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Reviews of Hotel ILUNION Valencia 4

4 out of 5
Hotel ILUNION Valencia 4
Calle del Valle de Ayora, 1, Valencia, Valencia

Reviews

8.2

Very good

Rating 10 - Excellent. 272 out of 780 reviews" "
Rating 8 - Good. 346 out of 780 reviews" "
Rating 6 - Okay. 121 out of 780 reviews" "
Rating 4 - Poor. 27 out of 780 reviews" "
Rating 2 - Terrible. 14 out of 780 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient locationwith good transport links; stylish and comfortable public areas; friendly, helpful staff. Room was starting to show a little bit of wear and tear and could do with touching up but otherwise, spacious, quiet and very comfortable.
Stayed 4 nights in Mar 2024

10/10 Excellent

Dr Karina, Windermere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Mar 2024

10/10 Excellent

Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Shamin

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly room. Very clean and spacious room. the gym is fantastic with pull up bars and all other actual gym facilities. great walking location to main attractions
Stayed 1 night in Mar 2024
Response from Ilunion Valencia 4 on Mar 24, 2024
Dear Shamin, Thank you for spending a little of your time sharing your experience with the rest of the users, for us it is always important to know that you have enjoyed a relaxing day at our hotel and have good memories of your stay. We hope you can visit us again very soon. Best regards, Manager ILUNION Valencia

8/10 Good

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Response from ILUNION VALENCIA 4 on Jan 11, 2024
Estimado Julio,Gracias por transmitirnos su valoración y tendremos muy en cuenta sus comentarios para mejorar esas pequeñas incidencias que nos transmite con el fin de seguir ofreciendo los mejores servicios de cara a futuras estancias en nuestro hotel. Un cordial saludo, Directora Hotel. ILUNION VALENCIA 4

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
everything
Stayed 2 nights in Dec 2023
Response from ILUNION VALENCIA 4 on Jan 11, 2024
Estimado Carlos,Le pedimos disculpas su no le hicimos disfrutar de una estancia confortable con nosotros, tomamos nota de los pequeños detalles que nos indican para mejorar y en futuras estancias no dude en contactar con Recepción para adaptarnos a sus necesidades. Un cordial saludo, Directora Hotel. ILUNION VALENCIA 4

10/10 Excellent

Ujjwal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, with great transportation. Swimming pool is open only during the summer time. something to keep in mind.
Stayed 3 nights in Dec 2023
Response from ILUNION VALENCIA 4 on Jan 8, 2024
Dear Ujjwal,Thank you very much for taking a few minutes to evaluate us, for us it is always pleasant to know that you have enjoyed a good experience and your comments help us to continue improving day by day. We will be at your disposal every time you want to repeat with us. Best regards, Manager ILUNION Valencia 4,

10/10 Excellent

Asher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hard working friendly staff
Stayed 7 nights in Nov 2023
Response from Ilunion Valencia 4 on Dec 12, 2023
Dear Asher:We are glad to know that your stay at our Ilunion hotel was to your liking, as it is what motivates us to continue working in the same vein every day.For us it is essential to know first-hand the opinion of our clients and offer the best possible service to grow as a company.We hope to welcome you again in the near future at any of our company's hotels.Receive a cordial greetingIlunion Valencia 4 reception department.

10/10 Excellent

Jane, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 2 nights in Nov 2023
Response from ILUNION VALENCIA 4 on Nov 26, 2023
Dear Jane,We are delighted to hear that you enjoyed your stay at our Hotel ILUNION... Our guests’ happiness is what motivates us to keep up the good work every day.We place great importance on finding out our guests’ opinion to offer the best service possible and keep growing as a company.We look forward to welcoming you again in the future to any of our hotels in the ILUNION Hotels chain.Sincerely yours,Hotel Manager

10/10 Excellent

GUILLERMO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from ILUNION VALENCIA 4 on Nov 19, 2023
Estimado cliente: Nos alegra saber que la estancia en nuestro hotel Ilunion haya sido de su agrado, ya que es lo que nos motiva a seguir trabajando en la misma línea cada día. Para nosotros es fundamental conocer de primera mano la opinión de nuestros clientes y ofrecer el mejor servicio posible para crecer como compañía. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía. Reciba un cordial saludo. Mercedes Ferrando, directora del Hotel.

