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Reviews of Hotel Campanile Roissy-En-France

3 out of 5
Hotel Campanile Roissy-En-France
Zone D'activites Du Parc De Roissy, Allee Des Vergers, Roissy-en-France, Val-d'Oise

Reviews

7.2

Good

Rating 10 - Excellent. 215 out of 1001 reviews" "
Rating 8 - Good. 413 out of 1001 reviews" "
Rating 6 - Okay. 196 out of 1001 reviews" "
Rating 4 - Poor. 98 out of 1001 reviews" "
Rating 2 - Terrible. 79 out of 1001 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Atika

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Carpet was dirty room smell
Stayed 1 night in Feb 2024
Response from Hotel CAMPANILE ROISSY on Mar 17, 2024
Hello Atika, Thank you for sharing your feedback with us. We sincerly apologize that your experience did'nt meet your expectations. Your satisfaction is our priority and we take your comments very seriously. We hope to have the opportunity to welcome you back and regain your trust.Regards

6/10 Okay

MICHEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle information by bus at RER station sent by Expedia was incorrect It resulted in 2 hours lost from CDG to hotel. A hotel shuttle was available but I was not informed of this
Stayed 1 night in Dec 2023
Response from La Direction on Dec 11, 2023
Hello Michel, We are sorry for the inconvenience caused by the incorrect shuttle information. We understand the importance of time and are actively working to correct these errors. We also regret not informing you about the availability of the hotel shuttle. We will take steps to improve our communication.

10/10 Excellent

Van

Stayed 1 night in Oct 2023
Response from La Direction on Nov 26, 2023
Bonjour Van, Nous sommes ravis de recevoir une évaluation cinq étoiles ! Merci infiniment pour votre retour positif. Si vous avez des commentaires spécifiques que vous aimeriez partager sur ce sue vous avez apprécié, cela nous serait très utile pour continuer à offrir un excellent service.Nous espérons vous accueillir à nouveau bientôt !

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does the job. Staff was friendly and helpful. Room is ok. Does the job for an airport hotel, at an affordable price
Stayed 1 night in Oct 2023
Response from The Manager on Nov 9, 2023
Hello, we are glad to hear our Hotel met your needs. Our friendly staff strive to make your stay enjoyable. We appreciate your kind words and hope to welcome you back soon! Regards,

10/10 Excellent

bernard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Very good hostess at the front desk. Quick check in. Room, clean, no remarks. Breakfast buffet fine. Shuttle on time.
Stayed 1 night in Oct 2023
Response from The Manager. on Nov 9, 2023
Hello, We appreciate your good comments for our Hotel. It's with pleasure that we are waiting for your next visit.

8/10 Good

ELBA

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from La Direction. on Nov 9, 2023
Hello, Thank you for your comment. We hope to see you very soon in our Hotel.

4/10 Poor

Paul R

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor excuse for a hotel
No soap in the shower, extremely small room, no anti slip strips in the very slippery bathtub, bed bugs, we would most definitely never stay there again.
Stayed 1 night in Oct 2023
Response from The Manager on Nov 9, 2023
Hello Paul, We are truly sorry to hear about your negative experience. Your feedback is important, and we take it seriously. We are investigating the issues you've mentioned to adress them prompty. Please accept our appologies, and hope to see you soon.

10/10 Excellent

Shantivratananda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

4/10 Poor

Nosa

Liked: Cleanliness, staff & service, property conditions & facilities
Th room I was given smells
Stayed 1 night in Aug 2023

8/10 Good

Bruce and Margaret

Disliked: Property conditions & facilities
This is a good enough hotel for 1 night at the airport. The shuttle only goes in morning and evening for a few hours and it is not free. The halls, elevators and rooms have an unpleasant odour. The buffets at the restaurant were good.
Stayed 1 night in Aug 2023

8/10 Good

Terrell

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to airport. Friendly staff. Nice dining area
Stayed 1 night in Jul 2023
Response from La direction on Jul 25, 2023
Madame,Nous vous remercions d'avoir pris le temps de partager votre avis. Merci pour votre commentaire très positif sur le professionnalisme de nos équipes.Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, nos salutations distinguées.La direction

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy for airport
Stayed 2 nights in Jun 2023
Response from La direction on Jul 10, 2023
Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, nos salutations distinguées.La direction

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The dinner and breakfast buffets were quite nice; there were several options for entrees or breafkfast options.
Stayed 1 night in Jun 2023
Response from La direction on Jul 25, 2023
Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Merci pour votre commentaire positif concernant notre restauration. Nous veillons à ce que nos clients aient le plus de choix possible en offrant un buffet varié. Nous espérons vous revoir très bientôt!Veuillez agréer, Monsieur, nos salutations distinguées.La direction

