Exterior

Reviews of Aristella Swissflair Hotel & Apartements

4 out of 5
Aristella Swissflair Hotel & Apartements
Steinmattweg 7, Zermatt, VS

Reviews

9.6

Exceptional

Rating 10 - Excellent. 116 out of 144 reviews" "
Rating 8 - Good. 22 out of 144 reviews" "
Rating 6 - Okay. 3 out of 144 reviews" "
Rating 4 - Poor. 2 out of 144 reviews" "
Rating 2 - Terrible. 1 out of 144 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great hotel and easy spot to walk into village or to ski lifts.
Front entrance
Single room
Stayed 5 nights in Dec 2023

10/10 Excellent

S J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and very friendly staff. Thanks!
Stayed 4 nights in Nov 2023

10/10 Excellent

Yu Kwok,

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023
Response from Hotel Aristella on Oct 27, 2023
Dear Yu Kwok,Thank you for your outstanding 5 out of 5 rating on Expedia. We're thrilled to know that you had an excellent experience during your stay at our hotel. Your positive feedback is greatly appreciated, and we look forward to the pleasure of hosting you again in the future. Your support means a lot to us.Warm regards

10/10 Excellent

Ludwig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property with amazing, professional, friendly staff. I enjoyed my stay here. Love the room, the staff, the location, the breakfast, everything!! Thank you!
Stayed 3 nights in Oct 2023
Response from Hotel Aristella on Oct 8, 2023
Dear Ludwig,Thank you so much for taking the time to leave such a glowing review of our property on Expedia! We're thrilled to hear that you had an amazing experience during your stay and that you enjoyed every aspect of it, from the room and staff to the location and breakfast. Your kind words are greatly appreciated, and we can't wait to welcome you back for another fantastic stay in the future.Warm regards

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I loved our stay at Aristella, the staff was very very helpful. We enjoyed using the SPA, everything was clean and the breakfast was great! We would go there again if we visit Zermatt again.
Stayed 1 night in Sep 2023
Response from Hotel Aristella on Sep 20, 2023
Dear Naomi,Thank you so much for your wonderful review! We're thrilled to hear that you and your husband had a fantastic stay at Aristella. It's great to know that you found our staff to be very helpful and that you enjoyed the clean and well-maintained spa facilities. We're also pleased that you liked our breakfast offerings.Your kind words are greatly appreciated, and we would be delighted to welcome you back to Zermatt and Aristella in the future. If you have any more feedback or need assistance with anything else, please don't hesitate to let us know.Warm regards

10/10 Excellent

Pieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Hotel Aristella on Sep 20, 2023
Thank you so much for your lovely review!Your feedback means a lot to us, and we look forward to hosting you again for more wonderful moments in the future. If you ever have any more thoughts or feedback to share, please don't hesitate to reach out to us.Warm regards

10/10 Excellent

Weimin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Hotel Aristella on Jul 8, 2023
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a wonderful experience at our hotel and felt comfortable during your stay.

10/10 Excellent

YUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice stay, good stuff and good service.
Stayed 1 night in Apr 2023
Response from Hotel Aristella swissflair on Apr 11, 2023
Good morningThank you very much for your kind and positive review.Best regardsYour hotel Aristella Team

10/10 Excellent

Monique

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
One of my friends and I planned a ski trip to Zermatt and stayed at the Aristella. The complimentary breakfast was excellent. A great assortment and the best scrambled eggs I've ever had! The staff were all pleasant and helpful. The room was clean and comfortable, and the chocolate left each day was a nice surprise. The location was also very convenient for dining and quick walk to the ski lift. Highly recommend!
Stayed 6 nights in Feb 2023
Response from Hotel Aristella swissflair on Mar 3, 2023
Good eveningA big thank you for this great review and your kind and positive word. It would be a pleasure welcoming you again upon your next visit.Best regardsYour hotel Aristella team

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated floors after skiing are great
Stayed 3 nights in Jan 2023
Response from Hotel Aristella swissflair on Jan 28, 2023
Good eveningThank you very much for your positive review. We're glad to hear that you have enyjoyed your stay and our heated floors.Best regardsYour Hotel Aristella team

10/10 Excellent

Zachary

Stayed 3 nights in Jul 2022

4/10 Poor

Zhaohui, Forest Hills

Stayed 1 night in Jun 2022

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is very spacious and clean. We enjoyed the breakfast buffet. The location is quiet and quaint. We could sit in our balcony and see the Matterhorn.
Stayed 2 nights in May 2022
Response from Team Reception on Jul 13, 2022
Dear Mike Thank you for your nice review. We are glad, you had a great stay here with us. Hopefully another time again.

