Terrace/patio

Reviews of Relais Piazza San Marco

Relais Piazza San Marco
San Marco, 312, Calle San Basso, Venice, VE

Reviews

7.8

Good

Rating 10 - Excellent. 59 out of 193 reviews" "
Rating 8 - Good. 79 out of 193 reviews" "
Rating 6 - Okay. 34 out of 193 reviews" "
Rating 4 - Poor. 10 out of 193 reviews" "
Rating 2 - Terrible. 11 out of 193 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul, Evergreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally next to St Marks Square. Beautiful room. Great staff. We will be back. Love this hotel.
Stayed 3 nights in Oct 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, literally in San Marco Piazza, small hotel with unique rooms, I got room 6 and was very nice with small terrance overlooking San Marco's dome.
Stayed 2 nights in Sep 2022

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed here mid September 2022. After reading some of the reviews I was a little concerned but was relieved on arrival. We arrived early morning to be greeted warmly. Shown to our room which was located in another building. The room was in need of some TLC but was clean. The bed was comfortable and had a good nights sleep. Someone had left a review about the hot water but if you leave the water running for a short while the hot water begins to flow. Location was great and after the first night got use to the bells.
Stayed 7 nights in Sep 2022

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very old but did the job…clean place for a night
Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luciano was great! Cute little hotel and the ac worked wonderfully! Loved it there!
Stayed 2 nights in Aug 2022

10/10 Excellent

Roman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff are very friendly and helpful. The room is spacious and beautiful.
Stayed 2 nights in Jun 2022

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, room comfort
Great location. Clean Room. Good service.
Stayed 2 nights in Nov 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location would stay again
Excellent hotel, very helpful friendly and approachable in a awesome location near St Marks. Decor was outstanding and to a high quality. Multi lingual reception. Overall would stay again
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Room ok but no service desk which made checking in take forever and visiting a different hotel. Room in need of attention, loose electrical socket, washroom tap not working. Also room nowhere near the standard of the rooms in the photographs. Feel mislead and disappointed
Stayed 2 nights in Dec 2019

10/10 Excellent

Sylvia I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wnderful Piazza San Marco Relais!
A wonderful experience. Staff, service, location...all good!! It's an "I'll be back asap" sort of feeling. Defenitely a great experience!
Stayed 1 night in Nov 2019

10/10 Excellent

Anne-Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect. Lovely helpful staff. Incredible location and v
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The gentleman on reception was lovely, however the room was tired. Fixtures were not well maintained. Only had cold water when showering in the mornings meaning they didn’t have hot water on for the whole day. Electric point in bathroom was intermittent so I couldn’t charge my phone. And.....this is the worst bit...reception didn’t open until 11am!!! So when I wanted to check out and leave my luggage so I could go sightseeing they were shut. Had to leave my keys on the floor outside the locked reception door and take my luggage across town to a storage locker. Called the out of hours number (for another hotel) and was spoken to really rudely. I paid a fortune for a tired, dates, dark, noisy room with no hotel staff when you might need them. Shocking!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkout was not smooth. No place to leave keys that I could see so I left outside reception front door. I tried calling the “9” extension twice but they don’t pick up during late hours. Glad there wasn’t an emergency. I had to leave to catch the 5:55am water taxi. I didn’t care for elevator not being operable after reception closes. After long days of walking having to walk up and down 3 flights of stairs was annoying especially when I had to leave early with my luggage. I think reception should have the water taxi schedule if possible. It would have been extra helpful. I was told to go to water taxi station but again after long day I just wanted to go to room. TV in bedroom didn’t work well and was only able to get 2 channels. What was nice was at least having 24/7 access to hotel with keys. The room was spacious and equipped with mini fridge and a desk. Bed was big, clean, as was bathroom. Location was excellent in the heart of San Marco Square. Overall very nice stay. But the little things matter in hotels and those little things would have made such a difference.
Stayed 2 nights in Sep 2019

8/10 Good

Gigi, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay in this hotel. I liked the locations and with friendly staff
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
A few issues
Convenient location and cold air conditioning. Nice sized suite for a small family. The beds were really uncomfortable. There were a lot of building maintenance issues, including a broken (and unmonitored) front door. There were no representatives from the hotel on the grounds from early in the evening until about 9am. This seemed like a security concern to me.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, walking distance to all attractions and lovely and very helpful staff. Highly recommend
Stayed 2 nights in Jan 2019

