Exterior

Reviews of Hilton Vancouver Downtown

4.5 out of 5
Hilton Vancouver Downtown
433 Robson St, Vancouver, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 674 out of 1000 reviews" "
Rating 8 - Good. 230 out of 1000 reviews" "
Rating 6 - Okay. 54 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as advertised
Stayed 3 nights in Apr 2024
Response from Hilton Vancouver Downtown on Apr 22, 2024
Dear David,Thank you for sharing your experience with us. We value your feedback and are delighted to hear that you enjoyed your stay!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Dwayne, New Albany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone onsite was amazing...!!!! Lisa the concierge was the woman with the plan.. :)
Stayed 4 nights in Apr 2024
Response from Hilton Vancouver Downtown on Apr 22, 2024
Dear Dwayne,Thank you for recognizing our team's dedication, especially Lisa's outstanding service. Your feedback inspires us to maintain our high standards of hospitality. We eagerly anticipate your next visit!Best regards,Hilton Vancouver Downtown Team

6/10 Okay

Simon

Travelled with family
Liked: Staff & service, amenities
The lack of elevators really made going to the room and back an unpleasant experience. A third or fourth elevator would make things move a lot faster.
Stayed 1 night in Apr 2024
Response from Hilton Vancouver Downtown on Apr 15, 2024
Dear Simon,We appreciate your feedback on the elevator situation. As you correctly stated, our lack of Elevators is our biggest operational challenge here in property. We have looked at all potential options, but are not able to install an additional elevator due to the existing structure. In recent years we did complete a refurbishment of our elevators to make the existing ones we have at least a little more efficient. While it has increased efficiency overall, on busy days and at busy times, we do find ourselves with delays at times. The wait for elevators is certainly very frustrating, I can empathize with this. For this I sincerely apologize. Thank you for sharing your experience with us.Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient!
Stayed 1 night in Apr 2024
Response from Hilton Vancouver Downtown on Apr 15, 2024
Dear Carl,Thank you for your feedback! We're delighted our location met your needs. If you require further assistance, please don't hesitate to let us know.Best regards,Hilton Vancouver Downtown Team

8/10 Good

Reema

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was awesome and service impeccable. Parking is self-park in underground garage for 39 CAD. Will be back!
Stayed 1 night in Apr 2024
Response from Hilton Vancouver Downtown on Apr 15, 2024
Dear Reema,Thank you for sharing your delightful experience! We appreciate your kind feedback and look forward to welcoming you back soon.Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Vancouver Downtown on Apr 4, 2024
Dear Andrew,Thank you for the 5-star rating. Have a wonderful day!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Zhaoyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Vancouver Downtown on Apr 4, 2024
Dear Zhaoyi,Thank you for your 5-star rating. Have a fantastic day!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Gerred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Vancouver Downtown on Apr 2, 2024
Dear Gerred,Thank you! We're thrilled you enjoyed your stay. Have a fantastic day!Best regards,Hilton Vancouver Downtown Team

8/10 Good

John Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, Nice hotel, but limited public spaces and two elevators were insufficient for the number of floors.
Stayed 2 nights in Mar 2024
Response from Hilton Vancouver Downtown on Apr 2, 2024
Dear John,Thank you for sharing your experience with us. We value your feedback on our facilities and services. Your comments will help us improve for your future visits. We appreciate your choice in staying with us.Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

daryl, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this Hilton is outstanding and welcome you like you are an old friend. Great location and nice rooms.
Stayed 1 night in Mar 2024
Response from Hilton Vancouver Downtown on Apr 2, 2024
Dear Daryl,Thank you for sharing your delightful experience! We're thrilled to hear about the exceptional service, warm welcome, convenient location, and comfortable accommodations. We look forward to your next visit!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Daveiba