10/10 Excellent

Anders

Stayed 5 nights in Mar 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Perfecto stay
Awesome hotel and great spa
Stayed 3 nights in Jan 2022

8/10 Good

Ingrid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2022

10/10 Excellent

Suk Han

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, short walk to town center, train station and cable car station. Our room had a view of the Matterhorn, clean and good-sized. We were greeted timely for pickup from train station, daily presented with mini chocolate snacks in the room, superb hospitability from hotel staff great breakfast selection (with daily fresh smoothie!). It was really great experience staying at this property in Zermatt.
Stayed 3 nights in Jan 2022

10/10 Excellent

Debashree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it .. will go back again . Great service
Great service, location and friendly staff. Loved the breakfast .. highly recommend
Stayed 4 nights in Sep 2021
Response from Hotel Aristella swissflair on Sep 27, 2021
Dear Debashree Thank you very much for your great feedback. We are happy to hear that you did enjoy your stay with us. Best regards Your hotel Aristella Team

10/10 Excellent

Anna L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel as base to explore Zermatt
Clean room with all amenities. Nice view from the balcony. Very good location.
Stayed 2 nights in Jul 2021
Response from Hotel Aristella swissflair on Aug 28, 2021
Dear Anna Thank you very much for your 5* rating. We are glad to hear, that you have enjoyed your stay in our hotel and we would be grateful to welcome you again. Best regards Your hotel Aristella Team

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great location. Extremely friendly staff. Good food in a nice restaurant. Excellent sauna and spa
Stayed 3 nights in Feb 2021
Response from Hotel Aristella swissflair **** on Feb 21, 2021
Thank you very much for your great feedback! We are happy to hear that you did enjoy your stay and we hope to welcome you again soon! Your hotel Aristella team

10/10 Excellent

eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Hotel in a really quiet location but perfectly positioned in between gornergrad station, Matterhorn express and town center. Breakfast is varied with delicious local food. The Room is spacious enough for two people and the bed comfortable. The only small negative point is the bathroom sliding door, not the best choice if you want absolute silence.
Stayed 2 nights in Aug 2020
Response from Bernard on Aug 19, 2020
Thank you for this kind review, Matteo, it made our day! It's great when guests notice all these things about our hotel and restaurant and are thankful for it. It really motivates us to keep going and even improve ourselves. Take care!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Team Aristella on Feb 23, 2020
Lieber Patrick Wie sagt man so schön, Punkte sagen mehr als tausend Worte... ;) Wir bedanke uns herzlich für dieses tolle Rating und verbleiben, bis zu Ihrem nächsten Besuch, mit sonnigen Zermatter Grüßen, Ihr Team Aristella

10/10 Excellent

Karen, Danville, CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and centrally located for both restaurants and ski. Highly recommend. Very friendly owner and stuff.
Stayed 5 nights in Feb 2020
Response from Team Aristella on Feb 17, 2020
Dear Karen, We are happy to read your comment. Thank you very much for your kind compliment! Convenient yet calm location and authentic, passionate hospitality are surely two of our keys to success - and we are content to hear your appreciation. Have you also discovered our delicious & spectacular flambee Restaurant "Spycher"? Best regards & hopefully we see you soon, Your Team Aristella

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great place to stay. Very central location allowed you to get anywhere in 10min walking. Lovely staff and friendly owners. We look forward to staying here again!
Stayed 6 nights in Dec 2019
Response from Team Aristella on Feb 17, 2020
Dear Steve Thank you very much for taking your time and sharing your great experience with us and the community One can sense the good times you have had while staying with us when reading your comment – we are super content about that! Great to hear about your plans to visit us again. We are looking forward! Sincerely, Your Team Aristella

