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Reviews of Hilton Garden Inn Victoria

3 out of 5
Hilton Garden Inn Victoria
123 Huvar St., Victoria, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 385 out of 579 reviews" "
Rating 8 - Good. 101 out of 579 reviews" "
Rating 6 - Okay. 49 out of 579 reviews" "
Rating 4 - Poor. 27 out of 579 reviews" "
Rating 2 - Terrible. 17 out of 579 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in my hometown.
Stayed 2 nights in Mar 2024
Response from Lou on Apr 13, 2024
Glad you had a great time! Please see us again soon!

10/10 Excellent

Delma

Stayed 1 night in Mar 2024
Response from Lou on Apr 13, 2024
Thank you so much for the kind words!

8/10 Good

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in to visit family, it was convenient and quite.
Stayed 2 nights in Mar 2024
Response from Lou on Apr 13, 2024
Thank you for the feed back we greatly appreciate it.

10/10 Excellent

Sana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, Hilton never disappoints! Great lodging at a good price - can't beat it!
Stayed 1 night in Mar 2024
Response from Lou on Apr 13, 2024
Glad we meet all your expectations! I also hope we exceeded a few. Hope to see you again!

10/10 Excellent

Alonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lou on Apr 13, 2024
Thank you for the kind words.

10/10 Excellent

Marla

Liked: Property conditions & facilities
Staff very accommodating
Stayed 1 night in Feb 2024
Response from Lou on Apr 13, 2024
Glad we were able to help.

6/10 Okay

J

Stayed 1 night in Feb 2024
Response from Lou on Apr 13, 2024
Thank you for the feedback this helps us improve your experience.

8/10 Good

edgar

Liked: Amenities
Stayed 3 nights in Jan 2024

10/10 Excellent

Samantha, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sheri, Cherokee

Stayed 1 night in Jan 2024

8/10 Good

Andera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Daphne

Stayed 1 night in Jan 2024

10/10 Excellent

Guinevere

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Rhiannan

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the sweet Christmas card and goodie bag!
Stayed 3 nights in Dec 2023

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities
This property has great amenities and is easy to get around in.
Stayed 1 night in Dec 2023

2/10 Terrible

James

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Martha V on Jan 12, 2024
I am sorry that you did not find our hotel at your liking. We hope that you gives us another opportunity

4/10 Poor

Isaac

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lizet

Stayed 2 nights in Oct 2023

10/10 Excellent

Kreeli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The lounge area was clean and spacious. We enjoyed sitting on the patio outside the lounge area. The exercise room had great options for working out.
Stayed 3 nights in Dec 2023

10/10 Excellent

Vearl

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay
Our stay was excellent! Very clean. Would stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Isidro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean and quiet.
Stayed 1 night in Nov 2023

6/10 Okay

Maj Lin

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was Great!
I was especially excited to learn that their jacuzzi was actually working since the last two hotels where we stayed both said theirs were broken! It was nice and hot, just what I needed after a long day on the road. There was both an indoor and outdoor jacuzzi and the swimming pool was both and you could swim through a gap in the wall to go from inside to outside. Pool towels were provided. There was an exercise room but I didn't use it though it looked nice. Staff was all friendly. Hotel in constant state of improvement with men touching up paint in the hallways. Room was spacious and eco-friendly with refillable shampoo, conditioner and soap bottles in the shower. Internet was strong and safe. Everything was good.
Stayed 1 night in Nov 2023

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lou on Nov 21, 2023
Thank you so much for the kind words! Hope to see you again soon!

6/10 Okay

McKenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
We thought the hotel was very nice and clean easy check in. The only issue we had is the housekeeping did not clean our room I kind of feel that's part of what we paid for and did not get. Other than that, it was a nice stay.
Stayed 2 nights in Nov 2023

4/10 Poor

Barbara

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Achy after beds and non working hot tub!
It was a disappointing stay. From the time we got to the hotel. Front door was locked and no one was answering the door bell or the phone. We stood outside for 20 mins. Finally a man came and opened the door. We were so tired and get checked in and get to bed. The bed was so uncomfortable in room 101 the springs were felt completely on our bodies. Woke up extremely achy and went to the hot tub to try to get relief and it was shut down. A maintenance person was replacing a part in it. That was the only reason we booked a room at this hotel. We called the night before when we booked the room and asked specifically if the hot tubs were up and working. Was told yes. Very frustrating stay from all angles.
Stayed 1 night in Nov 2023

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Laila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Roxane

Stayed 1 night in Oct 2023

10/10 Excellent

Sabrina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
?
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the best choice in Victoria!!
Thoroughly enjoyed our stay. Came to town with friends to celebrate a big occasion and everyone ended up at the hotel afterwards. WONDERFUL outdoor space that was very large, VERY comfortable and accomodating for our large group. Staff was friendly and helpful, rooms were very clean, spacious and super comfy!!! This hotel has it all. :)
Stayed 1 night in Oct 2023

6/10 Okay

Kelly

Stayed 1 night in Oct 2023

10/10 Excellent

Les

Stayed 1 night in Oct 2023

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Drinks expensive
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephanie

Stayed 1 night in Oct 2023

10/10 Excellent

Terry

Stayed 1 night in Oct 2023

8/10 Good

Aimee

Liked: Cleanliness, staff & service
Staff was friendly and cooperative. Facility was used and a bit out dated.
Stayed 1 night in Sep 2023

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lou on Sep 30, 2023
Thank you for the amazing review we appreciate it!

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows were too soft and the bed was creaky when you moved around.
Stayed 2 nights in Sep 2023
Response from Lou on Sep 28, 2023
My deepest apologies that your stay wasn't up to the level of quality that you deserve. We will work with our team on this issue.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Lou on Sep 28, 2023
Thank you so much for the kind words. Look forward to seeing you agiain soon.

6/10 Okay

Amber

Liked: Cleanliness, staff & service
We loved everything about the hotel except that our room stunk. It smelled like cigarettes or something. It was really gross and gave all 4 of us headaches.
Stayed 2 nights in Sep 2023
Response from Lou on Sep 28, 2023
So sorry about that we will work with our housekeeping team to make sure this doesn't happen again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Service and accommodations are consistent . Pool is nice and restaurant has good breakfast
Stayed 2 nights in Sep 2023

10/10 Excellent

Chestenia

Travelled with partner
Liked: Amenities
Every one was nice and friendly. The facility was very clean and welcoming
Stayed 1 night in Sep 2023

8/10 Good

paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place clean and and the beds was comfortable.
Stayed 1 night in Aug 2023

10/10 Excellent

Cassie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really nice with a really nice pool for the kids.
Stayed 1 night in Aug 2023
Response from Martha V on Aug 23, 2023
Thank you for your taking the time to review our property. We are pleased to know that you enjoyed your stay.