Liked: Cleanliness, staff & service, property conditions & facilities
It's so nice
Stayed 1 night in Mar 2024
Response from Hilton Vancouver Downtown on Mar 28, 2024
Dear Daveiba,Thank you for sharing your experience! We are delighted you enjoyed your time. Your feedback is truly valued. We look forward to welcoming you back soon!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Hilton Vancouver Downtown on Mar 28, 2024
Dear Chantal,Thank you for sharing your experience with us. We are delighted you had a great stay. Your feedback is valuable to us, and we look forward to hosting you again.Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Gohar

Stayed 3 nights in Mar 2024
Response from Hilton Vancouver Downtown on Apr 15, 2024
Dear Gohar,Thank you! We're thrilled you enjoyed your experience. Have an amazing day!Best regards,Hilton Vancouver Downtown Team

8/10 Good

Upul

Liked: Cleanliness, staff & service, property conditions & facilities
Washrooms were very clean, to my expectations. Very convenient location. Only 2 elevators and small, have to wait long in rush hours, but it was ok.
Stayed 1 night in Mar 2024
Response from Hilton Vancouver Downtown on Mar 28, 2024
Dear Upul,Thank you for highlighting the cleanliness and convenience. We understand the elevator wait times can be challenging during peak hours. Your feedback is valuable for our improvements. We appreciate your stay with us.Best regards,Hilton Vancouver Downtown Team

8/10 Good

Srihitha, Markham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Mar 2024
Response from Hilton Vancouver Downtown on Mar 18, 2024
Dear Srihitha,Thank you for sharing your experience. We appreciate your positive feedback and are delighted to hear about your pleasant stay. If you need further assistance, please don't hesitate to let us know. We look forward to welcoming you back!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Trish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet were great. Friendly. The coffee was overpriced . Snacks overpriced Comfy beds. Breakfast buffet overpriced
Stayed 1 night in Mar 2024
Response from Hilton Vancouver Downtown on Mar 18, 2024
Dear Trish,Thank you for your detailed feedback. We're delighted you enjoyed the excellent service and comfy beds. Your comments on pricing are valuable; we'll use them to enhance the guest experience. We appreciate your choice of the accommodation.Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Manik

Liked: Cleanliness, staff & service, property conditions & facilities
It’s convenient located in the downtown so everything is close by
Stayed 3 nights in Mar 2024
Response from Hilton Vancouver Downtown on Mar 18, 2024
Dear Manik,Thank you for appreciating the central location of our hotel, making it convenient for you to access nearby attractions. We are delighted you chose our establishment for your stay!Best regards,Hilton Vancouver Downtown Team

8/10 Good

Lok Ting Emily

Good location
Stayed 3 nights in Mar 2024
Response from Hilton Vancouver Downtown on Mar 18, 2024
Dear Emily,Thank you for sharing your feedback on our convenient location. We value your input and are delighted to hear you enjoyed it. If you have more to share, we're here to assist.Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Emily

Excellent service.
Stayed 1 night in Mar 2024
Response from Hilton Vancouver Downtown on Mar 4, 2024
Dear Emily,Thank you for sharing your experience with us. We are thrilled to hear about your positive stay. Your feedback is truly valued and appreciated by our team!Best regards,Hilton Vancouver Downtown Team

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hilton Vancouver Downtown on Feb 28, 2024
Dear Cheryl,Thank you for the 4 stars. Enjoy your day!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 2 nights in Feb 2024
Response from Hilton Vancouver Downtown on Feb 28, 2024
Dear Paula,Thank you for sharing your positive experience with our exceptional team. We appreciate your kind words and look forward to welcoming you back!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hilton Vancouver Downtown on Feb 28, 2024
Dear Douglas,Wow, thank you for your 5-star rating. Hope your day is fantastic!Best regards,Hilton Vancouver Downtown Team

6/10 Okay

Balpreet

Stayed 1 night in Feb 2024
Response from Hilton Vancouver Downtown on Mar 28, 2024
Dear Balpreet,Thank you for your feedback. We acknowledge the areas needing enhancement. For further assistance, please contact the hotel directly.Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Renee

