City view

Reviews of ARCOTEL Donauzentrum

4 out of 5
ARCOTEL Donauzentrum
Wagramer Strasse 83-85, Vienna, Vienna

Reviews

8.8

Excellent

Rating 10 - Excellent. 184 out of 357 reviews" "
Rating 8 - Good. 144 out of 357 reviews" "
Rating 6 - Okay. 19 out of 357 reviews" "
Rating 4 - Poor. 5 out of 357 reviews" "
Rating 2 - Terrible. 5 out of 357 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susana, Welland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing.
Stayed 1 night in Dec 2023
Response from ARCOTEL Donauzentrum on Jan 19, 2024
Dear guest, thank you for your review!We are pleased that you were fully statisfied with your stay in our house. SincerelyYour ARCOTEL Donauzentrum team

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Joby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet Clea rooms
Stayed 2 nights in Nov 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Maryam

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very poor breakfast and old furniture.
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hôtel Bien situé et tranquille. À retourner
Stayed 1 night in May 2023

8/10 Good

RAZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Shota

Liked: Cleanliness, staff & service
Looks clean. But there is no door in the shower room, so the floor of the room can be wet.
Stayed 1 night in Aug 2022
Response from ARCOTEL Donauzentrum Team on Sep 19, 2022
Dear Shota,Thank you for taking your time to review us!We are happy to hear that you have enjoyed your stay.Thank you for your feedback, it helps us improve our service.We hope to welcome you soon again.Kind regards,Your ARCOTEL Donauzentrum Team

10/10 Excellent

ABDALLAH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great stay , location is good infront of a big mall , 10 minutes drive to center , hotel and rooms excellent and very clean and modern but no Refrigarator in the room no welcome complementary like Nescafe or tea in room , breakfast could be much better but overall hotel can be recommended.
Stayed 1 night in Jul 2022
Response from ARCOTEL Donauzentrum on Aug 16, 2022
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, ARCOTEL Donauzentrum Team

10/10 Excellent

Aiza

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it, I just missed having a little gym to exercise during my stay
Stayed 4 nights in Jul 2022
Response from ARCOTEL Donauzentrum Team on Jul 19, 2022
Dear Aiza, thank you for your great review. We are happy to hear that you enjoyed your stay to the fullest. Take care and see you soon! Best regards, Your ARCOTEL Donauzentrum

10/10 Excellent

Aysel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super
Stayed 1 night in Jul 2022
Response from ARCOTEL Donauzentrum on Aug 16, 2022
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, ARCOTEL Donauzentrum Team

10/10 Excellent

Zhangeldy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay in the hotel.
Stayed 5 nights in Jun 2022
Response from ARCOTEL Donauzentrum on Aug 16, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, ARCOTEL Donauzentrum Team

10/10 Excellent

Mato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for a visit to vienna
good location to reach by car parking facility on site rich breakfast spacy, clean and quiet room underground nearby shopping center nearby friendly staff
Stayed 5 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near shopping area, nice hotel wuth nice rooms, easy parking. From hotel you go directly to the Mall.
Stayed 1 night in Jan 2020
Response from Your ARCOTEL Donauzentrum Team on Jan 18, 2020
Dear Guest, thank you very much for the time invested in your feedback and for your recommendation. We are more than glad to learn, that you fully enjoyed your time with us, especially in regards to the central location of our hotel. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Very fresh and vivid Breakfast could be improved... better selection, better service.
Stayed 4 nights in Dec 2019
Response from Your ARCOTEL Donauzentrum Team on Jan 8, 2020
Dear guest, thank you very much for the time invested in your feedback and for your recommendation. We are very glad to read that the location of the hotel has met your expectation. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the facility extremely clean. The location is right next to subway station. Only 15 minutes from the center. there are a few places to eat. We liked breakfast menu and quality of food.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For those who do not look for fancy lobby etc. this hotel provides all the needs in a reasonable price. Located next to a big shopping mall and very close to the metro.
Stayed 4 nights in Nov 2019
Response from Your ARCOTEL Donauzentrum Team on Nov 24, 2019
Dear Guest, Thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are more than glad to learn, that you fully enjoyed your time with us, especially in regards to the central location of our hotel. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

10/10 Excellent

Fadi, Lebanon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this room because it was very convinience ,quiet and cleaning but I have only one thing would to montioned about it that is : it don’t have a refrigerator. Another thing was unique that the hotel is direct behind of the biggest mall in Vienna that is amazing place .
Stayed 5 nights in Oct 2019
Response from ARCOTEL Donauzentrum on Nov 4, 2019
Dear Mr. Fadi, thank you very much for sharing your feedback with us. We are very happy to learn, that you enjoyed your stay with us especially in regards to the good location of the hotel and the comfort of our spacious rooms. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

