Exterior

Reviews of Candlewood Suites VICTORIA, an IHG Hotel

2.5 out of 5
Candlewood Suites VICTORIA, an IHG Hotel
7103 N Navarro St, Victoria, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 243 out of 402 reviews" "
Rating 8 - Good. 91 out of 402 reviews" "
Rating 6 - Okay. 32 out of 402 reviews" "
Rating 4 - Poor. 20 out of 402 reviews" "
Rating 2 - Terrible. 16 out of 402 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Isabella

Liked: Staff & service
Stayed 4 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Isabella,We appreciate you choosing our hotel for your stay. If you have any further feedback that you would like to share with us, please feel free to reach out to our hotel directly. We value your input and hope to welcome you back in the future for an improved experience.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Matt,Thank you for your kind feedback! We are delighted to hear that you had a pleasant stay with us. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jose A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Jose A,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. It would be our pleasure to welcome you back in the future.

6/10 Okay

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom had loose tiles all around the tub. The shower curtain was too short and sprayed water all over the floor which it appears cause the list tiles. Some shoddy drywall repair from water damage.
Stayed 1 night in Nov 2023
Response from Manager on Dec 1, 2023
Hello Don, We are sorry to hear about the issues you encountered during your stay with us. Our maintenance team is working diligently to address the concerns you raised regarding the loose tiles and the shower curtain. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Tired property
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Dear Guest,Thank you for taking the time to provide your feedback. We appreciate your thoughts and apologize if our property did not meet your expectations. We value your opinion and will take it into consideration as we strive to make improvements. Please feel free to reach out to our management team directly to further discuss your concerns.

10/10 Excellent

Denyse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Denyse,Thank you for your exceptional review! We strive to provide our guests with the best possible experience and we are delighted to hear that you thoroughly enjoyed your stay with us. We look forward to welcoming you back soon!

6/10 Okay

Jalen

Stayed 2 nights in Oct 2023
Response from Manager on Oct 20, 2023
Hello Jalen,Thank you for your glowing review! We strive to provide exceptional service to all our guests. We look forward to welcoming you back soon!

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2023
Response from Manager on Oct 14, 2023
Hello Patti,Thank you for your perfect rating! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon!

2/10 Terrible

Dolly

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We had to kill several big cockroaches, was scared to sleep and one crawl on me
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Dolly, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.,

4/10 Poor

James

Disliked: Property conditions & facilities
Room 104 floor was soaked, staff knew blamed a/c units rather than fix root cause. Mildew smell, wet, moldy ceilings. Rip off
Stayed 1 night in Sep 2023
Response from Manager on Sep 10, 2023
Hello James,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

10/10 Excellent

lenora

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything near by!
Stayed 2 nights in Jul 2023
Response from Manager on Jul 22, 2023
Hello lenora,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Stayed 2 nights in Jul 2023
Response from Manager on Jul 22, 2023
Hello David,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 19, 2023
Hello Suzanne,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Belinda

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Roaches
Live & dead roaches. Won’t stay there again. Hard to sleep knowing there is live roaches in your room.
Dead roach
Live roach.
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello Belinda, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

Ignacio

Liked: Cleanliness, staff & service
Most part clean. Little issues here and there but nothing major. Would stay again.
Stayed 1 night in Jun 2023
Response from Manager on Jun 7, 2023
Hi Ignacio,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were any little issues with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on May 23, 2023
Hello Michael,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Federico

Liked: Cleanliness, staff & service
I had trouble with key pad on the door to the room. Had to insert card several times for it to work. It was a hassle and inconvenience. Other than that the hotel itself was clean and neat.
Stayed 2 nights in May 2023
Response from Manager on May 20, 2023
Hello Federico,Thank you for taking the time to share. We appreciate your feedback regarding our room. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very impressed overall!
Came to Victoria to see my Godson fight in MMA and was very impressed with the service, room and cleanliness. I would definitely recommend this hotel.
Stayed 1 night in Apr 2023
Response from Manager on May 5, 2023
Hi Andrew,We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved My Stay!
For the price I was very impressed with the service and room quality and location.
Stayed 1 night in Apr 2023
Response from Manager on May 4, 2023
Hi Andrew,Thank you for sharing how you have enjoyed our friendly hospitality, great value and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 27, 2023
Hello George,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 18, 2023
Hello Suzanne,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Ignacio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Could not figure out how to work the tv. All we would get is “No cable or signal detected”
Stayed 1 night in Mar 2023
Response from front desk on Mar 28, 2023
We are so sorry you had that problem with your tv.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on Apr 18, 2023
Hello Edward,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family time
Clean room, great staff, and good location.
Stayed 3 nights in Mar 2023
Response from front desk on Mar 28, 2023
Thank you for staying with us.