6/10 Okay

Kathleen

Disliked: Cleanliness
I’m unsure how it’s a 4* hotel. Staff were mostly friendly apart from one guy that looked like a bulldog chewing a wasp. The hotel room was basic and unclean/broken - saw dust all over the floor where the were changing locks, bathroom still had hair in the shower and hairs in the bidet, toilet door handle broken, bathroom lights broken and exposed wires just under the desk (I took pictures). Like I said the room is basic I was surprised that there wasn’t a kettle with tea and coffee provided. The tv obviously had Spanish channels which is understandable, also had German and French but there was no English Channel. Breakfast was nice in which they provided hot and cold options but the problem was that the hot options of scrambled egg, bacon, mushrooms and sausages were not hot its was mildly warm. We also had some lunch here as we were killing time before going to the airport which was very nice but we were charged €10 for something that we didn’t have which the lovely waiter sorted it out for us but I’m confused at how that mistake happened as we were the only people there.
Stayed 1 night in Oct 2023
Response from MercedesFerrando, Directora ILUNION Valencia 4 on Nov 11, 2023
Dear Kathleen,Thank you for taking a few minutes to share your comment, we will take it into account to improve as much as possible.We hope you can repeat with us very soon.Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Ilunion Valencia 4 on Oct 29, 2023
Dear Customer:We are glad to know that your stay at our Ilunion hotel was to your liking, as it is what motivates us to continue working in the same vein every day.For us it is essential to know first-hand the opinion of our clients and offer the best possible service to grow as a company.We hope to welcome you again in the near future at any of our company's hotels.Receive a cordial greetingMercedes Ferrando, hotel director.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from ILUNION VALENCIA 4 on Oct 29, 2023
Dear David:We are glad to know that your stay at our Ilunion hotel was to your liking, as it is what motivates us to continue working in the same vein every day.For us it is essential to know first-hand the opinion of our clients and offer the best possible service to grow as a company.We hope to welcome you again in the near future at any of our company's hotels.Receive a cordial greetingMercedes Ferrando, hotel director.

2/10 Terrible

Sylvia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The air did not work, the usb port did not work, our bathroom was flooded by the bidet and all they did was bring us towels to clean it ourselves. We were able to change rooms which was better, but they refused to give us a refund for the one night because we “looked happy.”
Stayed 2 nights in Sep 2023
Response from ILUNION VALENCIA 4 on Oct 1, 2023
Dear customer,We are sorry that your stay at our hotel was not to your satisfaction.We apologise for any issues you may have had and we hope to welcome you back to our hotel in the future to meet all of your expectations.Sincerely yours,Hotel Manager

6/10 Okay

Lewis

Liked: Cleanliness
Stayed in 3 star nicer than this 4 star
Stayed 4 nights in Sep 2023
Response from ilunion valencia 4 on Sep 16, 2023
Dear CustomerFirst of all, we would like to thank you for the trouble you have taken to convey your opinion about your stay at our hotel.We have taken note of his suggestions to correct them as soon as possible. Our desire is to make your stay a unique experience and meet all your expectations, so we will try to continue improving day by day.We hope to welcome you back to our establishment.Receive a cordial greetingHotel Director

8/10 Good

Hazel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful. We were only there a couple of days to do some tourist stuff. Ideal for metro line1&2 and the green bus tour stop nearby on way to bio park/zoo. Being from Scotland the cooked part of breakfast was not for me. Mini hotdogs and streaky bacon.But the fruit and pastries made up for it. No tea &coffee making facilities in room either. So need to get to restaurant for that first cuppa in the morning. But again this seems to be a british thing.
Stayed 2 nights in Sep 2023
Response from ILUNION VALENCIA 4 on Sep 8, 2023
Dear Hazel,We would firstly like to thank you for taking the time to review your stay at our hotel. We have taken your suggestions on board to make the necessary improvements as soon as possible. We aim to make your stay a unique experience and to meet all of your expectations, and we strive to improve every day to make sure that happens. We look forward to welcoming you once again to our hotel.Sincerely yours,Hotel Manager

8/10 Good

Nicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located close to transport. Staff were very helpful.
Stayed 5 nights in Aug 2023
Response from ILUNION VALENCIA 4 on Sep 2, 2023
Dear Nicky,First of all, thank you for taking the time to rate us. We are very happy to see reviews like yours. We are pleased to know that you had a pleasant stay in our facilities and that you were able to enjoy yourself. Thank you very much for trusting Ilunion Valencia and we hope to see you again in the future. All the best. hotel director

