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Reviews of Brit Hotel Notre Dame

2 out of 5
Brit Hotel Notre Dame
1 Pl Abbe Thellier De Poncheville, Valenciennes, NORD

Reviews

8.4

Very good

Rating 10 - Excellent. 59 out of 183 reviews" "
Rating 8 - Good. 95 out of 183 reviews" "
Rating 6 - Okay. 21 out of 183 reviews" "
Rating 4 - Poor. 7 out of 183 reviews" "
Rating 2 - Terrible. 1 out of 183 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

JASON

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Oct 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay. Friendly staff. Great location
We had a lovely stay here. When we arrived we were told we could keep our 2 motorcycles in the hotel garage. The people on reception couldn't have been more helpful and friendly and always had a smile. There is a lovely walled garden at the rear where we ate breakfast. The location of the hotel is great too. There is a Greek restaurant 2 minutes away and many other restaurants within a very short walk. Id definitely recommend this hotel which is full of character
Stayed 4 nights in Jul 2020
Response from Mickael - Reception on Aug 17, 2020
Hello, Thank you so much for your feedback, your stay was as nice for you as it was for us. Also hope you felt better when you got home. Kinds Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centre of town, friendly atmosphere, so nice to stay somewhere that has character, very courteous and helpful service. Highly recommended.
Stayed 1 night in Oct 2019
Response from DELPHINE RECEPTION on Oct 29, 2019
Dear Sir, Dear Madam, we are very pleased to read your nice comments regarding your hotel stay. We thank you and hope we could welcoming you again for a next visit in Valenciennes.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet with beautiful garden
Nice place near restaurants and square - but not too close!!. Place was clean and the 24-hour desk support were all very nice and spoke English well.
Stayed 5 nights in Jun 2019
Response from Delphine Réecption on Jul 25, 2019
Dear Sir, We thank you for your opinion and for having staying at Notre-Dame Hotel. Best regards,

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Delphine, Réception on Jul 23, 2019
Dear Madam, Dear Sir, We thank you for your opinion and for having staying at Notre-Dame Hotel. Best regards,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Really bad smell in the bathroom when I checked in. Did improve though. Nice hotel and nice location.
Stayed 2 nights in Jun 2019
Response from Delphine, Réception on Jul 23, 2019
Dear Madam, Dear Sir, We thank you for your message and concerning the smell in the bathroom we are doing all the necessary works to stop it. Thank you again for your opinion. Best regards, Delphine,

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Delphine, Réception on Jul 23, 2019
Dear Madam, Dear Sir, We thank you for your opinion and for having staying at Notre-Dame Hotel. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic accommodation, clean and functional. Location was conveniently walkable to most sites, in a safe and quiet area.
Stayed 1 night in Jun 2019
Response from Delphine Front Office on Jun 21, 2019
Good afternoon, we thank you for your opinion. We thank you for your hotel stay at Hotel Notre-Dame. Thanks and best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Rooms were neat and tidy. Brekky was nice! The staff were excellent.
Stayed 1 night in Jun 2019
Response from Delphine, Front Office on Jun 21, 2019
Dear Madam, dear Sir, We thank you for your opinion and we are very pleased to know you appreciated your hotel stay. Thanks and best regards.

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Delphine, Front Office on Jun 21, 2019
Dear Sir, Madam, We would like to thank you for your hotel stay. Thanks and best regards.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
The main good thing about this hotel is that it is conveninetly located in the city centre and has parking facilities. Breakfast was sufficent for the price. The room we were given was like a small shed on the flat roof of the extension. It was very small and uncomfortable, with a high window half painted over. It had a separate toilet with no heating and a shower room with hardly any heating. We asked to change the room but were told that none other was available, although the hotel was almost empty.
Stayed 1 night in Mar 2019
Response from Frédéric on Mar 29, 2019
Bonjour Madame Monsieur, Nous faisons suite à votre commentaire, Je comprends votre déception de n'avoir pas eu de chambre coté jardin. Puisque nous avons évoqué à la reception, lors d'une prochain passage. Nous n'y manquerons pas. Bien cordialement, F FLAJOLET Gérant.

8/10 Good

Julie, Bloomington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay in downtown Valenciennes
I was in Valenciennes for a conference and very much enjoyed my stay at Hôtel Notre-Dame. Even though I arrived early due to the fact that I had just flown in from the US, I was given access to my room and provided with good recommendations for lunch near the hotel. The room was large for French standards, very quiet, and comfortable. Too bad I didn't get a chance to use the nice hotel's courtyard. The only negative element concerned the shower: having to sit in the bath tub or kneel instead of being able to take a real shower standing up was rather inconvenient. Thankfully, this can very easily fixed, and I hope that the owners will do this shortly.
Stayed 1 night in Sep 2018
Response from frederic on Sep 30, 2018
Bonjour Madame, Nous tenons compte de votre commentaire et faisons le necessaire. f flajolet

8/10 Good

Clive

Liked: Cleanliness, room comfort
Comfortable for overnight stay
Good central location. Comfortable bed. Very nice breakfast. Small room as is fairly usual for France. Parking and breakfast was extra but parking was secure behind the hotel.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the middle of town.
Nice hotel in the centre of the town so easy access to all the amenities. The hotel is nice, the rooms basic (typically French) and the welcome warm. Very good value for money and would happily recommend.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel with rooms with character
I stayed in the hotel for a short break. The reception staff were welcoming and the rooms were charming, clean and with a great view. There is a garden where you could sit in the evening and have breakfast in the morning. The hotel is ideally located to walk around Valenciennes and to visit neighbouring areas.

