Ratings based on 357 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom North Carolina

Great hotel in the heart of city

Posted 18-Nov-2014
Pros: Staff, restaurant, location
Cons: Some décor update of room.
Location: Easy to get to everything. Get lost in the city. You won't regret a stay here. Good choice.
This hotel was located in a great area that was easily accessible from St. Marks Square. Staff was very helpful and dinner at the excellent restaurant was a don't miss bonus. Rooms were quite basic, but very comfortable and spacious. Could use some update in décor of rooms but were clean and enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Extremely helpful and friendly staff.

Posted 10-Nov-2014
This hotel is located just a five minute walk from St Mark's Square. Our room was in great condition and very comfortable. The breakfast was fantastic, offering a wide range of foods to cater for all members of our party. On return from our holiday we wished we had purchased a glass elephant from one of the stores in St Mark's Square. As we could not remember the name of the store we emailed the Saturnia to ask if they could assist. The concierge kindly offered to send a member of staff to St Mark's Square to find the store we were referring to and then emailed us back with their name and contact details. This wonderful hotel's customer service went well above and beyond all expectations and we are very grateful for their time and assistance. I would highly recommend the Saturnia.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Queens, NY

Posted 7-Nov-2014
Pros: Location, location!
Cons: Add one English TV news channel. Current events is vital even when you're on vacation.
The concierge and staff are very courteous, very helpful and speak English well. The hotel are close to St Marks square, Riva Degli Schiavoni and not too far from Realto Bridge. Accessible to taxi at the rear of the hotel specially those traveling heavy. For European standard the room was a decent size, bed was firm just what I like. Although may not be necessary for some it would be nice to have at least one English TV news channel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to St Marks and great restaurant

Posted 15-Oct-2014
Pros: Location, rooftop terrace
Great to arrive at back door via a private taxi; really adds to the Venitian experience. Close to St Marks square, Harry's bar, Gritti Palace, etc. The restaurant (La Caravella) is ranked 32 out of thousands in Venice by TripAdvisor members; it has great seafood . . . and, although rather expensive, hotel guests get a 10% discount (at least when we were there in Oct). Our room was rather small but that is not unusual in Venice.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Texas

Great hotel in great location

Posted 5-Sep-2014
Pros: the location
Cons: nothing
Location: San Marco and Canale Grande are right around the corner.
This hotel is just 5 minutes away from he centre. Breakfast is nice. The hotel staff was very helpful. If you arrive by plane take the water bus to San Marco and walk the last 5 minutes. If you arrive by car or train take water bus line 1 to San Marco. Do not spend Euro 140 for a private water taxi from the airport or Euro 70 from the bus/train station.
5 out of 5
Recommended
for Families
by A verified traveller

Wonderful Hotel

Posted 22-Aug-2014 on Hotels.com
This was a terrific hotel. The staff was outstanding and provided four star service. Rooms were a bit small, but clean. The location was EXCELLENT. Just minutes from all the attractions.
5 out of 5
Recommended
by Sharon

This traveller left a rating score only Posted 13-Aug-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Pennsylvania

The hotel is in an ideal location in San Marco.

Posted 5-Aug-2014
St. Mark's Square, gondolas, restaurants and shopping are all very close. The staff was absolutely amazing ;helpful and courteous beyond what would be required. We loved this hotel!
5 out of 5
Recommended
for Families
by A verified travellerfrom Canberra Australia

Best service EVER!

Posted 25-Jul-2014
The staff here could not have been more efficient, friendly and helpful. They stored out bags for us for a week while we travelled off yo Switzerland, and then posted our winter things home for us when we arrived back into Venice for our week of sparkling weather and amazing experiences. Nothing was too much teouble for staff and the whole experience was charming and positive. 5 mins walk to St Marks square means you are right near the action but far enough away for peace and quiet when required. A LOVELY STAY!
4 out of 5
Recommended
for Everyone
by A verified traveller

Oasis in Venice.

Posted 21-Jul-2014
Pros: Convenient location. Excellent restaurant.
Location: Close to St Marks Square and the myriad of interesting sites and scenes of Venice.
We were on a whirlwind driving trip from Nice to Croatia and the hotel was a welcome oasis in a very busy city.