Interior
Check availability

Reviews of Best Western Coquitlam Inn Convention Centre

2.5 out of 5
Best Western Coquitlam Inn Convention Centre
319 North Rd, 319, Coquitlam, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 301 out of 824 reviews" "
Rating 8 - Good. 342 out of 824 reviews" "
Rating 6 - Okay. 125 out of 824 reviews" "
Rating 4 - Poor. 42 out of 824 reviews" "
Rating 2 - Terrible. 14 out of 824 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
This is a decent hotel, it’s not 5 stars but it did the job and was stalked up with necessities.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The in room tub was awesome, and the shower with two opposite sprayers was also great. Didn't get a chance to use the indoor pool, hot tub, or steam room but they were being used by others and it looked great. Ordered room service and enjoyed a burger for dinner and an egg/bacon breakfast. The bed was super comfortable and enjoyed a restful night.
Stayed 1 night in Sep 2018

6/10 Okay

tan, Singapore

Liked: Room comfort
Peaceful and safe place to stay ...
Nothing special feeling in my mind.. A hotel provides the basic standard services only. We have to greet the staff instead they do so every day .. The staff need to know how to say " thank you " and more to improve in politeness..
Stayed 10 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Jen

Very good
This place was great, rooms and hotel were clean. Resteraunt was average, and was pretty dead for a Saturday night. The pool/hot tub area was really neat like an atrium. Staff was friendly.
Stayed 2 nights in Sep 2018
Response from Bill on Sep 18, 2018
Hello Jen, I appreciate hearing the hotel was great and clean as well as the staff was friendly. Sincerely, Bill Thompson General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Bill on Sep 18, 2018
Hello, Thank you for taking the time to review our hotel. Sincerely, Bill Thompson General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Bill on Sep 18, 2018
Hello, Thank you for your review. Sincerely, Bill Thompson General Manager

4/10 Poor

Ernesto

Why was I charged an extra 100 dollars? Poor
I booked for 3 people and when I arrived I was given double bed, then I got transferred to a 2 room good enough, and I was promised by the staff that there wont be an extra charge but when I checked out they charged me an extra 100 dollars.
Stayed 3 nights in Sep 2018
Response from Bill on Sep 18, 2018
Hello Ernesto, Thank you for staying with us. I am sorry to hear about this experience and will look into this. Sincerely, Bill Thompson General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Sep 2018
Response from Bill on Sep 18, 2018
Hello, Thank you for taking the time to review our hotel. Sincerely, Bill Thompson General Manager

8/10 Good

Rhoda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Bill on Sep 18, 2018
Hello Rhonda, Thank you for staying with us. Sincerely, Bill Thompson General Manager

8/10 Good

Anne, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was good.. near sky train, shops and restaurants
Stayed 4 nights in Sep 2018
Response from Bill on Sep 11, 2018
Hello Anne, Thank you for taking the time to write a review. We appreciate it. Sincerely, Bill Thompson General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Bill on Sep 11, 2018
Hello, Thank you for reviewing our hotel. Sincerely, Bill Thompson General Manager

10/10 Excellent

Lisa, Kamloops

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and easy check in. Room was clean. Staff was great. Would stay here again
Stayed 1 night in Sep 2018
Response from Bill on Sep 11, 2018
Hello Lisa, I appreciate hearing the room was clean, staff was great and would stay again. Sincerely, Bill Thompson General Manager

10/10 Excellent

Jessica M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Bill on Sep 11, 2018
Hello Jessica M, Thank you for the 5 out of 5 review! Sincerely, Bill Thompson General Manager

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Bill on Sep 11, 2018
Hello Bob, Thank you for your review. Sincerely, Bill Thompson General Manager

8/10 Good

William, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Bill on Sep 9, 2018
Hello William, Thank you for your review. Sincerely, Bill Thompson General Manager

10/10 Excellent

Evan, Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool area is very nice. We stayed in a two bedroom suite which was fine for 5 adults. It had a spacious living area and kitchen which made our stay enjoyable. The staff really goes above and beyond in order to make the stay comfortable. They shipped me a forgotten item the same day that I called them.
Stayed 2 nights in Sep 2018
Response from Bill on Sep 9, 2018
Hello Evan, I'm happy our two bedroom apartment suite worked well for the 5 adults you had staying here. Sincerely, Bill Thompson General Manager

