Outdoor pool

Reviews of City Express by Marriott Veracruz

3 out of 5
City Express by Marriott Veracruz
Prol Blv, Avila Camacho 2374, Fracc. Costa de Oro, Boca del Río, VER

Reviews

7.4

Good

Rating 10 - Excellent. 293 out of 1003 reviews" "
Rating 8 - Good. 332 out of 1003 reviews" "
Rating 6 - Okay. 183 out of 1003 reviews" "
Rating 4 - Poor. 111 out of 1003 reviews" "
Rating 2 - Terrible. 84 out of 1003 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very good!
Stayed 1 night in Mar 2024
Response from Gerente General on Mar 4, 2024
Apreciable Sr. Anthony, agradecemos su amable calificación, ¡nos ha hecho el día!, nos alegra que haya tenido una estancia placentera. Esperamos pronto recibirle nuevamente. Saludos.

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was efficient and friendly
Stayed 6 nights in Feb 2024
Response from Gerente general on Feb 29, 2024
Apreciable Srita. Mary, agradecemos su amable calificación a nuestro servicio, así como sus comentarios, Esperamos pronto recibirle nuevamente. Saludos.

6/10 Okay

Adan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It said ocean view and is not a balcone and the windows are very dirty and burry
Stayed 1 night in Feb 2024
Response from Gerente General on Feb 26, 2024
Estimado Sr. Adan, agradecemos que nos comparta sus comentarios y sugerencias, las cuales serán tomadas en cuenta para gestionar una mejora en el servicio brindado, esperamos tener la oportunidad de atenderle nuevamente pronto y mejorar su experiencia. Saludos cordiales.

6/10 Okay

JUAN

Liked: Staff & service
Access to beach area is blocked by big rocks. Rooms doesn’t have closets. I will rate 3 stars overall
Stayed 2 nights in Feb 2024
Response from Gerente General on Feb 23, 2024
Estimado Sr. Juan, Agradecemos que nos comparta sus comentarios y sugerencias, las cuales serán tomadas en cuenta para gestionar una mejora en el servicio brindado.

2/10 Terrible

Karrie Jean

Stayed 1 night in Feb 2024
Response from Gerente General on Mar 20, 2024
Estimada Srta. Karrie Jean, agradecemos nos comparta su experiencia a través de su valoración, la cual será analizada por cada departamento para garantizar que se implementen y revisen las pautas necesarias para tener una mejora en nuestro servicio.

10/10 Excellent

Elizama

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Estimada Srita Garcia on Nov 22, 2023
Estimada Srita Garcia, Muchas gracias por tomarse el tiempo para brindarnos su amable calificación, seguimos estando a sus órdenes. Saludos

8/10 Good

Jose Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es buena por la cercanía con plazas comerciales y restaurantes
Stayed 1 night in Sep 2023
Response from Apreciable Sr. Yam on Oct 3, 2023
Apreciable Sr. Yam, agradecemos su amable calificación.Esperamos pronto recibirle nuevamente. Saludos.

10/10 Excellent

Luis Antonio

Stayed 1 night in Aug 2023
Response from Sr Camacho on Aug 22, 2023
Estimado Sr Camacho ¡Gracias por su reseña! Agradecemos sus comentarios y nos alegra que esté satisfecho con nuestro servicio, reciba un cordial saludo.

10/10 Excellent

Claudia

Stayed 2 nights in Jul 2023
Response from Srita Flores on Aug 29, 2023
Apreciable Srita Flores agradecemos su amable calificación, ¡nos ha hecho el día! Esperamos pronto recibirle nuevamente. Saludos.

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that even though i paid for ocean view it was a big disappointment because the window exteriro was very dirty to be able to fully enjoy the view.
Stayed 1 night in May 2023
Response from Gerente General on Jun 17, 2023
Dear Mr. Mario, we appreciate you sharing your experience with us, these comments are shared with the corresponding areas to improve the guest experience.

10/10 Excellent

Luis Antonio

Stayed 1 night in Apr 2023
Response from Gerencia General on May 4, 2023
Estimado Sr. Luis Antonio, agradecemos su amable calificación, ¡nos ha hecho el día! Esperamos pronto recibirlo nuevamente. Saludos.

