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Reviews of Hotel Tintoretto

3 out of 5
Hotel Tintoretto
Santa Fosca 2316, Cannaregio, Venice, VE

Reviews

7.6

Good

Rating 10 - Excellent. 63 out of 255 reviews" "
Rating 8 - Good. 103 out of 255 reviews" "
Rating 6 - Okay. 56 out of 255 reviews" "
Rating 4 - Poor. 23 out of 255 reviews" "
Rating 2 - Terrible. 10 out of 255 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Jose Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar para volver
Es un hotel en un sitio cargado de historia, muy confortable, con comida deliciosa y personal muy amable.
Stayed 2 nights in Nov 2023
Response from dany on Nov 23, 2023
Querido Jose Carlo, gracias por su hermosa reseña y estamos muy contentos de que sus vacaciones aquí fueron tan buenos. Esperamos verle aquí de nuevo como un huésped de bienvenida.Saludos de Venecia

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time back in Venice since 1980 honeymoon
Receptionist was very helpful in answering all our questions. Breakfast had a nice variety & cappuccino was great ! Bed was comfortable. Location was great. Easy to walk.
Stayed 3 nights in Oct 2023
Response from dany on Nov 23, 2023
Dear Florence, thank you for your amazing review :-) We are very happy to know that you spent such a lovely time here and we hope to have you as kind guest soonGreetings from Venice

8/10 Good

Francis

Stayed 2 nights in Sep 2023
Response from dany on Nov 23, 2023
Dear Francis , thank you very much for your positive review :-)Greetings from Venice

10/10 Excellent

Elba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute small hotel with a delicious breakfast included, definitely will stay here again.
Response from gabry on Oct 7, 2023
Thank you so much for your kind review :) Hope to see you soon. Kind regards

8/10 Good

Paola

Travelled with family
Liked: Staff & service, property conditions & facilities
Muy cómoda y el aire acondicionado Perfecto.
Stayed 1 night in Jun 2023

8/10 Good

Nirmal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel location is at center and everything is in a walking distance. The only problem I had was, the window of the room that I got was facing the main road and there were loud noises you could hear during late night from the streets. Other than that I had awesome experience.
Stayed 3 nights in Mar 2023
Response from dany on Mar 26, 2023
Dear Nirmal, thank you very much for your opinion about us. We are happy to know that you find the location very good but we are sorry about the noises from the streets. We always remind guests that we have also rooms with canal view or inner courtyard that are very quite...We hope to have you again as kind guest in a quite room :-)

4/10 Poor

Joji

Stayed 3 nights in Feb 2023
Response from dany on Nov 23, 2023
Sorry but we don't understand your review.We appreciate criticism because we can always improve but if you don't write what they are we can do nothing Regards

8/10 Good

Cristina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful and the position very convenient
Stayed 2 nights in Feb 2023
Response from dany on Mar 26, 2023
Dear Cristina, thank you very much for your review. We are happy to know that you appreciate not only the location but also the friendly staff.... :-)

4/10 Poor

Josephine

Travelled with group
Disliked: Cleanliness, property conditions & facilities
To old the carpet and smell bad
Stayed 1 night in Oct 2022
Response from dany on Nov 15, 2022
Dear Josephine, thank you for sharing your experience. Regarding the old carpet, we guess you are referring to the annex. So we want to inform that from january 2023 the annex is going to be completely restored so you will not find carpet anymore. as far as the smell is concerned we don't know if you are referring to the toilette. We always remind the guests that we are 24 h at disposal for any kind of problem.Best Regards

8/10 Good

Selene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really good location, clean, have a good stay . I'll recommend it if you don't want a fancy hotel but comfortable and clean
Stayed 1 night in Sep 2022
Response from dany on Oct 16, 2022
Dear Selene. thak you very much for sharing your experience and for reccomending us... We really appreciate that you find so good not only the location but also the cleanliness and the comfort....We hope to see you again as kind guest... :-)

10/10 Excellent

Hana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 1 night in Aug 2022
Response from la on Oct 16, 2022
:-)

10/10 Excellent

Alun

Stayed 5 nights in Aug 2022
Response from dany on Aug 21, 2022
Thank you for your amazing review. :-)Greetings from Venice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and accommodating
Stayed 1 night in Jun 2022
Response from gabriella on Jun 24, 2022
thank you Sirs for your fantastic review...we're really happy that your Holidays was really nice :) Hope to see you soon REgards Gabriella