10/10 Excellent

Elsie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from front desk on Mar 28, 2023
Thank you for your stay.

2/10 Terrible

Brandon

Disliked: Staff & service
Overbooked
The hotel was overbooked, so they turned me away when I went to check-in. The clerk was friendly, but could not get me transferred to a sister property.
Stayed 1 night in Mar 2023
Response from front desk on Mar 10, 2023
Good morning.I'm sorry we couldn't accommodate you. We've been busy all week i don't know how Expedia was able to book your room.

10/10 Excellent

Edward

Stayed 1 night in Mar 2023
Response from front desk on Mar 10, 2023
Thank you

8/10 Good

Barry

Liked: Staff & service, property conditions & facilities, room comfort
Touristy get away
The hotel was well located for ease of off and on access. It was near some good restaurants and shopping. Our stay was comfortable. Unfortunately, we had a visit from a cockroach noted in the kitchen area sink.
Stayed 1 night in Feb 2023
Response from front desk on Mar 10, 2023
Sorry that you had that visit, we call the bug guy to spay the room. hope next time is better. thank you for your feedback.

8/10 Good

Russell

Stayed 2 nights in Jan 2023
Response from Melissa R. on Jan 11, 2023
Thank you for your review! We hope you get to stay with us again soon!

10/10 Excellent

Denyse

Stayed 1 night in Oct 2022
Response from Melissa R. on Oct 28, 2022
Thank you Denyse for staying with us and giving us a 10 star review! We are glad you enjoyed your stay and hope you will return in the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Melissa R. on Oct 28, 2022
Thank you Steven for staying with us and giving us a 10 star review! We are glad you enjoyed your stay and hope you will return in the future.

2/10 Terrible

Travis

Stayed 2 nights in Oct 2022
Response from Manager on Nov 7, 2023
Hello Travis,Thank you for taking the time to share your feedback. We apologize if your experience did not meet your expectations. Please be assured that your concerns have been noted, and we will actively work to address them. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Andrea

Stayed 1 night in Oct 2022
Response from Melissa R. on Oct 13, 2022
Thank you for staying with us and giving us a 10 star review! We appreciate you and are glad to know you enjoyed your stay. Hope you will come back again soon. Take care.

8/10 Good

Belinda

Stayed 2 nights in Oct 2022
Response from Manager on Nov 7, 2023
Hello Belinda,Thank you for taking the time to share your review. We appreciate your feedback and are glad to hear that you enjoyed your stay overall. We apologize for any inconveniences you may have experienced and will make sure to evaluate and address the issues you mentioned. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Stefania

Stayed 2 nights in Sep 2022

6/10 Okay

Sabrina

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ok stay
The room reserved was not the room they put us in. I had to go down to the front desk and ask for the room i reserved. They put us in a new room and then in the morning the toilet didn't work. I told the front desk and she said they would fix it. When we came back, it still didnt work. Went to check out and told her. She said oh yeah i forgot maintenance doesnt come in til the evening. I should have given you a plunger
Stayed 1 night in Sep 2022
Response from Melissa R. on Sep 14, 2022
Thank you for staying with us. I apologize for the inconvenience you suffered while here and hope that you will give us another chance in the future. Thank you again and take care.

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in. Great staff. Comfy bed.
Stayed 1 night in Sep 2022
Response from Melissa R. on Sep 12, 2022
Thank you for staying with us! We appreciate you and hope to see you again soon.

10/10 Excellent

Sam

Travelled with family
Stayed 2 nights in Jul 2022
Response from Melissa R. on Aug 9, 2022
Thank you for staying with us and giving us a 10 star review! We appreciate you and hope you will stay again next time.

10/10 Excellent

les

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Melissa R. on Aug 1, 2022
Thank you for staying with us! We hope you will come again next time you are in town and need a place. Take care!

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Melissa R. on Jul 27, 2022
Thank you for staying with us and giving us a 10-star review!!! We hope you get a chance to stay again in the future! Take care!

10/10 Excellent

Patty K

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
I did not understand the ice machine being in the laundry room.
Stayed 1 night in Jul 2022
Response from Melissa R on Jul 13, 2022
Thank you for staying with us. We appreciate you so much and hope you will come stay with us again in the future.