10/10 Excellent

sokol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from ARCOTEL Donauzentrum on Nov 21, 2019
Lieber Herr Sokol, vielen Dank für die ausgezeichnete Bewertung die Sie dem ARCOTEL Donauzentrum gegeben haben. Es freut uns sehr das Sie sich rundum wohl bei uns gefühlt haben. Wir würden uns sehr freuen Sie schon bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr ARCOTEL Donauzentrum Team

10/10 Excellent

Evelyn, Surrey,England

Liked: Cleanliness, staff & service, property conditions & facilities
Loved: the breakfast! Great choice and varied and delicious!!! And free!!! 😁 Amazing decor with the river Danube! Brilliant position for shopping👜 in the Donauzentrum and good connections to everywhere. Nice rooms-I want to do my new bathroom like yours!!! I travelled alone and pushed together the two single beds for a double for me (60 plus!) (How about ‘Senior Rooms’ in the future!!!😃) I was in danger of falling off 😀! That problem sorted! Your staff is so helpful and lovely(I am in Retail-I know how hard that job can be and your cleaning team are amazing!!! Made good use of the bee offer! Thank you for a nice stay at your hotel! 💐
Stayed 7 nights in Jul 2019
Response from ARCOTEL Donauzentrum Team on Oct 16, 2019
Dear Evelyn, thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are more than glad to learn, that you fully enjoyed your time with us, especially in regards to the central location of our hotel, our rooms and our staff. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

8/10 Good

NafiehAssaf, Qabatya, Palestine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, very friendly and helpful staff, close to facilities and shops
Stayed 2 nights in Oct 2019
Response from ARCOTEL Donauzentrum Team on Oct 16, 2019
Dear Nafieh, thank you very much for sharing your feedback with us. We are very happy to learn, that you enjoyed your stay with us especially in regards to the good location of the hotel and the comfort of our spacious rooms. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from ARCOTEL Donauzentrum on Oct 30, 2019
Lieber Gast, vielen Dank für die ausgezeichnete Bewertung die Sie dem ARCOTEL Donauzentrum gegeben haben. Wir würden uns sehr freuen Sie schon bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr ARCOTEL Donauzentrum Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Vienna
Great hotel and good location that suited my requirements
Stayed 4 nights in Sep 2019
Response from ARCOTEL Donauzentrum on Sep 28, 2019
Dear Guest, thank you very much for the time invested in your feedback and for your recommendation. We are very glad to read that the location of the hotel has met your expectation. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from ARCOTEL Donauzentrum on Sep 28, 2019
Dear Guest, thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. Kind regards, Your ARCOTEL Donauzentrum Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we visited Vienna after 7 years, last time we have also chosen Arcotel, but other one near UN buildings. We liked our stay in this Arcotel. From railway station it is about 20 minutes by U1 underground, you just go through shopping mall and reach the hotel. Hotels has unusual reception, you can make your check in yourself just with your name and number of reservation. in the lobby there are free water, tea and apples available. Very modern and nicely designed rooms have comfortable beds. Very silent air condition. Rooms to the atrium are more silent. Breakfast and also toilets are situated in the 2nd floor. In spacy modern designed restaurant is served excellent breakfast. You find there everything including fresh juice, you can make your own pancakes. Also coffee is very good. The only minus - we were missing minibar or refridgerator in the room and free coffee would be excellent. We highly recommend this hotel - rate quality - price is very good.
Stayed 3 nights in Aug 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and Comfortable Hotel
The room was comfortable and clean and the breakfast had plenty of choices. The only negative part was the parking, which I was expecting to be free.
Stayed 1 night in Jun 2019
Response from Your ARCOTEL Donauzentrum Team on Aug 6, 2019
Thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are sad to hear we were not able to meet your expectations for the parking. The price policy for the garage is unfortunately based on the austrian market and the city of vienna.

8/10 Good

Verified traveller

Stayed 9 nights in May 2019
Response from ARCOTEL Donauzentrum on Aug 7, 2019
Lieber Gast, vielen Dank für die Zeit welche Sie in Ihre Bewertung investiert haben. Wir freuen uns sehr das Ihnen der Aufenthalt im ARCOTEL Donauzentrum gefallen hat. Wir würden uns sehr freuen Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr ARCOTEL Donauzentrum Team

8/10 Good

AMITABH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from ARCOTEL Donauzentrum on Aug 5, 2019
Lieber Gast, herzlichen Dank für Ihren Aufenthalt im ARCOTEL Donauzentrum und dass Sie sich Zeit genommen haben uns ein Feedback zu geben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr ARCOTEL Donauzentrum Team

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from ARCOTEL Donauzentrum on Aug 3, 2019
Dear Guest, thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast not great, everything else really good.
Stayed 1 night in May 2019
Response from ARCOTEL Donauzentrum Team on May 16, 2019
Dear Guest, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Your ARCOTEL Donauzentrum Team