Stayed 2 nights in Dec 2023
Response from Hilton Vancouver Downtown on Feb 20, 2024
Dear Renee,Thank you for the 5 stars. Have a great day!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hilton Vancouver Downtown on Feb 20, 2024
Dear Mark,Wow, thank you for your 5-star rating. Hope your day is fantastic!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great long stay highly recommend
Stayed 5 nights in Feb 2024
Response from Hilton Vancouver Downtown on Feb 20, 2024
Dear John,Thanks for your positive review and recommendation! We appreciate you sharing your experience. We strive to provide exceptional service and a comfortable stay for all our guests. Let us know if there's anything else we can assist you with. We look forward to welcoming you back in the future!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again!
Stayed 1 night in Feb 2024
Response from Hilton Vancouver Downtown on Feb 20, 2024
Dear Michael,Thank you for sharing your experience with us! We appreciate your feedback and are delighted to hear that you had a wonderful stay. We look forward to welcoming you back in the future!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent spot right next to The Centre for the Performing Arts. Staff was helpful and we didn’t have the usual nightmare parking experience in downtown Vancouver - underground parking for the hotel was easy to locate.
Stayed 1 night in Feb 2024
Response from Hilton Vancouver Downtown on Feb 12, 2024
Dear Joanne,Thank you for your positive review! We appreciate you sharing your experience. We're glad you found our location convenient and the parking easy to locate. Our team is dedicated to ensuring a pleasant stay for our guests. We value your kind words and will pass them along. If there's anything else we can do for you, please let us know. We're here to assist!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Trina, Regina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lighting in the room and bathrooms. Nice to have a zoomed make up mirror.
Stayed 3 nights in Feb 2024
Response from Hilton Vancouver Downtown on Feb 12, 2024
Dear Trina,Thanks for sharing your experience! We're delighted to hear that you found the room and bathroom lighting to be excellent. We strive to create a comfortable and well-lit environment for our guests. If there's anything else you'd like to share, please let us know. We're here to assist you!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Saksham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had an excellent stay in the suite. Excellent panoramic views even at low floors. Excellent service. Barely any noise. Functional and large bathroom. HVAC was perfect. Room was clean and dust free. The only thing I was disappointed about was that despite the large sq ft, it wasn’t carefully thought of for families. The tiny fridge was filled with drinks making it hard to store own food. The king bed was comfortable but the sofa bed was pretty uncomfortable. Only two elevators so sometimes wait times were significant.
Stayed 5 nights in Feb 2024
Response from Hilton Vancouver Downtown on Feb 12, 2024
Dear Saksham,Thank you for choosing our hotel for your stay. We appreciate your review and are glad to hear that you had an excellent time in our suite with panoramic views and excellent service. We apologize for any inconvenience caused by the fridge and sofa bed. Your feedback is valuable to us, and we will consider it for future improvements. We understand that wait times for the elevators can be frustrating at times. We hope to have the opportunity to welcome you back in the future for an even better experience.Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

stacey, lake foreat park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the walkscore and amenities
Stayed 1 night in Feb 2024
Response from Hilton Vancouver Downtown on Feb 12, 2024
Dear Stacey,Thank you for sharing your experience! We truly appreciate your feedback regarding the amenities. It's wonderful to know that you enjoyed our convenient location and excellent facilities. If there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Nevaeh

Travelled with group
Liked: Cleanliness, amenities
View was excellent, cleaning service, hotel room was amazing as well
Stayed 2 nights in Feb 2024
Response from Hilton Vancouver Downtown on Feb 6, 2024
Dear Nevaeh,Thank you for sharing your experience! We appreciate your positive feedback on the breathtaking view, exceptional housekeeping service, and the amazing hotel room. Providing a comfortable and enjoyable experience for our guests is our top priority. We hope to have the pleasure of welcoming you back in the future!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Good times .. excellent location
Stayed 1 night in Feb 2024
Response from Hilton Vancouver Downtown on Feb 6, 2024
Dear Ross,Thank you for sharing your experience! We appreciate your feedback and are delighted to hear that you had a great time at our excellent location. If there's anything else we can do for you, please let us know. We're here to assist you!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Mohamed Ezraad