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, staff & service
Nice location but just extremely small shower 🚿.
Stayed 2 nights in Jul 2021
Response from gabry on Jan 4, 2022
Thanks Carla for your review :) we are glad that your stay was nice...as the building in Venice are very ancient and with particolar rules regarding renovation, there are some bathrooms more little than others :( Hope to see you next time!! regards Gabriella

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Nice Hotel Great Location Friendly Staff
Stayed 3 nights in Nov 2021
Response from gabry on Nov 30, 2021
Thank you very much for you review, we are really happy that your stay was nice :) hope to see you again Have a nice day!!! Gabriella

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Cheap and cheerful in Venice
No thrills hotel in the centre of Venice for £50 a night; No complaints. Could do with stronger air conditioning but other than that it acts as a decent base for seeing the city. Breakfast was pretty good with plenty of choice. Pleasant stay.
Stayed 4 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in Marcuola, an excellent neighbourhood from which to explore Venice. Service was super, including speedy and accurate communications by email before the trip. Seriously: the best level of English and helpfulness ever. The room was in a separate building, and it was large enough for 3 adults and a teenager. The view was gorgeous and the decor was pleasing. Breakfast was nice, and the shower was great. I saw some reviewers complaining about mould - mate, it’s Venice! Sometimes it smells. We had absolutely no smell trouble, as the fortnight before our trip was dry and sunny, but I am sure a few days’ rain and it would have been smelly. That’s how it is. You can get to the hotel from Piazzale Roma using the water bus number 1 or 2 (get out at S Marcuola, it’s 4 stops). Then it’s a 5 min walk up a couple of bridges. Be careful with a few logistics: when we checked in we were given a what’s app number to ring or message at any time as reception is 24hs. But the number was incorrect. You may want to check it when you arrive. There was a very noisy heater in the room (the central system). Like a fridge that is incredibly loud. They said it’s been recently fixed - but clearly needs fixing again. You may want to check it if you stay in Casanova. Apart from these tiny things, a perfect place. Price was quite good too!
Stayed 2 nights in Dec 2019
Response from Daniela on Jan 3, 2020
We are truly proud to thank you for your feedback and for your kind words. We are glad to know that you appreciated our central position and that you perfectly understand strengths and weaknesses (possible smell in case of tide) of the city. We are also happy to hear you enjoyed our staff’s courtesy and helpfulness, we are very sorry that you couldn't contact us by what's app due to a misunderstanding... We definitely look forward to having you back here again in the upcoming future!

6/10 Okay

Mike

Stayed 2 nights in Oct 2019
Response from dany on Nov 23, 2019
Thank you Mike. Regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from gabry on Nov 5, 2019
thanks for your feedback :-)

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel!
When looking this was at the cheaper end of options so I didn’t have any expectations however the room was beautiful - it looked newly decorated compared with the pictures and was much bigger than I was expecting. The bathroom was modern and we had a large balcony that overlooked the canal. We only had breakfast once however it had everything you would expect from continental. We were concerned about the reviews saying there was another entrance, however it was just the other side of the hotel and had keycard entry and a number of rooms within. We walked from P.de Roma and for some reason google maps took us to the wrong location however Apple maps seemed to work (it was another 10 mins walk down the road). Great location and we actually ended walking to most places.
Stayed 4 nights in Oct 2019
Response from gabry on Nov 5, 2019
Dear Sirs we are very happy that your stay was confortable....we are also happy to gave you a complimentary upgrade in a suite with canal view !!:-) Hope to see you again for your next holidays Regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners and staff are lovely The breakfast was great
Stayed 2 nights in Oct 2019
Response from gabry on Oct 22, 2019
thank you very much for your kind review. Hope to see you again, regards

10/10 Excellent

K, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel . Great staff and the hotel rooms were clean and had all the proper amenities for their customer
Stayed 1 night in Oct 2019
Response from gabry on Oct 22, 2019
Dear Sirs your feedback is really important for us :-) We're really happy that you enjoyed your stay. REgards

