1-inch flat-screen TV with satellite channels, TV

Reviews of Balletti Palace Hotel

4 out of 5
Balletti Palace Hotel
Viale Trento 100, Viterbo, VT

Reviews

7.4

Good

Rating 10 - Excellent. 34 out of 162 reviews" "
Rating 8 - Good. 64 out of 162 reviews" "
Rating 6 - Okay. 45 out of 162 reviews" "
Rating 4 - Poor. 11 out of 162 reviews" "
Rating 2 - Terrible. 8 out of 162 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Picked this hotel because it was close to the train station
Stayed 3 nights in Nov 2023

10/10 Excellent

Angel

Travelled with family
Liked: Staff & service
As soon we walked into the lobby it smelled like a dirty ashtray. Thanks God, we had prepaid and check in was expedite. The parking was across the street from the hotel and it was in a safe location. The room was comfortable and very clean and no cigarette smell. Breakfast was simple but good. The staff was friendly and helpful.
Stayed 1 night in Oct 2023

6/10 Okay

Dayna

Travelled with family
Disliked: Staff & service
This property was well located, close to the train station and the historic center. When we arrived the street was very dark. The front desk person did not speak any English at all, and she could not find our reservation. I told her I had booked one room with one double bed and one twin bed. We got a room with two twin beds. After a very long day of travelling I had no energy to argue with someone who couldn’t understand anything I was saying. The Expedia page says hotel has an on-site restaurant. We head there for dinner because we are starving and although there are many many empty tables, we were told “we are full”. I look around at all the empty tables and say “ you aren’t full, there are all these empty tables”. Now the guy yells at me WE ARE FULL. Ooook I then see pizza boxes and I ask if I can get a pizza to take away, he say (very rudely) NO! We go back to the front desk person who can’t do anything or offer any suggestions. They should not claim to have an on-site restaurant if it’s not run by the hotel and if arriving guest can’t get a table. So we are exhausted and starving and the front desk person was useless. Next day on-site breakfast was fine. This morning I was woken up early by the maid in the hall. I had the AC going and I had earplugs in and she was crashing around and woke me. Ugh. Overall our stay was ok. Beds were incredibly hard. Decor needs an update. Staff needs improvement.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in the process of fixing and there was some scaffolding outside, but it’s very comfortable, clean and has good service.
Stayed 2 nights in May 2023

6/10 Okay

Emiliano

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2022

10/10 Excellent

JASWINDER

Liked: Staff & service, property conditions & facilities
Very good service 👌
Stayed 3 nights in Aug 2022

8/10 Good

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Kim, UK

Liked: Cleanliness
Disliked: Property conditions & facilities
Clean Hotel
Clean Hotel is about the best thing I can say. Disappointing in every other aspect. No coffee/ water/juice in room or anywhere in hotel on offer other than at breakfast, especially in 30 to 35 degree heat was a little ridiculous. Reception battled to understand English. Advertises has an in house restaurant and bar, restaraunt never opened once and when I asked where the bar was, was told no bar..Could not even order a sandwich or water Staff really do not go out of their way, felt very unwelcome. Would not stay again. Stayed 2 nights. Aircon in room didn’t work.
Stayed 3 nights in Jul 2018

10/10 Excellent

Lisa, England UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
balletti hotel
very nice hotel ...staff excellent ..will stay again .
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Boris, Montreal, QC, Canada

Liked: Cleanliness, staff & service, room comfort
Good hotel, perfectly located
Balletti is a good place. First of all, it is perfectly located-just steps away from the Potra Fiorentina train station, 2 minutes walk from the historical center and very close to the bus station. So, Balletti gives you an easy access not only to Viterbo, but also to places like Tarquinia, Bolsena, Bagnoregio, Tuscania, villa Lante in Bagnaia etc. It is worth to mention, that in spite of the fact, that train station and highway were so close, I wasn't at all bothered by the noise from outside-maybe they have noise-reducing windows. The room itself, as well as the bathroom, was spacious and clean. In the past, there was a water leak from the ceiling and some minor traces of the leak are still visible, but the quality of my stay was not affected by that. Balletti serves you a buffet breakfast in the morning starting from 7 am and this buffet breakfast is very good. All in all, staying here was a pleasure.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks.
It is always a pleasure to stay at the Balletti Palace. The staff is friendly and professional. Good value for money.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience at the hotel Balletti Palace.
The hotel is in a good location, few steps from Porta Fiorentina rail station. Overall in good conditions..there was some refurbishment going on, but nothing to complaint about, it means they care about the hotel' appearance. They only thing I would suggest to improve their service, to separate the cheese from the cold cuts (ham/ salami) on the buffet table..as I'm vegetarian, I could not eat the cheese as it was in the same tray. Very friendly and professional staff.