8/10 Good

POOJA, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was very central, very happy with it. There was a deficit of staff , it could have been managed better. The room service breakdast was very generous and punctual. Will definately stay here if i return to Venice.
Stayed 1 night in Dec 2018

2/10 Terrible

Muhammad, London

Disliked: Staff & service, property conditions & facilities
It was like a Haunted house, my wife couldn’t sleep because she was too scared. Mosquitoes were biting in the room. There was no Room service at all. The blanket was too small that it could fit only a small kid. And we two adults had to share it. My room was on 3rd floor and after 7pm the elevator doesn’t work. So you have to use 6263736383 stairs to go down and come up till 3rd floor. I dont recommend this hotel at all. Thanks for reading.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Very poor quality and definitely not worth money
This hotel was exceptionally disappointing, for just under €300 it was not a great experience and to be honest I would have cancelled and gone elsewhere if it wasn’t for Hotels.com non refundable policy ( still angry at this as should be refundable if not what advertised) but I can now understand why. On arriving the receptionist was not very polite and we did encounter some rude behaviour on asking some basic questions regarding the room and the views which were shown on the website. The views were not as shown so pretty disappointing. Overall the facilities are exceptionally basic, no receptionist after 7:00pm, no real facilities, room just smelt of fried food so don’t open the windows as just makes it 10 times worse and although the room was ok decor quite bold the bathroom was a disgrace. The bathroom had a bath with a hole in it, no proper shower just an over bath unit, live wires showing with a bit of paper hanging over the cover and looks like it seriously needs updating as you’ll see in pictures attached. Additionally the beds were hard and cheap, tables were chipboard with table cloth covers, wardrobe different even have handles on them as they had broke off. For the money this Hotel is not good at all and to be honest I would struggle to justify €50 euros for it. Hotels.com you need to seriously review this as not what I feel is what your advertising.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stay Somewhere Else!
When we first checked in on Saturday 10/06, the older gentleman at the front desk was rude and not helpful. We understand the buildings are historical and perhaps impossible to install elevators from the ground floor up to rooms but the inconvenience of Not having elevators nor a Bell Person to assist with the luggage is inconvenient and a struggle to lug your belongings up numerous flights of stairs with absolutely No assistance. Also, the front desk is Not on ground level so you need to haul bags up steps to check in then back down to walk across to another building and up 3 flights of stairs to your room. This should be public knowledge to better prepare those coming to the hotel. The hotel also had a stench coming from the toilets that spread through the corridors of the hotel. Not a pleasant smell. In the morning, they came to your door with an extremely heavy silver platter filled with continental breakfast - hand it to you at the door - and expect you to carry it in the room yourself. The young blonde lady would not carry it in the room for you. Also, the door to the main front entrance of our hotel, ground level, did not securely lock; the hardware to place the key in was totally disassembled leaving a gaping hole in the wooden door allowing anyone to enter without a key. So much for security! The ONLY good thing about the hotel is the Location! WiFi Never worked! Lack of security and cleanliness throughout the establishment was unacceptable for the price.
Stayed 4 nights in Oct 2018

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast too bad for a 4 star hotel. There was the same every day. it has only soluble coffee, not from the coffee machine.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice clean hotel, close to st marks square, breakfast in room
Stayed 4 nights in Sep 2018

8/10 Good

Albert, California

Liked: Cleanliness, property conditions & facilities, room comfort
The room was beautiful and spacious. The location was perfect.
Stayed 2 nights in Sep 2018

10/10 Excellent

frances m.

