Dear Sharon,Thank you so much for your most wonderful feedback and we all hope to have the pleasure to welcome you back to Anantara Palais Hansen Vienna Hotel very soon!With kindest regards,

Dear Howard,Thank you so much for your kind words. It is feedback like yours that motivates us every day to become a little bit better in everything we do.With kindest regards,

Dear Talgat,Our Sauna and SPA area is open for children below 16 years old from 11am - 4pm. Thereafter the space is reserved for adults to relax. I am sorry, that this was not brought to your attention early enough, however with all our facilities for families, especially in terms of flexible rooms arrangements, we welcome many happy families from all over the world. We will improve our communication in order to avoid such disappointments in the future and hope to have the pleasure to welcome you and your family back to Palais Hansen in beautiful Vienna!With kindest regards,

Dear Mr. Ignacio, Thank you for your candid feedback. None of our reports show a negative comment from you during your stay or even during checkout. May I please kindly ask you to contact me directly in order to understand what went wrong. Thank you for taking the time and with kindest regards,

Dear Andrew, Thank you for reviewing your stay with us at Palais Hansen Kempinski Vienna. I am happy to read you enjoyed your time with us but of course I am disapointed to know that you did not experience the breakfast and room service menu like before. I will discuss this with the team internally and see what we can do to once again offer a different selection of goods.

Dear Andrei,Thank you so much for your wonderful rating and we all hope to be able to welcome you back to Anantara Palais Hansen Vienna Hotel very soon!With kindest regards,

Dear Saud,Thank you kindly for your amazing feedback and we all hope to have the pleasure to welcome you back to Palais Hansen on your next visit to Vienna!With warm regards,

Dear Mary, Thank you for your rating and we will work very hard, in order to deserve the full 5/5 during your next visit to Palais Hansen in beautiful Vienna!With kindest regards and best wishes for the New Year,

Dear Peter,Thank you so much for your wonderful rating and we all hope to have the pleasure to welcome you back to Palais Hansen in the new year!With kindest regards,

Dear Niurca,Thank you so much for your most amazing feedback and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!With festive regards from the capital of music,

Dear Aviva,Thank you for your feedback and I hope that you enjoyed our services and historic palace. We will work very hard in order to deserve the full 5/5 during your next visit to beautiful Vienna!With kindest regards,

Dear Ian,Thank you so much for your most wonderful feedback which motivates us even more to deliver personalized and faultless service every day to all our guests.We all hope to have the pleasure to welcome you back to Palais Hansen on your next visit to the capital of music!With kindest regards,

Dear Shiwen,Thank you so much for your wonderful feedback and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski on your next visit to beautiful Vienna!With warm regards,

Dear Timothy,Thank you for your review of your stay at Palais Hansen Kempinski Vienna. I thank you for the constructive feedback on your stay - please rest assured that I have shared it with the respective department heads for evaluation. I would like to personally apologize that your room was not spotless and it took longer to clean it during your stay. Furthermore regarding the breakfast it is very unfortunate that you did not enjoy it on the first day. However I am happy to read we were able to improve on the following days.It would be our pleasure to welcome you again with us in beautiful Vienna and have the chance to show you a better side of our service.With best regardsFlorian Wille and team

Thank you very much for your positiv feedback, I will be more than happy to share it with our staff members.Best regards

Dear Rowena,Thank you for your positive feedback. We are happy to hear you enjoyed your stay with us in Vienna and would be more than happy to have you again as our valued guest at Palais Hansen.

Dear Peter,Thank you for your wonderful feedback and we all hope to have the pleasure to welcome you back on your next visit to the capital of music!With warm regards,

Dear Nayef,Thank you for your feedback and I would like to sincerely apologize that we obviously failed to meet your expectations in regards to our services. I would like to assure you that this does not reflect our efforts and aspirations to deliver a personal and flawless service to all our guests at all times.We will work very hard in order to deserve the full 5/5 in all areas during your next visit to Palais Hansen Kempinski.With kindest regards,

Dear Silvia,Thank you so much for you kind feedback and we will work very hard in order to deserve the full 10/10 during your next visit to Palais Hansen Kempinski.With kindest regards,

Dear Prasanna,Thank you so much for your wonderful feedback and we are glad that you enjoyed your stay with us and your visit to Vienna, the capital of music. We all hope to have the pleasure to welcome you back to Palais Hansen Kempinski on your next visit!

Dear Dave,Thank you so much for your most amazing feedback and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski on your next trip to the captial of music!With kindest regards,

Dear Diana,Thank you so much for your wonderful review and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!With kindest regards and best wishes,

Dear farhad,Thank you so much for your wonderful feedback and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!With kindest regards,

Dear Susan,Thank you so much for your most amazing feedback!We all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!

Dear Ismail,Thank you for your kind review and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!

