Reception

Reviews of ACE Hotel Poitiers

3 out of 5
ACE Hotel Poitiers
Rue de la Maison Coupée, Poitiers, Vienne

Reviews

9.0

Wonderful

Rating 10 - Excellent. 391 out of 741 reviews" "
Rating 8 - Good. 298 out of 741 reviews" "
Rating 6 - Okay. 37 out of 741 reviews" "
Rating 4 - Poor. 12 out of 741 reviews" "
Rating 2 - Terrible. 3 out of 741 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

james

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Easy to find on the sat nav. Nice staff. No problems at all.
Stayed 1 night in Nov 2023

8/10 Good

Gordon

Stayed 1 night in Sep 2023

8/10 Good

gary

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
Always clean and good for the money.
Stayed 1 night in Aug 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, nice stay
Staff very good, man on reception spoke excellent english and was very helpful.
Stayed 1 night in Jun 2023

10/10 Excellent

Patricia

Stayed 1 night in Jul 2023

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff, comfortable hotel
Location is excellent for travellers needing overnight accommodation but otherwise a bit out of the way. Most things were great but no refrigerator or ice. Staff were friendly and keen to help with requests if they could
Stayed 1 night in Jun 2023

10/10 Excellent

ian

Stayed 1 night in Jun 2023

10/10 Excellent

Gordon

Stayed 1 night in Mar 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
Enrique & Eddy are amazing staff, we have stayed here often they are incredibly nice helpful guys! We will be back!!
Stayed 1 night in Jan 2023

10/10 Excellent

Tim

Stayed 1 night in Jan 2023

10/10 Excellent

Gordon

Stayed 1 night in Oct 2022

6/10 Okay

Gordon

Stayed 1 night in Oct 2022

10/10 Excellent

Carolyn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, helpful staff, dog friendly and 2 places to eat close by.
Stayed 1 night in Oct 2022

10/10 Excellent

Gordon

Stayed 1 night in Sep 2022

4/10 Poor

Andrea

Stayed 1 night in Sep 2022

10/10 Excellent

Gemma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely hotel ideal for a stop over, used it many times and will again in the future, comfortable, safe, clean, excellent receptionist, couldn’t fault, highly recommended
Stayed 1 night in Aug 2022

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable & economic stop over
Great value and very comfortable stop over. Very efficient check in with English spoken well. Simple but ample breakfast for only 7.50 Euros each. The only negative is that it is remote from the city but there is a restaurant / bar just outside but check it's opening hours before relying on it!
Stayed 1 night in Aug 2022

10/10 Excellent

Dennis, Loveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome by helpful staff. Very clean and spacious rooms.
Stayed 1 night in Feb 2022

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover
Only over a hedge to a motorway/road but convenient as a stopover
Stayed 1 night in Nov 2021

6/10 Okay

Laetitia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Les chambres qui donnent côté rocade sont bruyante
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien. Chambre spacieuse et agréable Bon accueil.
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good for overnight stop en-route
Good as overnight stop. Like a Travel lodge in the UK, room was pleasant with air-conditioning, towels small and not best quality. Bed comfortable. Did not take breakfast cannot comment on that. A boulanger next door to buy breakfast much cheaper and a small supermarket. Very busy place, a restaurant in front of the hotel but transport required to look for alternatives.
Stayed 1 night in Jul 2020

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely good stay but a drive to the town. Excellent restaurant next door. Would definitely stay again
Stayed 1 night in Jul 2020

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room but hotel a bit out of the way
Basic but nice enough hotel. Bit of out the way but served its purpose.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Like this hotel, stayed there numerous times. But this time we felt some parts are beginning to show wear & tear. Toilets in the last 3 rooms we have had do not flush well. Some air conditioning vents are rather dusty. Other Ace Hotels have BBC1 & 2 channels on TV but not Poitiers! It would be appreciated
Stayed 1 night in Feb 2020

4/10 Poor

Chandrika

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This was a last minute booking for 2 Adults because hotels.com messed up my original booking. The hotel looks fairly new. but not maintained Our beds looked clean but really Sweaty smelly . and the bathroom again looked clean but smelt badly of urine and shower cubicle corners yellow and mouldy .
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist was very nice.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Good price, large room, good bathroom and shower. Receptionist very efficient, friendly and helpful (Alice).
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good stopover point for our journey to spain. Secure parking and friendly staff
Stayed 1 night in Aug 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for stopover excellent good value breakfast.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and friendly. Check in was easy, the room was spotless and very comfortable. Only one negative was that the air conditioner wasn’t very efficient but that could be due to the unprecedented heat. I would certainly stay there again. The restaurant next door was good too.
Stayed 1 night in Jul 2019

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stopover
A convenient dog friendly stopover
Stayed 1 night in Jun 2019

8/10 Good

Ian, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location and good price for a stopover. Nice breakfast
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very positive experience
Very easy to find. The hotel was very clean and bedroom was very comfortable. Very good Wi-Fi. Breakfast was good and excellent value. Receptionist was very helpful and welcoming.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the right place, on edge of town, with plenty of free parking. Very friendly helpful welcome. Rooms very modern, clean & great shower. Very useful brasserie on doorstep
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hôtel excellent Accueil très bien Tout était très bien
Stayed 2 nights in Apr 2019

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, friendly & clean
Good stop over, one night only stayed Convenient, clean & comfy No frills but good value
Stayed 1 night in Oct 2018

8/10 Good

Jeremy, Bristol

Liked: Cleanliness, property conditions & facilities, room comfort
Little difficult to find thanks to sat nav taking us to nearby Hospital but overall comfortable although bathroom needed refreshing
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

It was nice. The hotel is clean Nd the staff are very friendly.
Stayed 6 nights in Aug 2018

6/10 Okay

gav, uk

Liked: Staff & service
Ok.....ish
Convenient again. Cleanish rooms whilst traveling.
Stayed 1 night in Sep 2018

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Francois

Good value place outside of Poitiers' center
Very convenient, clean, comfortable, good value
Stayed 1 night in Aug 2018

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel
The hotel was very accommodating and understanding of the emergency situation I was in at the local hospital. The hotel was very clean, comfortable and helpful. I would recommend this hotel to anyone. The breakfast was great and replenished frequently
Stayed 1 night in Aug 2018

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little find
We booked this last minute as sadly our father died suddenly in France, and was laying at rest in the hospital just down the road in Poitiers. The staff could not have been more considerate or helpful in the circumstances - allowing us a late checkout as we were not sure if we would get back from doing the necessary at the morgue/funeral parlour/town hall before 12pm the following day. The receptionist then helped us look for the next hotel we needed on our journey down to where our father had been staying near Confolens. Very considerate. The restaurant next door was also very nice.
Stayed 1 night in Jul 2018

10/10 Excellent

Mairi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable overnight stay near Poitiers
Very convenient location for onward travel. Not a lot around it but very convenient for a quiet overnight stay. Very impressed with the size of the room, good natural light, comfortable bed, good supply of hot water, excellent shower, modern & clean. Good choice of breakfast buffet menu. Staff were very friendly and helpful. Excellent value for money.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with nice breakfast
Great location when travelling through france. Nice restaurant next door
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice - sans coffee pot
Only real complaint was no coffee maker in room. Staff very friendly and helpful. Easy to find and get to is 6 Km or so from city center.
Stayed 1 night in Mar 2018

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value modern stop over Friendly staff
Stayed 1 night in Mar 2018