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to return!!
Amazingly accomodating staff. So friendly and welcoming & really made our trip special :)
Stayed 4 nights in Sep 2018
Response from Bill on Sep 7, 2018
Hello Kristen, Thank you for your review. I appreciate hearing the staff was amazing and accomodating and made your trip special. Sincerely, Bill Thompson General Manager

6/10 Okay

Papajak, Edmonton, AB

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel will be closing at the end of September and will be demolished in the spring to make way for a high rise condo development.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious room, clean facility. I would stay here again
Stayed 1 night in Sep 2018
Response from Bill on Sep 7, 2018
Hello, I'm happy to hear you enjoyed your stay and would stay again. Sincerely, Bill Thompson General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The jungle room. Place was quiet away from traffic noise.
Stayed 1 night in Sep 2018
Response from Bill on Sep 6, 2018
Hello, I'm happy you enjoyed our indoor tropical garden and that the hotel was quiet. Sincerely, Bill Thompson General Manager

10/10 Excellent

Kerry D.

Two bedroom suite was spotless and perfect for our needs
We really enjoyed our stay here. We travelled as a family of two parents, with an adult child along, and the two bedrooms gave us a lot of space and privacy. The beds are very comfortable with crisp, white linens. The entire suite is in very good shape and the fully equipped, modern kitchen and dining area is such a nice convenience. We did not use the restaurant at all, but did use the pool and hot tub and quite enjoyed it. I love clean hotel rooms when we travel and was definitely pleased with this hotel.
Stayed 3 nights in Aug 2018

6/10 Okay

Tara, Bc

Disliked: Property conditions & facilities
It doesn’t really matter what I put here because the hotel is closing in September 2018. The first thing that was wrong when we walked in the room was the ac wasn’t working but staff came and fixed it. Then the next morning trying to relax and have a bath at 5am not hot water and no water pressure. The wifi is terrible.
Stayed 3 nights in Aug 2018
Response from Bill on Sep 6, 2018
Hello Tara, Thank you for writing a review. We do read and appreciate hearing all comments. We are commited to providing the betst guest experience until the day the hotel closes. Sincerely, Bill Thompson General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Bill on Sep 6, 2018
Hello, Thank you for rating us 5 out of 5. We appreciate it. Sincerely, Bill Thompson General Manager

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved Vancouver
The location was good for access to the motorway. We were given a room overlooking the indoor pool . The pool was great it didn't matter what the weather was doing. The reception and bistro staff were friendly and helpful.
Stayed 3 nights in Aug 2018
Response from Bill on Sep 6, 2018
Hello Debbie, I am happy to hear you loved Vancouver and our hotel worked out good for your stay. Sincerely, Bill Thompson General Manager

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Bill on Aug 29, 2018
Hello Wendy, Thank you for staying with us. We appreciate your business. Sincerely, Bill Thompson General Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was excellent, the property is old and in need of more than just cosmetics. There is no longer a buffet breakfast as there was when we stayed the year before and is now menu service only, not that the buffet was anything to rave aboit but it was a cheap & quick option when you have kids, so I'd recommend breakfast at White Spot 1.5 blocks uo North Road... it will save you money and be FAR better quality. Have stayed here many times over the years, this will be the last time, very disappointing altogether but ultimately it was just a place to sleep and the rest of the trip was great. Recommend spending a bit more money and staying elsewhere.
Stayed 3 nights in Aug 2018
Response from Bill on Aug 23, 2018
Hello, Thank you for your review and appreciate hearing your comments. Last year our restaurant operator went bankrupt without giving us notice. We quickly put together a free continential breakfast until we were able to re-open the restaurant until our management. Sincerely, Bill Thompson General Manager

10/10 Excellent

Ursula C.

