Location was a little to the east of the center of it all, which was fine by me but others may not like. Staff was very professional and accessible. The only awkward moment was when we realized the suite we stayed in included a "free taxi ride to the island of Murano" to see the glass blowers. This was something my wife really wanted to see, so we took them up on it. Well, the water taxi came right to the hotel, and delivered us to the dock at Murano, where a gallery owner welcomed us, and personally showed us the ovens and a short demonstration of the skill of one of the local glass blowers. We asked why we were getting such personal treatment, and he replied it was due to his relationship with the hotel. Then he took us "upstairs" to his private gallery and offered us wine and beer, and began a high pressure talk about all the exclusive pieces in his gallery. We felt pressure to buy something, and these pieces had lots of zeros in their price tags, way beyond our ability of desire to buy. We had to politely explain to our host that the hotel must have mistaken us for filthy-rich clients just because we stayed in a nice suite. He took us back down to the ground floor, where a hundred other common folk were buying trinkets with two-digit prices, and we bought some inexpensive items and then told the owner we'd like to catch the taxi back to Venice. He got us the boat, which dumped us at a shore dock that was a thirty-minute walk from the hotel.... in the rain.