Property was fantastic, convenient, as they say "location, location, location"
was there less than 24 hours, but had perfect reception and arrangements. concierge very responsive to our requests, which were not complicated/ had to leave early. wish knew the elevator was "closed" at 5 in the morning. Makes sense to increase security, but would have taken bags downstairs night before if I had known. room was perfect and bathroom also excellent. ATLANTA, GA USA
Stayed 1 night in Aug 2018

8/10 Good

Glen, Queensland

Liked: Cleanliness, property conditions & facilities, room comfort
Location close to Piazza San Marco was brilliant. Reception on 1st Floor took us back a bit when we first found the hotel. It's in a very narrow lane just off the piazza. We had a room on 1st floor thank heaven as access via the lift may have been an issue and stairs are difficult for us. The lift is only to be used during selected hours. Shower was not working correctly but was adequate to get us through our stay. Breakfast was exceptional.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2018

8/10 Good

Alyce, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a great location. 5 metres from st Marco square. The staff are friendly and The rooms are very clean however I found the bed a little uncomfortable so didn’t make for the best sleeps. Reception is open from 11am - 7pm with no checkout box to leave keys if you fly/train out early. We left ours in the door of our room. The breakfast is served in your room and you have to tick off what you want and hang it on the door. Expect only sugary bread, sugary croissants, sugary corn flakes, fruit and coffee. Wasn’t the best way to start our day and we had to spend extra on buying food.
Stayed 3 nights in Aug 2018

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Admir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in the heart of Venice
Our stay was enjoyable. The room was as advertised and comfortable for the Italian standard at our price point. We had been in Italy for 8 days and this was our third city. We were on the 4th floor and still could hear some street noise but the most noise came from the neighboring room. The walls seemed paper thin and blocked next to no sound. But we never had a problem during the evening. Everyone was respectful of the hour and we had no troubles sleeping. One querk was the range in times we received our hand delivered breakfast. We requested 0800( the earliest available) and it’s came at 0730, 0745 and 0805. That being said the food was very good and we quickly came accustomed to having breakfast could me to us. Overall I would recommend this hotel to anyone looking to stay in the heart of Venice. OH! the best part of our room was the excellent A/C. It was a welcomed oasis after a long day walking the city.
Stayed 3 nights in Jun 2018

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lucy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude host, faultless location
The location of the room was faultless and the view from the balcony was spot on! However, the room was so cold and the heating (when it actually worked) was so loud and so inconsistent (kept turning itself off) that we had to sleep in jumpers. It took us 20 minutes to check out as we couldn’t find the host and there was no box or anything to put the keys in so eventually gave up and handed the keys to the chef. Be aware of the city tax, on the website it states €1 per person per night however it ended up being €4 per person per night and when we question this to the host he did nothing more than shrug it off.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The room was great spacious. The air conditioning unit could do with some tlc. Check in was in a different building to reception so just be wary of that. No clear checkout instructions in the room. Went across to reception only to find we should have contacted them the day before for early checkout. The owner was easily contactable and was sorted. All in all it was a great stay in this beautiful place. Would I stay here again. Yes I would.
Stayed 3 nights in Feb 2018

8/10 Good

Franco

Liked: Cleanliness
Polite staff average hotel fab location book suite
A small average hotel, not exactly the boutique some describe as. We were lucky to have booked the suite on the top floor with the private terrace. The owner should consider fairy lighting or any lighting and possibly a heater as we sat most evening and enjoyed a bottle of wine but it got so cold once the sun went down it was unusable. Shower was broken but gave a good bad pressure. Mini bar very over priced considering there’s a supermarket 20 meters away. Heating worked fine in the cold months. It’s no hotel Danieli but for price and location it’s just fine.
Stayed 3 nights in Feb 2018

10/10 Excellent

Dale, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities
Close to San Marco, for good or bad
Wonderful place. Beautiful room, great facilities, fantastic continental breakfast (very big surprise). Just 2 blocks from San Marco, so its good for the proximity, but can be bad due to the same proximity (depending on your preference). Only downside is the bed was very hard, but small potatoes compared to the rest of the place. Definitely would return.
Stayed 2 nights in Dec 2017

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Room was in central location but faces street so was a bit noisy till wee hours of morning I am light sleeper so the church chimes were hard to get used to other than that it was comfortable staff was helpful
Stayed 2 nights in Oct 2017

2/10 Terrible

Rob, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor service
We booked a higher end room. When we arrived were told it was full (what's the use of booking?) and sent to an annes which had no lift. I speciically searched out a hotel with a lift beacause of my bad knees. When mentioned to hotel staff there was no response Terrible public relations
Stayed 2 nights in Jun 2017

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service and location were excellent. I would definitely consider staying again.
Stayed 2 nights in Aug 2017

4/10 Poor

trevor, sydney

Disliked: Staff & service
Close to st marks
No view as advertised No staff assistance Walk up building away from main reception- apparently sister hotel

2/10 Terrible

Michelle S.