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a wonderful place
Absolutely nothing but positive things to say about this hotel & staff. My wife & I had a great stay at this property the week between Xmas & New Years, one of the busiest times in Zermatt, and everything was lovely. Staff & owners were very helpful with recommendations on everything from restaurants to apres ski. The restaurant in the hotel (Spycher) is incredible as well!
Stayed 6 nights in Dec 2019
Response from Team Aristella on Feb 17, 2020
Dear Guest We love hear and read about how our guests experienced their stay with us. Particularly compliments like yours fill us with joy and a sense of proudness, as we consider your content vacation as our indicator for success in hospitality – our passion. We would be honored if we could welcome you again, perhaps in summer time to show you the colourfull side of our region. With content regards, Your Team Aristella

6/10 Okay

Xavier

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel is fine but we expected more from the pictures. The carpet in our room was not in good condition.
Stayed 2 nights in Dec 2019
Response from Team Aristella on Feb 17, 2020
Dear Xavier Thank you for your visit and your effort to review us here. We are sorry to hear that our facilities were not able to fully meet your expectations. Although we did focus on sharing an authentic insight while designing our homepage, we always have an open ear for critique as it gives us the opportunity for improvement. We kindly ask you to send us an email on how our digital presentation could mislead you and cause disappointment as a result. Let us also apologize for your discontent with the carpet. After reading your comment we checked the room you were staying to discover that it might have been a temporary condition. Please do not hesitate to address issues of this kind right during your stay so we can react and compensate. Best regards from Zermatt, Your Team Aristella

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and friendly tips given on what to do for the day. The ride from the railway station to the hotel was much appreciated as we had 4 pieces of luggage to lug around. Good breakfast provided (eggs & pancakes prepared on the spot so that it arrives hot - very important during winter. Would strongly recommend this hotel.
Stayed 2 nights in Dec 2019
Response from Team Aristella on Feb 22, 2020
Dear Thomas, thank you so much for your kind review and even more importantly, for your visit at Hotel Aristella Zermatt! It's our great pleasure to ensure our guests can face their mountain adventures well prepared - in terms of being relaxed after enjoying our 4* comforts, being well catered with delicate meals of highest quality as well as being informed about what's going on in & around town and given personal advice on where to go. Thank you again for your recommendation! We would be glad to see you again soon, your Team Aristella

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and location
Stayed 2 nights in Aug 2019
Response from Team Aristella on Feb 22, 2020
Dear john, we want to thank you for your short yet awesome comment! Please do not hesitate to let us know what you've missed so we can improve our services even more during your next visit. Until then, best regards from sunny Zermatt, Your Team Aristella

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's 5-8 mins walk from the train station to the hotel depending how much luggage/bags you carry, up the slope a bit but still okay, but you could call to arrange free pickup if you know when you arrive at the train station. We booked the room which could see Mountain Matterhorn! We could see the golden sunrise of it! The room is very clean and big and comfortable. The hotel offers tea everyday from around 2-5pm that is very sweet and nice that you can take a break after the trip up to the mountain. The staff is very nice and helpful that make us have a wonderful stay!
Stayed 2 nights in Jul 2019
Response from Aristella-Team on Aug 23, 2019
Dear guest What a honour to receive such a great review! Seems like everything worked out great – just the way we try to manage every single day with our united efforts. Thank you very much for your kind feedback. We will be happy to see you again! Your Aristella-Team

10/10 Excellent

Janet, Southlake, TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in room 404, top floor with view of the Matterhorn. It looks just the the hotel’s website pictures. Very spacious room with a couch, chair and small coffee table. The balcony was large and had two deck chairs- fabulous spot to enjoy our in-room coffee and tea in the morning before heading down to breakfast or in the evening as the sun sets. Room has a separate shower stall and bathtub with handheld shower hose. Towels were large and soft and they also had face clothes which are rare in many European hotels. We were there during a heatwave so we did not use the hot tub or sauna that is on site. This hotel does not have A/C, but it was not even missed. Plenty of large windows to open and they have an inner lining of the curtains which keeps out any flies and keeps room cool. Hotel is conveniently located across from a staircase to the river, or you can walk up a gentle sloping road to reach them. We did not use their shuttle because we enjoyed the short walk to the train station. Hotel staff are super friendly and will assist you with all your needs in English if needed. Breakfast was a large assortment of standard European offerings but also had hot items. They will make you pancakes and omelets on request even. Their coffee machine was easy to use and had wonderful coffee, much better than the other hotels we stayed at In Switzerland! Our stay in Zermatt was a last minute decision but the hotel and city turned out to be the best part of our two weeks in Switzerland.
Stayed 2 nights in Jun 2019
Response from Aristella-Team on Aug 23, 2019
Dear Janet What a great experience – and what a great and detailed review, thank you so much for that! We are more than pleased to hear that we have positively surprised you and helped to turn a spontaneous decision into the main experience of your time spent here in Switzerland. It is also a wonderful contribution to our reputation on the one hand and to the online community on the other hand – what a beautiful example of success, a win-win situation, in the modern tourism industry. We will be happy to welcome you again soon! Your Aristella-Team