8/10 Good

Miguel, Calgary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and pretty new, the food for breakfast wasn't the best, but I'd stay again (and somewhere for food)
Stayed 1 night in Apr 2023
Response from Gerencia General on Apr 19, 2023
Good afternoon Mr. Miguel, thank you for your comments, be certain wewill work on it. We hope to see you in another stay. Have a nice day.

10/10 Excellent

Isabelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome for the $ can not beat it
Stayed 1 night in Mar 2023
Response from Gerencia General on Apr 5, 2023
Estimada Srita. Isabelle, muchas gracias por su amable calificación, esperamos tener el gusto de recibirle nuevamente. Saludos cordiales.

10/10 Excellent

Samuel Leon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I made some changes in the last minute and there wasn't any issue
Stayed 1 night in Mar 2023
Response from Gerencia General on Mar 25, 2023
Dear Mr. León, we appreciate your kind rating, it was a pleasure to help you with your request. We hope you stay with us again. Have a nice day.

4/10 Poor

roman

Travelled with family
Disliked: Cleanliness, staff & service
Bad
Response from Gerencia General on Jan 9, 2023
Buen día Sr. Hernández;Agradecemos que nos comparta su experiencia, nos gustaria saber los detalles de su estáncia y poder tomar acciones de mejora al respecto. De antemano reiteramos una sincera disculpa por las molestias causadas.Continuamos a sus órdenes. Que tenga excelente inicio de semana.Saludos.

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Regadera drenaba muy lento y se acumulaba el agua
Stayed 1 night in Jan 2023
Response from Gerencia General on Jan 5, 2023
Estimado Omar;Gracias por compartir tu experiencia, daremos seguimiento al detalle de la regadera. Lamentamos las molestias causadas.Continuamos a sus órdenes. Saludos cordiales.

10/10 Excellent

Jose Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente en todo. Mantengan ese standar.
Stayed 1 night in Aug 2022
Response from Gerencia General on Aug 29, 2022
Buen día José María;Muchas gracias por compartir tu experiencia, nos alegra saber que la experiencia fue de tu total agrado y con gusto hacemos extensivos los comentarios con el equipo de trabajo.Te esperamos pronto, excelente día.

8/10 Good

Fabiola Ahumada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to mention That the person in charge of my floor was amazing and beyond. Rosario was also a wonderful person that always tried to help us. My kids loved the hotel. Lucy the manager was an amazing manager trying to help us always. Some staff doesn’t even smile. I was so surprised but it was good at the end of the road.
Stayed 13 nights in Jun 2022
Response from Gerencia General on Jul 6, 2022
Buenos días querida Fabiola; Un placer haberle atendido, tendremos en cuenta sus comentarios para mejorar la experiencia de nuestros huéspedes. Buen viaje, Saludos.

10/10 Excellent

Roberto, Matamoros

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staying in this hotel was amazing, great staff, good location.
Stayed 1 night in Jul 2022
Response from Gerencia General on Jul 5, 2022
Hello Roberto; Thank you for sharing your experience, we are pleased to know that you enjoyed your stay. We are waiting for you soon. Greetings.

2/10 Terrible

Rocio

Stayed 1 night in May 2022

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cumple las tres B
Es un hotel muy básico, pero bastante limpio, tranquilo, con alberca y acceso a la playa
Stayed 2 nights in Jan 2022
Response from Gerencia General on Feb 1, 2022
Estimada Carolina, Agradecemos que compartas tu experiencia. Nos alegra saber que te brindamos una estancia placentera, con todo gusto haremos extensiva la reseña con el equipo. Excelente tarde.

6/10 Okay

Alberto, Wilmington

Travelled with family
Liked: Cleanliness
The hotel looks better in pictures than in person. Even though is a newer property there are many details that make it look outdated.Some furniture is old and dirty and windows are not properly cleaned. Also the towels provided are really old and stained. I was happy about the cleaned performed in my room though and the staff was friendly.
Stayed 2 nights in Dec 2021
Response from Gerencia General on Jan 6, 2022
Dear Alberto; Thank you for sharing your experience, we will review the details you mention to manage an immediate improvement. We offer you a sincere apology and we reiterate at your service. Greetings.

6/10 Okay

Luis

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff was friendly, but the room was in poor condition. I was not able to use the air conditioner because it sounded like a semi-truck accelerating inside my room. The shower was clogged.
Stayed 1 night in Dec 2021
Response from City Express Veracruz on Dec 13, 2021
Mr. Luis: Thank you for your comments, we are sorry for the inconvenience. We will work in the areas that you report to us. Greetings.