Dear Luc,Thank you very much for reviewing your stay with us at the Palais Hansen Kempinski Vienna. While I am happy to read our Front Desk team made a good lasting impression I am truly sorry that you did not experience the same level of service from our F&B department. Rest assured that this is of course not our aspired standard and we will evaluate your feedback within the team to improve.I personally hope we do have the chance to show you our improvements during another stay in the future.For now I am remaining with best regardsFlorian WilleGeneral Manager

Dear Lukasz,Thank you for your review of Palais Hansen Kempinski Vienna. I am truly sorry your stay with us was not up to your expectations. Please feel free to let me know what exactly you were missing during your time with us so that together with the team I can evaluate your feedback and improve our service quality.With kind regardsFlorian WilleGeneral Manager

Dear Morteza, thank you so much for your most amazing feedback and we all hope to have the pleasure of welcoming you back to Palais Hansen Kempinski very soon!With kindest regards,

Dear Grzegorz,Thank you so much for your most amazing feedback and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!With kindest regards,

Thank you Alexey - we will work very hard to deserve the full 10/10 during your next visit to Palais Hansen Kempinski!

Dear Henry G,Thank you so much for your amazing rating and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!

Dear Costas,Thank you so much for your amazing review - we are working very hard to ensure a smooth and personalized service in all areas every day and wonderful feedback like yours shows that we are going in the right direction.We are all looking forward to welcoming you back to Palais Hansen Kempinski very soon,

Dear Claire, thank you so much for your wonderful feedback - we are delighted that you enjoyed your stay with us so much and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski!

Thank you for your great review and we hope to welcome you back very soon!

Thank you for your amazing review and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!

Dear Mr. Hirv, We are very sorry to hear that you were not satisfied with your stay at our hotel. We take your feedback very seriously and have discussed it in detail with the respective staff members to ensure that any issues are resolved. However, we would like to clearly distance ourselves from the accusation that our staff did not assist you in getting to the airport. As the internationally renowned charity run "Wings for Life" took place in Vienna on the day in question, there were roadblocks and delays throughout the city. Because of this, no taxis could get to the hotel. In view of the difficult traffic situation and the urgency, our staff recommended using public transport, as this is a reliable, safe and very convenient alternative in Vienna. We are very sorry that this was misunderstood and interpreted as a lack of helpfulness, but this is neither the intention of our staff nor does it reflect our attitude. We would be pleased if you would come back to our offer and contact me directly to clarify any further misunderstandings. With kind regards, Florian Wille General Manager

Thank you Erin for your kind review and we are delighted that you enjoyed your stay with us! We all hope to welcome you back to Palais Hansen Kempinski very soon!

Thank you for your kind review!

Thank you so much for your kind review and we hope to be able to welcome you back to Palais Hansen Kempinski very soon!

Thank you Kristen for your most kind review - we are very happy that you enjoyed your stay at Palais Hansen Kempinski! The health and safety of our guests and colleagues have always been our priority and it is wonderful to read, that our efforts such as free-of-charge daily PCR tests for all our guests are recognized and appreciated. We are all looking forward to welcoming you back soon!

Dear Paul, thank you very much for your feedback. The feedback of our guests is of utmost importance to us in order to improve our level of service. First of all I would like to sincerely apologize for Housekeeping who did not meet your expectations, rest assured I will personally follow up with our Housekeeping Manager in order to avoid such things to happen again. I am also sorry to hear that you did not like the location of the hotel as it is located right on the Ringstrasse which is in the city center and it is only 10 min walking distance from St. Stephan. Unfortunately we can not undo what has happened in the past, but maybe you could give us a second chance if your travel plans bring you back to Vienna in order to prove to you that we can do so much better. Best regards Martina Barreto-Schabler / Director of Rooms

Dear Guest, Thank you for your feedback as well as for sharing your experience with us. We are sorry to see that you were not fully satisfied with your stay and would truly like to apologize for the inconveniences! We would like to assure you that the health and safety of our guests is our highest priority. Therefore we fulfill all regulations issued by the Austrian government as well as additional internal safety measures. All our employees are either fully vaccinated, recovered or PCR-tested. Furthermore since 22nd of November all employees have been wearing masks in our hotel. In case there are any further questions left or if you wish to learn more about our safety standards and measures as well as our "Kempinski White Gloves Service" please do not hesitate to contact us directly. Warm regards from Palais Hansen Kempinski, Reservation Department

Thank you very much for your review! We look forward to welcoming you again at Palais Hansen Kempinski.

Thank you for your nice review! We are very happy that you enjoyed your stay with us and we look forward to welcoming you again at Palais Hansen Kempinski Vienna! Warm regards,

Thank you for your nice review! We are very happy that you enjoyed your stay with us and we look forward to welcoming you again at Palais Hansen Kempinski Vienna! Warm regards,

Thank you very much for your review! We look forward to welcoming you again at Palais Hansen Kempinski.