Ratings based on 117 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
78% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Business Travellers
by Kenneth from Edmonton

Very disappointing!

Posted 1-Apr-2015 on Hotels
The hallways smelled of stale cigarette smoke as did the washroom. And it was a non smoking room. I booked a king suite and even though I booked it a month in advance, there were none available when I got there. I was instead given a room with two double beds. Very disappointing.
4 out of 5
Recommended
for Everyone
by A verified traveller

long beach DR. appt

Posted 24-Mar-2015
Pros: close to hospial
Cons: Breakfast needs to be improved and pet fees r a little high
Cindy at front desk was great.als house keeping staff was very helpfull
Comment from Hotel Management
8-Apr-2015 by Manager, Hotel Management
The staff and I read your review, and would like to thank you for writing such positive comments about your stay. I am thrilled that our staff was able to provide you with a comfortable stay and that our location was convenient for your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Basic hotel accommodations.

Posted 10-Mar-2015 on Hotels
This is basic basic accommodations. Extended Stay has made a science of keeping costs down intelligently. Example: Three pillows, not four on bed. One wastebasket in room, have to ask for hair dryer if you need it. But, for basic room over head, it gets the job done. Nothing fancy at all. Breakfast is grab and go..granola bars, apples or oranges, manufactured muffins and coffee. No breakfast room. TV has minimal channels. Staff was very nice and accommodating. No extra charge for our pet dog which was super nice.
Comment from Hotel Management
6-Jun-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed our accommodations and our efforts to keep costs down for our guests. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
2 out of 5
Recommended
for Business Travellers
by Toni Lee from Spokane

Great accomodations but impossible to sleep!

Posted 6-Mar-2015 on Hotels
The staff was very friendly and efficient and the room was very nice but the noise was unbearable. People were walking the halls all night. I could hear the desk attendant and every conversation all night long! The walls were so thin I did not sleep well at all. The room above me had children running and jumping late into the night and in the early morning.
Comment from Hotel Management
30-May-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. The noise issues you described are not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are taking the room out of service and will be creating a model room. We will also be training our staff to better handle guest disturbances. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
5 out of 5
Recommended
for Families
by James

This traveller left a rating score only Posted 27-Feb-2015 on Hotels
2 out of 5
by A verified traveller from CA

pot smokers place

Posted 20-Feb-2015
Everyone from OR coming to this first WA exit to smoke pot since legal in WA & stay here to do it for the weekend
Comment from Hotel Management
18-Mar-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am sorry to hear that you experienced disturbances from other guests during your stay with us. Unfortunately, we are sometimes unable to pinpoint the exact location of the offending party until check out. I will make sure and coach our team to better resolve these issues in the future. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
5 out of 5
Recommended
for Families
by David from Zelienople, PA

Good value and convenient to freeway and food

Posted 21-Jan-2015 on Hotels
Would've been nice if the kitchen would've already been stocked instead of us having to go down to the front desk to ask for everything individually.
Comment from Hotel Management
4-Apr-2015 by Manager, Hotel Management
David - Thank you for taking the time to write a review of your stay. It's great to hear that you had a comfortable stay at our location. The dishes are removed from the room between each guest to ensure that each item is properly washed and sanitized. I apologize for any inconvenience. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future.
5 out of 5
Recommended
for Families
by A verified traveller

great 2 day stay

Posted 1-Jan-2015 on Hotels
The room was clean and neat. Front desk help was great to explain everything to us. For once the heater fan was quite compared to other ones where we have stayed before. Access to the hotel is sort of confusing. Over all we will stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveller from LA area

Sold my room to someone else

Posted 29-Oct-2014
Pros: Good room. Had two well-lighted work tables. Good bed, good bathroom.
Cons: Stop lying to guests when you make a mistake. Also,this chain has the worst excuse for a continental breakfast I've ever experienced.
Location: Hotel right off freeway, but area has a poorly designed street system. Don't miss the first right turn. Also, weekday a.m. commute traffic is awful.
I'd reserved (and prepaid) a smoking room. Upon check-in, I was told that room was no longer available -- it had been given to someone else. The clerk told me it was my fault for booking through a 3rd party (Expedia). What baloney! So I had to go outside to smoke. It was raining, and the ashtray and trash can were away from the covered porch.
Comment from Hotel Management
2-May-2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your original room was not available upon your arrival, and that you received such poor service from my staff. Please accept my apology. I am going to be talking with my entire front desk staff about reservation procedures and that proper way to handle such issues in the future. As well, I regret to read that our grab-and-go breakfast did not meet your expectations. Your feedback on this issue will be useful to us as we continually work to improve our hotel. Thank you again for your review. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
2 out of 5
Recommended
by Deedee from IL

Be ready for dragging wet towels to front desk

Posted 23-Oct-2014 on Hotels
The bed was comfortable but we were NOT happy with the quality of general hotel. We had to drag wet towels to front desk to get new ones. They told us after first day when we noticed our room wasn't cleaned that we had to schedule a room cleaning, so we said ok tomorrow please clean. "We only clean room after staying 7 days!!!!!! We had paid ahead through Hotels.com and they ran out credit card for incidentles by the time we got to room they had put $250.00 on our card!!! Not to mention the shady people that obviously lived there ALL THE TIME!!
Comment from Hotel Management
17-Jan-2015 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our housekeeping policy did not meet your expectations. Please know that we do only clean the room once a week once you've stayed 7 nights, unless you pay an additional fee for housekeeping. I will work with my staff to ensure that guests are made fully aware of this at check-in. I am also sorry to read of the billing issue you experienced. I will investigate this with my staff to ensure that we can resolve this issue. I appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.