View from property

Reviews of The Sidney Pier Hotel & Spa

3.5 out of 5
The Sidney Pier Hotel & Spa
9805 Seaport Place, Sidney, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 686 out of 1002 reviews" "
Rating 8 - Good. 248 out of 1002 reviews" "
Rating 6 - Okay. 44 out of 1002 reviews" "
Rating 4 - Poor. 12 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, happy staff at check in. Free underground safe parking, clean rooms, quiet hallways at night, no noise. Will book again
Stayed 1 night in Mar 2024
Response from LisaAtThePier on Mar 25, 2024
Thank you Dan! Reviews like this make us smile from ear to ear - knowing our guests have had a great stay! Thank you for staying with us and we look forward to welcoming you back again soon!

10/10 Excellent

Caree

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful spot with great ocean views.
Stayed 1 night in Mar 2024
Response from LisaAtThePier on Mar 18, 2024
Thank you Caree! We sure are lucky to get to enjoy this view every day and love sharing it with our amazing guests! Glad you enjoyed it too! Cheers!

10/10 Excellent

DWIGHT

Liked: Cleanliness, staff & service, property conditions & facilities
Steam was great
Stayed 3 nights in Mar 2024
Response from LisaAtThePier on Mar 13, 2024
Thank you Dwight! Glad you enjoyed a steam...and the rest of your stay! Take care!

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property very close to everything easy to get to & easy to checkout Very friendly staff
Stayed 2 nights in Mar 2024
Response from LisaAtThePier on Mar 11, 2024
Fantastic Karen! Thank you for your review and we are so happy to hear you enjoyed your stay, our location and our staff! Take care and all the best!

8/10 Good

Marcus, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a good restaurant attached called 10 Acres. I enjoyed my stay very much except the bed was a bit hard for my liking. Would stay there again though.
Stayed 1 night in Feb 2024
Response from LisaAtThePier on Feb 13, 2024
Hi Marcus - thank you for sharing your review of our property although I am sorry you found the bed a bit hard. Most of our guests love our beds, but to each their own! We are happy to provide a mattress topper for your next stay to help soften things up! Thanks again - see you soon (we hope)!

6/10 Okay

Leaha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t have our reservation at check in but still found us a room and honoured the rate.
Stayed 1 night in Feb 2024
Response from LisaAtThePier on Feb 12, 2024
Hi Leaha - I am sorry about the mix up. We did not receive the confirmation via Expedia but were able to create the reservation manually when you arrived! Hope you enjoyed your stay!

10/10 Excellent

Ally

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and spacious room
Stayed 1 night in Feb 2024
Response from LisaAtThePier on Feb 12, 2024
Thank you Ally! We loved having you and hope to welcome you back again soon!

4/10 Poor

Tenzin

Stayed 1 night in Feb 2024
Response from LisaAtThePier on Mar 25, 2024
Hi Tenzin - I am sorry to see such a low rating from your stay back in February. We have no notes on your file stating you were unhappy at check out - are you able to provide any additional information about your stay? Thank you

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LisaAtThePier on Feb 12, 2024
5 out of 5! Thank you Andrew! We are thrilled you had such a great stay!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LisaAtThePier on Jan 16, 2024
Thank you Alan! We are so happy you had such a great stay and appreciate you taking the time to share your rating! Hope to welcome you back again soon! Take Care

8/10 Good

cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LisaAtThePier on Jan 10, 2024
Thank you Cathy - we appreciate you taking the time to share your review! All the best for 2024!

8/10 Good

Shihori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LisaAtThePier on Jan 11, 2024
Thank you Shihori - we appreciate you taking the time to submit a review and we wish you all the best for the New Year!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LisaAtThePier on Jan 2, 2024
Thank you Amanda! 5 out of 5 is a great way to start the year! All the best to you and yours!

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great close location to shopping. Good Xmas vibe at night from Sydney. Sleepy town tho all shops close down by 5.
Stayed 1 night in Dec 2023
Response from LisaAtThePier on Dec 18, 2023
Hi Ronald! Thanks for taking the time to share your review. Most of the shops do close around 5 during the week but with so many restaurants, pubs, movie theater, etc...there is still lots to do! Thanks for staying with us!

10/10 Excellent

Shirley, Richmond

Stayed 1 night in Dec 2023
Response from LisaAtThePier on Dec 14, 2023
Thank you Shirley - we love 5 out of 5 and thank you for choosing to spend your time with us at The Sidney Pier Hotel & Spa!

10/10 Excellent

eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Always a perfect stay
Stayed 3 nights in Dec 2023
Response from LisaAtThePier on Dec 14, 2023
Thank you Eileen! We are so glad you keep provide you with a perfect stay :)

10/10 Excellent

Johanna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Karen took good care of us checking in. Room is very clean.
Stayed 1 night in Dec 2023
Response from LisaAtThePier on Dec 14, 2023
Thank you Johanna! I will pass your kind words on to Karen - we are so happy you enjoyed your stay! Cheers!