8/10 Good

Mira

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from ILUNION VALENCIA 4 on Sep 2, 2023
Dear Mira,First of all, thank you for taking the time to rate us. We are very happy to see reviews like yours. We are pleased to know that you had a pleasant stay in our facilities and that you were able to enjoy yourself. Thank you very much for trusting Ilunion Valencia and we hope to see you again in the future. All the best.hotel director

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Whilst overall we enjoyed our stay there were a few problems during our stay which meant we could not rate it higher overall. The safe needed fixing twice during our stay, the sofa bed was not made up on arrival so we had to get that done and we were nearly charged for purchases we had not made on checking out. Also - no tea/coffee facilities in the room and very little storage space for clothes meant we had to mostly live out of our suitcase as we couldn’t unpack.
Stayed 4 nights in Aug 2023
Response from ILUNION VALENCIA 4 on Aug 18, 2023
Dear customerWe would firstly like to thank you for taking the time to review your stay at our hotel. We have taken your suggestions on board to make the necessary improvements as soon as possible. We aim to make your stay a unique experience and to meet all of your expectations, and we strive to improve every day to make sure that happens. We look forward to welcoming you once again to our hotel.Sincerely yours,Hotel Manager

8/10 Good

Net

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property employs staff with physical and mental challenges. I think it's a very progressive business model.
Stayed 2 nights in Aug 2023
Response from ILUNION VALENCIA 4 on Aug 18, 2023
Dear customer,We are delighted to hear that you enjoyed your stay at our Hotel ILUNION...  Our guests’ happiness is what motivates us to keep up the good work every day.We place great importance on finding out our guests’ opinion to offer the best service possible and keep growing as a company.We look forward to welcoming you again in the future to any of our hotels in the ILUNION Hotels chain.Sincerely yours,Hotel Manager

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from ILUNION VALENCIA 4 on Sep 2, 2023
Dear Tatyana Tatyana,First of all, thank you for taking the time to rate us. We are very happy to see reviews like yours. We are pleased to know that you had a pleasant stay in our facilities and that you were able to enjoy yourself. Thank you very much for trusting Ilunion Valencia and we hope to see you again in the future. All the best. hotel director

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This hotel was in a great location. We were able to walk to a number of restaurants.
Stayed 2 nights in Jun 2023
Response from ILUNION VALENCIA 3 on Aug 7, 2023
Dear Customer We are glad to know that your stay at our Ilunion hotel has been to your liking, as it is what motivates us to continue working along the same lines every day.For us it is essential to know first-hand the opinion of our customers and offer the best possible service to grow as a company.We look forward to welcoming you back in the near future at any of our company's hotels. Receive a cordial greeting Hotel Manager.

8/10 Good

Puja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from ILUNION VALENCIA 4 on Aug 18, 2023
Dear customer,We are delighted to hear that you enjoyed your stay at our Hotel ILUNION...  Our guests’ happiness is what motivates us to keep up the good work every day.We place great importance on finding out our guests’ opinion to offer the best service possible and keep growing as a company.We look forward to welcoming you again in the future to any of our hotels in the ILUNION Hotels chain.Sincerely yours,Hotel Manager

8/10 Good

FRANK, Helotes

Stayed 2 nights in Jul 2023
Response from ILUNION VALENCIA 4 on Sep 2, 2023
En primer lugar agradecerle que se haya tomado un tiempo para valorarnos. Nos alegra mucho ver reseñas como las suya. Nos complacer saber que ha tenido una estancia placentera en nuestras instalaciones y que haya podido disfrutar. Muchas gracias por haber confiado en Ilunion Valencia y esperamos poder verles de nuevo en un futuro. Un saludo. Directora del hotel

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel! Very clean and quiet with helpful staff. Great coffee place right around the corner with excellent sandwiches. Supermarket right around the corner to buy water, etc.
Stayed 4 nights in Jun 2023
Response from Ilunion Valencia 4. on Jun 24, 2023
Dear Sean, We are delighted to hear that you enjoyed your stay at our Hotel Ilunion.Our guests’ happiness is what motivates us to keep up the good work every day. We do our best to provide a quality breakfast.We place great importance on finding out our guests’ opinion to offer the best service possible and keep growing as a company. We look forward to welcoming you again in the future to any of our hotels in the ILUNION Hotels chain. Sincerely yours, Hotel Manager

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from ILUNION VALENCIA 4 on Jun 12, 2023
Estimado Patrick,Agradecemos su buena calificación a nuestro hotel. Para nosotros es muy importante seguir mejorando y gracias a reseñas como la de usted nos motiva a seguir haciendolo.Un saludo,Ilunion Valencia 4

