Dear Peter,Thank you for sharing your review.We're thrilled to hear that our staff made a positive impression and that you enjoyed the breakfast offerings. Our team strives to provide a welcoming atmosphere and a great start to the day with a variety of breakfast choices.We regret, however, that the room temperature did not meet your comfort level. While our air conditioning can be individually regulated, we understand that achieving the perfect room temperature can sometimes be a challenge. Our team are on hand 24/7 to assist with any issues you may experience.We also note your feedback regarding the beds. We understand that bed preference can vary and have noted your comments for consideration.We hope to welcome you back again for an improved experience. Sending warm wishes for the festive season,Markus Koller, Cluster General Manager

Dear Kelsey,Thank you for taking the time to share your feedback.We are sorry your stay was not as enjoyable as you would have liked. Our team are always on hand to deal with any concerns or issues you may have. Furthermore, we would love to know how we could have better met your expectations.We hope we can provide you with an improved stay in the future.Kind regards,Markus Koller, Cluster General Manager

Dear Guest,Thank you for reviewing your stay with us.We're glad to hear that our service met your expectations and that the additional heater provided was helpful. We sincerely apologize for any inconvenience you experienced during your stay. Our maintenance will be looking into this matter to ensure it is an isolated incident.We look forward to welcoming you back.Our best wishes for the festive season!Markus Koller, Cluster General Manager

Dear Byeongjin,Thank you for this review about your recent stay.We are sorry that your experience did not meet your expectations. We understand that the construction noise was a source of frustration during your stay. While we strive to provide a peaceful environment, external factors such as city works can occasionally disrupt the tranquillity. For future visits, we recommend requesting a room on a higher floor or towards the backside, as these areas are known to be quieter and may provide a more restful experience.We hope that you will allow us the opportunity to welcome you back in future. Best regards,

Dear Espen,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon for another enjoyable experience.Best wishes,Markus Koller, Cluster General Manager

Dear Susannah,Thank you for sharing the review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be our pleasure to have you return on another occasion.Very best wishes,Markus Koller, Cluster General Manager

Dear Santa,Thanks very much for leaving this review.We are glad to hear that our services met your expectations. Our team strives to provide a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back on your next visit to Vienna. Best regards,Markus Koller, Cluster General Manager

Dear Marina,Thank you for your review.We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know during your stay of any concerns, our team is always on hand to assist and ensure your comfort.We hope to have the opportunity to welcome you back for an even better stay in the future. Kind regards,Markus Koller, Cluster General Manager

Dear Nathan,Thank you for sharing your feedback with us.We are sorry that you were not satisfied with the hotel conditions and the room odor. Our hotel was last renovated in 2019-2020, and we strive to maintain a high standard of cleanliness and comfort in all our rooms.Nevertheless, we will address your concerns with our housekeeping team to ensure that such issues are not repeated in the future.We hope to see you again. Kind regards,Markus Koller, Cluster General Manager

Dear Denzil,Thank you for sharing your review.We are sorry we fell short in meeting your expectations.However, we would love to know what would have made your stay even better.We really look forward to the pleasure of welcoming you back on a future stay. Many thanks,Markus Koller, Cluster General Manager

Dear George,Thank you for your positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you again soon.Best wishes,Markus Koller, Cluster General Manager

Dear Matias,We really appreciate this positive review about your stay.We are pleased that we were able to meet your expectations.We look forward to seeing you on your next visit.Kind regards,Markus Koller, Cluster General Manager

Dear Guest,Thank you for taking the time to share your feedback.We are very sorry not to have been able to meet your expectations.We would welcome your suggestions on how we could have improved your experience.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,

Dear Liana,Thank you for taking the time to leave your review.We are pleased that we were able to meet your expectations.We hope to see you again on a future visit.Kind regards,Markus Koller, Cluster General Manager

Dear Guest,We really appreciate your positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Markus Koller, Cluster General Manager

Hi Abela,Thank you for this positive rating.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion. Best wishes,Markus Koller, Cluster General Manager

Dear Angie,Please accept our thanks for your kind review regarding your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you again soon.Best wishes,Markus Koller, Cluster General Manager

