Reception

Reviews of Hotel Do Pozzi

3 out of 5
Hotel Do Pozzi
Via XXII Marzo, 2373, Venice, Veneto

Reviews

8.2

Very good

Rating 10 - Excellent. 167 out of 467 reviews" "
Rating 8 - Good. 194 out of 467 reviews" "
Rating 6 - Okay. 81 out of 467 reviews" "
Rating 4 - Poor. 14 out of 467 reviews" "
Rating 2 - Terrible. 11 out of 467 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Hervé

Liked: Cleanliness, staff & service, property conditions & facilities
Ideally located, near every attractions. Sure place to stay.
Stayed 3 nights in Mar 2024
Response from Reception B. Dimitri on Mar 24, 2024
Dear Mr. Herve,Thank you for the review.See you the next time in VeniceKind Regards

10/10 Excellent

Roberto, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Reception on Feb 23, 2024
Dear Guest,We thank you for your review.See you for your next stay.Best regards

10/10 Excellent

Yasmina

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Criscella

Travelled with partner
Disliked: Staff & service
Place was ok staff was rude
Stayed 1 night in Nov 2023
Response from Reception on Nov 7, 2023
Thank you for your feedback.I am sorry that you have not been positively impressed by our hotel. We will discuss your comments on the next staff meeting in order to improve our Guest Service Experience.Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.We hope to have an opportunity to better your experience with us whenever your travels bring you back to Venice.

8/10 Good

Doug

Travelled with family
Liked: Staff & service
Everywhere in Venice is in walkable distance. The water taxi was only two blocks from the hotel. There are lots of bridges with stairs in Venice, and many, many name brand shops if you like to shop. The staff at Hotel do Pozzi was very friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Reception B. Dimitri on Nov 5, 2023
Dear Mr. Doug ,Thank you and see you the next time. The bridges and stairs is typical venitian. : )Kind Regards

10/10 Excellent

Florencia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor blankets
Stayed 1 night in Oct 2023
Response from B.Dimitri on Oct 29, 2023
Dear Mrs. Florencia ,Thank you for the review. We are sorry but we have new blankets.Kind RegadsReception

4/10 Poor

HAROLD W

Travelled with family
Disliked: Amenities, property conditions & facilities
It just felt tired.
Stayed 4 nights in Oct 2023
Response from Reception on Oct 19, 2023
Dear Mrs. Harold We are sorry .Kind Regards

6/10 Okay

Mauricio

Travelled with family
Liked: Cleanliness
Small hotel very close to San Marcos square, the AC was malfunctioning, they reviewed it and it improved. Not so much to say about this hotel, it was Ok but nothging special
Stayed 2 nights in Oct 2023
Response from Reception on Oct 16, 2023
Dear Mrs. Maurizio ,The remote control is on the wall for the AC and working.Many thanks for the review.Kind Regards

10/10 Excellent

Timothy

Stayed 3 nights in Oct 2023
Response from Reception B. Dimitri on Nov 3, 2023
Dear Mr. Timothy,Thank you for your review.Kind Regards

4/10 Poor

Cindy

Stayed 3 nights in Oct 2023
Response from B.Dimitri on Oct 26, 2023
Dear Mrs. Cindy We are sorry for your review. We talk with our manager of that. If you wish to send us in our email more information.Many thanks.Kind RegardsReception

8/10 Good

Damian

Stayed 2 nights in Sep 2023
Response from Reception on Oct 16, 2023
Dear Mrs. Damian ,Many thanks for the review.Kind Regards

10/10 Excellent

CARLO, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff are very helpful
Stayed 2 nights in Sep 2023
Response from B. Dimitri on Sep 24, 2023
Dear Mr. Carlo ,Many thanks.Reception

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and great for the price. Beware bathroom is on the smaller side but would stay there again.
Response from B. Dimitri on Sep 19, 2023
Dear Mrs. Kate Thank you, see you the next timel.Kind RegardsReception

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reception B. Dimitri on Sep 17, 2023
Dear Mrs. Daniela ,Thank you for the review.Kind Regards

