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Reviews of Sandman Signature Vancouver Airport Hotel & Resort

4 out of 5
Sandman Signature Vancouver Airport Hotel & Resort
10251 St Edwards Drive, Richmond, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 1051 out of 2350 reviews" "
Rating 8 - Good. 673 out of 2350 reviews" "
Rating 6 - Okay. 317 out of 2350 reviews" "
Rating 4 - Poor. 183 out of 2350 reviews" "
Rating 2 - Terrible. 126 out of 2350 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jocelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s convenient
Stayed 1 night in May 2024

8/10 Good

erik sven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the free parking
Stayed 3 nights in May 2024

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 3 nights in May 2024

8/10 Good

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We don't have car and it was hard and unsafe to cross the highways to the nearest restaurant Denny.
Stayed 6 nights in Apr 2024

8/10 Good

Joseph

For the price the least they could have done was provide breakfast
Stayed 1 night in May 2024

6/10 Okay

Peter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly helpful staff . Rooms and hallways tired and dated. Bathroom floor had not been cleaned properly. TV service in room the worst I've seen for years. Would not stay again.
Stayed 1 night in May 2024

8/10 Good

Ruth

Property needs updating. Rooms are tired. Bathrooms especially
Stayed 1 night in Apr 2024

4/10 Poor

THAO

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
We stayed in the penthouse it was nice at the top floor but it was way too noisy. You could hear every conversations in the next door as if they were inside my room
Stayed 2 nights in Mar 2024

6/10 Okay

THAO

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024

4/10 Poor

Kelly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had dirty bedding that we waited 2hrs to be replaced (had to call twice), a broken heater that they couldn’t fix, not enough towels for the 4 staying in the room (had to call twice) and the pool area was filthy with dirt all over the floor (maybe a plant knocked down?) and an overflowing stack of dirty pool towels that looked like they’d been there for days. I went to the desk and asked for pool towels but an hour later they still weren’t replaced. The only positive of this hotel was that the kids had fun on the waterslide.
Stayed 1 night in May 2024

8/10 Good

Marlene

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time, felt like home!
Stayed 2 nights in May 2024

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean property. It is out if the way tho. Not really walkable. Only a couple of restaurant options. If you have a car you sre set tho.
Stayed 1 night in May 2024

10/10 Excellent

Kelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Joseph, Kutztown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Michael

Liked: Cleanliness
The property has good variety of room selections. Access is convenient of major cross streets and close close to YVR airport in Richmond. Room and bedding were comfortable. Housekeeping was very responsive to requests. Bathroom configuration is a little different with toilet right by the door. The indoor pool and waterslide was fun, wonderful for families traveling with children. The indoor swimming pool is too small for swimming because half of it is roped off for waterslide. Swimmable portion is about 6m long. The water temperature in the hot tub was warm, insufficiently hot. The interior hallways were a bit challenging to navigate. The Starbucks coffee counter was closed throughout our stay. Would have been a nice to have it available. In room coffee tasted generic. Staff were friendly and courteous; could use a couple more to reduce wait time at check-in/check out.
Stayed 1 night in May 2024

8/10 Good

YANPING

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good.
Stayed 1 night in Apr 2024

6/10 Okay

Pengfei

Liked: Staff & service
Stayed 2 nights in May 2024

8/10 Good

Thuan

Liked: Cleanliness, staff & service, property conditions & facilities
That’s Hotel is amazing
Stayed 1 night in May 2024

8/10 Good

rosanne

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place
Stayed 1 night in Apr 2024

8/10 Good

Josephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area under construction. Facility okay as far as cleanliness.
Stayed 1 night in Apr 2024

4/10 Poor

Sandy

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I requested a room near the elevator but instead she put me on the ground floor with many outside entrances. The room was very, very far from the entrance. Difficult to communicate with agent.
Stayed 1 night in May 2024

8/10 Good

Yiqun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the view of the tower building and like the lobby of the hotel big and comfortable sofas. Doesn’t like the limited complementary supply.
Stayed 1 night in Apr 2024
Response from Gary W. on May 3, 2024
Hi Yiqun, Thank you for your recent stay and your invaluable comments made to us. Rest assured that I will share your motivating compliments to my teammates, yet, will also look into your comments made to our room condition which may improve ourselves.Sincerely, Gary W.

6/10 Okay

Alistair

Business traveller, Travelled with partner
There were several air crew staff checking in at the time I arrived and a couple of regular check-ins. There was only one staff member that seemed to be working, another staff member was at the desk area but provided no service. Frustrating check-in time.
Stayed 1 night in May 2024

6/10 Okay

Esther

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Hau Chee

Travelled with family
The room is facing the main highway. It’s noisy at night. The shower keeps watching a bit even closed. The swimming pool is so tiny and the heating pool is closed. Overall, needs a lot of improvement. Thanks.
Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Hau Chee, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We hope to see you again very soon. Yours sincerely, Gary W.