Dear Geoffrey,Thank you for taking the time to review your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We are grateful for your kind words and will be sure to pass your compliments on to the team.We look forward to the pleasure of welcoming you back.Our kindest regards,Markus Koller, Cluster General Manager

Dear Svetlana,Thank you for this kind review about your recent visit.We are pleased that we were able to meet your expectations.We hope to see you again soon. Best wishes,Markus Koller, Cluster General Manager

Dear Anand,Thank you very much for your feedback.We're pleased that you had a comfortable stay and appreciated our high standards.It is also a pleasure to know that our strategic location helped make your stay enjoyable.We hope that we can welcome you back in the future. Kindest regards,Markus Koller, Cluster General Manager

Dear Modesto,Thank you for this positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It is also rewarding to know that you found our location ideal for your needs.Our entire team sincerely appreciates your kind words. We work hard to deliver an exceptional guest experience and such positive feedback acts as motivation for our team members to continue providing excellent service.We look forward to seeing you again on your next visit.Best wishes,Markus Koller, Cluster General Manager

Dear Ben,thank you for taking the time to share your feedback with us.We apologize for the inconvenience you experienced during breakfast. Our restaurant can indeed get busy during peak hours, and we understand the importance of a smooth dining experience. We would like to suggest trying our City Breakfast at the Bar for a quicker option, available for a fee of 8,00 EUR.We hope to have the opportunity to welcome you back and provide a better experience in the future. Best regards,Markus Koller, Cluster General Manager

Dear Thomas,Thank you so much for your positive feedback following your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Markus Koller, Cluster General Manager

Dear Knut Ove,Thank you for your review.We are pleased to know that you had a pleasant stay overall.We hope to have the pleasure of seeing you again in the future. Kind regards,Markus Koller, Cluster General Manager

Dear Amitpal,Thank you for taking the time to give your opinion about your stay.It's a pleasure to know our team made you feel welcome at our hotel and that you appreciated our prime location with transport options nearby. We always try to keep our prices competitive, however, they may vary throughout the year depending on special events nearby, occupancy and demand.We look to the pleasure of welcoming you back on a future occasion.Best regards,Markus Koller, Cluster General Manager

Dear Zahra,We would like to thank you for this review about your recent experience in our hotel.We regret any delay you experienced during your check-in experience; we always strive to have all rooms for our arriving guests ready, regrettably, due to high occupancy, this is not always possible. Additionally, we are concerned to read about your restaurant experience, please be assured that we will address your feedback with our team. We hope to welcome you back in the future. Best wishes, Markus Koller, Cluster General Manager

Dear Aleš,Thank you for reviewing your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Markus Koller, Cluster General Manager

Dear Guest Thank you for rating your recent stay.We are pleased that we were able to meet your expectations.We hope to have the pleasure of seeing you again in the future. Kind regards,Markus Koller, Cluster General Manager

Dear Rotem,Thank you for taking the time to rate your stay with us.We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back. Best regards,Markus Koller, Cluster General Manager

Dear Christopher,Thank you for sharing this review of your time at our hotel.We are pleased that we were able to meet your expectations.We would be delighted to welcome you back on another occasion.Kind regards,Markus Koller, Cluster General Manager

Dear Laura,We really appreciate your feedback.Thank you for choosing to stay at our hotel.However, we are really sorry to hear that you were disturbed during your stay and wish that we'd known while you were here; we'll always do everything that we can to make sure that you're as comfortable as possible.Furthermore, we do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.We would be delighted to welcome you back for another stay in the future. Best wishes,Mesut Kesici, Cluster General Manager

Dear Sarah,Thanks for taking the time to send us a great rating.We're happy to hear we hit the mark for you.Thank you again.Best regards,Mesut Kesici, Cluster General Manager

Dear Ramzi,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Markus Koller, Cluster General Manager

Dear Guest,Thank you for taking the time to share your review.We are delighted to know that you had a pleasant stay with us, however, we apologize for any trouble with our WiFi and regret that we had not known at the time. We're always on hand to deal with any issues you may have.We apologize for any inconvenience during the check-in process but appreciate that you have brought this to our attention. We regret that you felt the service provided by our reception team was not up to the usual high standard we set ourselves; this gives us the opportunity to review our procedures with the team.We hope we have the opportunity of seeing you again in the future.Kind regards,Mesut Kesici, Cluster General Manager

