Hello Hector,Thank you for letting us know about your recent visit. We are delighted that you were comfortable and that you had a nice visit.I also am happy to say that we finally got the queen mattresses that we ordered over a year ago! Come back and check us out next time you are back in the area. Have a wonderful day.

Thank you for the 5 star review! We are very happy to know that you were happy and comfortable during your stay. And please come see us again the next time your are in the Lower Mainland.Have a wonderful day.

Hello Susan,We are very happy that you had a great stay. It always makes us happy to know that our guests are happy and comfortable.We are looking forward to seeing you again.Have a wonderful day.

Hello Kabir,Thank you for the 5-star review! We are delighted that you were happy and comfortable. We hope to host your next visit.Have a great day.

Hello Billy,Thank you for letting us know that you found us to be a good value. We are very happy that you were comfortable and we hope to see you again!Have a great day.Thank you.

Hello Diana,Thank you for taking the time to let us know about your recent visit. We are very happy that you were comfortable and found us a good value.We are looking forward to seeing you again!Have a great day.

Hello Deborah,Thank you very much for the 5 out of 5 review! We are delighted that you had a great stay. It is always nice to hear from guests that had a comfortable visit.We can't wait to see you again!Have a wonderful day.

Hello Cameron,Thank you for taking the time to let us know about your recent visit and providing feedback on how we can improve. The items you mentioned will be addressed.Thank you again, and hope to see you again soon.Have a wonderful day.

Hello Marc,I am sorry that you chose to make a non-cancellable reservation and that you were not able to cancel it. We did allow you to change the dates as a one time courtesy. We hope to see you again.Have a wonderful day.

Hello Desmond,Thank you for your 5 out of 5 review! We are delighted that you were comfortable and that you feel you got good value.Hope to see you again next time.Have a great day.

Hello Rubina,Sorry that we did not exceed your expectations. Was there any issue that you had? I saw a note that said that you were concerned that someone tried to enter your room and we went up together and did a "lock read" to show you that nobody tried to enter your room. Was there anything other than that? You seemed happy when you were checking out. Please provide more details.Thank you.

Hello Luciano,We lots of our guests rate the hotel rooms and property very highly. I am sorry that you do not feel the same.As for the concerns that you outlined we do sell bottled water in the lobby level. We have both a beverage and snack machine available for guests. We do not offer slippers and don't advertise that we do. Our fitness area is large, bright and has new equipment. There are multiple treadmills, bicycles and other equipment. I am sorry if these were not sufficient for your workout needs.Have a wonderful day.

Thank you for staying with us. We are very sorry to hear that you found the pictures to be misleading and of your disappointment. We are currently in the process of updating all room photographs, as furniture and draperies have recently been replaced.

Thank you Emma for choosing to stay with us and for your kind words. We appreciate your business and do hope to welcome you back again.

Thank you for staying with us. Coffee packs & coffee makers are provided in every Guestroom. Coffee is also available in our in-house restaurant 'Acqua' (as well as Breakfast) from 6:30am - 9:30am weekdays. We do also have a snack vending machine in the Lobby. We are sorry to hear that you were unaware of these options and do hope that you will stay with us again.

Thank you for staying with us Katherine. I am sorry to see and confused by you giving s a 2/5 rating, however. You complain about an early check-in not being allowed, yet you did receive a complimentary early check-in. I can see in our system that you were checked in at 2:30pm with no additional fees, yet our check-in time is 3:00pm. I can also see that free parking was granted, due to you complaining at check-in that you were unaware of a parking fee, even though our 12 nightly parking fee is clearly stated on Expedia.Please call the Hotel, if you wish to make it a bit more clear for us as to why you have given us such a low rating.

Thank you for staying with us and we do hope that you will return to stay with us again!

Thank you so very much Shelby for staying and dining with us! We are so very happy to hear that you enjoyed all aspects of your stay and would stay with us again!

Hello Scott, Thank you for taking the time to provide us with feedback about your recent booking. It is our goal to exceed your expectations and I would like more details please on your 2 star review. The only notes that I see are that you called to cancel your reservation after the free cancellation period had ended. Is that the reason you gave us 2 stars? Please let me know.

Hello Chelsea,I am sorry that we did not exceed your expectations. I do see that you have been with us in the past and would like to know what issues you had during this stay. Any additional details you can provide would be great.Thank you.

Hello Courtney,We are delighted that you were comfortable and are very thankful for your review.We hope to see you next time you are back in the area.Have a fantastic day.

Thanks so much for choosing to stay with us. We are very happy to see that you enjoyed your stay and do hope that you will stay with us again!

Thank you so very much for choosing to stay with us and for the 4/5 on your feedback! We are happy to see that you enjoyed your stay.

Hello Kunal,Thank you for the wonderful 5 star review! We are delighted to know that both times you stayed with us you were comfortable and we hope to see you again next time you are in the area.Thank you again and have a wonderful day.

Hello Andrew,Thank you for taking the time to provide us with your feedback about your recent stay. We are very happy that you were comfortable. Hope to see you again soon!Have a great day.