6/10 Okay

Paul, Central Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint Hotel, Super Service by Owner
Quaint hotel right in the middle of town. The owner was very helping in getting us free parking close to the front door, and also some informative travel tips while in the city. Gave us a tour of the property and very welcoming. For the price and time spent there, it was a great stay. Even showed us a garden area where we brought out dinner in and ate outdoors.

8/10 Good

Toni, Aachen

Liked: Staff & service
Really nice hotel
We stay in this hotel in our weekend trip in France and Belgium. really nice small hotel to stay.

8/10 Good

Mike, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
Just a quick one night stay for us. Parking was kind of difficult, but the hotel was clean and comfortable, with quick access to the market square area.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautifully friendly french hotel
I was amazed at the size of the room for the 3 of us and its wonderfully grand features like the marble fire place, 4 massive inward opening windows, huge golden overmantle mirror, window boxes, modern TV and a giant sized bed with pure white linen and a good sized single bed too. The breakfast was serve yourself but had sufficient choice and a good coffee machine. You could eat in the garden if you wished. The owners/staff were so helpful, charming and understood english. Why this hotel is only 2 star I do not know. It is in a great location within walking distance of the town centre, trams and the station. It was quiet at night. My only criticism was that the room got a bit too warm at night and being ground floor I didn't feel it would be safe sleeping with the windows open. It was wonderfully ' French'.

10/10 Excellent

Sara, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
A great place to stay and reasonably priced. Close to the town center. Just across the street from a wonderful abbey/cathedral. Office staff was very helpful and friendly. Very clean. Adequate space in room. Breakfast was good. Very good value for the money. Would definitely stay there again. Loved walking the neghborhoods.

6/10 Okay

Xavier

Stayed 1 night in Jan 2024

8/10 Good

Francine

Stayed 3 nights in Oct 2023

8/10 Good

Grégory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

DOMINIQUE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Douce nuit à Brit Hôtel Notre Dame
Personnel accueillant et serviable, chambre confortable et spacieuse, linge de toilette bien apprêté, petit déjeuner copieux.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

10/10 Excellent

Virginie

Stayed 1 night in Jun 2023

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hyggeligt hotel midt i byen. Værelserne er rummelige og sengene er store. Ingen parkering.
Stayed 1 night in Mar 2023

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait pour un week end
C’est la 2 eme fois que nous prenons une chambre dans cet hôtel. Très bien situé, largement suffisant lorsque nous remontons dans le Nord, avec notre petite chienne . Nous sommes de Valenciennes et vivons en Normandie. Parfait endroit pour passer le week end .
Stayed 1 night in Mar 2023

8/10 Good

Cyril

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from frederic on Feb 25, 2023
Bonjour Monsieur,Nous vous remercions et apprécions que vous avez apprécié cette chambre avec les vitraux .Cordialement,Frédéric

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from frederic on Aug 16, 2022
Bonjour et merci pour votre note, au plaisir de vous recevoir. Cordialement, Frédéric

6/10 Okay

Sebastien

Business traveller
Liked: Staff & service
Du bon et du mauvais. Situé dans quartier rénové, avec commerces à proximité, à deux pas de la Basilique Notre Dame. Personnel au top. Pas évident de stationner, mais on trouve. Petit déjeuner correct. Par contre mauvaise insonorisation des chambres entre elles, et porte d'entrée très légère. Salle de bains propreté à revoir (joints de carrelage : Javel à utiliser), lunette des WC cassée. PS : c'était la chambre 14.
Stayed 1 night in Jan 2022
Response from Frédéric on Jan 24, 2022
Bonjour Monsieur , Nous tenons compte de votre commentaire ,nous allons réaliser la réfection nécessaire . Cordialement, Frédéric.

10/10 Excellent

Jérôme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Très bonne nuit dans cet hôtel, personnels gentils et au top. Le petit bémol est le stationnement pour ma voiture.
Stayed 1 night in Sep 2021

8/10 Good

Lisbeth

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt hotel
Dejligt centralt hotel, masser af restauranter i nærheden.
Stayed 1 night in Jun 2021

10/10 Excellent

claudie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Mickael - Reception on Apr 20, 2021
Bonjour Madame, Merci pour votre retour, au plaisir de vous accueillir de nouveau! Bien cordialement,

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tres bien
séjour pour affaire , calme , personnel tres serviable et dispo
Stayed 1 night in Mar 2021
Response from Mickael - Reception on Mar 4, 2021
Bonjour Monsieur, Nous sommes ravis de vous voir satisfait de votre séjour. Au plaisir de vous accueuillir de nouveau. Bien cordialement, L'Equipe NOTRE DAME

8/10 Good

Karl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
L'hôtel est correct, bon rapport qualité prix, malheureusement la télé dans ma chambre ne fonctionnais pas, très problématique durant le confinement !
Stayed 1 night in Jan 2021
Response from Frédéric on Jan 19, 2021
Bonjour Monsieur, nous sommes désolés de votre désagrément . Il est dommage que vous ne nous avez pas contacté la réception . Nous aurions pu réglé ceci. Bien cordialement. F FLAJOLET Gérant.

