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Reviews of Skwachàys Lodge

2.5 out of 5
Skwachàys Lodge
31 West Pender, Vancouver, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 603 out of 1000 reviews" "
Rating 8 - Good. 290 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Bernd

Liked: Cleanliness, staff & service
We like the lodge for the whole appearance, it’s really unique and very inviting. The only complaint about the facility is the poor internet. The antenna is at the beginning of the hallway and we were in room 504 which is 3 rooms away and we could often barely get a signal. A booster or the relocation of the antenna would help. The neighborhood is not that great because of the many homeless people but that’s what happens in all cities more or less. The location is good to reach a lot of downtown by foot. Parking was also an issue since the lodge is not able to provide parking space.
Stayed 1 night in Mar 2024

10/10 Excellent

Kailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with fantastic rooms. Staff are friendly and always up for a chat. Are has some homelessness but also is a 10 minute walk or drive to everything you’ll wanna do downtown. Stayed for the rugby and ho key and being a 10 minute stroll from both stadiums was fantastic. Highly recommend.
Stayed 7 nights in Feb 2024

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had difficulty getting into room on Saturday night. Had to wait until 11:pm for security to show up and let us in room. Door wouldn’t lock unless slammed shut.
Stayed 3 nights in Feb 2024

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovey staff, decor is beautiful reasonable price and super cliose to Rogers arena about 5 min walk. Only downside is no parking on site but there is a 24hr parkade a couple blocks away.
Stayed 1 night in Feb 2024

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay, highly recommend
Stayed 2 nights in Feb 2024

8/10 Good

Corey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and was decorated in beautiful aboriginal artwork. Most things were in great condition, however our toilet ran and the sink faucet had a leak. The staff was super helpful, friendly and accommodating, there just wasn’t many of them, none between 11pm and 7am. It wasn’t a problem for us, but guests who want more attentive service may be left wanting. There wasn’t much for amenities, but there was a dry sauna and continental breakfast. The area was a bit rougher, quite a few homeless and open drug use, but it didn’t feel dangerous. There was lots to do and see nearby, and plenty of choices for food. It’s also pretty close to Gastown which has lots of stuff to check out. Overall I would probably stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Aysha

Stayed 2 nights in Feb 2024

10/10 Excellent

Jeannette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel. The indigenous artwork in the lobby is beautiful but what a wonderful surprise to see the indigenous artwork in our room (we stayed in the King Salmon which had a beautiful mural on the wall which lit up)! The continental breakfast consisted of homemade yogurt dishes, banooks, and quiche. The only thing we did not like were the homeless people camped outside near the entrance, but they did not cause problems.
Stayed 2 nights in Feb 2024

10/10 Excellent

Willem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, charming native decor, delicious breakfast and friendly staff.
Stayed 3 nights in Feb 2024

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful
Stayed 6 nights in Feb 2024

10/10 Excellent

Alexandria

Stayed 1 night in Feb 2024

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique place. Well decorated. Beautiful native art. Location is great but not ideal in terms of a safe environment.
Stayed 1 night in Feb 2024

10/10 Excellent

amy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing design and staff was very kind. Really enjoyed our stay. We will be back.
Stayed 1 night in Feb 2024

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a solo traveller (female) to Vancouver and I loved everything about the hotel: Quick, friendly and efficient check-in; well-appointed room (with coffee maker AND microwave); room and hotel featured stunning indigenous art / decor; offered great options for a filling and nutritious breakfast including bannock (delicious!) and homemade (?) blueberry yogurt - great way to start the day. Other reviewers wrote about the hotel location, however, I felt safe and secure in the hotel and used my common sense when walking around the environs. The lodge was excellent value for money and I look forward to my next stay (I will bring my bathing suit this time to take advantage of the sauna).
Stayed 2 nights in Jan 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, service and very clean !
Stayed 3 nights in Feb 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jiyoung Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a unique place to stay! The service provided was exceptional and the cleanliness of the hotel is another level.
Stayed 1 night in Jan 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique setting in what used to be an Indigenous gallery. Wall art in the room was also very unique. Only 9 minute walk to Rogers Arena. We were on the 6th floor and wifi was spotty at best. Continental breakfast was definitely nothing to write home about.
Stayed 2 nights in Jan 2024

