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Reviews of Best Western Kelly Inn

2.5 out of 5
Best Western Kelly Inn
1607 E Highway 50, Yankton, SD

Reviews

8.0

Very good

Rating 10 - Excellent. 190 out of 493 reviews" "
Rating 8 - Good. 180 out of 493 reviews" "
Rating 6 - Okay. 69 out of 493 reviews" "
Rating 4 - Poor. 37 out of 493 reviews" "
Rating 2 - Terrible. 17 out of 493 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and affordable. With bar inside. Added bonus
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

4/10 Poor

allen

Travelled with family
Poorly run hotel. Staff unfriendly. Room needs definite update. Poor area disappointing. Breakfast not worth going to .
Stayed 1 night in Feb 2024

10/10 Excellent

Vanessa

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Chauncey

Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Stayed 4 nights in Dec 2023

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could have been a little more friendly when we checked in and let us know where breakfast would be served the next morning.
Stayed 1 night in Dec 2023

2/10 Terrible

Gage

Stayed 1 night in Nov 2023

8/10 Good

Adam

Stayed 1 night in Nov 2023

8/10 Good

Jim

Business traveller
Liked: Cleanliness, staff & service
Was a little noisy and the door to the pool area was locked. Bed was comfortable and was clean
Stayed 1 night in Nov 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I got a suit for my family to be able to hang out in with my dad comfortably and it was not clean and when i pointed it out they didn't come clean it after they said they would. They wouldn't even move me roos to make up for it.i will never stay here again and we have stayed here for years.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect right from the check-in process, the room, the restuerant, could not have been better
Stayed 1 night in Nov 2023

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, nice hot tub and pool.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Great breakfast.
Stayed 3 nights in Oct 2023

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Nina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets were very nice. Sausage and egg biskit was good too. The two staff members i meet were helpful
Stayed 1 night in Sep 2023

8/10 Good

Glenn

Travelled with family
Liked: Staff & service, room comfort
Quit Yankton me around.
Well, not a Hilton, but for the price and hte location, it was a good value. Have to give them props for the breakfast, first time in 2 years that I had eggs from the buffet. Hike the bridge to Nebraska of you get the chance! Oh, and if you can get ahold of a grill, visit the Hy-Vee for their locally made bratwurst.
Stayed 1 night in Sep 2023

4/10 Poor

danessa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Patricia

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Breakfast was ok. Dirty floor in our room. 2 night stay no housekeeping for second day. No receipt available because it was booked through Expedia. Disappointed. We stayed there last year - no problems.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and staff.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Check in was easy peasy. The breakfast was a disappointment. Was suppose to have biscuits and gravy. NO GRAVY. Biscuits were just so so. The rest of the breakfast stuff was just ok.
Stayed 1 night in Sep 2023

4/10 Poor

KEVIN, LINCOLN

Stayed 1 night in Sep 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service
The pool area was clean and so much fun. The room tho had ceiling falling down. The beds super comfy and when we looked under bed it was garbage oh and when we got out rollaway bed the guy beat on our door very scary n rude
Stayed 1 night in Sep 2023

8/10 Good

Lisa

Stayed 1 night in Sep 2023

2/10 Terrible

Melissa

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Find another place to stay - avoid this hotel
The toilet in the room above me leaked into my bathroom all weekend. Maintenance was in the room 2x. I kept towels on the floor. There was debris on the bathroom floor and dead bugs that weren’t even cleaned up from opening up the tile.
Stayed 4 nights in Aug 2023

6/10 Okay

ileah

Stayed 2 nights in Aug 2023

2/10 Terrible

Kaylea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was not ready at check in time, the lock on our door had to be replaced (there isnt an elevator so we had to carry our luggage upstairs twice before they realized it wasnt an issue with the key), there is black mold in the room by the sliding glass door, and finally our air conditioner stopped working in the middle of the night and no one could fix it until about 8:30 am so our room was about 80 degrees for 4 hours before it was fixed. The staff was super friendly but overall, not a great experience and we wouldn't go back.
Stayed 1 night in Aug 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Marcia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Large rooms and pet friendly. Staff very helpful. Would stay there again.
Stayed 1 night in Aug 2023

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Debra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Brad

Travelled with family
Liked: Staff & service, amenities
The inside is nice but the area around it is not maintained
Stayed 1 night in Aug 2023

4/10 Poor

steph

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Johanna

Stayed 1 night in Jul 2023

4/10 Poor

Jeremy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Lesa, Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool area for kids.
Stayed 2 nights in Jul 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We needed a room for a baseball tournament. Easy check in, clean room, quiet, the kids enjoyed the pool, and breakfast was standard. No issues!
Stayed 1 night in Jul 2023

2/10 Terrible

geoffrey peter

Travelled with family
Disliked: Staff & service
well cleaning staff failed to clean our room, the next night the smoke alarm kept going off in our room. we finally left at 4 am. Asked to front desk for a one night refund. All we got was smart rude response..
Stayed 3 nights in Jul 2023

10/10 Excellent

Renee

Stayed 1 night in Jul 2023

6/10 Okay

Patricia

Travelled with family
Disliked: Staff & service
We checked in on Monday and received no room service until Thursday and only because I went to the office and Asked. them to have someone come by And give us fresh towels and empty the teash..
Stayed 4 nights in Jul 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Desperately Needs an Update
This hotel desperately needs an update. The rugs are filthy, the bathrooms dated and there is paint chipping off of the outside of the building. On a separate note, the attached restaurant, Minerva’s, is no longer in business. It has been replaced by some sort of pizza and chicken sports bar. We never saw more than a few people eating there. This is a big disappointment.
Stayed 7 nights in Jun 2023

10/10 Excellent

Beth

Stayed 1 night in Jul 2023