Excellent, especially for kids
The hotel was lovely. We had a 2 bedroom suite with a wonderful modern kitchen. The heated pool and Jacuzzi were of a good size surrounded by real plants. But the hi-lite was the service. Unbelievable staff who bent over backwards to accommodate us because of our time issues. Especially Jarveen made sure that all our problems got solved immediately. She wouldn't even accept a tip, telling us that she feels it is part of her job to do the best for the Best Western Plus Coquitlam guests. We will be back for sure.
Stayed 4 nights in Aug 2018

8/10 Good

Delvin, Sutton, NE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorry to hear that this hotel is going to be torn down in a few weeks.
Stayed 3 nights in Aug 2018
Response from Bill on Sep 6, 2018
Hello Delvin, Thank you for staying with us. We appreciate your business. Sincerely, Bill Thompson General Manager

4/10 Poor

Guy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel is outdated
Outdated and the beds are very uncomfortable
Stayed 6 nights in Aug 2018
Response from Bill on Aug 21, 2018
Hello Guy, I'm sorry to hear the beds were uncomfortable. Sincerely, Bill Thompson General Manager

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Bill on Aug 21, 2018
Hello Lynne, Thank you for choosing to stay with us. We appreciate your business. Sincerely, Bill Thompson General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Dated facility but clean and comfortable. Staff are helpful and friendly. Great location for transit. Excellent parking (especially for bigger vehicles).
Stayed 2 nights in Aug 2018
Response from Bill on Aug 21, 2018
Hello, I appreciate your comments about the hotel, staff and parking. Thank you for your review. Sincerely, Bill Thompson General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Aug 2018
Response from Bill on Aug 21, 2018
Hello, Thank you for staying with us. Sincerely, Bill Thompson General Manager

6/10 Okay

S, Vancouver

Liked: Staff & service, room comfort
Disliked: Cleanliness
There was a bit of dried blood on our sheets. There were fleas in the bag of complimentary dog cookies and the dish for the dog was quite dirty still. The staff replaced the sheets and I remade the bed.
Stayed 1 night in Aug 2018
Response from Bill on Aug 21, 2018
Hello S, Thank you for staying with us. I am very sorry to hear about these issues. This is not normal for our hotel and I will make sure it is corrected for future guests. Sincerely, Bill Thompson General Manager

8/10 Good

Lamri, Montreal ( Dorval )

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay
Nice hotel close to the train to downtown Calgary.
Stayed 2 nights in Jul 2018
Response from Bill on Aug 17, 2018
Hello Lamri, Thank you for your review. We are a 10 minute walk to the skytrain that will take you into downtown Vancouver. Sincerely, Bill Thompson General Manager

6/10 Okay

Family, San Diego, California

Liked: Cleanliness, staff & service
Hotel is closed to shop. Gym is old machine and time close at 9:30pm..!!??
Stayed 1 night in Aug 2018
Response from Bill on Aug 15, 2018
Hello, Thank you for staying with us. We are close to shopping and the skytrain. The gym does close at 9:30 pm as it's lcoation is close to guest rooms. Sincerely, Bill Thompson General Manager

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Bill on Aug 13, 2018
Hello Angela, Thank you for staying and reviewing us. Sincerely, Bill Thompson General Manager

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, comfortable and clean
Great hotel, very clean. Furniture is new and contemporary, but agree with some reviewers that some elements are dated like closet doors, and wall paper. But I have no complaints because unit well stocked with towels for 6 people. Didn't have to ask for anything, as everything needed was in the unit. The only thing I can comment on is that unit was short on silverware, particularly forks. There were only enough for 2, but had a lot more knives and spoons. Hotel us in Korea town
Stayed 2 nights in Aug 2018
Response from Bill on Aug 13, 2018
Hello Sylvie, I'm happy to hear you enjoyed our apartment suite. I appreaciate hearing it is well stocked minus some forks. I will have our housekeepers take a look at each room and make sure they are all properly stocked. Sincerely, Bill Thompson General Manager