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2019
Response from ARCOTEL Donauzentrum Team on May 1, 2019
Liebe Alexander , Vielen Dank für die tolle Bewertung! Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, Sie bald erneut als unseren Gast empfangen zu dürfen. Mit freundlichen Grüßen, Ihr ARCOTEL Donauzentrum Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019
Response from ARCOTEL Donauzentrum Team on May 3, 2019
Lieber Gast, Vielen Dank für Ihre großartige Bewertung! Wir freuen uns schon auf Ihren nächsten Aufenthalt bei uns! Mit freundlichen Grüßen, Ihr ARCOTEL Donauzentrum Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fresh and neat hotel with friendly service, healthy breakfast options and nicely appointed room with pumps for soaps/ shampoo rather than wasteful throw-aways. We didn't make use of the bar but it would probably have been a nice social time.
Stayed 4 nights in Apr 2019
Response from ARCOTEL Donauzentrum Team on May 1, 2019
Dear Guest, thank you for telling us about your recent stay. We are thrilled to read that you had an amazing time here in Vienna. Take care and see you soon! Kind regards, Your ARCOTEL Donauzentrum Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from ARCOTEL Donauzentrum Team on May 1, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your ARCOTEL Donauzentrum Team

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
No coffee maker, fridge or ice machine. Noise at night I complained to front desk the reply was nobody available to investigate
Stayed 6 nights in Apr 2019
Response from ARCOTEL Donauzentrum Team on May 1, 2019
Dear Guest, thank you for taking the time to tell us about your recent stay. In August 2017 the ARCOTEL Hotels Group launched the ARCOTEL Donauzentrum - a new hotel concept that is 'disrupting' traditional hotel codes and 'reinventing' the hotel experience in design, food & beverage, service and lifestyle. The traditional minibar and coffee machine was replaced by our unconventional 24/7 shop, an Nespresso machine and the free tea & water station. Our staff is the flagship of the hotel. Therefore, we deeply regret that this has not been the experience you made. As you can see in many previous reviews, this does not reflect our standard as passionate host. Further actions have been taken already to avoid such in future. We hope to welcome you back in the nearest future. Kind regards, Your ARCOTEL Donauzentrum Team

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing! Everything was wonderful
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, would highly recommend. Good location near shops and complex with loads of restaurants and bars to visit in the evening. Only takes about 10 mins to get into the city centre and the hotel is around two minutes walk from the tram and underground station. There is an airport coach that drops you right outside of the hotels doors which cost €13 euros for a return. Definitely worth it.
Stayed 3 nights in Dec 2018
Response from ARCOTEL Donauzentrum Team on Jan 22, 2019
Dear Sir or Madam. Thank you very much for sharing your feedback with us.We are very proud about your positive words in regards to t the good location of the hotel. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

dF, Brno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was rather amazed that the hotel restaurant doesn't have it's own kitchen and only Japanese take-out was available. Otherwise the hotel is of very high standard, large and comfy room with highly functional lay out. A nice touch is a ceiling infra lamp in front of the shower. I was also pleased with lot of storage room.
Stayed 2 nights in Dec 2018
Response from ARCOTEL Donauzentrum Team on Jan 9, 2019
Dear guest, Thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are very glad to learn, that you enjoyed your stay with us and hope to welcome you back as our guest soon. Kind regards Your ARCOTEL Donauzentrum Team

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Nice newly refurbished hotel. Clean and confy rooms. Great locatoon. Weird way to checkin- reception feels disorganized...
Stayed 1 night in Nov 2018
Response from ARCOTEL Donauzentrum Team on Dec 9, 2018
Dear guest, thank you very much for sharing your feedback with us. We are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. We wanted to be different as our other two hotels in Vienna, so we decided to have self-check-in automats, to give our guest the possibility to be independent from reception. We are looking forward to welcome you with us again! Kind regards

10/10 Excellent

Verified traveller

Disliked: Cleanliness
Stayed 6 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
I stayed Arcotel donauzentrum room number 250 in June. I already spend few times here before, so I had good memories of this hotel. But this summer, there is a lot of bed bugs so I stuck to the bed bugs. My legs and arms.. all over. I never expected this situation and It was terrible.
Stayed 1 night in Jun 2018

10/10 Excellent

Killian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and professional
Modern and clean business hotel next to the shopping centre Donauzentrum. Perfect location to get to conference centres nearby (Vienna International Centre, Austria Centre). Good connection via public transport to city centre. The area itself is relatively quiet but there are shops and a supermarket directly beside the hotel.
Stayed 3 nights in Nov 2018
Response from ARCOTEL Donauzentrum Team on Dec 9, 2018
Dear Killian. Thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are more than glad to learn, that you fully enjoyed your time with us, especially in regards to the central location of our hotel.We hope to welcome you back very soon! Best regards,Your ARCOTEL Donauzentrum Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice new hotel with great bathroom/shower. Room was clean with decent lighting. Unfortunately the bed was far too firm, the room was very small, and worst of all, the room had no fridge.
Stayed 6 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights
Good Hotel but breakfast was nothing special.
Stayed 2 nights in Oct 2018