Dear Hitesh,Thank you for your review.We're so happy to hear that your stay met your expectations and enjoyed our children's play area. However, We have taken note of your suggestion and will take it into consideration, our breakfast team are on hand to assist if required.We hope we will have the opportunity to see you again in the future. Best regards,Mesut Kesici, Cluster General Manager

Dear Boaz,Thank you for taking the time to rate your stay with us.We regret that all your expectations were not met.We would welcome your suggestions on how we could have improved your experience.We hope to welcome you back for a return visit, Best regards,Mesut Kesici, Cluster General Manager

Dear Eran, Thank you for taking the time to rate your stay. We are very sorry not to have been able to meet your expectations. We would welcome your suggestions on how we could have improved your experience. Best regards, Mesut Kesici, Cluster General Manager

Dear Gabor,This is a great rating. Thank you!We are happy we were able to cater to all your needs.Again, thank you very much.We look forward to welcoming you again. Best regards,Mesut Kesici, Cluster General Manager

Dear Kalin, Thank you for this kind review. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. Our team will be delighted to hear that they made such a difference and we will be sure to pass on your lovely comments. We look forward to seeing you again in the future. Best wishes, Mesut Kesici, Cluster General Manager

Dear Anastasios, Thank you for this high rating. We are delighted to know that you had a pleasant experience during your time with us and that you appreciated our breakfast. Your positive feedback encourages us to continue to maintain the high standards of service which we set ourselves. We look forward to seeing you again soon, Kind regards, Mesut Kesici, Cluster General Manager

Dear Julia, This is a great rating. Thank you! We are happy we were able to cater to all your needs. Again, thank you very much. We hope to have the pleasure of seeing you again in the future. Kind regards, Mesut Kesici, Cluster General Manager

Dear Yuri, We are grateful for this kind rating of your recent stay. We are glad we met your expectations. A private message with further details would be gratefully received. We look forward to welcoming you again. Best regards, Mesut Kesici, Cluster General Manager

Dear Sergio, Thank you sharing your experience with us. We are pleased that you had a comfortable stay with us and appreciated our high standards. We understand how important an excellent night’s rest is for our guests and are glad that we were able to meet your expectations. If preferred, we do offer a City Breakfast at the Bar for only 8,00 EUR that needs to be booked online. We look forward to welcoming you back on a future trip. Kind regards, Mesut Kesici, Cluster General Manager

Dear Jeffery, Thank you for this kind review. We are so glad to hear that you had a pleasant stay with us. Your mention of our prime location as well as our team's excellent service is truly appreciated. This encourages us to continue upholding the high standards we set ourselves. We look forward to seeing you on your next visit to our hotel. Best wishes, Mesut Kesici, Cluster General Manager

Dear Ahmed, Thank you for this kind review. It is always a pleasure to receive positive feedback from our guests and we are glad that our location was ideal for you. We look forward to welcoming you back in the future. Kind regards, Mesut Kesici, Cluster General Manager

Dear Alex, Thanks for giving us a perfect rating. We are very pleased you had a perfect stay. Thank you again. We look forward to welcoming you again. Best regards, Mesut Kesici, Cluster General Manager

Dear Roberto, Thank you for your positive review. We are pleased that our strategic location was ideal for your visit. We hope to welcome you back in the future. Kind regards, Mesut Kesici, Cluster General Manager

Dear Emma, Thanks for your high rating of our hotel. We are glad we were able to meet all your requirements We look forward to the pleasure of seeing you again in the future. Kind regards, Mesut Kesici, Cluster General Manager

Dear Guest, We are glad to receive such a positive review! We are so glad to hear that you had a pleasant stay with us. Your mention of our prime location as well as our team's excellent service is truly appreciated. This encourages us to continue upholding the high standards we set ourselves. It would be a pleasure to welcome you back on another occasion. Best wishes, Mesut Kesici, Cluster General Manager

Dear James, Thank you for this positive rating. We are glad we were able to meet all your requirements Again, thank you very much. We look forward to welcoming you again. Best regards, Mesut Kesici, Cluster General Manager