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Reviews of River Rock Casino Resort

4 out of 5
River Rock Casino Resort
8811 River Road, Richmond, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 2328 out of 4978 reviews" "
Rating 8 - Good. 1382 out of 4978 reviews" "
Rating 6 - Okay. 670 out of 4978 reviews" "
Rating 4 - Poor. 366 out of 4978 reviews" "
Rating 2 - Terrible. 232 out of 4978 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked amazing !!!
Stayed 1 night in Apr 2024

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Apr 2024
Response from Divine Llaneta on Apr 24, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Israel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, nice resort and casino. Overall nice place to stay
Stayed 2 nights in Apr 2024
Response from Divine Llaneta on Apr 24, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

McKenzie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel & the staff are very nice and helpful! Our kids have loved watching all the airplanes flying overhead from our room!
Stayed 1 night in Apr 2024
Response from Samuel L on Apr 23, 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Mackenzie, Victoria

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It was a beautiful hotel and property, we throughly enjoyed our stay. Only issue was that we had a broken shower and had to get it fixed on our third day there. And that the planes overhead were quite loud, but besides this, everything was pretty great.
Stayed 3 nights in Apr 2024
Response from Samuel L on Apr 23, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room. Close to all amenities and sky train. Friendly staff. Easy check in and check out.
Stayed 2 nights in Apr 2024
Response from Samuel L on Apr 23, 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Trevor

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Had a broken foot and no bell help carrying luggage
Stayed 1 night in Apr 2024
Response from Divine Llaneta on Apr 24, 2024
Thank you for staying with us, we appreciate your feedback, we apologize for the experience with no bell help carrying your luggage, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Samuel L on Apr 23, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Guy

Travelled with partner
Liked: Property conditions & facilities
Our stay was short but enjoyable. Clean facility and friendly staff.
Stayed 1 night in Apr 2024
Response from Samuel L on Apr 23, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Scott, Vernon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Nice facility and good amenities.
Stayed 2 nights in Apr 2024
Response from Samuel L on Apr 23, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Ping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Samuel L on Apr 23, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay!
Stayed 1 night in Apr 2024
Response from Samuel L on Apr 23, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Christine

Very close to the airport
Stayed 1 night in Oct 2023
Response from Samuel L on Apr 23, 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Lynn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Customer service are very nice, but the hotel is inconvenient. Parking are terrible far, expensive if you want to valet, room are smell bad. I will not come back again.
Stayed 1 night in Apr 2024
Response from Samuel L on Apr 23, 2024
Sorry to hear that you are unhappy with the location of the parking lot. Thank you for your honest feedback.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Great proximity to YVR
Stayed 1 night in Apr 2024
Response from Samuel L on Apr 23, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in opposite the casino side, and on the last night, we decided to pay for parking which was better than walking all the way from the casino parking
Stayed 3 nights in Apr 2024
Response from Sachin S. on Apr 20, 2024
Thank you for your valuable feedback!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness
I loved watching the planes coming in
Stayed 1 night in Apr 2024
Response from Sachin S. on Apr 20, 2024
Thank you for your valuable feedback!

10/10 Excellent

Elaine, Sidney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Vancouver airport for overnight stay
Stayed 1 night in Apr 2024
Response from Sachin S. on Apr 20, 2024
Thank you for your valuable feedback!

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from Sachin S. on Apr 20, 2024
Thank you for your valuable feedback!

8/10 Good

Carmelita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed that the buffet restaurant is only open on the weekends especially now that the other main sit down restaurant is closed. Having only 3 fast food type restaurants inside the noisy casino is not ideal. The shower in our room had good pressure but was barely warm water. The “rinse before entering the pool” shower was hot water but in our room was not. The bathroom tap gave hot water as well.
Stayed 3 nights in Apr 2024
Response from Samuel L on Apr 19, 2024
We greatly appreciate you taking the time to give us your feedback. We are constantly striving to enhance the menu and hours of operation for our buffet and restaurant.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here often. River Rock is the perfect place for flying in & out of Vancouver. Cost of ferry & hotel is often cheaper than flights alone in & out of YYJ.
Stayed 2 nights in Apr 2024
Response from Samuel L on Apr 19, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Nancy

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was excellent.
Stayed 3 nights in Apr 2024
Response from Ann, Director of Hotel Operations on Apr 18, 2024
Thank you for choosing to stay with us.

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sachin S. on Apr 20, 2024
Thank you for your valuable feedback!

10/10 Excellent

TING

Liked: Cleanliness, staff & service, property conditions & facilities
Very good! My kids love the pool
Stayed 1 night in Apr 2024
Response from Sachin S. on Apr 20, 2024
Thank you for your valuable feedback!

6/10 Okay

Mattson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one elevator was working and the indoor pool water temperature was cold
Stayed 1 night in Jan 2024
Response from Samuel L on Apr 17, 2024
Thank you for staying with us and for the honest feedback! We look forward to your next stay with us!

2/10 Terrible

Kim, Tukwila

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ann, Director of Hotel Operations on Apr 18, 2024
Sorry to see you that you didn't enjoy your stay with us.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ann, Director of Hotel Operations on Apr 18, 2024
Thank you for staying with us!

6/10 Okay

Nicole

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ann, Director of Hotel Operations on Apr 18, 2024
Thank you for staying with us.

10/10 Excellent

Yasmeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Samuel L on Apr 17, 2024
Thank you for staying with us and for the honest feedback! We're glad you enjoyed it. We look forward to your next stay with us!