8/10 Good

franck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Bien placé cet hôtel est en plein cœur de la ville et au calme
Stayed 1 night in Jul 2020
Response from Mickael - Reception on Aug 17, 2020
Bonjour Monsieur, Merci pour votre retour. Nous sommes ravis que votre séjour vous ai apporté satisfaction et vous accueillerons de nouveau avec plaisir si l'occasion se représente. Nous vous souhaitons une excellente journée. Cordialement,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from frederic on Jul 7, 2020
Bonjour , Merci , heureux que votre séjour se soit bien passé. Cordialement, Frédéric.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En déplacement professionnel, j'ai chois cet hôtel qui est placé en pleins centre de Valenciennes pour sa proximité des commerces (restaurants, bar, etc.) pas déçu : endroit calme, personnel très aimable et à l'écoute et qui vous conseil des visites locales.
Stayed 3 nights in Jun 2020
Response from L'équipe Notre Dame on Jun 19, 2020
Bonjour Monsieur, Nous sommes ravis que vous soyez satisfait de votre séjour chez nous et vous accueillerons de nouveau avec plaisir si l'occasion se présente. Vous souhaitant un bon Week-end.

10/10 Excellent

dominique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rapport qualité/prix
Accueil et service très sympathique, hôtel propre, déco un peu datée, petits déjeuners copieux est varié, le rapport qualité/prix est excellent. Nous y retournerons sans hésité lors de notre prochain passage à Valenciennes.
Stayed 1 night in Feb 2020
Response from Mickael - Reception on Feb 19, 2020
Bonjour, Nous vous remercions de votre commentaire et sommes ravis de voir que votre séjour vous a plu. Nous faisons notre maximum pour garantir un accueil convivial et efficace à nos invités et cela est toujours un plaisir de voir des retours aussi positifs. Au plaisir de vous accueillir de nouveau prochainement. Cordialement,

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Propre et charmant
L’hôtel est charmant et mignon. Nous avons resté dans la chambre à vitres - dessous la cathédrale. Le propriété est EXCELLENT !
La vue de la cathédrale de notre chambre
Les vitres charmantes
Stayed 1 night in Jan 2020
Response from Mickael - Reception on Feb 3, 2020
Bonjour, Nous vous remercions pour votre commentaire. Nous sommes ravis de constater que vous avez apprécié votre séjour chez nous! Au plaisir de vous revoir vous, votre époux et Lulu. Cordialement,

8/10 Good

Jean Francois

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from La Reception on Jan 15, 2020
Bonjour Monsieur, Nous vous remercions de votre note et espérons que vous garderez un bon souvenir de votre séjour. Cordialement,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
En positif ; l'emplacement central dans la ville. la possibilité de parking avec badge urbain En négatif Chambre petite pour 2 personnes. Accessibilité aux étages -pas d'ascenseur - Nous avons du demander un changement de draps à l'arrivée.
Stayed 3 nights in Sep 2019
Response from Delphine Réception on Oct 30, 2019
Bonjour Madame, Monsieur, Nous vous remercions pour votre commentaire. Nous sommes sincèrement désolés que vous n'avez pas eu entière satisfaction concernant la superficie de la chambre, nous regrettons de ne pas avoir reçu cette information durant votre séjour car une chambre plus spacieuse vous aurait été attribuée sur demande. Espérant avoir l'occasion de vous apporter ce service lors d'un prochain séjour à Valenciennes, recevez, Madame, Monsieur, l'expression de nos meilleures salutations.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
J’ai beaucoup apprécié la disponibilité du personnel À améliorer la disposition du système de chauffage
Stayed 8 nights in Sep 2019
Response from DELPHINE on Oct 27, 2019
Madame, Monsieur, Nous vous remercions de nous faire part de votre opinion concernant votre séjour. Nous prenons note de votre remarque sur la disposition du chauffage afin de l'améliorer. Bien cordialement,

10/10 Excellent

Stanislas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
personnel charmant, jardin adorable !
Bien Placé, petit jardin en pleine ville ; jardin tout à fait adorable, bien situé et le personnel tant le soir que le matin (petit déjeuner et départ) sont charmants.
Stayed 1 night in Aug 2019
Response from DELPHINE on Oct 26, 2019
Bonjour Monsieur, Nous vous remercions pour votre commentaire. Espérant avoir de nouveau l'occasion de vous accueillir lors d'un prochain séjour à Valenciennes. Bien cordialement, Delphine, Réception.