Ratings based on 350 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to St Marks and great restaurant

Posted 15-Oct-2014
Pros: Location, rooftop terrace
Great to arrive at back door via a private taxi; really adds to the Venitian experience. Close to St Marks square, Harry's bar, Gritti Palace, etc. The restaurant (La Caravella) is ranked 32 out of thousands in Venice by TripAdvisor members; it has great seafood . . . and, although rather expensive, hotel guests get a 10% discount (at least when we were there in Oct). Our room was rather small but that is not unusual in Venice.
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Great hotel in great location

Posted 5-Sep-2014
Pros: the location
Cons: nothing
Location: San Marco and Canale Grande are right around the corner.
This hotel is just 5 minutes away from he centre. Breakfast is nice. The hotel staff was very helpful. If you arrive by plane take the water bus to San Marco and walk the last 5 minutes. If you arrive by car or train take water bus line 1 to San Marco. Do not spend Euro 140 for a private water taxi from the airport or Euro 70 from the bus/train station.
5 out of 5
Recommended
for Everyone
by A verified traveller from Pennsylvania

The hotel is in an ideal location in San Marco.

Posted 5-Aug-2014
St. Mark's Square, gondolas, restaurants and shopping are all very close. The staff was absolutely amazing ;helpful and courteous beyond what would be required. We loved this hotel!
5 out of 5
Recommended
for Families
by A verified traveller from Canberra Australia

Best service EVER!

Posted 25-Jul-2014
The staff here could not have been more efficient, friendly and helpful. They stored out bags for us for a week while we travelled off yo Switzerland, and then posted our winter things home for us when we arrived back into Venice for our week of sparkling weather and amazing experiences. Nothing was too much teouble for staff and the whole experience was charming and positive. 5 mins walk to St Marks square means you are right near the action but far enough away for peace and quiet when required. A LOVELY STAY!
4 out of 5
Recommended
for Everyone
by A verified traveller

Oasis in Venice.

Posted 21-Jul-2014
Pros: Convenient location. Excellent restaurant.
Location: Close to St Marks Square and the myriad of interesting sites and scenes of Venice.
We were on a whirlwind driving trip from Nice to Croatia and the hotel was a welcome oasis in a very busy city.
3 out of 5
Recommended
by Paul from Cleveland

Grand Old Lady....is Tired

Posted 19-Jul-2014 on Hotels.com
This hotel is in need of moving into the 21st Century...it is tired, dated, antiquated and the staff needs some friendliness training...I have stayed here 4 times on vacations over the past 10 years and nothing...nothing has been done to upgrade the hotel during that time...
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place , well located in the city

Posted 11-Jul-2014
I have been there several times , and it's been great each time HD
5 out of 5
Recommended
for Everyone
by Elaine from Scotland

Fantastic hotel in the heart of Venice!

Posted 22-Jun-2014
Pros: The breakfast was, by far, the best we have ever had in Venice. The courtyard setting was perfect.
Cons: Nothing.
Location: Approximately 200 metres from St Mark's Square, a short walk to Rialto Bridge, Academia Bridge and several vaporetta stops on the Grand Canal.
This was a perfect hotel for us - traditional, family owned, fantastic location, wonderful restaurant and excellent breakfast served in a beautiful courtyard setting. The only slight criticism would be that the standard room which we had booked was a wee bit on the small side. However, we have stayed in several hotels in Venice in the past, and small rooms are not uncommon. This is a terrific hotel and we will be staying there again on our next visit to Venice.
5 out of 5
Recommended
for Getaway With Friends
by FAM from New York, New York

Unbelievable Staff

Posted 19-Jun-2014 on Hotels.com
This was our second stay at the hotel in the past 1 1/2 years, and we enjoyed ourselves both times. The staff service is absolutely fantastic, there to make your stay as comfortable, relaxing, and worry free as possible. The Hotel itself has a great location, right in the middle and within walking distance of all that Venice has to offer.
4 out of 5
Recommended
for Everyone
by Kristy

Your Average Italy Hotel

Posted 18-Jun-2014
Pros: It was unique. It makes you feel like you are in a movie...possibly a scary one. Ha!
Cons: Air conditioning.
Location: San Marco square is very close along with nice shops. BEST ADVICE: Take the 1-line water bus.
It's difficult to compare as I have not been to any other hotels in Venice. I would say this one is definitely more boutique-like. They have a wonderful restaurant and they offer a free boat ride which I think is very nice. Staff was friendly but did not give out the best restaurant/food recommendations. We did eat at the hotel's restaurant which I must admit, could be one of the nice places to eat in Venice if you want to get a way from tourist traps. We enjoyed San Marco Square and sat outside while all of the bands played around the square. Venice is generally more quiet by night but also very romantic. The one issue I had which is not relative to the hotel are all of the street men selling bags...they are awful and I really wish the city would do something about them.