8/10 Good

Pedro, Olympia

Liked: Cleanliness, staff & service
The service.
Stayed 2 nights in Nov 2021
Response from Gerencia General on Nov 16, 2021
Estimado Sr. Pedro, gusto en saludarle; Muchas gracias por su valoración, es grato saber que disfrutó de su estancia. Gracias por elegir hospedarse con nosotros, quedamos a sus órdenes. Excelente Martes.

10/10 Excellent

María

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Gerencia General on Jul 12, 2021
Buen día estimada Srita. María, gusto en saludarla: Gracias por elegir hospedarse con nosotros. Siempre será un placer poder atenderla. La esperamos pronto!! Saludos cordiales y excelente tarde.

8/10 Good

alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT!!! Just the bed are not so good
Stayed 2 nights in May 2021
Response from Gerencia General on Jun 4, 2021
Buen día Sr. Alberto; Gracias por elegir hospedarse con nosotros, siempre es un placer poder atenderlo. Tomaremos en cuenta tu observación y con ello cuidar el descanso de nuestros huéspedes. Lo esperamos pronto de regreso y quedamos a sus ordenes. Saludos cordiales.

6/10 Okay

JUAN CARLOS

Stayed 4 nights in Apr 2021
Response from JVD on Apr 26, 2021
Apreciable Sr Juan Carlos,agradecemos su tiempo para evaluarnos y sus valiosos comentarios .Le esperamos pronto .

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel looks rundown. Rooms and bathrooms did not appear to be properly cleaned. Swimming pool was dirty with trash and face masks. Needs more cleaning maintenance.
Stayed 2 nights in Feb 2021
Response from JVD on Mar 5, 2021
Dear Guest,we are very disappointed to hear about your experience with us. It is our goal to provide all of our guest excellent customer service and the highest quality of a product, and unfortunately, we have fallen short of this goal during your recent stay. Your feedback highlighted a few areas for improvement that we have since shared with the Management Team to ensure that all issues are addressed and this does not happen again. We hope you will accept our apology and visit us again, so we may provide you with a better experience. Thank you for your reveiw.

10/10 Excellent

JIMENA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! Good prices and good place to be!
Stayed 3 nights in Feb 2021
Response from JVD on Mar 5, 2021
We are delighted to see overall you enjoyed your stay with us. We look forward to welcoming you again when your travels return you to our area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exx3lente hotel ambiente la gente, todo super lo recomiendo
Stayed 4 nights in Apr 2019
Response from JVD on Feb 11, 2020
Estimado huésped,agradecemos sus amables comentarios con gusto los haremos extensos a nuestros integrantes de la familia City Express. Lo esperamos pronto en esta su casa. Excelente semana!!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was small but nice, Great location, lots of restaurants around. Staff was very nice. The beach area needs lots of improvement. it looks like it is not part of the property, it is dirty and all chairs and umbrellas are old.
Stayed 3 nights in Dec 2019
Response from JVD on Jan 6, 2020
Thank you for taking a moment to write a review of your stay with us! We are thrilled to your kind words about our staff.

8/10 Good

Ines

Stayed 4 nights in Aug 2019

4/10 Poor

Charles

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Gerencia General on Aug 30, 2019
Estimado huésped; Gracias por su preferencia. Nos apena mucho ver que su estancia no fue de su total agrado, por nuestra parte trabajaremos en la mejora continua del servicio que brindamos para atenderlo como lo merece en su próxima estancia. Le pedimos una sincera disculpa ante las molestias causadas y esperamos nos considere en su próxima visita. Saludos cordiales.