Thank you for staying with us and for providing your feed-back. We are happy to see that the stay met your expectations and hope that you will stay with us again!

Thank you very much Gregory!We are very happy to hear you had a 5-star visit.We are looking forward to seeing you again.

Thank you Stacy!We are delighted that you had a nice visit and we hope to see you again!Have a wonderful day.

Hello Sean,I see that we have a cancelled reservation in your name for this date. I can see from the transaction log in our system that the credit card you provided would not authorize for the incidental deposit and as advertised on Expedia we do not accept cash or debit payment. Requirement of a valid credit card is the industry standard in Vancouver and I am sorry if this caused you any issues.Have a great day.

Hello Karyne,Thank you for letting us know about your recent visit. We are disappointed to hear that we did not exceed your expectations.I am sorry that you were not aware that the wifi network details and password are in the envelope that your keys came in. It is printed just under the room number.Hope you will give us a second chance. Have a wonderful day.

Hello Andrea,Thank you for taking the time to let us know about your recent visit.I am sorry that you missed the parking details that are advertised on Expedia. We do have them advertise the modest 12 nightly charge. When you say that the Jacuzzi was dirty, may I get more details from you. I don't see any notes on your booking that you had any concerns or that you contacted the Front Desk to have the issue resolved. As for the rodents concerns please be aware that we do have a stringent pest control program in the hotel. As for rodents outside of the property there is not much that we can do. Please got to YouTube and watch some of the news videos that show that this is a problem in the entire lower mainland.Have a nice day.

Thank you for staying with us. We are sorry to hear that the Hotel did not meet your expectations and apologize for that.

Thank you for staying with us and we are sorry for the issues that you encountered during your stay. Room attendants simply cannot wait until 11:00/check out time to begin cleaning rooms, or they would never all be completed by check-in time. Always place the 'Do Not Disturb' sign on the door, if you are still in the room. Many Guests simply leave the hotel without stopping by the front desk to check-out, so without the DND sign on the door, staff are unsure if the room is still occupied or not. We absolutely do apologize for the room being short a wine glass and for the coffee pot not being cleaned properly. Regarding the shampoo & conditioner...the bottles do sometimes arrive from the manufacturer less than full, so this may have made them appear to be 'used' but I assure you that they were not.

Thank you very much for staying with us and for the 5/5 rating. We are happy to see that you enjoyed your stay with us!

Thank you for staying with us and we are glad to see that you enjoyed your stay!

Hello Jerardo,Thank you for taking the time to provide us with feedback about your recent stay. We are very happy that you had a nice visit and that you were comfortable.Looking forward to seeing you again.Have a wonderful day.

Thank you for the 5 star review! We are delighted that you were comfortable.See you again!Have a wonderful day.

Thank you Joshua!We are very happy that you were comfortable.Have a fantastic day.

Thank you Ramio! Hope to see you again next time. Have a wonderful day.

Hello Christopher,Sorry that we did not exceed your expectations. We strive to exceed your expectations and I am disappointed that you feel that we didn't. Hope that you will give us another try as most guests have a very positive experience.Have a wonderful day.

Hello Jason,Thank you for taking the time to let us know about your recent visit. We are delighted that you had a nice visit and hope to see you again!Have a wonderful day.

Thank you for choosing to stay with us. We are so thrilled to hear that you enjoyed your stay with us and really appreciate your feed-back. Please do stay with us again!

Hello Bobbi,Thank you very much for the 5 star review! We are delighted that you had a nice visit and a comfortable stay.Hope to see you again, next time you are in the Burnaby area.Have a fantastic day.

Hello Judy,Thank you for your wonderful review. We are delighted that you were comfortable and we are looking forward to seeing you again. Have a wonderful day.

Hello Thomas,Thank you for taking the time to let us know about your recent visit.Have a wonderful day.

Thank you for choosing to stay with us. Please accept our apology for the mismatched mattress and bed base. It is a situation that we are aware of and are working on rectifying. We do hope that you enjoyed the other aspects of your room, your stay with us and all that our location has to offer!

Thank you so much for staying with us. We are so very happy to hear that you enjoyed your stay with us. Thank you for the 5/5 and we hope to welcome you back someday!

Thank you Sukhdeep! We are very happy to know that you had a 5 star stay! We really appreciate you you taking the time to let us know and look forward to seeing you again soon.Have a wonderful day.

Thank you for staying with us, yet we are very sorry to hear of your dissatisfaction with the stay. We do apologize for staff not meeting your expectations and this will be addressed. Many of our Guest have commented in the past that they love our mattresses and they are relatively new, so we are sorry to hear that you did not find them to be comfortable. The skytrain is a few hundred meters away from the building, and not "literally outside the door", as you claim. Having it within walking distance of the Hotel is, however, a major draw for many of our Guest, as it makes getting around very convenient. Again, do we apologize for your dissatisfaction, any part that we may have played in that, and wish you all the best.

Thank you for staying with us and for posting your review. We are very happy to see that you enjoyed your stay!