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unfriendly staff and got my bill incorrect. Did not extend as hospitable. Will not stay there again
Stayed 1 night in Sep 2023
Response from Reception on Sep 16, 2023
Dear Guest,Any request for a personal receipt must be requested at the time of booking or at the latest at check in.We are sorry about your experience. We have high standards of hospitality.We will talk in our next meeting to improve these points made by you.Best regards

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was outstanding. The location of the property was quite convenient to many shops, restaurants and gondola services.
Stayed 2 nights in Jun 2023
Response from Reception B. Dimitri on Jul 14, 2023
Dear Mr. Mike Thank you for your review.See you the next time in Venice.Kind Regards

8/10 Good

Consolata

Stayed 1 night in Jul 2023
Response from Roberto on Jul 9, 2023
Dear Guest thank you for your kind review. Best regardsRoberto

8/10 Good

Natalia

Stayed 2 nights in Jun 2023
Response from Reception B.Dimitri on Jul 21, 2023
Dear Mrs. NataliaThank you for the review.See you the next time in Venice .Kind Regards

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We ended up with an extra night in Venice and found Hotel do Pozzi available. It is not the largest or nicest or cleanest hotel, but it definitely worked for us. The room accommodated our needs for the night, and the breakfast between the (no longer used) water wells was delightful. While I would spend that amount of money on a nicer hotel, we did find this hotel comfortable.
Stayed 1 night in Jun 2023
Response from Reception B. Dimitri on Jun 15, 2023
Dear Mrs. Tammy,Thank you for your review.Our rooms have a standard size as reported on the sites. Our cleaning and sanitation standards are high.Kind Regards

8/10 Good

Jason, Los Angeles

Liked: Cleanliness, staff & service
Nice little hotel, great location, walking distance to everything. Staff were great, very friendly. Its basic but clean and comfortable for my needs as I was out most the time anyways.
Stayed 2 nights in Jun 2023
Response from Reception B. Dimitri on Jun 12, 2023
Dear Mr. JasonThank you for the review.Kind Regrds

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and cute. Great location, near everything but still quiet in the rooms. Good air conditioning !
Stayed 1 night in Jun 2023
Response from Reception B. Dimitri on Jun 4, 2023
Dear Mrs. Lisa Many thanks for your review. See you the next time in Venice if you wish !!!Kind Regards

6/10 Okay

Joanna

Good location
The best thing about this hotel is it's location, within a few minutes of San Marco Square, and it is in a quiet location. Everything else was very mediocre. The room was tiny, with an even smaller bathroom. There isn't a real shower, just a shower door in the room, so the whole room gets flooded when you have a shower. The bed was super hard. The AC is very noisy but we couldn't sleep without it as the room was hot. Breakfast was just average, not much choice.
Stayed 1 night in May 2023
Response from Reception on May 25, 2023
Thank you for your feedback.I am sorry that you have not been positively impressed by our hotel. We will discuss your comments on the next staff meeting in order to improve our Guest Service Experience.Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.We hope to have an opportunity to better your experience with us whenever your travels bring you back to Venice.

2/10 Terrible

Anton

it was horrible experience: full pre-payment instead of "pay at property" and another payment in cash at checkout. the money still in block somewhere: there are no any papers or transaction cancellation confirmation of unblocking. air condition is out of order; etc. NEVER AGAIN.
Stayed 4 nights in May 2023
Response from Reception on May 7, 2023
Dear Mr. Anton,Before arrival, as per terms and conditions, a pre-authorization equal to the total amount of the stay is made.The air conditioning works but is activated according to the Italian law for ecology and will be activated shortly, so we are sorry that you did not find it during your stay but unfortunately this is the law.Best regards

6/10 Okay

Katherine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is a little cramped and old, but that’s to be expected in Venice. Our room got really hot as soon as the weather became a sunny 70 degrees. I understand the “city” won’t allow them to turn the buildings AC on.. but having a fan seems like a simple remedy. Especially since opening the windows would let in bugs and loud construction noise. Then there were little messy things like, missing lightbulbs in the bathroom, extra sink parts in the vanity, broken furniture left out in the hallway.. all in all it was clean, but a bit disappointing.
Stayed 3 nights in Apr 2023
Response from staff on Apr 27, 2023
Thank you for your feedback.I am sorry that you have not been positively impressed by our hotel. We will discuss your comments on the next staff meeting in order to improve our Guest Service Experience.Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.We hope to have an opportunity to better your experience with us whenever your travels bring you back to Venice.