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the clean bright hotel .staff were cheerful . Downtown was beautiful.
Stayed 1 night in Nov 2023
Response from LisaAtThePier on Dec 4, 2023
Thank you Timothy! We are thrilled you had such a great stay and took the time to share it with us! All the best!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff, nice rooms, and a very well maintained complex.
Stayed 2 nights in Nov 2023
Response from LisaAtThePier on Nov 20, 2023
Thank you Don! We are so happy you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
A great two night stay and very quiet. Stores closed and asked at the front desk if they sold chocolate and was given a four pack for lovely chocolate mints. Super nice! Spa was also great!
Stayed 2 nights in Nov 2023
Response from LisaAtThePier on Nov 13, 2023
Thank you, Joni, for taking the time to share your experience at the hotel and spa! Glad we could satisfy your sweet tooth with our delicious, locally made, Rockcoast Confections Chocolates! Hope to welcome you back again soon!

10/10 Excellent

Kari

Stayed 1 night in Nov 2023
Response from LisaAtThePier on Dec 4, 2023
Hi Kari! We are so happy you had such a great stay and thank you for choosing us as a part of your travel plans!

10/10 Excellent

margaret

Stayed 2 nights in Oct 2023
Response from LisaAtThePier on Nov 20, 2023
Thank you Margaret - can't do much better than 5 out of 5! It means alot to us - thank you!

10/10 Excellent

Fei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Oct 2023
Response from LisaAtThePier on Oct 26, 2023
Fei - we appreciate your kind review and enjoyed having you stay with us! We hope to welcome you back again soon!

10/10 Excellent

PAMELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 26, 2023
Thank you Pamela - wow 10 out of 10! So glad you had such a great stay and took the time to let us know!

10/10 Excellent

kenneth

Well located on the water in downtown Sidney. Good value. Staff were very professional and friendly. Very comfortable bed and quiet location
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 26, 2023
Kenneth - sounds like you had a great stay and nothing makes us happier! Thank you for choosing to spend your time with us and we hope to welcome you back again!

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Location great Buses tend to block cars checking in tho Room great Like the luggage area in room
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 26, 2023
Hi Florence - thank you for your review and I am sorry you had trouble getting in with the bus parked outside but we are so glad you had a great stay otherwise and we hope to see you again!

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute gem of a property in a gorgeous picturesque setting!
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 26, 2023
Elisha - you're an absolute gem! Thank you for your wonderful review and choosing to stay with us! We look forward to welcoming you back sooner rather than later! All the best!

10/10 Excellent

GAVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 18, 2023
Gavin - thank you for sharing your 5 star rating - we appreciate your time and for choosing to stay with us! Till we meet again :)

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 16, 2023
Thank you Joe! Can't do much better than 10 out of 10 - thank you for taking the time to post your review! We look forward to welcoming you again soon!

8/10 Good

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately we only stayed one night and checked out the next morning. Would definitely stay there again - hopefully for a bit longer
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 16, 2023
Hi Heidi! I am sorry your stay was so short. We look forward to welcoming you back so you can enjoy all our little town has to offer, including our amazing views and hospitality! Cheers!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
This used to be a very nice hotel, but it is in a dire need of a big refresh. The furniture is beat up, the bath fixtures are cheap, the pillows are made of rubber, the mattress is 10 years old. The foyer looks like Motel 6. But it is in a nice area, and the town is very pleasant.
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 16, 2023
Hi John - thank you for sharing your feedback. I can honestly say we have never been compared to a Motel 6 with our oceanfront views and beautiful amenities, but you are right, we are do for a refresh which is in the works and we are so excited to share it with our guests!

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 17, 2023
Hi Myriam - thank you for the wonderful 5 Star Review!!! We are so pleased you had a great stay and look forward to welcoming you again soon!

2/10 Terrible

Sharon

Stayed 1 night in Oct 2023
Response from LisaAtThePier on Nov 13, 2023
Sharon - I am surprised to see your 1 star rating. Please get in touch with our Ops Manager or General Manager to discuss what we could have done to improve your stay. Their contact info is listed on our website.

10/10 Excellent

Magda

Stayed 2 nights in Oct 2023
Response from LisaAtThePier on Nov 13, 2023
Thank you Magda! We are grateful you chose to spend your time with us and we are so happy you had such a great stay!