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a beautiful place to stay! We loved loved loved our time here, the room was lovely, the staff were extremely nice and very accommodating, the decor is beautiful, and we loved the option of the sauna and smudge room. It was also amazing to eat breakfast (delicious bannock!) in the gorgeous art gallery. The only thing I wish was that the area felt safer at night, as a tourist it’s hard to know whether any of the local people milling around at night mean you any harm or not. However, the proximity to the water and to gastown really can’t be beat! Truly would come back and recommend in a heartbeat.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is absolutely gorgeous. Our room was stunning. Such incredible thought was put into decorating the room, as well as the public areas. I loved all of the art we could see. Lots of nice amenities in the room as well. There are loads of great restaurants in the area and it's a super easy walk to Rogers Center for a hockey game. The area seemed a little iffy when we checked in but we had no issues whatsoever. I would highly recommend this hotel to anyone staying in Vancouver, and will definitely stay again if I'm back in the area.
Stayed 1 night in Dec 2023

4/10 Poor

Ryan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was beautiful inside the rooms were clean, quiet, beautifully decorated. The FN art was very nice. The area around the hotel is sketchy at best but being in downtown Van east end that can of course be expected. What wasnt expected was that the Hotel overcharged me by $430 on top of the room fee for the night, which I called later the same day after checking out and it was hard to get someone to answer the phone. They apologized & promised I would be reimbursed, but charged my credit card the same amount once again. So at this point they had taken $862.84 from my card not including the price of the room which they had also taken off earlier for a total of 1180 dollars. Once again I had trouble getting someone on the phone and left a stern message which wasnt returned until Monday the 27th when my stay was friday the 24th of Nov. with checkout Saturday the 25th. Once again I was told I was being reimbursed this time for the full amount they had taken including the price of the room but that they would have to recharge the price of the room afterwards and so they immediately re-charged the room price of 318, so now the total of Money they were tying up of mine was at minimum $1500. Reimbursements eventually went through a full week later which I understand is how long such things can take but hat being said I feel like I should have been fully reimbursed for everything including the price of the room for the trouble they caused. Very stressful for me and unprofessional
Stayed 1 night in Nov 2023

10/10 Excellent

Kymberley

Stayed 1 night in Nov 2023

10/10 Excellent

Duncan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
has a sauna!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, only problem was the area towards the harbor. Kind of shady. Hotel was great
Stayed 1 night in Jul 2023

8/10 Good

Cheryl

Liked: Property conditions & facilities, room comfort
Good location and comfortable
The staff were friendly and helpful. The he room was nice. The bed was very comfortable. The location was great for walking to many of the restaurants and attractions. The floor in our room was not very clean. I was happy that I had brought slippers…It wasn’t dirty, but seemed very dusty.
Stayed 6 nights in Oct 2023

10/10 Excellent

Faith

Liked: Staff & service, amenities, property conditions & facilities
Very kind staff and lovely amenities, i had a wonderful stay :) thank you!!
Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Oct 2023

6/10 Okay

Kyra

Stayed 1 night in Oct 2023

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great over all
Great over all I would stay here again . Only thing I was a bit annoyed about was that I asked if there was parking and was told no I had to use the sketchy parking lot. Upon check out the people ahead of me stated there was under ground parking and they had used it .
Stayed 2 nights in Oct 2023

4/10 Poor

Rhonda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Ann

Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Neighborhood could have been better, but that isnt the fault of this great place to stay
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 21, 2023
Thank you for staying and supporting us. I would like to thank you for being patient, as the hotel and concept of our building go into a new era. We do have very wonderful, staff, and the artists in residence are fabulous. Unfortunately, we do have a few drug problems in the area. That too is slowly changing. Thank you again for taking the time to comment, it is very much appreciated.