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from ILUNION VALENCIA 4 on Jun 2, 2023
Estimado John,Le agradecemos la puntuación que nos ha dejado, nos alegra saber que nuestro hotel Ilunion Valencia 4 haya cumplido con todas sus expectativas. Esperamos volver a recibirle en uno de nuestros establecimientos.Reciban un cordial saludoDirectora del hotel

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Pool was shut for ‘maintenance’. Should specify that on the website.
Stayed 3 nights in May 2023
Response from ILUNION VALENCIA 4 on May 26, 2023
Dear Paul,We would firstly like to thank you for taking the time to review your stay at our hotel. We have taken your suggestions on board to make the necessary improvements as soon as possible. We aim to make your stay a unique experience and to meet all of your expectations, and we strive to improve every day to make sure that happens. We look forward to welcoming you once again to our hotel.Sincerely yours,Hotel Manager

8/10 Good

aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovey stay
Nice few days in this hotel. Location was quite central with a lot of nice restaurants nearby. Very close to both a metro and tram stop which can bring you to nearly all tourist attractions.
Stayed 3 nights in May 2023
Response from ILUNION VALENCIA 4 on May 21, 2023
Dear Aidan,We are delighted to hear that you enjoyed your stay at our Hotel Ilunion Valencia 4. Our guests’ happiness is what motivates us to keep up the good work every day.We place great importance on finding out our guests’ opinion to offer the best service possible and keep growing as a company.We look forward to welcoming you again in the future to any of our hotels in the ILUNION Hotels chain.Sincerely yours,Hotel Manager

6/10 Okay

Miguel

Liked: Staff & service
-
Stayed 3 nights in Apr 2023
Response from Director de Hotel on May 21, 2023
Estimado Miguel, En primer lugar quisiéramos agradecerle las molestias que se ha tomado en transmitir su opinión sobre la estancia en nuestro hotel Hemos tomado nota de sus sugerencias para corregirlas lo antes posible. Nuestra voluntad es hacer de su estancia una experiencia única y cubrir todas sus expectativas, por lo que trataremos de seguir mejorando día a día Esperamos volver a recibirle en nuestro establecimiento.Reciba un cordial saludo

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A/C temp was always above 72F
Stayed 2 nights in May 2023
Response from ILUNION VALENCIA 4 on May 12, 2023
Dear customer,We would firstly like to thank you for taking the time to review your stay at our hotel. We have taken your suggestions on board to make the necessary improvements as soon as possible. We aim to make your stay a unique experience and to meet all of your expectations, and we strive to improve every day to make sure that happens. We look forward to welcoming you once again to our hotel.Sincerely yours,Hotel Manager

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel and great staff, good location with great transport links and plenty of good quality restaurants If I were to quibble, the distances to other locations need to be shown clearer, in miles not minutes (shown as driving minutes)
Stayed 5 nights in May 2023
Response from ILUNION VALENCIA 4 on May 11, 2023
Dear Tom,We are delighted to hear that you enjoyed your stay at our Hotel ILUNION. Our guests’ happiness is what motivates us to keep up the good work every day.We place great importance on finding out our guests’ opinion to offer the best service possible and keep growing as a company.We look forward to welcoming you again in the future to any of our hotels in the ILUNION Hotels chain.Sincerely yours,Hotel Manager

2/10 Terrible

Arthur

Stayed 4 nights in May 2023
Response from ILUNION VALENCIA 4 on May 10, 2023
Dear Arthur,We are sorry that your stay at our hotel was not to your satisfaction.We apologize for any issues you may have had and we hope to welcome you back to our hotel in the future to meet all of your expectations.Sincerely yours,Mercedes Ferrando,Hotel Manager

10/10 Excellent

Celda

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very nice building, great breakfast, well located!
Stayed 1 night in May 2023
Response from ILUNION VALENCIA 4 on May 3, 2023
Dear customer,We are delighted to hear that you enjoyed your stay at our Hotel Ilunion Valencia 4. Our guests’ happiness is what motivates us to keep up the good work every day.We place great importance on finding out our guests’ opinion to offer the best service possible and keep growing as a company.We look forward to welcoming you again in the future to any of our hotels in the ILUNION Hotels chain.Sincerely yours,Hotel Manager

