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Rating 10 - Excellent. 1162 out of 1640 reviews" "
We stay every Sunday and the room this time was small and not as nice as it should be for our regular $130
Whitney
Stayed 1 night in Apr 2024
Response from Emily, Front Desk on Apr 17, 2024
Thank you for your feedback Whitney. We are sorry that the room type got mixed up here at the hotel. I will reach out to Expedia and see what went wrong. Hope we can have you back on Sunday again to make it up to you!
Hi Larissa!I'm glad you enjoyed your experience with us at the Lodge! We hope to see you again soon. Have a great day!Hi Cheryl,Thanks for your kind score and for staying at the Lodge! I'm glad we were able to exceed your expectations and look forward to seeing you again soon. Thanks and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Hi Kelly,I'm glad you enjoyed your time here and found us a great place to stay. Our people really make the difference! Thanks and have a great day!Hi Cheryl,Thanks for your kind score and for staying at the Lodge! I'm glad we were able to exceed your expectations and look forward to seeing you again soon. Thanks and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Hi Jamie,Thanks for your kind words! I'm glad you had a fun night and hope you come see us again soon. Have a great day!Hi Cheryl,Thanks for your kind score and for staying at the Lodge! I'm glad we were able to exceed your expectations and look forward to seeing you again soon. Thanks and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Hi Nicole,I'm glad you had a positive experience with us and we hope to see you again soon. Thanks and have a great day!Hi Cheryl,Thanks for your kind score and for staying at the Lodge! I'm glad we were able to exceed your expectations and look forward to seeing you again soon. Thanks and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Hi Cheryl,Thanks for your kind score and for staying at the Lodge! I'm glad we were able to exceed your expectations and look forward to seeing you again soon. Thanks and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
We love the Heathman, the staff are the best!!! Quiet neighborhood, but right down the road you can find shopping, dining and entertainment options. The perfect combo!
Terri
Stayed 1 night in Apr 2024
Response from Patrick Connolly on Apr 15, 2024
Hi Terri!Thanks for all your kind remarks, especially about our staff. We are fortunate to have such a great group of people here at the Lodge and Hudson's! We appreciate you staying with us and look forward to seeing you again soon. Have a great day!Hi Cheryl,Thanks for your kind score and for staying at the Lodge! I'm glad we were able to exceed your expectations and look forward to seeing you again soon. Thanks and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Hi Stephanie,Thanks for your kind comments about our hotel! Our Housekeeping and Maintenance team do a great job in keeping our building clean and functioning. I'll pass along your comments to the entire team. Thanks again and we look forward to seeing you soon. Have a great day!Hi Cheryl,Thanks for your kind score and for staying at the Lodge! I'm glad we were able to exceed your expectations and look forward to seeing you again soon. Thanks and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Didnt provide any maid service. No bed service or bathroom clean
Scott
Stayed 2 nights in Apr 2024
Response from Emily, Front Desk on Apr 11, 2024
Thank you for your feedback Scott. I am so sorry that housekeeping didn't service your room for you, I will pass this along to their manager. We hope we can have you back again soon!
Hi Lisa!Thanks for your kind score and for choosing to stay at the Lodge. Our team really makes the difference and we value and love them all very much. Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Very clean inside and out. Loved the Koi pond and being able to share that with the kids. There was a fun small scavenger hunt for the kids and they loved it and the przes they received!
Shelley
Stayed 1 night in Apr 2024
Response from Emily, Front Desk on Apr 10, 2024
Thank you for your feedback Shelley! We are so glad you and the kids had a good time! We hope we can have you all back again soon!
This hotel had a really cool lodge feel to it. Everything was clean and the check in gal was so nice and efficient at check in time.
Kelly
Stayed 1 night in Apr 2024
Response from Patrick Connolly on Apr 8, 2024
Hi Kelly,Thanks for your kind words, especially about Carter (the Front Desk Supervisor who checked you in). Carter is an amazing person who really cares about our guests and staff. I'll pass along your comments to the entire team for their enjoyment. Thanks again and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Hi Chris,Thanks for staying with us and for your kind words. Hudson's does an amazing job with food and service! We look forward to seeing you again soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Hi David,Thanks for your kind words about our hotel and staff. We are so fortunate to have great people who really care on our team. I'll pass along your comments to everyone here for their enjoyment. Thanks for staying with us and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Hi Sari,Thanks for choosing to stay with us. We hope to see you again when your travels bring you to our area. Thanks again and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Hi Whitney,I'm glad you enjoyed Hudson's Bar and Grill. They do an incredible job with the food and service! We appreciate you staying and dining with us and look forward to seeing you again soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
8/10 Good
Robin
Travelled with family and small children, Business traveller
Staff was very helpful & responsive to requests over a 4-night stay. In-house restaurant was really nice. Dined with family & had room service. Very quiet, peaceful & safe location near local shopping & food options.
Robin
Stayed 3 nights in Mar 2024
Response from Patrick Connolly on Apr 3, 2024
Hi Robin,Thanks for all your kind comments, especially about our staff. We are fortunate to be surrounded by great people who really care about each other. We appreciate you staying with us and look forward to seeing you again soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Very accommodating staff at the front desk. Onsite restaurant is very good. Rooms are big and comfortable.
