Property amenity

Reviews of Le Petit CHARME-INN

2 out of 5
Le Petit CHARME-INN
Metzggasse 28, Zermatt, VS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 414 out of 762 reviews" "
Rating 8 - Good. 288 out of 762 reviews" "
Rating 6 - Okay. 48 out of 762 reviews" "
Rating 4 - Poor. 7 out of 762 reviews" "
Rating 2 - Terrible. 5 out of 762 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

RIMA

Travelled with family
Liked: Cleanliness, staff & service, amenities
For the price and a one night stay it is very doable. Rooms are tiny and the stairs are scary but there is a small elevator which helps a lot! Breakfast very limited but does the job to start the day!
Stayed 1 night in Mar 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with an exceptional location in Zermatt. The room was extremely basic, with hardly any room to walk between the beds, but beds were comfortable and the room was clean. Breakfast was good, although limited in options.
Stayed 1 night in Jan 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the heart of Zermatt. Room was clean and comfortable. I enjoyed the breakfast in the morning.
Stayed 2 nights in Dec 2023

8/10 Good

Shauna

Liked: Cleanliness
Stayed 3 nights in Dec 2023

10/10 Excellent

Benjamin, Bald Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Wonderful stay in an amazing location, staff were great, friendly and engaging. Great value for money. Well worth it.
Stayed 2 nights in Dec 2023

10/10 Excellent

Helen, Devonport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly.
Stayed 3 nights in Nov 2023

8/10 Good

CHEUK CHERRY

Liked: Cleanliness, staff & service, property conditions & facilities
The rooftop terrace is open 24hr and offers a nice view of Matterhorn when it's not cloudy. Breakfast was great! Furniture was a bit older but very rustic. Luggage storage is convenient. Prepare to drag your luggages uphill or through cobble stone streets
Stayed 1 night in Oct 2023

6/10 Okay

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
The place is perfect for seeing Zermatt if you don’t plan to spend a ton of time in your hotel room. Room was clean and big enough to live in for one or two people. The biggest downside was the major construction happening right in front of the rooftop view of the Matterhorn which was not advertised in the booking.
Stayed 2 nights in Oct 2023

10/10 Excellent

Justin

Stayed 2 nights in Oct 2023

8/10 Good

Richard, Clearwater

Travelled with family
Liked: Cleanliness, staff & service
Considering the cost of most hotels in this area, Le Petit was a good value. It is an older hotel, and the elevator is extremely tiny. The hill to walk up to get to the hotel is fairly steep, and one member of our family had some difficulty getting up the hill. The room is very small and could use renovation. The staff was excellent in explaining the facilities and where to go for the best views in town. Breakfast was good. Overall, a very good value and we enjoyed our stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Beewah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel with good breakfast in the center of Zermatt . Reasonable price compare to other hotels, clean bathroom.
Looking out from our room window
Stayed 2 nights in Oct 2023

6/10 Okay

Jojo, Brampton

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Far away from center . Front office staff not so friendly
Stayed 1 night in Oct 2023

4/10 Poor

Cindy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It’s an inexpensive choice and the rooms are clean. There is a school nearby - hope you like waking up early! Also, the bed was a bit uncomfortable. First thing you notice when you walk in is the smell of sewer gas.
Stayed 1 night in Oct 2023

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was clean and very walkable. If the clouds were more accommodating you can see the top of the Matterhorn on the roof deck. This was a very comfortable hotel and the service was fantastic.
Stayed 1 night in Sep 2023

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the included breakfast - in a town like Zermatt, everything is expensive! Having a consistently delicious breakfast with bottomless coffee made the trip great. Also, the rooftop patio was wonderful in the evenings- glancing at the Matterhorn, planning a hike up to the Adelweiss cafe 1000 feet up, sipping wine (a free glass if you didn’t need housekeeping!) in the waning sunlight- it was great.
Stayed 3 nights in Sep 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The kindest welcome and overall service. Amazing location and rooftop view. Small rooms but everything you need when you’re playing in a mountain town!