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, staff was friendly.
Stayed 1 night in Apr 2023
Response from ILUNION VALENCIA 4 on May 3, 2023
Dear Valerie,We are delighted to hear that you enjoyed your stay at our Hotel Ilunion Valencia 4. Our guests’ happiness is what motivates us to keep up the good work every day.We place great importance on finding out our guests’ opinion to offer the best service possible and keep growing as a company.We look forward to welcoming you again in the future to any of our hotels in the ILUNION Hotels chain.Sincerely yours,Hotel Manager

8/10 Good

Natacha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is far from the main city attractions
Stayed 2 nights in Apr 2023
Response from ILUNION VALENCIA 4 on Apr 14, 2023
Dear customer,We would firstly like to thank you for taking the time to review your stay at our hotel. We have taken your suggestions on board to make the necessary improvements as soon as possible. We aim to make your stay a unique experience and to meet all of your expectations, and we strive to improve every day to make sure that happens. We look forward to welcoming you once again to our hotel.Sincerely yours,Hotel Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from ILUNION VALENCIA 4 on Apr 7, 2023
Dear customer,We are delighted to hear that you enjoyed your stay at our Hotel ILUNION... Our guests’ happiness is what motivates us to keep up the good work every day.We place great importance on finding out our guests’ opinion to offer the best service possible and keep growing as a company.We look forward to welcoming you again in the future to any of our hotels in the ILUNION Hotels chain.Sincerely yours,Hotel Manager

4/10 Poor

L T

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Save your money, stay somewhere else!
I do not recommend. Complete FALSE marketing on the pool! Despite what it claims on the website, this hotels pool is only open for the summer, which was a great disappointment as we visited during the hot April time. Hotel is situated FAR from city center and the beach, we had to commute a minimum of 25 min every day to get to attractions. Requested for 2 twin bed received 1 queen bed instead. We were also shocked to find out that a four star hotel do not provide slippers and adaptors for guests! Poor attitude shown by concierge staff lady when we asked her in the morning after our first night which transport to take to the beach.
Stayed 5 nights in Mar 2023
Response from ILUNION VALENCIA 4 on Apr 7, 2023
Dear customer,We are sorry that your stay at our hotel was not to your satisfaction.We apologise for any issues you may have had and we hope to welcome you back to our hotel in the future to meet all of your expectations.Sincerely yours,Hotel Manager

10/10 Excellent

Nelene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is nice, clean, modern. staff is very friendly
Stayed 2 nights in Mar 2023
Response from ILUNION VALENCIA 4 on Mar 25, 2023
Dear customer,We are delighted to hear that you enjoyed your stay at our Hotel ILUNION. Our guests’ happiness is what motivates us to keep up the good work every day.We place great importance on finding out our guests’ opinion to offer the best service possible and keep growing as a company.We look forward to welcoming you again in the future to any of our hotels in the ILUNION Hotels chain.Sincerely yours,Hotel Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff-- all friendly and helpful.
Stayed 3 nights in Mar 2023
Response from Hotel Manager on Mar 17, 2023
Dear Patrick. Thanks in advance for spending your time on rating us.We hope you enjoyed your stay with us and we look forward to hearing from you soon.We will be glad to receive you at any of our Ilunion hotels.Kind regards.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from ILUNION VALENCIA 4 on Feb 18, 2023
Estimado clienteNos alegra saber que la estancia en nuestro hotel Ilunion haya sido de su agrado, ya que es lo que nos motiva a seguir trabajando en la misma línea cada día.Para nosotros es fundamental conocer de primera mano la opinión de nuestros clientes y ofrecer el mejor servicio posible para crecer como compañía.Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía.Reciba un cordial saludoDirectora del hotel

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Comfortable bed, hotel is quiet, gym on site, friendly staff. Unfortunately, there is no kettle or coffee maker in the room, they also do not provide in room toiletries - ie hand lotion etc but there is a sign indicating they are available at reception. I would say it is a budget 4* hotel - you will be very comfortable but you won’t likely have a luxury hotel experience.
Stayed 5 nights in Dec 2022
Response from ILUNION VALENCIA 4 on Dec 24, 2022
Dear Angie,We would firstly like to thank you for taking the time to review your stay at our hotel. We have taken your suggestions on board to make the necessary improvements as soon as possible. We aim to make your stay a unique experience and to meet all of your expectations, and we strive to improve every day to make sure that happens. We look forward to welcoming you once again to our hotel.Sincerely yours,

10/10 Excellent

Manohar

Stayed 4 nights in Dec 2022
Response from ILUNION VALENCIA 4 on Dec 13, 2022
Dear custumer,We are delighted to know that our hotel has met all your expectations. The score you have given us helps us grow as a company, but your comments also help us grow as people. We will continue to strive to provide the best possible service. We hope to welcome you back soon in one of our hotels.Receive a cordial greetingReception department.