8/10 Good

Sanjay

Business traveller
Liked: Cleanliness, staff & service
Poor bathroom facilities. Limited dinning selections. Proximity to airport and restaurants was great. Good staff.
Stayed 5 nights in Apr 2023
Response from La direction on May 5, 2023
Dear Guest,Thank you for the review of our hotel.We are sorry that our buffet was not to your taste and we have made a point with the kitchen team following your comment. We are sorry that you did not like the bathroom.Thank you for your positive comment on the professionalism of our teams.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The management

10/10 Excellent

Chris

Stayed 1 night in Apr 2023
Response from La direction on May 1, 2023
Bonjour,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, nos salutations distinguées.La direction

8/10 Good

Oliver

Stayed 1 night in Apr 2023
Response from La direction on May 24, 2023
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.La direction

8/10 Good

Leisa

Liked: Cleanliness, staff & service, property conditions & facilities
Close ti the airport
Stayed 1 night in Apr 2023
Response from La direction on Apr 17, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The management

10/10 Excellent

Meskerem

Liked: Cleanliness, staff & service, property conditions & facilities
very responsive front desk. Nice bar. The carpet is old but everything else looks great.
Stayed 1 night in Mar 2023
Response from La direction on Apr 1, 2023
Hello,Thank you for your review of our hotel.Thank you for your very positive comment about the professionalism of our staff.Regarding the carpeting in the rooms, some of them are currently being renovated.We are delighted that you enjoyed your stay and hope to welcome you back soon.Yours faithfullyThe management

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, shuttle bus in the morning was prompt. Finding the shuttle bus to get to the hotel the day before, however, was difficult - I took a taxi (€20)
Stayed 1 night in Feb 2023
Response from La direction on Feb 14, 2023
Dear Sir, Thank you for your review of our hotel.We are sorry for the problem with the shuttle bus.We are delighted that you enjoyed your stay and hope to welcome you back soon.We look forward to welcoming you again soon. Please accept, Sir, our best regards.The management

8/10 Good

Abdelhakim

Stayed 1 night in Jan 2023
Response from La direction on Feb 3, 2023
Bonjour,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.La direction

10/10 Excellent

Wayne

Stayed 1 night in Dec 2022
Response from La direction on Jan 23, 2023
Bonjour,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, nos salutations distinguées.La direction

10/10 Excellent

Pascale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from La direction on Dec 9, 2022
Madame,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, nos salutations distinguées.La direction

10/10 Excellent

bart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meal/buffet great. Bar was great set to watch World Cup with the other guests
Stayed 1 night in Nov 2022
Response from La direction on Dec 9, 2022
Dear Guest,Thank you for your review of our hotel.Thank you for your positive comment about our restaurant. We make sure that our guests have as much choice as possible by offering a varied buffet. We are delighted that you enjoyed your stay and hope to welcome you back soon.We look forward to welcoming you again soon.The management

2/10 Terrible

Folaranmi Bidemi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty properly, I’ll mannered staff. I don’t recommend this hotel to anyone.
Stayed 1 night in Jun 2022

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shuttle not at par w/ hotel
Great value. Hotel is impeccable. It would be best to make the airport shuttle a lot easier.
Stayed 1 night in Oct 2022

6/10 Okay

Allan

Stayed 1 night in Oct 2022

8/10 Good

LING

Stayed 1 night in Sep 2022

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good. Since Covid access to and availability to shuttle service poor and slow. Difficult to get to and back to airport with luggage. Sad decline in otherwise good service
Stayed 1 night in Sep 2022

2/10 Terrible

Evelyn

Disliked: Cleanliness, amenities, property conditions & facilities
Such a mess of a hotel. Had to change rooms as my first room looked like it hadn’t even been cleaned!
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No A/C and the staff at reception only offer a bottle of water as a compentation ! No aceptable for the price we pay, no option were give or offer to the customers! Also the transportation to get there afer 21:30 hrs , so difficult!
Stayed 1 night in Jul 2022

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, very happy
Surprised by the wonderful buffet in the restaurant. Great patio space outdoors, and nice bar area. Very noisy, I specifically asked for a quiet room and got there early in the day. It would have been nice to be at the back of the hotel, not next to the entry where I was woken by cars driving in and out. Wish the hairdryer had worked.
Stayed 1 night in Jul 2022