6/10 Okay

Marta

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our family reserved a king suite for 2 nights. When we drove up to the property it was clean and there is a Starbucks, Olive Garden and gas station in the same area. Positives First: The front desk staff and all of the staff actually were very nice and helpful!! We were checked in quickly. Our room was on the 3rd floor and was very spacious. The room was nice and clean! The fridge was a great size, there were dishes and cupboards and a dishwasher. Definitely enough space for a family of 4 and probably more with a sleeping bag or air mattress. Negatives: The elevator. We have a person with disability in our family so we rely on elevators in hotels. This elevator did not work properly. The front desk staff actually said it’s broken several times in the last few months. It was scary every time we used it but we had to. It actually broke the night of our 2nd day and we had to figure out how to get the family member down the 3 floors of steps. Not ok. Thankfully it was working the next morning. Also…breakfast. What the heck?! It said continental breakfast on the site but what you actually get is a microwaved, dry, sausage or bacon Jimmy dean sandwich and a fruit if you wanted it. So disappointed. My daughter said it tasted like paper. She was correct. No waffles or breakfast bar here. Ugh. The bed: our king bed was so so uncomfortable. It was like we were laying on coils with no cushion. Worst sleep we’ve had in a long time!
Stayed 2 nights in Jul 2022
Response from Melissa R. on Jul 19, 2022
Thank you for staying with us while in town. We understand your frustration with your whole experience. Sorry for the inconvenience this had for you and your family. We hope that in the future, you will give us another chance.

4/10 Poor

Tammy

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The front desk was very nice, but the elevator was out. From reading other reviews it had been out quite awhile before we arrived. A heads up when have been nice because we had a lot of luggage for a long trip. The room was very hot and would not stay cool; it was also not very clean and housekeeping could definitely stand to be retrained. We also had an extremely loud guest across the hall screaming and slamming things all hours of the night. The TV in the bedroom was missing a remote and we had to switch back and forth with the living room remote if my daughter wanted to watch something different. There was also no breakfast which was kind of an inconvenience. We were offered fruit, poptarts and microwavable sandwiches, but that's not something we were interested in for a long stay. The 3rd floor was also very hot, dingy and musty.
Stayed 5 nights in May 2022
Response from Melissa R. on Jul 19, 2022
Thank you for staying with us. We are deeply sorry for your experience and wish we had the chance to make things right while you were here. We hope you will give us another chance the next time you need to stay in Victoria. Thank you again and take care.

10/10 Excellent

Josefina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Was pleasant, restful
Stayed 3 nights in Jul 2022
Response from Melissa R. on Jul 19, 2022
Thank you for staying with us and glad to hear you were able to relax! We hope you will come to stay with us again in the future. Take care.

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service
Excellent customer service, good installations
Stayed 1 night in Jun 2022
Response from Melissa on Jun 27, 2022
Thank you for staying with us and for giving us your feedback! We appreciate you and hope you will stay again in the future.

10/10 Excellent

Cardarrious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Melissa R. on Jun 14, 2022
Thank you for staying with us and hope you will return again soon. Take care!

6/10 Okay

Kathern

Liked: Staff & service, amenities
Stayed 1 night in May 2022

6/10 Okay

Kristie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Elevator Out of Service
Staff was friendly and helpful. However, I was told after check in that the elevators were not working and I would have to take the stairs. I did see later than a small sign had been placed on the 2nd set of entrance doors. However, this is information that should have been conveyed prior to check in. I have rheumatoid arthritis so stairs are difficult for me. The room was comfortable and clean. However, the stairwells and hallways were hot and muggy. It is somewhere I would stay again once the elevator situation is taken care of.
Stayed 1 night in May 2022
Response from Melissa on Jun 9, 2022
Thank you for staying with us. We understand the inconvenience this caused you, and we are deeply sorry. We hope you will come and stay with us again the next time you are in Victoria.

10/10 Excellent

Marla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times in Victoria
Good day in Victoria lots of things todo hanging out with your friends
Stayed 1 night in May 2022
Response from Melissa on Jun 11, 2022
Thank you for staying with us and hope to have you again!

10/10 Excellent

Doug

Stayed 1 night in May 2022
Response from Melissa R on May 25, 2022
Thank you so much for your 10 star review! We are happy you were able to enjoy your stay and hope to have you again as our guest in the future!