Stayed 3 nights in Jan 2024
Response from Hilton Vancouver Downtown on Mar 28, 2024
Dear Mohamed,We're thrilled you enjoyed your experience! Have an amazing day!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Mya

Liked: Cleanliness, amenities
The staff was super nice and helpful even when short staffed they accompanied me the best way possible. The room was clean, but a little smaller than the pictures. Even if my privacy sign was out Housekeeping got in touch with me to come by at any time when I was out of the room to make sure things were clean and I had water/coffee each day.
Stayed 3 nights in Jan 2024
Response from Hilton Vancouver Downtown on Jan 29, 2024
Dear Mya,Thank you for sharing your experience with us. We appreciate your positive feedback about our attentive and supportive team. We apologize if the room size didn't meet your expectations, but we're glad it was clean. Our housekeeping team always goes the extra mile to ensure a comfortable stay. We value your feedback and hope to welcome you back in the future!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Hilton Vancouver Downtown on Jan 29, 2024
Dear Leah,Thank you for sharing your experience! We truly appreciate your feedback. We're delighted to hear that you had a fantastic stay with us. We have a range of wonderful amenities and services that we're confident you'll enjoy. If there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure your future visits are just as enjoyable!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Larysa

Liked: Cleanliness, staff & service, property conditions & facilities
We liked room layout, sauna and pool, flavored water in the lobby
Stayed 1 night in Jan 2024
Response from Hilton Vancouver Downtown on Jan 29, 2024
Dear Larysa,Thank you for sharing your experience! We appreciate your feedback and are delighted to hear that you enjoyed the layout of our rooms, sauna, pool, and the refreshing flavored water in the lobby. It's wonderful to know that you had a comfortable and enjoyable stay. If there's anything else we can do for you, please let us know. We're here to assist you!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

kelsie

Liked: Cleanliness, staff & service, property conditions & facilities
Professional & friendly staff with a high end experience.
Stayed 1 night in Jan 2024
Response from Hilton Vancouver Downtown on Jan 26, 2024
Dear Kelsie,Thanks for sharing your experience. Our team is delighted to hear that you had a high-end experience with our professional and friendly staff. We appreciate your positive review and look forward to welcoming you back in the future!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

michael

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great rooms!
Stayed 2 nights in Jan 2024
Response from Hilton Vancouver Downtown on Jan 26, 2024
Dear Michael,Thank you for sharing your experience! We're delighted to hear that you enjoyed our convenient location and comfortable rooms. We strive to provide a memorable stay for all our guests. We look forward to welcoming you back in the future!Best regards,Hilton Vancouver Downtown Team

6/10 Okay

Chiyawa

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hilton Vancouver Downtown on Jan 26, 2024
Dear Chiyawa,Thank you for your feedback. We appreciate your thoughts and will work to improve. If you have any questions, please contact the hotel manager.Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Katherine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location if you are going to an event at BC Place stadium. Rooms are large but signs of previous guests (crumbs, hairs) here and there. Very good service.
Stayed 1 night in Jan 2024
Response from Hilton Vancouver Downtown on Jan 26, 2024
Dear Katherine,Thank you for your positive review and for choosing our hotel! We appreciate your feedback and are glad to hear that you enjoyed our convenient location, spacious accommodations, and attentive service. We apologize for any inconvenience caused by cleanliness concerns during your stay. Rest assured, we will address this matter with our housekeeping team. We look forward to welcoming you back in the future!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hilton Vancouver Downtown on Jan 26, 2024
Dear Brittany,Thank you for the 5-star rating. Have a great day!Best regards,Hilton Vancouver Downtown Team

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled like sewer
Stayed 1 night in Jan 2024
Response from Hilton Vancouver Downtown on Jan 22, 2024
Dear Renee,Thank you for bringing the room odor issue to our attention. We apologize for any inconvenience caused. Please be assured that we take these matters seriously and will address it with our team. If you have any further concerns, please let us know. We appreciate your feedback and hope you will consider giving us another chance in the future.Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is conveniently located to walk and see all of downtown.
Stayed 1 night in Jan 2024
Response from Hilton Vancouver Downtown on Jan 22, 2024
Dear Rachel,Thank you for your positive review! We appreciate your feedback and are glad you found our hotel's location convenient for exploring downtown Vancouver. We aim to provide a comfortable experience for all guests. Let us know if there's anything else we can do to enhance your stay.Best regards,Hilton Vancouver Downtown Team