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic little hotel. Definitely will look to stay here again next time i'm in Vancouver
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 18, 2023
Thank you for staying and supporting us. I would like to thank you for being patient, as the hotel and concept of our building go into a new era. We do have very wonderful, staff, and the artists in residence are fabulous. Unfortunately, we do have a few drug problems in the area. That too is slowly changing. Thank you again for taking the time to comment, it is very much appreciated.

10/10 Excellent

Craig, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is definitely a hidden gem and super close to the Stadiums, Chinatown and the sky train. Not the best area of town, being a block from East Hastings, but the people on the street generally left us alone.
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 11, 2023
Thank you for staying and supporting us. I would like to thank you for being patient, as the hotel and concept of our building go into a new era. We do have very wonderful, staff, and the artists in residence are fabulous. Unfortunately, we do have a few drug problems in the area. That too is slowly changing. Thank you again for taking the time to comment, it is very much appreciated.

10/10 Excellent

Brittni

Travelled with family
Liked: Amenities, property conditions & facilities
Property was great. Area outside was not so great. I took my 11 yo son to Vancouver for his bday. I was surprised to see so many homeless smoking hard drugs in the open and didn’t love my son seeing it so much. Homeless also harassed us quite a bit and made many inappropriate comments to me. The hotel was great though and we felt safe in there.
Stayed 5 nights in Oct 2023
Response from Front Desk on Oct 11, 2023
Thank you for staying and supporting us. I would like to thank you for being patient, as the hotel and concept of our building go into a new era. We do have very wonderful, staff, and the artists in residence are fabulous. Unfortunately, we do have a few drug problems in the area. That too is slowly changing. Thank you again for taking the time to comment, it is very much appreciated.

6/10 Okay

Patricia

Travelled with partner
Disliked: Amenities, property conditions & facilities
Great concept but was short on well trained staff. The area is surrounded by homeless people which makes one feel rather unsafe. Breakfast was limited and not ready on time.
Stayed 3 nights in Oct 2023
Response from Rick on Oct 11, 2023
Thank you for staying and supporting us. I would like to thank you for being patient, as the hotel and concept of our building go into a new era. We do have very wonderful, staff, and the artists in residence are fabulous. Unfortunately, we do have a few drug problems in the area. That too is slowly changing. Thank you again for taking the time to comment, it is very much appreciated.

8/10 Good

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful artwork in the guest room & common areas. Inviting area for sauna, although I didn't expect it & had not packed a bathing suit. Nice pottery mugs & glassware for beverages; not just paper cups.
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 11, 2023
Thank you for staying and supporting us. I would like to thank you for being patient, as the hotel and concept of our building go into a new era. We do have very wonderful, staff, and the artists in residence are fabulous. Unfortunately, we do have a few drug problems in the area. That too is slowly changing. Thank you again for taking the time to comment, it is very much appreciated.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 11, 2023
Thank you for staying and supporting us. I would like to thank you for being patient, as the hotel and concept of our building go into a new era. We do have very wonderful, staff, and the artists in residence are fabulous. Unfortunately, we do have a few drug problems in the area. That too is slowly changing. Thank you again for taking the time to comment, it is very much appreciated.

10/10 Excellent

Elisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing boutique hotel! Centrally located. Rooms are unique and well appointed. Everything was clean. Staff were friendly and helpful. Continental breakfast was amazing, not the usual fare, with fresh fry-bread, house-made yogurt cups and mini savory quiche bites that were delish! Close to amazing restaurants and attractions. Be mindful that this is downtown Vancouver and like most large cities, the area is a tapestry made of all kinds of people. You will see drug use, there will be unhoused folks. This is the reality of most urban centres. I was a single woman travelling alone and felt very safe. I would definitely stay here again!
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 30, 2023
Thank you for staying and supporting us. I would like to thank you for being patient, as the hotel and concept of our building go into a new era. We do have very wonderful, staff, and the artists in residence are fabulous. Unfortunately, we do have a few drug problems in the area. That too is slowly changing. Thank you again for taking the time to comment, it is very much appreciated.