6/10 Okay

Molly

Disliked: Amenities, property conditions & facilities
My toilet wasn’t attached to the ground completely.. so it wobbles. There was zero pressure when the shower was on hot and the breakfast was minimal amd odd and the breakfast staff seemed bothered if they had to replenish something. My bed was wedged into a nook with a ratty old blanket that didn’t fit the bed.
Stayed 2 nights in Apr 2023
Response from B. Dimitri on Apr 20, 2023
Thank you for your feedback.I am sorry that you have not been positively impressed by our hotel. We will discuss your comments on the next staff meeting in order to improve our Guest Service Experience.Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.We hope to have an opportunity to better your experience with us whenever your travels bring you back to Venice.

6/10 Okay

ANDRES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Reception on Apr 16, 2023
Dear Mr. AndresThank you for your review.Kind Regards

2/10 Terrible

Tahmara

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
If I could score less than 1/10 I would
Lets start with the stench- it was awful. Smell was coming from the bathroom so probs a sewage issue. They were doing building works on the 1st floor and we were woken up by drilling outside which went on from 7am - 4 ( this was really extremely loud and we were woken up) No air condition- they actually had heating on and there was no way to turn it off. You could close the vents but there was still warm air getting into the room so we woke up sweating. At one point leaving the hotel (due to not being able to relax because of the noise). We found one of the construction workers in his underpants whilst changing his trousers in the corridor. You could see everything. It was weird and voyeristic. My mum and I laughed about it but it was not cool. The staff listened to our concerns but clearly did not care- we were not offered any compensation despite it being a building site. It really needs to be clear as we would not have stayed there. They said the outdoor work was anti flood measures so the did not know it was happening. And didn't give any answer about the dust, dirt and builder in is pants on the first floor. Would not stay here again - not even if I was being paid to. I would recommend you do not either
Stayed 2 nights in Apr 2023
Response from Reception on Apr 16, 2023
Thank you for your feedback.I am sorry that you have not been positively impressed by our hotel. We will discuss your comments on the next staff meeting in order to improve our Guest Service Experience.Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.We hope to have an opportunity to better your experience with us whenever your travels bring you back to Venice.

4/10 Poor

Walter

Disliked: Cleanliness, amenities, property conditions & facilities
I raided this property slightly below average, because I was not given any notice that the property was under construction and renovation. The room smelled of chemicals and glue. The carpet was very dirty in the hallways and the walls were in disrepair. The upside was, the location was great, and the staff was quite friendly and helpful. this would be a nice little place if they took some time to paint it and clean the carpets. Probably wouldn’t stay there again.
Stayed 1 night in Apr 2023
Response from Reception on Apr 16, 2023
Thank you for your feedback.I am sorry that you have not been positively impressed by our hotel. We will discuss your comments on the next staff meeting in order to improve our Guest Service Experience.Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.We hope to have an opportunity to better your experience with us whenever your travels bring you back to Venice.

10/10 Excellent

Mary-Frances

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel was brilliant. I could easily walk everywhere I needed to go and there were some nice restaurants nearby. The dining room was being refurbished but they had arranged for me to have a lovely breakfast in the hotel nearby. This wasn't a problem as the hotel dealt well with my gluten free requirement. The hotel has basically everything you need at a fair price.
Stayed 4 nights in Mar 2023
Response from B. Dimitri on Mar 31, 2023
Dear Mr. Mary,Thank you for your review.Kind RegardsReception B. Dimitri