8/10 Good

Bánszki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, nice gym, the staff is so-so. We were stay ther for Valencia marathon. We didnt get enough information when we check-in fe: next week the breakfast will start 1 hour later But on the otherhand on saturday when we wanted to have breakfast a litle bit earlier, the waiter (maybe his name cesar) let us to eat something and drink a coffee. He said they haven't ready yet, -mostly with hot dishes - but there pastries and we could make sandwiches. It was perfect for us. We realy appreciate it.
Response from ILUNION VALENCIA 4 on Dec 19, 2022
Dear guest. Many thanks for the time you spent on writing this review. We are sorry to hear that due to lack of information at the check in you almost did not have breakfast. We will work harder so this issues won't happen again.Apologies.Kind regards.

10/10 Excellent

Soraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Valencia un pueblo donde hay que regresar más de una vez. Desayunos del hotel ricos y staff muy amable, limpio y organizado. Hotel bien céntrico y la parada del tren queda a pasos del hotel. Me encanto y a sus alrededores tiene cafeterías pueblerinas que se come súper rico.
Stayed 4 nights in Nov 2022
Response from ILUNION VALENCIA 4 on Nov 12, 2022
Estimado clienteNos alegra saber que la estancia en nuestro hotel Ilunion haya sido de su agrado, ya que es lo que nos motiva a seguir trabajando en la misma línea cada día.Para nosotros es fundamental conocer de primera mano la opinión de nuestros clientes y ofrecer el mejor servicio posible para crecer como compañía.Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía.Reciba un cordial saludoJosé Álvarez, director del Hotel

10/10 Excellent

Sarah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, close to the metro. Spacious and comfortable rooms, friendly staff.
Response from ILUNION VALENCIA 4 on Nov 5, 2022
Dear customer Sarah,We are delighted to hear that you enjoyed your stay at our Hotel ILUNION... Our guests’ happiness is what motivates us to keep up the good work every day.We place great importance on finding out our guests’ opinion to offer the best service possible and keep growing as a company.We look forward to welcoming you again in the future to any of our hotels in the ILUNION Hotels chain.Sincerely yours,Hotel Manager

8/10 Good

Mary

Stayed 2 nights in Oct 2022
Response from ILUNION VALENCIA 4 on Nov 7, 2022
Dear customerWe would firstly like to thank you for taking the time to review your stay at our hotel. We aim to make your stay a unique experience and to meet all of your expectations, and we strive to improve every day to make sure that happens. We look forward to welcoming you once again to our hotel.Sincerely yours,Hotel Manager

6/10 Okay

adrian

Disliked: Staff & service
Room small but well arranged, good for solo. bad location, poor wifi, unhelpful staff
Stayed 7 nights in Oct 2022
Response from ILUNION VALENCIA 4 on Oct 28, 2022
Dear customerWe would firstly like to thank you for taking the time to review your stay at our hotel. We have taken your suggestions on board to make the necessary improvements as soon as possible. We aim to make your stay a unique experience and to meet all of your expectations, and we strive to improve every day to make sure that happens. We look forward to welcoming you once again to our hotel.Sincerely yours,Hotel Manager

8/10 Good

Drew

Stayed 2 nights in Sep 2022
Response from ILUNION VALENCIA 4 on Oct 7, 2022
Dear customerWe would firstly like to thank you for taking the time to review your stay at our hotel. We have taken your suggestions on board to make the necessary improvements as soon as possible. We aim to make your stay a unique experience and to meet all of your expectations, and we strive to improve every day to make sure that happens. We look forward to welcoming you once again to our hotel.Sincerely yours,Hotel Manager

8/10 Good

Kevin

Stayed 3 nights in Sep 2022
Response from ILUNION VALENCIA 4 on Sep 29, 2022
Estimado cliente:Nos alegra saber que la estancia en nuestro hotel Ilunion haya sido de su agrado, ya que es lo que nos motiva a seguir trabajando en la misma línea cada día.Para nosotros es fundamental conocer de primera mano la opinión de nuestros clientes y ofrecer el mejor servicio posible para crecer como compañía.Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía.Reciba un cordial saludoJosé Álvarez, director del Hotel.