4/10 Poor

joe, bangkok

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
the best western viterbo is a better choice
the air conditioning system was broken. it was hot outside yet cooler to open the window than remain in the sauna of my room. management was advised of the problem yet during my three day stay they could not fix it. i have recently stayed at the best western viterbo. it is a far newer and better hotel where everything works.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goof value
The Balletti was a good value when booked through Hotels.com. The room was large and nicely maintained. The A/C did not cool as well as we would have liked. The breakfast was good and this was a good location for driving to the hill cities in Umbria. We had to book an additional night earlier in the week and did not receive as good a rate.

6/10 Okay

Shankar, Chennai, India

Only if you have no other option
This is not an entirely fair review as we barely stayed in this hotel for a night, en route to southern italy. However, we picked this for exactly this reason - a motel type stay - but expected a bit better room, comfort, cleanliness etc. Was average across the board.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viterbo Convience
This is an ideally located Hotel near the train station and walking distance to the walls of the historic town. There is even a shopping mall in the newer section of the city. Hotel staff is excellant and very helpful to the inexperienced traveler. Would not hesitate to book this again if we are visiting.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

joanna, bedford, ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
need better directionss
the hotel was fine but hard to find and not on our new navigation system. but it fit our need, it would have been nice if someone could have helped us without luggage since the parking lot is abit far especially since they new we had such a hard time finding them.

6/10 Okay

Filippo

Disliked: Cleanliness, property conditions & facilities
Struttura un po' datata però molto centrale ben collegata al centro!
Stayed 2 nights in Mar 2024

8/10 Good

GIOVANNINA LA

Liked: Staff & service, property conditions & facilities
Personale gentilissimo
Stayed 1 night in Mar 2024

8/10 Good

Angela

Travelled with partner
Liked: Staff & service
Hotel essenziale quanto a servizi, ma ottimo per la posizione e per la cordialità dello staff. Dalle recensioni mi ero lasciata scoraggiare (effettivamente forse 4 stelle sono troppe) ma alla fine ci ha regalato un soggiorno piacevole e senza intoppi. Senza pretese, ma alla fine partendo la mattina e tornando a fine giornata è più che sufficiente. La vicinanza al centro e il parcheggio sono stati sicuramente un plus. Lavori di ristrutturazione ancora in corso, in compenso hanno ripristinato l'ascensore..
Stayed 2 nights in Mar 2024

10/10 Excellent

Margherita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soggiorno molto piacevole, nonostante il maltempo. Hotel di buon livello; stanza ampia ben al di là delle aspettative e ben arredata, con affaccio gradevole. Location vicina al centro storico e alla Stazione Porta Fiorentina; Stazione Porta Romana raggiungibile in una ventina di minuti a piedi. Prima colazione gustosa, con ricco buffet. Personale molto cortese e disponibile. Ottimo rapporto prezzo-qualità
Stayed 3 nights in Jan 2024

8/10 Good

admir

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
La struttura e vicina al cento della città
Stayed 4 nights in Dec 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Buono il servizio colazione
Stayed 1 night in Dec 2023

8/10 Good

Alessio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale cordiale e disponibile, struttura un pò datata ma ben mantenuta e pulita, rimane in una posizione molto comoda specie per chi arriva con i mezzi pubblici, consigliato anche a chi soggiorna in famiglia, stanza ampia e spazi adeguati.
Stayed 1 night in Oct 2023

10/10 Excellent

Emiliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cordialità , professionalità , pulizia , struttura che arriverà al massimo visto che ci sono i lavori in corso . Ad oggi comunque consigliabile , buono il livello .
Stayed 1 night in Oct 2023

10/10 Excellent

Samanta

Liked: Staff & service, amenities, property conditions & facilities
Estrema gentilezza e cura della clientela
Stayed 1 night in Oct 2023

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities
Ottima struttura e posizione strategica
Stayed 1 night in Oct 2023

8/10 Good

annarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carino ma nulla di esaltante, solo per dormire buono
Stayed 1 night in Oct 2023