4/10 Poor

Kerwin

Disliked: Cleanliness, staff & service, property conditions & facilities
Weird setup and not kid friendly
Stayed 1 night in Apr 2024
Response from Divine Llaneta on Apr 16, 2024
Thank you for staying with us, we appreciate your feedback, we apologize for the experience, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

2/10 Terrible

May Ann

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Divine Llaneta on Apr 17, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay when we are in the city - super easy to jump on the sky train and head downtown - Hotel has lots to do on site and close to lots
Stayed 2 nights in Apr 2024
Response from Divine Llaneta on Apr 16, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

4/10 Poor

Toshio

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Asked things never bring to room. Room size isn’t valued as priced. Accent too strong some are not understandable
Stayed 1 night in Apr 2024
Response from Divine Llaneta on Apr 17, 2024
Thank you for staying with us, we appreciate your feedback, we apologize for the experience, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Divine Llaneta on Apr 17, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 Okay

Tamika

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cons: blankets were sooo thin I shivered all night, parking is a good walk from the property - not on the property itself, and body soap was empty in the hotel Pro: food, entertainment and hotel all within a good distance, dog friendly but casino is not, staff was okay for the most part, the sky train is super close!!
Stayed 1 night in Apr 2024
Response from Divine Llaneta on Apr 15, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the blankets, parking distance and the body soap not being replenished, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

Jun

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Airport is near so you will hear the airplanes. Pool is amazing but we had to call to get their beach towels both nights.
Stayed 2 nights in Apr 2024
Response from Divine Llaneta on Apr 15, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the pool towels, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Brian R.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great amenities!
Stayed 2 nights in Apr 2024
Response from Shift Manager on Apr 14, 2024
Dear Brian R. Johnson,Warm greetings from River Rock Casino Resort!Thank you so much for valuable time to evaluate your recent stay. We are glad you enjoyed your stay. We are looking forward to welcoming you once again.Regards,Shift Manager

6/10 Okay

Seet Wai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unfriendly and impatient receptionist - Hana.
Stayed 2 nights in Apr 2024
Response from Divine Llaneta on Apr 14, 2024
Thank you for staying with us, we appreciate your feedback, we apologize for the experience with our staff, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great transportation to/from airport via skytrain
Stayed 1 night in Feb 2024
Response from Divine Llaneta on Apr 14, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Carol J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool was fantastic. The staff could not have been better. Room service was great.casino staff were very nice and helpful. Food and services in restaurants was also very good
Stayed 4 nights in Apr 2024
Response from Divine Llaneta on Apr 14, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Chao

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking lot is a little bit far away
Stayed 2 nights in Apr 2024
Response from Divine Llaneta on Apr 14, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the parking lot, however there are options to park nearby, or you can use our valet service for 33 per night, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

meghan

Travelled with family
Liked: Cleanliness, staff & service
Lovely room. We stayed for 7 days for a kids dance competition. The food options are limited. There is a Starbucks with long lines and a very expensive buffet. Nothing in between and not much else in the neighborhood. Pool was great but never any pool towels. For some reason the carts to move luggage were rationed and they wouldn’t let customers use them. I suppose they wanted me to tip someone to bring my luggage up.
Stayed 7 nights in Apr 2024
Response from Divine Llaneta on Apr 14, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the long line up at Starbucks, very limited options for food, pool towels & our luggage carts, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Chau, Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shift Manager on Apr 13, 2024
Dear Chau Pham,Warm greetings from River Rock Casino Resort!Thank you so much for valuable time to evaluate your recent stay. We are glad you enjoyed your stay. We are looking forward to welcoming you once again.Regards,Shift Manager

10/10 Excellent

Cristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Shift Manager on Apr 13, 2024
Dear Cristy Arevalo,Warm greetings from River Rock Casino Resort!Thank you so much for valuable time to evaluate your recent stay. We are glad you enjoyed your stay. We are looking forward to welcoming you once again.Regards,Shift Manager

6/10 Okay

paul-

Travelled with partner
Liked: Cleanliness, staff & service
Noise from the sky train
Stayed 1 night in Apr 2024
Response from Divine Llaneta on Apr 15, 2024
Thank you for staying with us, we appreciate your feedback, we apologize for the experience with the noise of the Skytrain, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

Piseth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shift Manager on Apr 13, 2024
Dear Piseth Sun,Warm greetings from River Rock Casino Resort!Thank you so much for valuable time to evaluate your recent stay. We are glad you enjoyed your stay. We are looking forward to welcoming you once again.Regards,Shift Manager

8/10 Good

Marc

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Shift Manager on Apr 12, 2024
Dear Marc Sultanti,Warm greetings from River Rock Casino Resort!Thank you so much for valuable time to evaluate your recent stay. We are glad you enjoyed your stay. We are looking forward to welcoming you once again.Regards,Shift Manager

6/10 Okay

gary

Stayed 1 night in Mar 2024
Response from Divine Llaneta on Apr 13, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

Bernard

Travelled with family
Liked: Cleanliness, amenities
We have been coming here over the years while going to the Vancouver Night Market. Last year the hotel changed up their guest parking which makes no sense. You end up walking the entire length of the hotel (casino) plus however many floors before getting to your room. Disappointing knowing that they have parking options for the other building.
Stayed 1 night in Aug 2023
Response from Divine Llaneta on Apr 13, 2024
Thank you for staying with us, we appreciate your feedback, we apologize for the experience with the parking distance, however there are other options for you to choose where to park. Such as to do Valet for 33 or you can park on the south tower location across from the casino tower, however that is our 3rd party parking lot which you will need to pay them 3 for 24 hours and they only accept credit card. We hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Leslie, Powell River

Travelled with family
Liked: Cleanliness, amenities
.
Stayed 1 night in Mar 2024
Response from Shift Manager on Apr 12, 2024
Dear Leslie Louie,Warm greetings from River Rock Casino Resort!Thank you so much for valuable time to evaluate your recent stay. We are glad you enjoyed your stay. We are looking forward to welcoming you once again.Regards,Shift Manager