Heather
Stayed 2 nights in Mar 2024
Response from Patrick Connolly on Apr 3, 2024
Hi Heather,Thanks for your kind comments, especially about our front desk staff. They are a great group of people who care about our guests and each other. I'll pass along your comments to the entire team for their enjoyment. We appreciate you staying with us and look forward to seeing you again soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Hi Gary,Thanks for staying with us at the Lodge! I'm glad you found our property quiet. Thanks again and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Hi Michael,I'm glad you enjoyed your time with us at the Lodge! We appreciate you staying with us and look forward to seeing you again soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Hi Stanley,We're glad you found us too! Thanks for staying at the Lodge and we look forward to seeing you again soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Hi Whitney,I'm glad you found our hotel clean and friendly. Our Housekeeping team does an amazing job keeping our building clean and tidy. Thanks for choosing to stay with us and we look forward to seeing you again soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
I love staying at the Heathman! It’s where I have all of my friends stay when they visit Vancouver! It’s beautiful, convenient, comfortable rooms, clean, and worth every penny!
Kami
Stayed 1 night in Mar 2024
Response from Patrick Connolly on Apr 1, 2024
Hi Kami,Thanks for all your kind comments! Our team really makes the difference and we appreciate them all very much. Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
It was a nice place to stay and convenient to everything. Only knock is that I would have thought they'd have hair dryers in the room.
Janine
Stayed 2 nights in Mar 2024
Response from Emily, Front Desk on Mar 30, 2024
Thank you for your feedback Janine! I am so sorry there are supposed to be hairdryers in every room! Please give us a call at the front desk next time and we can definitely bring you missing items from your room. But I will also let housekeeping know we are missing a hair dryer! I am sorry again and we hope we can have you back again soon!
Response from Emily, Front Desk Manager on Apr 17, 2024
Thank you so much for your feedback Emanuel. We hope we can have you back again soon!
8/10 Good
Heidi
Mar 27, 2024
Liked: Cleanliness, staff & service, amenities
The room was very comfortable. I liked the shower. Neighbors were incredibly noisy. Loud until 2 AM. Had a horrible night’s sleep. Very disappointing.
Frustrating to spend so much and not get a decent nights sleep.
Heidi
Stayed 1 night in Feb 2024
Response from Emily, Front Desk Manager on Mar 28, 2024
Thank you for your feedback Heidi! We are glad that you enjoyed your hotel room but are so sorry to hear you had noisy neighbors. We are at the Front Desk 24 hours a day so give us a call and we can send security for the noise complaint. We hope we can have you back again soon!
I’ve stayed at the Heathman many times and always come back. Service levels are top notch. Rooms are cozy and stocked with all the amenities I like. Hudsons Restaurant never disappoints. You can walk to the Mall in less than 15 minutes.
Robert
Stayed 1 night in Mar 2024
Response from Emily, Front Desk Manager on Mar 27, 2024
Thank you for your feedback Robert! We are so glad that you continue to come back and are so glad you enjoy our property and service. We hope we can have you back again soon!
Hi Douglas,Thanks for choosing to stay with us and for your kind remarks. I'm glad you had a nice experience at our hotel. Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Hi Michael,Thanks for your kind comments! I'm glad we exceeded your expectations and look forward to seeing you again soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Hi Cheryl,Thanks for your kind score and for staying at the Lodge! I'm glad we were able to exceed your expectations and look forward to seeing you again soon. Thanks and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
8/10 Good
Jeffery
Mar 24, 2024
Jeffery
Stayed 1 night in Mar 2024
Response from Patrick Connolly on Apr 15, 2024
Hi Jeffrey,Thanks for your kind score and for staying at the Lodge! We look forward to seeing you again soon. Thanks and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Great decor consistent with the name and the history of the location.
Kathy
Stayed 1 night in Mar 2024
Response from Patrick Connolly on Mar 24, 2024
Hi Kathy,Thanks for your kind words! We are proud of our facility and team each and every day! Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Property was really nice, the staff was great and the location was good.
Spencer
Stayed 2 nights in Mar 2024
Response from Patrick Connolly on Mar 24, 2024
Hi Spencer,Thanks for your kind comments, especially about our staff! Our team is amazing, and we value them very much. Thanks for staying with us and we look forward to seeing you again soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
We were upgraded when we arrived to the upper floor and it was such an amazing way to end our road trip. The ability to do laundry was amazing, the bed was comfy, the amenities were great and the lids for the coffee cups, top notch. I would love to stay here again :) such a cool rustic lodge type experience. Oh and the bird sounds in the hallways, so cute.
Kate
Stayed 1 night in Mar 2024
Response from Patrick Connolly on Mar 24, 2024
Hi Kate,Thanks for your kind remarks about your experience at our hotel. Our team really makes the difference! Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
Nice property, starting to feel a little dated though.
Great restaurant.
Shower curtain had a musty odor.
Fees were different than what was advertised on Expedia
Jason
Stayed 1 night in Mar 2024
Response from Patrick Connolly on Mar 20, 2024
Hi Jason,Thanks for your feedback and for staying at the Lodge. We'll use your comments as training opportunities for all our staff. Once again, thank you for staying with us and have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge
2/10 Terrible
Phanny
Mar 18, 2024
Phanny
Stayed 2 nights in Mar 2024
Response from Emily, Front Desk on Mar 20, 2024
We are sorry about your recent stay Phanny. I would love to hear more about what we can improve on.
10/10 Excellent
SF
Travelled with family, Travelled with family and small children
Thank you for your kind comments! Our team truly makes the difference and we are lucky to have them here. Thanks again and we look forward to seeing you soon. Have a great day!Patrick ConnollyAssistant General ManagerThe Heathman Lodge