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, but over priced economy room
The hotel was excellently located, fairly even distance to the gondalas, easy reach to ski bus. The rooms were clean, staff very friendly and helpful, but most of all the best breakfast with fresh egg station. The only downside is that we opted for the economy double room - we booked the day before arriving so choices were limited. The room was so small, and for the price of the room it didn't represent great value in that respect. The were other hotels of similar, if not cheaper price that looked as though the rooms could have been at least four times the size. However, that aside overall we had a great stay.
Stayed 7 nights in Feb 2019
Response from Team Aristella on Feb 22, 2020
Dear Charmaine, thank you so much for your visit as well as for your detailed review of your experience with us! We love to hear about how you've enjoyed our genuine hospitality, tasty breakfast and clean facilities. Regarding the price, we feel very sorry that you've felt the way described! Our rates, as common in these days, depend on the current demand & availabilities. While designing our rooms, we payed attention to cover all the different needs of our customers. That's why we decided to also include some small yet well-equipped rooms - the ECONOMY category - for those who want to enjoy the outdoors rather than staying inside. The rate still includes all the additional services like our great breakfast, entry to the wellness area, pick-up service, coffee/tee & house made cake in the afternoon, the choice of 5 different pillows and so on. We hope that you understand our intentions here & wish to be able to provide you with a bigger room for your next stay. Please, check therefore the room descriptions on our website. Best regards from sunny Zermatt

8/10 Good

LynnRoberts, Adelaide, South Australai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our very spacious, comfortable room had an excellent view of the Matterhorn, with all the mod cons including a lovely bathroom. The hotel is a short walk to the main street and shops and a short walk to the bus stop for the bus to ski lifts. Very comfortable
Stayed 7 nights in Feb 2019
Response from Team Aristella on Feb 22, 2020
Dear LynnRoberts, we are glad to hear about your great experience while staying with us! Thank you! Please, don't hesitate the next time to inform us how we can improve even more to gain the 5th out of the 5 points here ;) Alpine regards, Your Team Aristella

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel !!
Everything about this hotel and its staff is top notch. We enjoyed every moment there, both amenities and service. It is very highly recommended!
Stayed 2 nights in Dec 2018
Response from Simone, Reception on Dec 19, 2018
Thank you very much for your great feedback. It is glad to hear that you enjoyed your stay with us. It would be a pleasure to welcome you again in our hotel.

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An outstanding hotel
This is one of the best hotels we have ever stayed in. Everything was perfect.
Stayed 2 nights in Jun 2018
Response from Hotel Aristella on Jul 3, 2018
Dear guest, many thanks for your lovely review! Glad that you ejoyed your stay with us, we are looking forward to welcome you again. Best regards from Zermatt, Your Aristella Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Aristella on May 3, 2018
Dear Paul thank you very much for rating us online. We are looking forward to welcome you and your family next year! All the best from Zermatt, Your Aristella Team

10/10 Excellent

Han Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars rating, loved our stay
I would definitely come back to stay at Aristella next time I am in Zermatt. The place was recently upgraded and have all the necessities for a great ski trip. The room is super clean and cozy, great shower, heated bathroom floor, great view of the mountain. They also offer fantastic breakfast, afternoon snacks which is great to fuel before or after a long day ski. The staff is super nice and helpful and they even offer many pillow types to choose to ensure a great night sleep. You do need to take shuttle to get to the gondola, but the ski shuttle is right down the street, very convenient. The location is just awesome. I wish they have queen or king bed for a couple, we got 2 twins beds put together, sleeping on a seam wasn't very comfortable.
Stayed 4 nights in Feb 2018
Response from Hotel Aristella on Mar 5, 2018
Dear Han Bin, thank you very much for your time to give us a wonderful detailed review! Glad that you enjoyed our services, room and location - all you need for a great stay in Zermatt! We are looking forward to welcome you again :-) All the best and warm regards, your Aristella Team

