Executive Suite | Private spa tub
Check availability

Reviews of Hotel Dona Palace

4 out of 5
Hotel Dona Palace
San Marco 391, Venice, VE

Reviews

8.8

Excellent

Rating 10 - Excellent. 538 out of 1002 reviews" "
Rating 8 - Good. 344 out of 1002 reviews" "
Rating 6 - Okay. 81 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

dennis, humble

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel with everything around it, shops and restaurant's. Would highly recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Dorothy, Elland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Silvina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, charming property, great service and breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Nanette Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time at Dona Palace Hotel in Venice Italy and I must say each time I am amazed at how flawlessly managed it is. My room was "home away from home" in every aspect. I love their bed sheets! Grande place and very comfortable in every manner. Thank you for making my visit to Venice so enjoyable.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mayerling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and the staff are absolutely amazing.
Stayed 2 nights in Feb 2024

8/10 Good

Mohammad Farouk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from hotel Donà Palace on Jan 11, 2024
Thank you for choosing our hotel! We hope everything was to your liking, in the hope of being able to welcome you again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous, comfortable stay
Fabulous from entering the foyer, beautiful surroundings. desk staff, helpful and friendly. luggage immediately taken to our room. Our room number 45 was big, bath, two sinks, lots of toiletries. Air conditioning, huge comfortable bed. Breakfast was incredible, again staff attentive and friendly. We have been visiting Venice seven years, best hotel we have been in.
Stayed 3 nights in Nov 2023
Response from hotel Donà Palace on Dec 19, 2023
Thank you for your kind words, we are very happy that you had a good stay and had such a good time in our hotel. We would be really happy to host you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
We had a canal view and it was very beautiful Central to all the main spots to see Very friendly staff, very helpful with directions and connecting pick ups Very good breakfast too I will go back again if ever if ever in Venice again
Stayed 1 night in Oct 2023
Response from hotel Donà Palace on Nov 4, 2023
Thank you for staying with us. We are happy that you appreciated the beauty of our hotel and the very convenient and central location. We would be happy to host you again in Venice!

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little boutique hotel. Breakfast room and small bar area are charming. Rooms are comfortable and roomy. Staff is pleasant but could smile more:-)
Stayed 2 nights in Oct 2023
Response from hotel Donà Palace on Nov 4, 2023
Thank you for staying with us. We are happy that you appreciated the beauty of our hotel. We would be happy to host you again in Venice!

8/10 Good

Judy, Laguna Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our stay, and the location was very convenient to plaza Santa Marco. The only downfall was the bathroom grout had some mold in the shower area. The staff was very nice, and the room was roomy and clean otherwise.
Stayed 2 nights in Oct 2023
Response from hotel Donà Palace on Oct 24, 2023
Dear Judy, thank you for staying with us. We are happy you enjoyed our hotel. Thanks for the advice, it's always useful for us to improve.If you return to Venice we would be very happy to host you again!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
This is s very nice hotel, and I was quite comfortable here. The breakfast room, bar, patio, and terrace were very nice. Elia, in the bar was a great bartender. He made me something quite tasty. I would certainly stay here again if I wanted to be in the very busy area of San Marco.
Stayed 4 nights in Oct 2023
Response from hotel Donà Palace on Oct 24, 2023
Dear Tracey, thank you for staying with us. We are happy you enjoyed our hotel.If you return to Venice we would be very happy to host you again!

10/10 Excellent

William H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from hotel Donà Palace on Oct 24, 2023
Dear William, thank you for staying with us. We are happy you enjoyed our hotel.If you return to Venice we would be very happy to host you again!

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Amazing stay from check in to check out four days later. Front desk is outstanding in being so helpful during our stay, especially Stephnie.
Stayed 4 nights in Oct 2023
Response from hotel Donà Palace on Oct 24, 2023
Dear Dennis, thank you for staying with us. We are happy you enjoyed our hotel.If you return to Venice we would be very happy to host you again!

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lovely suite. Charming garden overlooking canal.
Stayed 3 nights in Oct 2023
Response from hotel Donà Palace on Oct 18, 2023
Dear Alex thank you for staying with us. We are happy that you enjoyed our hotel, especially the garden overlooking the canal.If you return to Venice we would be very happy to host you again!

10/10 Excellent

Margot

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good experience and nice roof terrace. However, the picture representing the suite we booked is confusing, as the room looked totally different with low ceilings and modern decor, which was fine, but not what you expect from the photo.
Stayed 1 night in Oct 2023
Response from hotel Donà Palace on Oct 16, 2023
Dear Margot, we are very happy that you enjoyed our hotel.We're sorry you expected a different room, we hope you enjoyed it anyway.If you return to Venice we would be happy to host you again!