2/10 Terrible

Ayham

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful staff, horrible people
Response from B.Dimitri on Jan 21, 2023
The guest had a non-refundable reservation and did not show. You have never stayed in our hotel and could not even leave a review without evaluating the staff and the facility.Best regardsReception B. Dimitri

10/10 Excellent

Jaselly

10/10 Excellent

Abdolreza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from B.Dimitri on Dec 18, 2022
Dear Guest ,Many thanks.Kind RegardsReception

10/10 Excellent

jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very nice and helpfull
Stayed 3 nights in Dec 2022
Response from B.Dimitri on Dec 18, 2022
Dear Guest ,Many thanks.Kind RegardsReception

8/10 Good

David

Stayed 2 nights in Sep 2022

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great value for a 3 night stay. Excellent location near St Mark’s Square. Easy check-in/out. Room covered basic requirements, bed very comfortable. Our room overlooked a private courtyard belonging to the hotel too, so no noise from the street. Highly recommended if you’re just looking for a base while you spend most of your time exploring Venice
Stayed 3 nights in Sep 2020

8/10 Good

Amir

Liked: Cleanliness, staff & service, room comfort
Staff were friendly and helpful, location is great, room was a little small but in Venice they mostly are. Breakfast was good, the hotel is slightly old but for the price it’s fairly good. The room had AC which was great. Shower was a tad small. 24hr reception. It was 5 mins walk to San Marco.
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location, clean but basic which was reflected in the price.
Stayed 3 nights in Jan 2020

8/10 Good

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot. Good value.
Great location. Close to sm square and doge palace. Elevator available. Small bathroom.. but this seems to be the case across this class hotel in Italy. Our room was on the 2nd floor (floor 1 in euro elevator speak). And faced the street next to the hotel. At night we could hear the people walking by. Best to get here by water bus and get off at the sm stations. You will have to cross two bridges with steps so be prepared to lug your carryons up and down the stairs.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in the center. The room was bigger than what we thought! It was a 2 bedroom suite with a bathroom although we paid for one bedroom. Location is great and there is a nice seating area outside. Breakfast had a good variety. Bathroom had everything we needed from toiletries to towels.
Stayed 1 night in Dec 2019

10/10 Excellent

Mariam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Good location and breakfast, excellent
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. When we arrived we had struggled with our luggage through the many wonderful steps up and down to get to the Hotel. They immediately took our luggage to the room for us. The breakfast was good. The location was close to the water bus and just a bi t of a walk to the San Marcos square where all the action is. Don't open the windows in the room though, cause mosquitoes will eat you up.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Chris, Etherville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location near St Marks Square. It can be a bit hard to find, but what in Venice is easy to find! The staff was pleasant and helpful and the room was big. Some of the fixtures were outdated and could use a refresh, but the room was large a room in Venice and was plenty clean.
Stayed 1 night in Oct 2019

2/10 Terrible

victor

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

4/10 Poor

Russell

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs investment
Best thing to say was it’s in a good position. Rooms are tatty, tired and in poor condition overall. Would not return.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very central, good price for location. Great to have outside seating to bring your own snacks back to. Good continental selection at breakfast with yogurts, fruits, crossants, breads, hams, scrambled eggs and bacon, but although breakfast is served till 10am they start clearing away and don’t restock after 9.30am, and not much left by then. Rooms are ok, could do with a few more hangers in the wardrobes. Can be noisy if you retire at a reasonable time as it is by a busy thoroughfare. Air conditioning in room was effective but got too noisy to have on all night. Lovely little bathroom but shower took a lot of patience as ran too hot or cold quickly without warning.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
the area close to the water bus which we took everywhere and close to St Marcuse Square which has great resturants and food
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
the room was very small the buthroom door hit the bed when you open it
Stayed 1 night in Aug 2019

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanjay's review
The stay was comfortable. The rooms and bathroom were clean and housekeeping was done everyday. The reception was friendly and helped us by providing information about the water bus locations. The location of the hotel was great.
Stayed 3 nights in Jul 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, hidden from main thoroughfare...I definitely would recommend it.
Stayed 2 nights in Jul 2019