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 30, 2023
Thank you for staying and supporting us. I would like to thank you for being patient, as the hotel and concept of our building go into a new era. We do have very wonderful, staff, and the artists in residence are fabulous. Unfortunately, we do have a few drug problems in the area. That too is slowly changing. Thank you again for taking the time to comment, it is very much appreciated.

4/10 Poor

Hans J

Stayed 1 night in Sep 2023
Response from Rick on Oct 18, 2023
Thank you for staying and supporting us. I would like to thank you for being patient, as the hotel and concept of our building go into a new era. We do have very wonderful, staff, and the artists in residence are fabulous. Unfortunately, we do have a few drug problems in the area. That too is slowly changing. Thank you again for taking the time to comment, it is very much appreciated.

6/10 Okay

Roger

Travelled with partner
We were in 502 for four days. Tiny room, air conditioner with the hose hanging out the window. One fob when we first arrived. Had been set for the six floor so it would not work. I had to come down and replace that. I supposed to get a knock on the door at 3:30 AM as we were leaving at four and the knock never came. Fortunately, my phone did wake us up…last time we stayed. We had a great room and amenities but not this time. Will probably not stay there again.
Stayed 4 nights in Sep 2023
Response from Front Desk on Sep 30, 2023
Thank you for staying and supporting us. I would like to thank you for being patient, as the hotel and concept of our building go into a new era. We do have very wonderful, staff, and the artists in residence are fabulous. Unfortunately, we do have a few drug problems in the area. That too is slowly changing. Thank you again for taking the time to comment, it is very much appreciated.

10/10 Excellent

Ronald

Liked: Staff & service, room comfort
A great place.
What a fantastic place to stay when visiting Vancouver. Clean, artsy, great location. Few minutes from Gastown and Canada place. Thank you.
Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 30, 2023
Thank you for staying and supporting us. I would like to thank you for being patient, as the hotel and concept of our building go into a new era. We do have very wonderful, staff, and the artists in residence are fabulous. Unfortunately, we do have a few drug problems in the area. That too is slowly changing. Thank you again for taking the time to comment, it is very much appreciated.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 30, 2023
Thank you for staying and supporting us. I would like to thank you for being patient, as the hotel and concept of our building go into a new era. We do have very wonderful, staff, and the artists in residence are fabulous. Unfortunately, we do have a few drug problems in the area. That too is slowly changing. Thank you again for taking the time to comment, it is very much appreciated.

8/10 Good

Arnold

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location of the property. The rooms are modern and the property is run and operated by an indigenous community. I would book again
Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 30, 2023
Thank you for staying and supporting us. I would like to thank you for being patient, as the hotel and concept of our building go into a new era. We do have very wonderful, staff, and the artists in residence are fabulous. Unfortunately, we do have a few drug problems in the area. That too is slowly changing. Thank you again for taking the time to comment, it is very much appreciated.

2/10 Terrible

Melvin

Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 15, 2023
Thank you for staying and supporting us. I would like to thank you for being patient, as the hotel and concept of our building go into a new era. We do have very wonderful, staff, and the artists in residence are fabulous. Unfortunately, we do have a few drug problems in the area. That too is slowly changing. Thank you again for taking the time to comment, it is very much appreciated.

4/10 Poor

Kevin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
sketchy area to walk in, especially at night. Safe parking offers limited hours
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 15, 2023
Thank you for staying and supporting us. I would like to thank you for being patient, as the hotel and concept of our building go into a new era. We do have very wonderful, staff and the artists in residence are fabulous. Unfortunately, we do have a few drug problems in the area. That too is slowly changing. Thank you again for taking the time to comment, it is very much appreciated.