4/10 Poor

Claire

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had a great view of the canal, however the room was not very cleanly or updated. Found multiple hairs/stains in our bedding, as well as crumbs on the floor upon entering the room. Our room also did not appear like the pictures we were shown when we booked it. There was no air conditioning in the room, which would have been fine except when we had the windows open the mosquitos would come in and bite us, so screens should be added. Finally, the toilet always made a gurgling noise after we used it which was cause for concern. The staff was extremely friendly.
Stayed 2 nights in Oct 2019
Response from dany on Nov 5, 2019
Dear Claire, we are very sorry about your complaint but we are disappointed that you have never been to the reception as it is very important for us the cleaning service as you can see from other reviews. Anyway you had the room that you have reserved and descriptions and photos of any room type are well specified. As far as mosquitos are concerned, this is a problem of the summer season when air conditioning is on and so you don't need to open the window. As you can guess, it it very unusual in the end of october, when air conditioning is off beacuse of italian law for energy saving but this year the wheater has been crazy and temperature was higher that usual . Best regards

10/10 Excellent

Anonymous, US

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Location was in Venice not far from the train station. Extremely convenient and clean. I would stay here again.
Stayed 1 night in Oct 2019
Response from gabry on Oct 8, 2019
thank you very much for you kind rewiew..we appriciate it regards Gabriella

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely service, our room was really large and nicely decorated. The location was also really great.
Stayed 3 nights in Sep 2019
Response from gabry on Oct 4, 2019
thank you very much for your comment....we appreciate

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from gabry on Sep 9, 2019
thank you very much for your review..very kind from you Hope to see you again :-)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from gabry on Aug 20, 2019
thank you for your comment, we are glad that your stay was really nice :-) Regards Gabriella

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice small hotel, great value for money, excellent staff , immaculately clean rooms
Stayed 5 nights in Jun 2019
Response from gabry on Jun 25, 2019
thanks to took time to review us :-) Hope to see you soon!!! Gabriella

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from gabry on Jun 25, 2019
thanks for your feedback, hope to see you again

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not stay at the hotel because of the bad conditions and it did not have air conditioning as the reservation said.
Stayed 2 nights in May 2019
Response from danive on Sep 12, 2019
Dear Eder, we are very disappointed and surprised about your feedback. First of all you STAYED in our Hotel but maybe you didn't realise that because when you came back during the night you drank a little bit. The guardian had to reproach you many times as you were disturbing the other guests ! As far as the a/c is concerning, we want to underline that when you arrived the wheater was cold due to bad weather in Italy (unusual for the season) and for this reason we had to switch on the heating ...Moreover we want to REMInd YOU that you LEFT the Hotel WITHOUT PAYING the and city tax!!!!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very convenient location and nice breakfast. Be ware there is no elevator so it can be cumbrrsome to bring the suitcase up to the toom
Stayed 2 nights in May 2019
Response from danive on Jun 3, 2019
:-) Thank you for your kind feedback. we hope see you soon again as kind guests. Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly staff. Brilliant location fab restaurant. Could do with better beds. Way too hard and could do with a little bit spent on it. But room size good If bed was comfy would recommend
Stayed 3 nights in Feb 2019
Response from danive on Apr 9, 2019
dear Guests, thank you very much for your good opinion...We hope to see you again as kind guest.. Regards Hotel Tintoretto's staff

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
I stayed in the Annexe, my room was fine but not warm enough. A reasonable selection of food was available for the self-service breakfast, which was located a minutes walk from the hotel. I found all the staff very friendly and helpful.
Stayed 3 nights in Jan 2019
Response from danive on Apr 30, 2019
Dear Sirs, thank you for your opinion..we are sorry you say that the room was not so warm but if you had inform us we could have helped you...We can change temperature of teh heating from our pc... We hope to have you as kind guest again..Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from danive on Nov 19, 2018
Thank you! :-)

8/10 Good

patricia

Liked: Cleanliness, staff & service, room comfort
great location,great staff, nice breakfasts, room very small though, but its venice!
Stayed 3 nights in Oct 2018
Response from danive on Oct 26, 2018
Dear Patricia, thank you for sharing your good opinion about us...If you will come back here as kind guest we suggest you to not too book the smallest room of the hotel...We have also standard room or Canal view room and not only economic smalldouble ! Check the price , maybe is not so expensive for you if you don't like small room.. Best regards Hotel Tintoretto's staff

