome!

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2021
Response from Baltazar Saldanha - Gerente Geral on May 5, 2021
Prezado hóspede, Foi um prazer recebê-lo no Sheraton Vitória! Agradecemos por dividir sua experiência em nosso hotel. Esperamos vê-lo em breve e continuamos à sua disposição.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021
Response from Baltazar Saldanha Gerente Geral on Mar 21, 2021
Prezado hóspede, Obrigado por compartilhar conosco seu feedback a respeito de sua experiência de hospedagem. Para nós é muito importante poder melhorar os nossos serviços a cada dia. Esperamos que tenha novas oportunidades de voltar ao nosso hotel. Contate-nos sempre que precisar, ficaremos felizes em poder ajudar! Atenciosamente,

8/10 Good

Dalila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Horacio Alberto

Stayed 2 nights in Jan 2021
Response from Baltazar Saldanha - Gerente Geral on Jan 13, 2021
Prezado Sr Horácio Alberto, Foi um prazer recebê-lo no Sheraton Vitória! Agradecemos por dividir sua experiência em nosso hotel. Esperamos vê-lo em breve e continuamos à sua disposição.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Baltazar Saldanha - Gerente Geral on Jan 4, 2021
Prezado hóspede, Foi um prazer recebê-lo no Sheraton Vitória! Agradecemos por dividir sua experiência em nosso hotel. Esperamos vê-lo em breve e continuamos à sua disposição. Atenciosamente,

8/10 Good

stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2020
Response from Baltazar Saldanha - Gerente Geral on Jan 2, 2021
Prezada Sra Stephanie, Foi um prazer recebê-la no Sheraton Vitória! Agradecemos por dividir sua experiência em nosso hotel. Esperamos vê-la em breve e continuamos à sua disposição. Atenciosamente,