2/10 Terrible

alexandre

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
False advertising
This hotel is very disappointing for a Campanile brand hotel. First there is NO shuttle to the airport, there is a city BUS in front of the hotel which is absolutely not the same, advertising Airport Shuttle is misleading. Second, the A/C was broken during the heat wave and sleeping with the window open is not realistic given how to close to the airport the hotel is. Finally "next generation room" is misleading as well: carpet is dirty, Wifi was slow and almost inexistant and nothing was next generation about this room. Avoid this hotel at all COSTS, there is better alternatives nearby. I will avoid the whole Campanile brand in the future due to this experience.
Stayed 1 night in Jul 2022

2/10 Terrible

Folaranmi Bidemi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying in this hotel was a nightmare… The room smells redolently bad! The rug was stained and dirty. The hotel claimed they do have Air-conditioning system whereas they only has fans in the room allocated to me. The staff were completely disrespectful after reporting the whole issue to them.
Stayed 1 night in Jun 2022

6/10 Okay

Stephanie

Stayed 1 night in Jun 2022

4/10 Poor

Holger

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

John

Stayed 2 nights in May 2022

10/10 Excellent

Cintli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient spot near the airport.
Stayed 1 night in May 2022

10/10 Excellent

Jonathan

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The rooms were small and not cleaned very well. Our room had a funky mold smell.
Stayed 1 night in Mar 2022
Response from La direction on Apr 7, 2022
Dear customer, Thank you for taking the time to provide us with your feedback. I wish your experience was better, but it is feedback like this that allows us to learn and improve. We are sorry for the problems in your room, we have updated the teams on this following your comment. If you have a problem, please do not hesitate to contact reception who can change your room. We work hard to provide an exceptional experience for our customers, and it is clear in this case that we fell short. If you give us a chance to regain your trust, I can assure you that we will do our best to provide the exceptional hotel experience that so many of our guests enjoy. Sincerely, The Management

10/10 Excellent

Craiunescu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from La direction on Feb 28, 2022
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis sur notre page. Merci pour votre commentaire très positif sur le professionnalisme de nos équipes. Votre satisfaction est primordiale ! Nous espérons vous revoir très bientôt ! La Direction

6/10 Okay

Shiona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stopover before our flight
We’ve been using Campanile for years and have been very pleased with everything, but this time we were disappointed because the floor in our room was in a very bad state. It was badly stained and very worn, which made it look unclean. The restaurant was not as good as before; it also needed better hygiene.
Stayed 1 night in Dec 2021

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from La Direction on Nov 23, 2021
Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées.

8/10 Good

John

Liked: Cleanliness, staff & service
Great location but finer details need addressed
On arrival we were given a room that was already occupied. We were quickly given another room but the air con didn't work and we had no "premium channels" That aside the evening meal and breakfast were excellent. Hotel seems to be suffering from the months of misuse and is sorely in need of upgrade and tlc. Great position for CDG airport.
Stayed 1 night in Oct 2021
Response from La Direction on Nov 23, 2021
Dear Guest, Thank you for taking the time to share your opinion on our page. We are sorry that your experience was not better in our rooms. We are aware that our rooms are in need of refurbishment, and we hope to have renovations planned in the near future. We are delighted that you enjoyed the food and drink on offer and hope to see you again soon.

2/10 Terrible

ESTEBAN, santa barbara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room dirty and smelly worst hotel I’ve been to
Stayed 3 nights in Sep 2021

8/10 Good

Elie, wareham

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
polite staff.good hotel for a night or 2.
Stayed 1 night in Sep 2021
Response from La Direction on Oct 4, 2021
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Sweet Spot
We always stay here when flying out of CDG the next day since this hotel has the right combination of price, comfort and convenience. It's always clean, check-in/out is easy, and the breakfast (this last time included) was surprisingly good.
Stayed 1 night in Aug 2021
Response from La Direction on Sep 3, 2021
Dear Walter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

frederic

Liked: Cleanliness, staff & service, room comfort
Only comment the shuttle from the airport is not working on Sunday
Stayed 1 night in Jul 2021
Response from La Direction on Jul 20, 2021
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Since 2 weeks ago, we have an airport shuttle settled 7 days a week. Sincerely,

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020
Response from La direction on Mar 30, 2020
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jan 2020
Response from La direction on Mar 24, 2020
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Traveller
The condition of hotel does not match the price. Poor service. There is no heating.
Stayed 1 night in Jan 2020
Response from Campanile on Jan 29, 2020
Dear Guest, Thank you for sharing your review with us. We are sorry for everything happened during your stay. Reception is open 24h/24h! Do not hesitate to inform us about any technical problem in your room. We can send you our technical staff to answer your need. We hope to see you soon again. The Direction