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, excellent location. Gorgeous room! Overall very nice and was very clean. One of your concierges gave me an excellent recommendation for a more authentic restaurant that was more for locals. Thank you for giving me a great experience in Venice by having such lovely accommodations.
Stayed 3 nights in Oct 2023
Response from hotel Donà Palace on Oct 16, 2023
Dear Marina, we are very happy that you appreciated our hotel, especially its central location and the beauty of the rooms.If you return to Venice we would be happy to host you again!

10/10 Excellent

DONG HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from hotel Donà Palace on Oct 16, 2023
We are very happy that you enjoyed our hotel.If you return to Venice we would be happy to host you again!

10/10 Excellent

Afsaneh

Travelled with group
We were at the hotel a few hours early, but the reception was very helpful and nice and they accommodate us.
Stayed 1 night in Oct 2023
Response from hotel Donà Palace on Oct 16, 2023
Dear Afsaneh, we are very happy that you enjoyed our hotel.If you return to Venice we would be happy to host you again!

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely stay here again. Great location, service and breakfast was delicious.
Stayed 2 nights in Oct 2023
Response from hotel Donà Palace on Oct 16, 2023
Dear Kathryn we are very happy you had a good stay. We're glad you enjoyed the excellent breakfast.We would be happy to host you again!

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Perfect location for St Mark's Square! Lovely outdoor seating area beside canal. A rarity in Venice. Front Desk staff were extremely helpful. Overall, a perfect stay at Dona Palace! Thank you Dona Palace!
Stayed 3 nights in Oct 2023
Response from hotel Donà Palace on Oct 16, 2023
Dear Jane, we are very happy that you appreciated our hotel, especially its central location and the garden overlooking the canal. If you return to Venice we would be happy to host you again!

10/10 Excellent

Angela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything about this hotel. Would definitely stay here again!
Stayed 2 nights in Oct 2023
Response from hotel Donà Palace on Oct 16, 2023
Dear Angela, we are very happy that you enjoyed our hotel. If you return to Venice we would be happy to host you again!

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Would stay again.
Stayed 1 night in Sep 2023
Response from donà palace on Oct 2, 2023
We are always very pleased when our guests appreciate our hotel.We would be very happy to host you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Venice
This is a great hotel with friendly staff. Location is close enough to St Marks Square without having the noise and people traffic. Breakfast and bar were great. We stayed in two different rooms. Both well appointed. Another couple in a third room traveling with us and it was beautiful. If you are using the room with roof top hot tub, be advised it is NOT heated. Would probably choose another room there next time. And we would definitely stay here next time.
Stayed 3 nights in Sep 2023
Response from donà palace on Oct 2, 2023
We are always very pleased when our guests appreciate our hotel, especially the central and very convenient location.We would be very happy to host you again!

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views of the canal, big room, clean and full of amenities.
Stayed 1 night in Sep 2023
Response from Donà Palace Staff on Sep 14, 2023
thank you for choosing our hotel. We are happy to know that you enjoyed your stay. We hope to be able to host you again in Venice.

10/10 Excellent

Kathryn

Stayed 1 night in Aug 2023
Response from donà palace on Oct 2, 2023
We are always very pleased when our guests appreciate our hotel.We would be very happy to host you again!

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Donà Palace Staff on Sep 14, 2023
thank you

10/10 Excellent

Michael, Springboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff, clean and spacious rooms!
Stayed 1 night in Aug 2023
Response from Donà Palace Staff on Sep 14, 2023
thank you for choosing our hotel. We are happy to know that you enjoyed your stay. it's nice to read words of appreciation for the location, the staff and the cleanliness. We hope to be able to host you again in Venice.

10/10 Excellent

Kam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Aug 2023
Response from Donà Palace Staff on Sep 14, 2023
thank you

10/10 Excellent

John Patrick

Travelled with partner
Liked: Amenities
Staff excellent
Stayed 4 nights in Aug 2023
Response from Donà Palace Staff on Sep 14, 2023
thank you for choosing our hotel. We are happy to know that you enjoyed your stay. We hope to be able to host you again in Venice.