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tintoretto
The hotel was nice, and conveniently located. The only negative was that the breakfast was skimpy, and when food ran out, they weren't very timely replacing it.
Stayed 2 nights in Sep 2018
Response from danive on Oct 23, 2018
dear Jim, thank you for sharing your opinion and for appreciating the hotel and the location... Best regards Hotel Tintoretto's staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Tintoretto - great place
Great area, right on Stada Nove - the main street that runs through the area. Hotel staff was very helpful and articulate about everything we needed to know. Our room was not in the same building as the hotel office. After checking in, one of the staff led us across the street and down the block. Our room overlooked the main street, with windows and shutters that opened. The room was small, but it was very clean, with a nice bathroom. The mattress was not the thick mattress with foam, etc, that us Americans are used to. It was a thin mattress on a wood frame, but it was comfortable. We were happy with every aspect of staying there, however. Pros - clean, good neighborhood, good staff. Cons - Small room, refrigerator did not work, thin mattress. When we go back to Venice, we will stay at the same hotel.
Stayed 3 nights in Sep 2018
Response from danive on Oct 23, 2018
Dear Guest, we are very happy to know that you spent a very confortable stay here and that you appreciated non only the helpfulness staff and the cleaning but also the room and "every aspect of staying" as you wrote... Thank you for remmending Hotel Tintoretto :-) Hoe to see you soon.. Best regards Hotel Tintoretto's staff

4/10 Poor

Hilary, Atlanta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Someone needs to take bleach to this place
Gross and disappointing. Not romantic at all. Pictures of this place are misleading as the room was actually in another building down an alley across the street. Dingy moldy carpet and celings. Helpful and kind from desk which was the only plus I can think of for this place. Extremely hot rooms. Two hard uncomfortable twin beds on a frame with two flat pillows and calling it a double bed. Hideously uncomfortable and be ready to fall in the crack. Tiniest shower weve ever seen in a european hotel for this price range and we have stayed in close to 15 at this point always in this price range or cheaper never one this bad. Whole facility looked stained and dingy and felt very unclean black moldy cords in shower and on ceilings. No toiletries and only two full sized towels. Skimping on every turn. Very low quality hotel for the price I would not stay here and definitely not if you are looking for a romantic place!! The location isnt even that great its far from the grand canal and all the major sites so really no reason to stay here except for the staff which could probably be found elsewhere.
Stayed 2 nights in Sep 2018
Response from danive on Oct 26, 2018
Dear Hilary, we are sorry to know that you didn't appreciate your stay a part from the staff. We have several room types that have different prices, obviously canal view rooms are the most romantic but also expencive... We also have some renovated rooms and we could have changed your room if only we had know from you that you didn't like your room...We have also 6/5 different types of pillows, if you didn't like we could have changed them...And we want just to make you understand the the price you payed is quite cheap for a 3 stars hotel in the city center of one of the most important (but also unique) city of the world in high season time... Best regards

6/10 Okay

Verified traveller

Average or better
Average , location Ian goods , hotel is very old , breakfast average , size of room good , size of shower very small
Stayed 3 nights in Sep 2018
Response from danive on Sep 19, 2018
Dear Sirs, thnak you for your review. We want just to inform you that part of the hotel has been restored during this year.. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
We had a very nice stay. The hotel staff was friendly and attentive and the breakfast was good. Hotel location very convenient.
Stayed 2 nights in May 2018
Response from dany on Jun 8, 2018
Dear Guest, thank you very much for sharing your opinion! We hope to see you again as kind guest! Regards Hotel Tintoretto

6/10 Okay

Verified traveller

Liked: Cleanliness
No air conditioning, because as they said its against the law in Italy to run air conditioning before the month of June. They should have explained it in their booking page
Stayed 2 nights in Apr 2018
Response from dany on Apr 29, 2018
Dear Sirs, we are sorry for your dissapointing but in April , during spring season, usually the temperature is about 20/22 degrees and so there is no need of air conditioning . Anyway, there is a law according to which is not allowed to switch on air conditioning or heating too early beacuse of energy saving and against pollution. Best regards Hotel Tintoretto's staff

8/10 Good

Antony

Liked: Cleanliness, staff & service
Disliked: Room comfort
Response from dany on Apr 27, 2018
dear Antony, thank you very much for your good opinion! We hope to see again as kind guest and we send you our best regards Hotel Tintoretto's staff