10/10 Excellent

Mrsfreeze, Alberta

Liked: Cleanliness, staff & service, room comfort
Would definitely come back
Stayed 1 night in Aug 2018
Response from Bill on Aug 13, 2018
Hello Mrsfreeze, I'm glad you had a good stay and would definitely come back. Sincerely, Bill Thompson General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 1 night in Aug 2018
Response from Bill on Aug 13, 2018
Hello, Thank you for choosing to stay with us. I'm happy to hear our friendly staff made your stay good. Sincerely, Bill Thompson General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size unit - 2 bdrm along with kitchen and sitting area. Service was prompt and friendly. Clean. No separate air con in each bedroom.. there was one in living room area only.. but was ok. Not a five star hotel with fancy finishes, but it is not supposed to be 5 star hotel anyway. Great location if you are fan of Korean food. Korean plaza right behind the hotel. Overall it was a good stay.
Stayed 3 nights in Aug 2018
Response from Bill on Aug 10, 2018
Hello, I am happy you enjoyed your stay in one of our two bedroom apartment suites. Sincerely, Bill Thompson General Manager

10/10 Excellent

AnnaT, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Condition and Cleanliness was great. Location was convenient.
Stayed 1 night in Aug 2018
Response from Bill on Aug 9, 2018
Hello AnnaT, Thank you for letting us know the condition and cleanliness was great. I'm glad our location was convenient for you. Sincerely, Bill Thompson General Manager

8/10 Good

Brad, Victoria BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only negative I have to say about this place is they advertise free parking, but be aware, it is not. It’s $7/day which by hotel standards isn’t bad, but, still, if you’re gonna advertise free parking should probably stand by it. That being said, the hotel and stay was excellent.
Stayed 3 nights in Aug 2018
Response from Bill on Aug 9, 2018
Hello Brad, Thank you for your review. I'm happy you had a good stay. I'm not sure where you saw free parking for our hotel. Sincerely, Bill Thompson General Manager

10/10 Excellent

willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you're visiting Vancouver, stay here!!
Stayed 7 nights in Jul 2018
Response from Bill on Aug 8, 2018
Hello willie, Thank you for staying and promoting us. Sincerely, Bill Thompson General Manager

8/10 Good

Ann, California

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice room, comfortable bed, clean, attractive building, friendly maids. But why no complimentary breakfast? Does plus mean, "Plus, you have to spend more money on food in exchange for a jacuzzi?" I don't need a jacuzzi or a pool. Your non-"plus" hotels have breakfasts and they also usually have pools. I was told that "plus" means you can ask for a free toothbrush. I'm not complaining, just puzzled.
Stayed 4 nights in Aug 2018
Response from Bill on Aug 7, 2018
Hello Ann, Thank you for staying with us. All Best Western hotels have to offer a complimentary breakfast if they do not have a restaurant that offers a full breakfast. The Plus means upgraded room amenities as well as extra's such as pool, restaurant, banquet rooms etc. Sincerely, Bill Thompson General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay. The staff was super friendly and helpful. Will definitly recommend to anyone.
Stayed 3 nights in Aug 2018
Response from Bill on Aug 7, 2018
Hello, I really appreciate hearing you enjoyed your stay and will recommend us. Sincerely, Bill Thompson General Manager

6/10 Okay

Joanne, las vegas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The doors in the closet did not open easily. One kept going off track. The bathroom needs to be bigger. The sofa bed had a brown stain that could be be dried blood.
Stayed 3 nights in Jul 2018
Response from Bill on Aug 1, 2018
Hello Joanne, Thank you for staying with us. I am sorry to hear about the closet and stain on the sofa. I will make sure these are fixed. Sincerely, Bill Thompson General Manager

4/10 Poor

Michael

Disliked: Staff & service
Stayed 1 night in Jul 2018
Response from Bill on Jul 31, 2018
Hello Michael, Thank you for reviewing our hotel. I am sorry to see you stay wasn't what it should have been. Sincerely, Bill Thompson General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family suites with everything you could need. We had a bit of an issue with the toilet flushing but not a big deal. Service was excellent and when we asked for something they responded promptly. The kids loved the pool
Stayed 1 night in Jul 2018
Response from Bill on Jul 31, 2018
Hello, I am very happy to hear your kids loved the pool, service was excellent and your apartment suite had everything you needed. Sincerely, Bill Thompson General Manager

10/10 Excellent

Orla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Bill on Jul 30, 2018
Hello Orla, Thank you for staying with us and rating us a 5 out of 5! Sincerely, Bill Thompson General Manager