Ratings based on 245 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Prince George, B.C.

Excellent service

Posted 27-Feb-2015
Pros: Friendly staff, good security, and free shuttle service to and from the airport
Location: Great proximity to the airport, one block from the skytrain, and two large shopping malls within 15 minutes walking distance
We arrived very late in the evening and the front desk staff was courteous and quickly provided us with a clean, updated room, with very comfortable beds. In the morning, we had breakfast in the hotel. The food was a little on the expensive side but it was really good. Our waiter, Guy, was friendly and went out of his way to provide us with information about the skytrain and surrounding area, and even offered to get us umbrellas while we were walking around during the day because he heard the forecast was for rain later in the day. Our flight did not leave until later that evening, and it was no problem for the hotel to keep our bags and arrange a shuttle to the airport free of charge. We enjoyed our stay and would stay there again as the price was good for the quality.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice staff, clean with reasonable price.

Posted 18-Feb-2015
Nice staff, hotel is clean, price is very reasonable.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Prince George.

Nice hotel. Short walk to sky train. Affordable.

Posted 12-Feb-2015
Nice Hotel. A bathtub would have been nice, rather than just the shower. Breakfast buffet was overpriced.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom NW BC

Room security needs to be improved

Posted 10-Feb-2015
Pros: It is clean, our room was really quiet and the staff were accommodating.
Cons: Since one of us has mobility issues it would be nice if there were rooms that catered to guests who need grab bars to use the tub/shower.
Location: There are some good restaurants close by as well as one of Richmond's major shopping malls.
We enjoyed our stay but felt concerned about room security. We found the door between our room and the room next door unlocked - that was easy to fix as we locked it immediately. However, the bolt on the entrance door couldn't be engaged totally. I mentioned it to the front desk upon leaving and they assured me that it would be attended to.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect hotel

Posted 4-Feb-2015
Excellent location. Many Chinese Restaurants are just cross the street. Great service. I enjoyed their Breakfast a lot.
3 out of 5
by A verified traveller

Good location close to the airport

Posted 3-Feb-2015
Pros: The shuttle was excellent, saved us some cash after a NYC vacation every penny counts :)
Cons: Definitely the restaurant and evening lobby staff.
Location: airport, pretty much it.
Clean rooms, typical of all Starwood hotels. Nice lobby. The restaurant is really just a corner in the lobby. I've taken to ordering steak at restaurants I don't know since it's hard to mess up. It was cooked as I asked and tender (prime rib) but it came stone cold. My son's fish was over cooked, dry and smoking hot. I guess they had to cook it after the steak? The gravy for my dinner was also cold, everything was cold. In the morning there's a bare bones buffet, expensive for what you get $16 per person. I wouldn't stay again.
2 out of 5
by A verified travellerfrom Nanaimo

noisy hotel stay

Posted 2-Feb-2015
Pros: It's mediocre.
Cons: Provide early breakfast considering the number of guests, like us, who want to get to the airport early. Even a cup of decent coffee would be nice.
Location: Mall across the street.
This was our second time at this hotel...both times just to catch an early morning plane. First time was not too bad although no breakfast or coffee was available at 6:15am despite the quoted 6am opening time of the restaurant. This time same thing but also the planes from the nearby airport kept going all night and kept my wife and I awake most of the night. It was maybe just as well as the staff forgot to wake us at 5:30 despite them having written it down when we registered. They gave us a less than meaningful apology when we asked them what happened. We will be staying elsewhere next time.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kelowna BC

The staff couldn't have been more helpful.

Posted 30-Jan-2015
Pros: Excellent customer service. Clean and bright rooms.Close to the airport.
Cons: The restaurant was closed until the end of January and I am not sure why. Not a big deal because there are so many restaurants nearby.
Location: Lots of shopping and restaurants. Downtown Vancouver is a short walk to the skytrain.
All of the staff were very friendly , including the housekeeping people. They looked you in the eye when greeting you and did the little extras. I wish I wasn't surprised when people in the service industry do it right. The hotel is close to the airport and is perfect if you are staying overnight and catching an early morning flight. It is also within walking distance of many restaurants and retail shops.
5 out of 5
Recommended
for Everyone
by A verified traveller

For those who want excellence at a value.

Posted 30-Jan-2015
Paid less than a $100 per night but the rooms were excellent. This stay felt like I should be paying $200 - $300 a night and not less then $100. For those that want something close to the airport at a good value but all the excellence of a 4 star hotel.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New Westminster, BC, Canada

Nice hotel

Posted 20-Jan-2015
Nice hotel and very clean. Staff were very nice and helpful. They were very accommodating in changing our room, as the first room didn't have a bathtub, only a shower. But the bathtub was just a regular tub not a big jacuzzi tub. Lots of restaurants around the hotel which the staff were helpful in recommending good ones.