6/10 Okay

Khalida

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is dated. The heater will not let you sleep! There are many other hotels near by with much better connection.
Stayed 2 nights in Jan 2024
Response from Hilton Vancouver Downtown on Jan 22, 2024
Dear Khalida,Thank you for sharing your feedback on your recent stay. We apologize for any inconvenience you experienced with the dated property and the heater. Your feedback is valuable to us and we have shared it with our management team to ensure a better experience for our guests in the future. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly. We would appreciate the opportunity to address your concerns and make your next stay more enjoyable. We hope to have the chance to welcome you back in the future.Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at perhaps the best location in the heart of downtown Vancouver - nothing was more than a 10 minute walk in any direction including bars, restaurants, Roger’s arena, shopping, cannabis stores & more. Friendly service, clean quiet room, easy parking underground with secure gate - what more could you want!
Stayed 2 nights in Jan 2024
Response from Hilton Vancouver Downtown on Jan 22, 2024
Dear David,Thank you for sharing your feedback! We truly appreciate your review and are thrilled to hear that you had a fantastic stay. Our prime downtown location offers easy access to various attractions, including bars, restaurants, shopping, and entertainment venues. We take pride in providing friendly and attentive service, ensuring a comfortable and peaceful experience. Additionally, we offer convenient underground parking with a secure gate. We look forward to welcoming you back for another memorable stay in the future!Best regards,Hilton Vancouver Downtown Team

10/10 Excellent

Piali, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, clean, wonderful location, friendly staff. Will stay here again.
Stayed 1 night in Jan 2024
Response from Hilton Vancouver Downtown on Jan 16, 2024
Dear Piali,Thank you for sharing your wonderful experience! We're thrilled to hear that you had a comfortable stay in a clean room at our fantastic location. Our friendly staff takes pride in providing great service. We look forward to welcoming you back!Best regards,Hilton Vancouver Downtown Team

8/10 Good

Ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall staying at the hotel is very good, just had to requests things that should've been in the hotel room already. But thats not a big problem.
Stayed 1 night in Jan 2024
Response from Hilton Vancouver Downtown on Jan 16, 2024
Dear Ivan,Thank you for your review and for choosing to stay with us. We appreciate your feedback and are glad to hear that you had a positive experience overall. We apologize for any inconvenience caused by the missing items in your hotel room. At our establishment, we strive to provide a seamless and comfortable stay for all our guests, and we will definitely take your feedback into consideration to enhance our services.Best regards,Hilton Vancouver Downtown Team

8/10 Good

Ronny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at a very convenient site. Very clean and well maintained. The room was small. The sofa bed was terrible. Parking was tight and expensive. The elevators and lobby were small and not convenient.
Response from Hilton Vancouver Downtown on Jan 16, 2024
Dear Ronny,Thank you for sharing your experience. We appreciate your feedback regarding our convenient location, cleanliness, and maintenance. We apologize for any inconvenience caused. We would like to address your concerns and invite you to contact our hotel directly to speak with the manager on duty. We value your feedback and hope to have the opportunity to welcome you back in the future.Best regards,Hilton Vancouver Downtown Team

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the stay however, we tended a suite and I slept on the sofa bed. The sofa bed must've had bugs or fleas because I woke full of bites
Stayed 1 night in Dec 2023
Response from Hilton Vancouver Downtown on Jan 16, 2024
Dear Laura,Thank you for your feedback. We apologize for any inconvenience caused with the sofa bed. Your comfort is important to us, and we will investigate and address the issue. Please reach out to our team if you would like to discuss your experience further.Best regards,Hilton Vancouver Downtown Team