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great little hotel with excellent value
A great little hotel, comfortable, good value and well located in the quieter part of town but only a few mins walk from everywhere. Nice modern bathrooms and a lovely included breakfast, we even had a view of the Matterhorn from our room, just! The open roof terrace is a great place to relax and there is a beer vending machine and free hot water in reception for making drinks. The staff are all lovely, kind and cheerful, highly recommended for a good value option in beautiful but otherwise expensive Zermatt! Recommended!
Stayed 1 night in Jul 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything Was Perfect
From the check-in to the check-out everything was outstanding. We really enjoyed every aspect of our stay. We especially enjoyed the rooftop area and the river rushing past the room, which made for great sleeping with the windows open. The man who checked us in was fantastic as well (I wish I got his name).
Stayed 1 night in Jun 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Right in town, but a slight bit off the beaten path, so no noise up there. Staff was very helpful. Nice and clean.
Stayed 1 night in May 2023

10/10 Excellent

Michael

Liked: Property conditions & facilities, room comfort
Fabulous
Stayed 2 nights in Apr 2023

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love roof top Terrace. Best view of the Matterhorn when it’s not tucked behind the clouds.
Stayed 1 night in Apr 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding!!
Stayed 7 nights in Jan 2023

10/10 Excellent

Kevin

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was really great. The room was cozy. All staffs were kind and nice. Room and bathroom were all clean. Breakfast was also good.
Stayed 2 nights in Dec 2022

8/10 Good

PENG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Zermat is a travel area,so many stores along the main street,and you know some people /staff in the store are very Cold. It happens in many restaurants and hostels in Swiss but here ,service is good
Stayed 1 night in Oct 2022

10/10 Excellent

Paul

Stayed 1 night in Oct 2022

8/10 Good

Kim

Stayed 2 nights in Sep 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Zermatt!
This was a lovely, comfortable, simple place to stay in what can be an expensive town. It is a block off the main street, so it's a bit quieter but easy to find. The room was small but comfortable, the breakfasts excellent, and the view of the Matterhorn from the roof patio EXCEPTIONAL. Desk staff were really helpful. Would definitely stay here again!
Early morning view from the roof
Stayed 3 nights in Aug 2022

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Excellent Staff, Good breakfast spread.
The Le Petit CHARME-INN is in a good location - within a 15-minute walk from the train station. Our room #212 was comfortable. Breakfast was good & the rooftop has a great view of 'The Matterhorn', which we enjoyed. Reception at check-in & check-out excellent.
Stayed 1 night in Aug 2022

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Kerri

Stayed 2 nights in Aug 2022

10/10 Excellent

Craig

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in Zermatt
Nice place a short walk from the train station. Good breakfast and rooms. Nearby building site is a bit noisy in the day, but not a huge issue
Stayed 2 nights in Jul 2022

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many stairs for seniors. Elevator does take you up, but then 3 stairs to the floor. Great breakfast
Stayed 1 night in Jul 2022

10/10 Excellent

Danna, Mount Vernon

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable but basic stay
Reasonable room in a small hotel. Room was a bit snug but comfortable. The rooftop terrace was nice. Hotel is off the main street in Zermatt, but quite a walk from the train station. They adhere strictly to the 3pm check-in time, so don't try to check in early. Elevator is a bit rickety and small, but at least you don't have to climb stairs. Simple breakfast.
Stayed 2 nights in May 2022

10/10 Excellent

Gerald

Stayed 2 nights in May 2022

10/10 Excellent

Robin

Stayed 1 night in Jun 2022

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and cosy!
Such an amazing little hotel in Central Zermatt, the service was wonderful, and the room was small but very cosy! The breakfast in the morning was also very good. Would definitely stay here again!
Stayed 1 night in May 2022

10/10 Excellent

Helen

Stayed 2 nights in May 2022

10/10 Excellent

Clyde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was so nice , especially, Cathia.
Stayed 2 nights in May 2022

10/10 Excellent

Chatkaew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good front desk.
Stayed 1 night in Apr 2022

10/10 Excellent

Jomraht

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
This is a charming hotel at the Church end of town. We stayed in room 220 and I’d describe the room as cosy, not loads of spare room but it’s all you need when you’re skiing through the day and only using a room to shower, sleep and eat breakfast. The room itself was clean, modern, warm and comfortable. Helpful staff, great breakfast, separate boot room and you can leave luggage at the hotel after checkout. It is a short uphill walk to the hotel at the end of the day so be aware of that and also there is a school almost next door so you will hear children going to and fro from about 8am. Neither of these were of concern to us but I can imagine that some would moan about it if they didn’t know about it in advance.
Stayed 5 nights in Jan 2022

10/10 Excellent

Julia H S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay with a great view
Amazing view and very friendly staff! Super recommend the stay at this hotel. Close to amenities and city.
Stayed 4 nights in Jan 2022

8/10 Good

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Amazing view of the Matterhorn from the rooftop terrace. Walk to everthing.
Stayed 2 nights in Sep 2021

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021