8/10 Good

Jeromine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

nadia

Stayed 1 night in Sep 2023

10/10 Excellent

Sara

Stayed 1 night in Aug 2023

8/10 Good

Claudio

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Jan, Den Haag

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel hasn’t seen investment for too long. There are new lifts and scaffolding to do the outside, but the inside needs a lot of work to get things up to date. The environment around the hotel feels somewhat unsafe. It’s a bit of a mess, just like most of Viterbo. But the towels were good, employees were friendly and the breakfast was okay. And it was cheap.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Pierluigi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Personale gentile. Unica cosa positiva. Per il resto struttura vetusta da ristrutturare. Poco pulita nel complesso. Frigo bar vuoto che puzzava di muffa, lampadario con lampadina staccata, cartacda parati che si staccava e tende bucate. Due stelle al massimo. Quattro stelle sono un lusso
Stayed 1 night in Jul 2023
Response from Marco on Jul 11, 2023
Gent.le Sig. Pierluigivolevamo anzitutto scusarci per il disagio creato in occasione del Suo soggiorno presso la nostra struttura e desideriamo anche ringraziarLa per averci dedicato il suo tempo scrivendoci la recensione che, per noi, rappresenta un modo per migliorare i nostri servizi.Le assicuriamo che, in genere, per soddisfare al massimo le esigenze dei nostri clienti, prestiamo molta attenzione ai servizi offerti ed è per questo che, in questo particolare caso, siamo davvero dispiaciuti. Infatti, tale camera non Le doveva essere assegnata sin dal principio in tali condizioni in quanto era stata bloccata per lavori di manutenzione, ma tale blocco, per errore, non era stato inserito nel nostro gestionale e di conseguenza è stata messa a disposizione.Ci teniamo moltissimo a ribadire la nostra volontà di assistere al meglio tutti i nostri ospiti, affinché il nostro standard di servizio sia orientato sempre verso l'eccellenza. A tal proposito siamo ancor più dispiaciuti del fatto che non abbiamo potuto provvedere nell'immediato ad una soluzione del problema a causa della mancata segnalazione del Suo disagio al nostro ufficio ricevimento che, prendendo atto dell'errore, avrebbe subito provveduto a cambiare camera.Nello scusarci ancora, vogliamo ribadire che si è trattato di un caso isolato e che non è nostra abitudine assegnare camere danneggiate ai nostri ospiti.La ringraziamo ancora per il suo feedback che certamente ci aiuterà a migliorare e nella speranza di riaverla come nostro ospite in futuro, Le assicuriamo ogni particolare attenzione e porgiamo Cordiali saluti.Balletti Palace Hotel

8/10 Good

Alessio

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Una giornata a Viterbo
Soggiorno di una giornata a Viterbo. Stanza utilizzata per la notte: claustrofobia. Buono il rinnovamento della facciata, andrebbe rinnovato anche l'interno che potremmo definire " vintage". Abbiamo percepito disorganizzazione e diffuso odore stantio di fumo. Discreta la colazione.
Stayed 1 night in Jul 2023

10/10 Excellent

Danilo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ottimo
Stayed 2 nights in May 2023

8/10 Good

Flavio

La struttura è un po’ datata, ci sono dei lavori in corso, i servizi ottimi, qualità prezzo ottimo
Stayed 4 nights in May 2023

8/10 Good

Generoso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 2 nights in Mar 2023

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi è piaciuta la comodità della camera e la cortesia del personale. C'è stato qualche piccolo problema (ascensore non funzionante e un po di rumore) dovuto ai lavori in corso nella struttura.

8/10 Good

Umberto

Stayed 1 night in Nov 2022

10/10 Excellent

Angelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto perfetto, sicuramente ci ritorneremo.
Stayed 2 nights in Aug 2022

4/10 Poor

Salvatore

Stayed 2 nights in Aug 2022

4/10 Poor

Carmina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Struttura abbandonata,scarsa pulizia
Stayed 2 nights in May 2022

6/10 Okay

Gabriele

Stayed 1 night in May 2022

8/10 Good

Giorgio

Travelled with family
Liked: Staff & service
Per il costo l'hotel è adatto e i servizi sono adeguati, non si può pretendere di più a quei prezzo, la colazione è meglio farla al bar
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Hotel 4 stelle???
Hotel non esaltante, con personale di servizi super, comodità di parcheggio esterno ma hotel poco centrale, ritornerei solo per gentilezza del personale
Stayed 1 night in Nov 2021