10/10 Excellent

Rayan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 3 nights in Jul 2023
Response from Donà Palace Staff on Sep 14, 2023
thank you

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Donà Palace Staff on Sep 14, 2023
thank you

10/10 Excellent

Jc

Stayed 3 nights in Jul 2023
Response from Donà Palace Staff on Sep 14, 2023
thank you

10/10 Excellent

James Dewitt

Stayed 1 night in Jul 2023
Response from Donà Palace Staff on Sep 14, 2023
thank you

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and one of the hidden gems of Venice...don't tell anyone.....
Stayed 3 nights in Jun 2023

10/10 Excellent

Josephine

Stayed 1 night in Jun 2023

6/10 Okay

michelle

Travelled with family
Liked: Cleanliness, staff & service
THe hotel is a great location. Staff was nice. Room is nice size and looks nice. The bed however is hard not comfortable and pillows are bad. Had problem with toilet and couldn't call down to get help. Had to go downstairs to front desk and get help as toilet wouldn't stop flushing. Very low ceilings.
Stayed 1 night in Jun 2023

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Adorable hotel in a great location. Friendly staff. Very close to duomo, vaporetto, dining, and shopping. Can watch gondolas from terrace also. Very nice stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

John W

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful old hotel located directly on a canal, allowing the water taxi to drop us off on site. A wonderful breakfast room and an even nicer garden bar. Our bartender was excellent. I paid for a suite and was happy I did as the corner room on the third floor provided an outstanding view.
Stayed 3 nights in Jun 2023

10/10 Excellent

Chona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Close to everything for sightseeing.
Stayed 2 nights in May 2023

8/10 Good

Kun Wah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, stunning views on to the canal, from the garden bar….all staff fabulous…. From check/in, bartender, breakfast team …. They all made my birthday very special… thank you
Stayed 3 nights in May 2023

6/10 Okay

Claire

Liked: Cleanliness
Customer service could be better. Instead of saying no we don’t do that. Is there anything else I can do to help. Honestly. Customer service poor
Stayed 3 nights in Apr 2023

10/10 Excellent

Zephron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a delightful stay. The hotel was very well located, (2 mins from St Marks Sq.), quiet and easy to find. Our room was huge and warm with a comfortable clean bed, the bathroom (also warm) was a great size, clean and well stocked with towels and toiletries. Breakfast was typically continental with a bit extra (Prosecco), bread, cheeses, pastries, cereals, bacon, eggs, fruits etc. They have a lift which was also very useful. The staff couldn’t have been kinder, as a birthday surprise they gifted a cake & candle at breakfast and two Bellini bottles chilling in our room on our return, I was very taken aback they had worked out it was my birthday and it made my day, ‘Thank you’ staff at Dona Palace. They were also very helpful with any questions or needs you may have. I would definitely return here again.
Stayed 3 nights in Mar 2023
Response from alessandro on Mar 15, 2023
thank you for your beautiful and detailed review. your satisfaction is what we want most from our work.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st Class service and hotel
We stayed here for 3 nights for my partner's 60th birthday and I cannot fault this hotel in any way First class service and immaculately clean. We had a lovely large bedroom with tasteful decor. Room service was daily. On my partner's birthday they gave him a little cake with a candle at breakfast and left us with a bottle of bubbly and a lovely note when we got back later in the day. Beds were comfy and it was so quiet. The breakfast was superb with lots of choice. Staff friendly and helpful. The hotel is in the centre of San Marco with a few minutes walk from St Mark's Square. So much to do and see and weather was perfect. We will definitely be back Hotel is first class. Thank you for a memorable stay
Stayed 3 nights in Mar 2023
Response from alessandro on Mar 15, 2023
thank you very much for your appreciation.your opinion is very important to us and encourages us to always give our best for our customers. we hope to see you again soon.

10/10 Excellent

Rashmi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and wonderful people! They left a champagne bottle for us to celebrate new year, excellent selection for breakfast. Best of all, fantastic location, 2 minutes to St.Mark’s square.
Response from alessandro on Feb 17, 2023
thanks for your appreciation.

10/10 Excellent

Johanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place- the rooms are a decent size, the breakfast is wonderful! The staff is courteous. Stephanie gave good restaurant suggestions.
Stayed 3 nights in Nov 2022
Response from alessandro on Nov 15, 2022
thank you for your generous comments which help us to offer the best to our customers.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel very close to the Cathedral.
Stayed 1 night in Oct 2022
Response from alessandro on Nov 6, 2022
thank you sir for your appreciation. your opinion is important and motivates us to work better and better to meet the needs of our guests

10/10 Excellent

anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice room and it was in a good location.
Stayed 2 nights in Oct 2022
Response from alessandro on Oct 23, 2022
thank you so much for the compliments. we hope you enjoyed your vacation in the wonder of our city and our hotel.

10/10 Excellent

Helena Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely appointed rooms. Close to everything.
Stayed 4 nights in Oct 2022
Response from alessandro on Oct 16, 2022
dear ms Frances, thank you for the compliments which are the best satisfaction for us who work to ensure you memorable stays in our wonderful city.