6/10 Okay

Christy M

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2019
Response from JVD on Jun 28, 2019
Estimado huésped Agradecemos habernos elegido y lo esperamos muy pronto. Saludos!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Gerencia General on Jun 14, 2019
Estimado Huésped: Gracias por su preferencia y por el tiempo que nos brinda al evaluarnos. Nos alegra que su estancia haya sido placentera, por nuestra parte seguiremos trabajando para garantizar una mejora continua en el servicio que ofrecemos a nuestros huéspedes y ser parte sus extraordinarias experiencias de viaje. Excelente día, lo esperamos pronto!!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The location is perfect!, the room was clean but overpriced for what you get. I booked two rooms for one night, paid aprox 130 for both. The weekend prio I stayed at Camino Real and paid aprox 10 dls more but the difference is giantic. This hotel is overpriced for the tiny little rooms with a super small bathroom. The breakfast is delicious location great! Is clean and staff was nice but definitely I will not stay there again. Over priced little rooms. The access to the beach is terrible nice view from your room but once in the pool the beach there is just giant rocks and is not worthed for what you pay.
Stayed 1 night in Mar 2019
Response from General Manager on May 7, 2019
Dear guest; I appreciate your preference and I am very sorry that your stay has not been to your liking. Ideal to get a better rate is to make reservations in advance or take advantage of promotions. We will gladly work in the areas of opportunity mentioned to make us creditors of your confidence in your next visit. Excellent day!! Cordially.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from gg cever on Jan 6, 2019
Gracias por compartirnos su experiencia y por su preferencia! Feliz 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, on the water. Small rooms but very clean.
Stayed 1 night in Oct 2018
Response from GG CEVER on Oct 30, 2018
Dear Guest: Thank you for your comments, we are glad that your stay has been pleasant, we hope you soon return!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The mattress was rock hard. I hardly slept for 9 nights, which wore on my mood and patience. The only other problem was that the room keys didn’t work well. We had to have them reprogrammed every single time we returned to our room (often waiting in line to do this). The staff were wonderful. The location was perfect. The included breakfast was delicious. Unfortunately, the sleep issue was so significant, we won’t be returning.
Stayed 9 nights in Sep 2018
Response from HPAVIA on Oct 2, 2018
Dear Guest: Receive a warm greeting, I appreciate your valuable time to send us your comments, I regret the mattress theme and that your rest has not been pleasant, I share that yesterday we made the change of 100% of our mattresses, give us the opportunity to have you again and check that your comments have been taken.

6/10 Okay

Leslie

Liked: Staff & service
Safe but tired
The hotel was recommended because it was in a safe location and the rooms ran around $60 US. On our way into Veracruz state we stayed at an $83 per night hotel along the water that was much nicer. In retrospect I wish I had stayed there again.
Stayed 1 night in Sep 2018
Response from HPAVIA on Oct 8, 2018
Dear guest: Thanks for your comments, we really appreaciate the time for give us a suggest, we would like to see you again in City Express Veracruz.

6/10 Okay

HK, TX

Liked: Staff & service
This is a bare bones hotel. Small rooms. No frills. It was clean. But it also took several hours for the room to be ready. We did not get into our room until after 5 pm. Only stayed one night. Moved to another hotel. Food was OK, but the space for it was small and there were way too many people.
Stayed 1 night in Aug 2018
Response from HPAVIA on Sep 26, 2018
Dear Guest: We appreciate your comments, we regret not having fulfilled our promise of service, we will work on them. Sincerely Hugo Pavia General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
No hot water
Continental breakfast a mess— always out of beach towels—not hot water
Stayed 2 nights in Mar 2018

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

Maye, McAllen Texas

Liked: Room comfort
Disliked: Property conditions & facilities
Good thing and other bad things with the room :(

4/10 Poor

Maria L

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I not stay not beach view not restaurant, 2 king bed etc. etc.

8/10 Good

marvin

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Carolina, Mexico

Disliked: Cleanliness, property conditions & facilities, room comfort
No humidity control
the floor is wet all the time, it is very dangerous, speccially at night and in the mornings, they had 2 very old computers and only one was working

2/10 Terrible

Marcos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor stay
Very poor service, employees not friendly, waited more than an hour later than check-in hour to get a room. Got a room and the A/C unit did not work. Got a new one after complaining, but was the one besides the lobby, very noisy, with lots of traffic, could not rest as expected. The janitor started opening and closing doors at 5 AM, I kindly told him to stop it to allow us to rest and he did not care, he continued doing it, he said it was his job.

8/10 Good

Pamela, London

Liked: Cleanliness, staff & service
Good for a holiday break!
It's a nice, budget place for family holidays and access to the beach but I wouldn't recommend it for business - Internet connection is very slow and services not adequate for a business trip.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Great Ocean View but Terrible Hotel
Location is about the only good thing, the hotel is 2 star or less, terrible parking (be careful with your car in the parking I saw two crashes inside), Internet not worked at night, room dirty and dusty, old bathtowel smelly.