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The staff are very friendly and helpful. There are many places to shop just outside the hotel. The location on the water is excellent, especially for sunrises and sunsets. Highly recommended!
Stayed 2 nights in Oct 2023
Response from LisaAtThePier on Oct 13, 2023
Thank you Lance! I am so glad you had a great stay and enjoyed our amazing location and staff! Thanks for the great review and we look forward to welcoming you back again soon! Take Care :)

10/10 Excellent

PC

Stayed 1 night in Oct 2023
Response from LisaAtThePier on Nov 13, 2023
PC - thank you for taking the time to share your 5 star rating! We are thrilled you had a good stay! All the best!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Nice view of the harbor.
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 10, 2023
Thank you Ken! We are lucky to have such incredible views to share with our guests! Glad you had a great stay! Cheers!

10/10 Excellent

Fiona

Travelled with partner
Liked: Amenities
Great location and hotel, friendly staff, convenient parking and food options.
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 7, 2023
Thank you so much Fiona - we really are so lucky to be located where we are and we try hard not to take it for granted! We enjoyed having you and look forward to welcoming you back again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BC Ferries early sailing
It is a beautiful clean hotel. Didn’t use the spa but plan to in the future
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 5, 2023
We are so glad you enjoyed your stay and we look forward to welcoming you back to the hotel and the spa in the future! Cheers!

10/10 Excellent

robert

Stayed 1 night in Sep 2023
Response from LisaAtThePier on Oct 2, 2023
Thank you Robert! We really appreciate the great review and thrilled to see you had such a wonderful stay!

10/10 Excellent

Eleanor

Stayed 1 night in Sep 2023
Response from LisaAtThePier on Oct 18, 2023
Thank you Eleanor - so glad you had a great stay! We hope to welcome you back again soon!

10/10 Excellent

Clifford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean but not worth $400 per night. Staff especially front desk was fantastic
Stayed 2 nights in Sep 2023
Response from LisaAtThePier on Sep 25, 2023
Hi Clifford - we are so glad you found our staff fantastic and your room nice and clean. It looks like you paid a room rate of about 349/night before taxes - would you be willing to share some feedback on why you felt this was too highly priced? Thanks!

10/10 Excellent

Casey

Stayed 1 night in Sep 2023
Response from LisaAtThePier on Oct 7, 2023
5 out of 5 - thanks Casey! We really appreciate it and are thrilled you had such a great stay!

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really well maintained property with great view of the ocean. We got the partial view one which is facing the central part of the hotel but still can see the park and ocean which is still pretty nice. There's a great small park just outside the hotel which is super nice. The location of the hotel is also pretty good. It's in a nice small town with many small shops and diners. I won't say the choice is abundant but still got a variety of cuisines you can choose from.(Japanese, Thai, American, Greek, Pizza) Most of them are in walking distance and it's very enjoyable to walk in the town. When it comes to breakfast, there are many great options including diners and coffee shops and won't let you down. Will definitely stay here again if visiting Victoria in the future.
Stayed 1 night in Sep 2023
Response from LisaAtThePier on Sep 18, 2023
Hi Roger! Thank you for the great review and it sounds like you really got a chance to explore our little town and all it has to offer! We look forward to welcoming you back again soon!

8/10 Good

Karen

Stayed 1 night in Sep 2023
Response from LisaAtThePier on Oct 7, 2023
Thank you Karen! We appreciate you taking the time to provide a review of your experience! We hope to welcome you back again!

10/10 Excellent

Angela

Travelled with group
Great location. Walking distance to shops and restaurants. Beautiful path along pier. Rooms very spacious. Would definitely stay here again
Stayed 1 night in Sep 2023
Response from LisaAtThePier on Sep 18, 2023
Hi Angela - we would love to have you again!! We are so lucky to be within walking distance of so many great places to eat and shop and love sharing our incredible views with our guests! Till we meet again :)

10/10 Excellent

John, Plainfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from LisaAtThePier on Sep 18, 2023
Thank you John! We are so happy you had such a great stay and appreciate you taking the time to provide a review! Cheers!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from LisaAtThePier on Sep 18, 2023
I don't know who you are but THANK YOU for the 10 out of 10!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located right on the ocean, with a wonderful view! Many of the rooms face the water and provide a breath taking vista. We saw a spectacular sunrise, before we checked out for our trip home. We would love to stay there again.
Stayed 1 night in Sep 2023
Response from LisaAtThePier on Sep 13, 2023
Hi Robert! We are so glad you got to experience a beautiful sunrise over the water --- it is quite stunning! So happy to hear you had a great stay and we would love to welcome you back again soon! All the best!

10/10 Excellent

Trudy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastically clean, perfect location, very helpful and friendly staff!
Stayed 2 nights in Sep 2023
Response from LisaAtThePier on Sep 12, 2023
Yay! What a great review - thank you Trudy! Our housekeepers work so hard to ensure our hotel is spotless for our guests - they will be thrilled to hear their efforts are not going unnoticed! Thank you for staying with us and we hope to welcome you again soon!