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff, thumbs up!
Stayed 3 nights in Aug 2017

10/10 Excellent

Jacqueline D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!
Perfect view of the mountain from the bed! A wonderful stay in every regard!!
Stayed 2 nights in Jul 2017
Response from swissflair Zermatt on Aug 26, 2017
Dear Jaqueline. That is a very nice feedback, thank you for that. We would be very happy to welcome you again with us. Kind regards your Aristella Team

8/10 Good

prema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The residence is comfortable but away from train station. It was difficult to find the place at night.
Stayed 2 nights in Jun 2017
Response from swissflair Zermatt on Aug 12, 2017
Dear Mr Prema Thank you for your honest review. It is a 10-minute walk from the train station, also by night. =) We are always happy to pick up our guests from the train station until 23.00. It would be a pleasure to have the opportunity to welcome you again with us. Kind regards Your Aristella Team

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun
Great staff. Picked us up and delivered us to the depot. Very pleasant.

10/10 Excellent

Matt, Colorado Springs, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel with great location
Updated version of traditional accomodations with nice amenities. Rooms are small and space is tight, but a good trade off for short walk to town and bus to skiing. Nice breakfast included, and hotel restaurant was very good. Temperature was difficult to control in room but otherwise nice. Overall a great stay in Zermatt.
Response from Aristella-Team on Mar 8, 2017
Dear Matt, we are happy that you had a good time here and appreciated our location. During your next stay we are happy to help you with the heating. Just let us know...

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Excellent Service
My fiance and I stayed here in December of 2016, and highly recommend this hotel. Our room was small but very comfortable, with ample storage space. We were skiing during our trip, and really appreciated the separate ski storage room. The hotel gave us a discount for the ski rental shop that was across the street, which was convenient. We ate breakfast at the hotel every morning - there was a wide range of food offered, and an afternoon tea/coffee/snack service. The location is great, and just a quick walk to the main shopping/restaurant area, and the train. We walked to the different ski lifts from the hotel each morning and never had any trouble. What stood out most to us, however, was the excellent service. The hotel was quick to respond to the emails I sent regarding transportation from the train to the hotel, and special requests. I had a sinus surgery the month prior to our trip, and the hotel had a humidifier waiting for me. Also, my fiance broke the glass table covering in our room by accidentally dropping a coke bottle on it. We went down to the front desk to apologize, and they had someone come up to clean everything. This was at 9 p.m., so it was certainly after hours for the cleaning staff. The bill for the cost of the table was very reasonable, and they offered to provide us with any of the necessary documentation to file a claim with our travel insurance. Their responsiveness in that situation was sincerely appreciated.

10/10 Excellent

Dale, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The hotel is beautiful, we'll managed and in a great location.
Response from reception team on Sep 23, 2016
Thank you for your for your nice words. We would be happy if you had the opportunity to come back one day.

10/10 Excellent

Simon, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
We spent two nights in Zermatt and were thrilled with our choice. A great central location with restaurants close by.
Response from General Manager on Aug 14, 2016
Dear Simon, we are happy that you and your family liked our house and had a good time here. Best regards from Zermatt,

10/10 Excellent

Maybelline, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with everything you need
Stayed a night at Aristella for my first visit to Zermatt. Everything went well with the pick up from train station. Staff was helpful and friendly.
Response from General Manager on Aug 14, 2016
Dear Maybelline Thank you for your nice feedback. We always try our best to make our clients stay as pleasant as possible. We would be happy if we could welcome you for your second visit ;-) Best regards from Zermatt

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at good location with excellent service
The staff was very helpful and greatly polite in advance and throughout our stay. The rooms are at good sizes and in very good conditions. The location is convenient to restaurants, shopping and the sport facilities. Nice spa facilities in the hotel as well. Would recommend this place anytime.