Ratings based on 869 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Nice hotel for just a one night stay

Posted 28-Aug-2014
Pros: Room was spacious and good location to the train station and airport.
Cons: Communication between front desk and shuttle driver. As guests, we were caught in the middle because of misinformation.
Location: Richmond Night market, easy access to the train station
The room was better than expected for the price point, however, the disgruntled evening shift shuttle driver ruined our experience. The front desk at the Accent Inn told us that it wouldn't be a problem if shuttle bus driver would drop us off at the Richmond Night Market. We got on and he yelled at us saying that there's too much traffic and he would drop us off at the Days Inn which was close by (we didn't mind walking). Since he dropped us off there, we assumed we could get picked up while making his round back to the airport and then back to our hotel. We talked to the staff at the Days Inn and they said it would be ok. When we got on, he yelled at us again saying that he wasn't a taxi service. We would have been fine taking a taxi, but were mislead by the front desk who said it would be ok for us to take the shuttle.
5 out of 5
Recommended
for Everyone
by A verified traveller from Marietta, Ga

Nice hotel, helpful staff.

Posted 27-Aug-2014
Pros: Helpful staff. Spacious room
Cons: Include breakfast.
Location: Vancouver vicinity
Pleasant stay. Staff helped with travel information - printed out detailed directions for place of interest.
5 out of 5
Recommended
for Everyone
by A verified traveller from Marietta, Georgia

Good Hotel

Posted 26-Aug-2014
Pros: Good location from airport, Friendly and helpful staff.
Cons: Add breakfast.
Location: Vancouver and vicinity has a lot to offer.
Had a wonderful stay. Staff was very helpful. Shuttle service to and from airport is punctual.
Comment from Hotel Management
28-Aug-2014 by Duty Manager, Hotel Management
Dear Jay; Thanks for the 5 Star review. Appreciate the compliments on the shuttle service and especially on our staff, who like hearing from our guests and the thrill to know that they exceeded your expectations. Look forward to welcoming you back. Best Wishes!
2 out of 5
by A verified traveller from Toronto

Disappointing conditions

Posted 25-Aug-2014
Pros: the poistion , close to airport
To be charged with 185 $ for a room with sink in the room , old TV, no cable it is not acceptable
4 out of 5
Recommended
for Everyone
by A verified traveller from Victoria, BC

Great hotel for the price.

Posted 25-Aug-2014
Pros: Clean and well maintained.
Cons: Highway noise is noticeable if you stay on the east side of the hotel. Get a room on the west side if possible.
Location: Richmond BC - best Chinese food outside of Asia!
Room was as advertised. Clean and spacious with a small kitchenette. Everything was spotless, and while it wasn't luxury by any means, it was a comfortable and clean room at a good price. I would stay here again. Hotel staff were quick, professional and friendly. Lots of free parking and good location near south Vancouver and Richmond.
Comment from Hotel Management
28-Aug-2014 by Duty Manager, Hotel Management
Dear Corey; Thanks for posting a review and the nice compliments on our hotel, staff and the rooms. We are happy to know that you will stay with us again. See you soon. Best Wishes!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Aug-2014
The hotel is conveniently located .The facility is a bit old yet still comfortable. The TV channels are analog which are not clear for one to enjoy watching.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Comfortable and Quiet

Posted 22-Aug-2014
This was a work trip so my needs are limited. Comfortable and Quiet and it was that. Otherwise, nothing special. Only there 2 nights and didn't use much of the amenities so cant speak to that. There was a Kitchenette which could be handy although I didn't use it. The bed was right next to the front window which I didn't really like and I had to clip the curtain closed with a paper clip because it had a gap in the middle. Fairly easy freeway access. All in all, I slept well and room served its purpose.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location for major activities

Posted 21-Aug-2014
Easy access to freeway to downtown Vancouver and Richmond. Quiet area and service staffs.
Comment from Hotel Management
27-Aug-2014 by Duty Manager, Hotel Management
Dear WA Travelers; Thanks for the great review! Look forward to welcoming you back on your next visit. Best Wishes!
3 out of 5
Recommended
for Everyone
by A verified traveller from calgary

Not too bad

Posted 20-Aug-2014
It looks nicer in the photos than reality but in general it wasn't too bad
4 out of 5
Recommended
for Everyone
by A verified traveller

Business travel.

Posted 17-Aug-2014
Nothing fancy but comfortable and quiet. Large room with kitchenette.