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value in Venice
The hotel is run very efficiently and is a good value for the price. Front desk staff very helpful and friendly. Will-if is spotty but I don’t expect it to be great in Venice. Three hundred year old buildings with 2 four thick walls does not meld well with wi-go.
Stayed 5 nights in Oct 2017
Dear Guests, we are happy to know that you spent a nice holiday here and thank you for sharing your positive experience. Best regards Hotel Tintoretto's staff

6/10 Okay

Ada, Stoke Poges

Liked: Cleanliness
Disliked: Property conditions & facilities
Good location but felt a little down at heel
This is a small - you could say cramped - hotel in a quaint but dilapidated building. Quite close to S Lucia station, it's conveniently placed. Our room was actually two small rooms knocked into one, with a nice little bathroom. Overlooking a canal, it was pretty, if a bit smelly (not the fault of the hotel, obviously!) There was some "technical" problem with the breakfast room space on our 2nd morning which meant that breakfast was brought to the room, 45 minutes before the time requested. The resulting confusion, combined with their refusal to take payment of tourist tax by card, because of the cost to them, gave us an impression of a business that was only "just about managing".
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service
supper tiny rooms..pay for the upgrade in advance..hotel is good value
Stayed 3 nights in Sep 2017
Response from deny on Sep 21, 2017
Dear Sirs, we don't know where do you come from or what are you standard for room space but we can assure that mq 15/20 for standard room or mq 20/25 for superior room are good for italian standar and for Venice expecially, where hotels are part of very ancient and preciuos buildings! Anyway, on expedia you can check anytime also the measure of each room... Best regards

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Manager should spend a night sleeping in each bed
In the past I was employed by a 5 Star hotel chain - one of our driving questions was, "Would you be proud to have your loved ones stay in every room of your property?" I would shun to think that the owners and/or the employees of the Hotel Tintoretto would be proud to sleep on the bed that was in our room. The management should be hyper-aware of the condition of the furniture in their rooms. I am well aware of the parameters of a 3 Star hotels and do not expect 5 star amenities out of a 3 star property, however, the bedding was not even on par to receive "Hostel" status. Most employees were perfunctory, the hotel is very clean and is in a great location.
Stayed 3 nights in Aug 2017
Dear Mr David, we are sorry that you didn't appreciate your stay here but we think that if you are used to have high quality service you have to check what you reserve ( in this case a french room smaller that the double and also bed large cm 135) and not buy the most economic solution... If you desire so high quality standard you can also reserve the superior Canal view room , as an example, but obviously the price would be more expensive...We are very disappointed that you didn't inform us about your insatisfaction , maybe we could help you to have a pleasant stay ... Regards Hotel Tintoretto

6/10 Okay

Chris

Liked: Property conditions & facilities
Disliked: Cleanliness
Could do better
Venice was marvellous and there was not very much in the way of queuing which made everything much easier to fit into the couple of days we had there. The hotel was OK but nothing special and its a bit disappointing that you can't just have a drink in the hotel restaurant without food.
Dear Sirs, thank you for your feedback but we want just to underline that the Restaurant doesn't belong to the Hotel property and for that it has a different management.. Anyway we are very surprised about your statement that "you can't have a drink without food.." so we asked for information but the manager of the restaurant said that maybe it was just an exception due to the fact that many people were waiting for a seat in order to have dinner... Best regards

6/10 Okay

Azza, Jordan

Liked: Cleanliness, staff & service
A good humble hotel
Good location, good breakfast and clean facilities. We had a triple room and the third bed was very uncomfortable, unfortunately after complaining they didn't change it.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Horrible
We needed a hotel which had late check in. The room was tidy, the bed cramped with stains all over the bed. Wouldn't reccomend.
Response from manager on Aug 5, 2016
Dear guest, we are very sorry that your stay was not pleasant and very disappointed about your negative comment because you booked a small economy room ( the most economic) but if you needed a bigger room you could have booked the standard double or the superior double that are a little bit more expensive... The check -out time is well written on the info in the web site but if you asked at the reception maybe we could help you.... anyway we don't find correct to write a negative comment without writing the name and we think that if there were seriuos and real problem and your stay was so horrible you could have speak with the management when you were here...