6/10 Okay

Thuy Trang

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Gary W. on May 2, 2024
Hi Thuy Trang, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

8/10 Good

Dawn, Prince George

Business traveller
Liked: Cleanliness, staff & service, amenities
I like that this property has a Starbucks, Chop and Denny's attached. This is a great option for an overnight stay for those traveling out of Vancouver International Airport. With the many outdoor pool areas, it would also be a nice retreat during hot summer days.
Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Dawn, Thank you very much for choosing Sandman Signature Vancouver Airport and taking your valuable time in writing your review. We are happy to know that your overall staying experience match your expectation at our hotel. Your valuable comments are important to us. Your appreciations have been shared with our team, and we will continue to optimize our facilities and service. We look forward to having an opportunity to serve you again in the near future. Yours sincerely, Gary W.

6/10 Okay

Rashpinder

Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Rashpinder,Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

8/10 Good

stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were in room 133 and arrived around 2 am and there was a constant door banging or something along those lines all night long ..
Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Stephanie, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Yours Sincerely Gary W.

2/10 Terrible

amit

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The service for this Hotel is really bad. I have asked the staff to provide toiletries for my room. But, no one came.
Stayed 2 nights in Apr 2024
Response from Gary W. on May 2, 2024
Hi Amit, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Yours Sincerely Gary W.

8/10 Good

Sheila

Liked: Cleanliness, staff & service
Was very far and reasonable for a night
Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Sheila, Thank you very much for your recent stayed with us and taking your valuable time to share your stayed experience. We are happy to know that your overall staying experience match your expectation at our hotel. Your valuable comments are important to us and your appreciations have been shared with our team, and we will continue to optimize our facilities and service. We look forward to having an opportunity to serve you again in the near future.Sincerely, Gary W.

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front desk person seemed inexperienced and was not friendly. Bordered on rude. Meanwhile, the other front desk person stepped in and deescalated the situation
Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Joanne, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We hope to see you again very soon. Yours sincerely, Gary W.

8/10 Good

Athar

Liked: Cleanliness, staff & service
good
Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Athar, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

8/10 Good

James, Campbell River

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet stay. Comfortable beds. Roomy rooms. Friendly, proactive staff. Good idea for room light bulbs and safety deposit box batteries to be regularly checked and replaced before customers discover them and need to call maintenance for replacements.
Stayed 1 night in Feb 2024
Response from Gary W. on May 2, 2024
Hi James, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We hope to see you again very soon. Yours sincerely, Gary W.

10/10 Excellent

Sonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Sonya, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

4/10 Poor

Debbie

Travelled with family
Property is in need of a refresh carpets are old, curtains don’t fit windows. Desperately need better cleaning staff. Internet was so slow we gave up. Very disappointing for a Sandman Signature. Night staff were not helpful to an elderly couple that couldn’t speak English they would have never reached their room if we hadn’t helped them.
Stayed 2 nights in Apr 2024
Response from Gary W. on May 2, 2024
Hi Debbie, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Clayton, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 Excellent

Tracie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very helpful and friendly. Conveniently located. I stay here often and always enjoy my stays.
Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Tracie, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

8/10 Good

SHAWETA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very thing good
Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Shaweta, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 Excellent

daryl, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
As always staff was outstanding, and room was clean comfortable and ready. Consistency is the norm at this hotel.
Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Daryl, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

8/10 Good

Kathy

Travelled with family
Good choice for an airport hotel.
Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Kathy, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 Excellent

Vivian

Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Vivian, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

6/10 Okay

Keri

Travelled with family
Liked: Staff & service
Close to airport which was convenient, the shuttle was on time, the staff were helpful
Stayed 2 nights in Apr 2024
Response from Gary W. on May 2, 2024
Hi Keri, Thank you for choosing Sandman Signature Vancouver Airport and taking time to write us a kind review. We are delighted to hear you liked our convenient location and the shuttle service. Hope you had a very enjoyable time with us and we look forward to welcoming you again in the near future.Yours sincerely, Gary W.

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Sheryl, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 Excellent

billy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Billy, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

10/10 Excellent

Jair

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Thank you!
Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Jair, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

8/10 Good

YUK CHUN

Stayed 3 nights in Apr 2024
Response from Gary W. on May 2, 2024
Hi Yuk Chun, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

6/10 Okay

Deng Feng

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Smells bad in the washroom.
Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Deng, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.