Do NOT book this hotel
This hotel was a far cry from what they portray on here. There are two buildings and we were put in a building that didn't have rooms that looked ANYTHING like this. Our air conditioner didn't work and was dripping down the wall. The room smelled awfully of smoke and had carpet older that me. The bathroom was a NIGHTMARE. The shower insert was not installed properly so the floor was falling out of it! There was mold everywhere. Part of the molding around the door was just pulled off. The towel holder was held on with duct tape. You could feel the bed springs coming up through the mattress on the bed. This was the worst hotel experience I have had. When we went to complain about the room they acted like they didn't know what we were talking about. We weren't offered a new room, as they said they didn't have any at that hotel or any of their other hotels. I would think that since we were so unhappy they would have offered to cancel our room so we could find another place to stay, but they didn't. We also tried to get assistance getting a water taxi to the airport for our departure and they were less than helpful. We were told they couldn't help and to go to the dock and ask a driver.....This place was something out of a nightmare.
Stayed 2 nights in Jul 2017

6/10 Okay

Nance , Melb, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, however a lot to be desired
Hotel is in great location, St Marks Square. We opted to pay for a room with a view of St Marks Square which was amazing, however the room itself was extremely dated and seemed below a 2 star standard. Perhaps a little make over won't go astray. I don't think this room was worth the amount we paid.
Stayed 2 nights in Jul 2017

6/10 Okay

Nathan, San Diego

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The great location is spoiled by a nasty comment
This hotel is in a great location less than 100 meters from Plaza San Marco (Saint Marks Plaza). Venice is very humid being built in a lagoon and the air conditioner took almost one day to bring the room temp down to a comfortable level. The hotel has virtually no lobby and my significant other had hurt her knee earlier in the week. She was waiting on the steps for me to get her jacket from our room when one female member of the "lobby staff" called her a dog and asked her to get off the steps.
Stayed 3 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice partial view overlooking Piazza San Marco. Not too noisy with the windows closed. Layout of rooms was building made finding the room a little disorienting each time. Could never remember which way was which. Staff was very friendly and helpful.

10/10 Excellent

G, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top location, fair price
My wife and I were looking for a nice romantic hotel in our favorite town , we couldn't find a better deal. The hotel is right behind Piazza San Marco, from our room the view was stunning, we could virtually touch the big iconic campanile of basilica San Marco, in the morning we have been waked up by the unforgettable sound of the two "mori" hammering the big bell, best way to start the day. Room clean with a typical Venetian decor, blue wallpaper everywhere (lovely), we chose to get the breakfast delivered in room and the waitress show up in time. On top of all this, our room had a little private terrace on the roof top with a couple of chairs and a table. I have been in Venice many times but I have never had the opportunity to see this beautiful peace of art from this view. Thanks

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst experience in a hotel check in and out awful
Awful stay at this hotel, after paying over £200 a night, I was appalled at the lack of organisation and care given towards checking in and checking out, noone was at the hotel when we arrived as it was past 7pm, so we were told to ring the bell, of course the bell was out of order, so we then had to call a number. Using our phones cost us a fortune to call but what else could we do? So phoned this number and the receptionist said he would be there to check us in within 10 minutes, so we stayed put. 10 minutes came and we had a phonecall, to only tell us to walk to his hotel to be checked in as he could not move from his hotel. This was a stressful ordeal from travelling all day, spending about one hour trying to find the original hotel to then have to now go on another hunt in the maze of venice streets to find another hotel, after telling the man this he said there is nothing he can do and we must travel to his hotel if we want to be checked in, after what should have only been a five minute walk, but noone having directions for us to follow, we finally arrived at the other hotel 30 minutes later. Finally being checked in and walked back by a lovely night porter to our hotel we were finally in! At the end to check out we waited at a locked door for over 1hr, with other annoyed couples, we had no choice but to leave our keys at an empty door, other than this venice was amazing! just stay ANYWHERE ELSE! hotels.com you should be ashamed to advertise this hotel!!