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Reviews of Relax Inn

2 out of 5
Relax Inn
145 E Whitesboro St, Rome, NY

Reviews

5.4
Rating 10 - Excellent. 34 out of 253 reviews" "
Rating 8 - Good. 45 out of 253 reviews" "
Rating 6 - Okay. 54 out of 253 reviews" "
Rating 4 - Poor. 46 out of 253 reviews" "
Rating 2 - Terrible. 74 out of 253 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice over night stay... Exactly what I was looking for...
Stayed 1 night in Dec 2023
Response from Reena on Feb 4, 2024
Thanks

2/10 Terrible

Nancy, Sugar Hill

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like anything! Shabby place. Super poor! Noisy at 12:30AM called desk and was told to call 911!!! Really ! Horrible mgmt. Room needs a desparate TOTAL redo. Everything really old. Missing lite switch buttons. Terrible towels. This place has not seen an update in years. Chopped paint with 6 different colored coats of paint. This was once an EconoLodge and "Relax Inn" doesn't apply. New name needs to be the "No Sleep Inn". Should be removed from your hotel choices in Rome, NY until under new mgmt. and TOTAL tear down and rebuild is done.
Stayed 1 night in Nov 2023
Response from Neal on Nov 11, 2023
Thanks

10/10 Excellent

Ron

Stayed 1 night in Oct 2023
Response from Nilesh on Nov 21, 2023
Thanks

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a DSS prperty with tenants, hanging around outside. Very sketchy vibes. The furniture inside the room was stained and dirty or broken. Dusty holes in walls in need of several repairs walls are thin.
Stayed 1 night in Oct 2023
Response from Nilesh on Oct 16, 2023
ok thanks we are the people

10/10 Excellent

Elsie

Liked: Staff & service, property conditions & facilities
Our room was really nice and the staff was great
Stayed 1 night in Oct 2023
Response from Nilesh on Oct 16, 2023
Thanks

2/10 Terrible

Kelsey

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was horrible made me pay $80 for my service dog they asked for her id and everything I will not be staying there ever again. It’s against the ADA to pay and to ask for ID. The room was dirty, they made us pay for extra towels when I said there was 2 of us
Stayed 4 nights in Oct 2023
Response from Nilesh on Oct 11, 2023
Your dog is not a service dog that your boyfriend told and service dog don't do anything to other people. And Red Cros paid for you due to your situations. And today we are still helping you to provide another room.

2/10 Terrible

Alexis

Travelled with partner
Disliked: Property conditions & facilities
Roaches on the table , the bed was covered in stains … it was very awful experience.
Stayed 2 nights in Oct 2023
Response from Neal on Oct 9, 2023
Thanks

2/10 Terrible

Christopher

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a dump
This place is a dump. Stay anywhere else. Way over priced.
Stayed 1 night in Sep 2023
Response from Neal on Oct 5, 2023
Thanks

2/10 Terrible

Craig

Disliked: Cleanliness, property conditions & facilities
Didn’t stay here. Too intimidating.
Stayed 1 night in Sep 2023
Response from Nilesh on Sep 30, 2023
tHANKS

2/10 Terrible

Billy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact it has more dss people and cops here then wake up with all of these little tiny bugs crawling all over i will never book there again this place is disgusting
Stayed 1 night in Sep 2023
Response from Neal on Sep 11, 2023
We are The People.Thanks

2/10 Terrible

Malaz

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Neal on Sep 11, 2023
Thanks

8/10 Good

Sylviane

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Neal on Sep 11, 2023
Thanks

8/10 Good

Jinette

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Good place to rest.
Stayed 2 nights in Aug 2023
Response from Neal on Sep 11, 2023
Thanks

8/10 Good

Thaddeus

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Neal on Sep 11, 2023
Thanks

2/10 Terrible

Jeramia

Travelled with family
Disliked: Amenities, property conditions & facilities
Bed bugs in our bed.
Stayed 1 night in Sep 2023
Response from Neal on Sep 11, 2023
Thanks

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grossest place ever
It was truly unbelievable how dilapidated, dirty, and disgusting this motel was. From dodgy stains on the sheets and mattress protector, to broken furniture under the stairs, to non-working lights, we moved to a second room that wasn't much better. The floors were filthy, the bathroom tiles were breaking off at the edges, the electrical outlet box was coming out of the wall, and the sheets were clearly cheap consumer from Amazon, plus they were so heavily scented with detergent/softener that my skin started to itch within minutes. I guess I should be grateful they washed them recently? It's clear that this was formerly a budget motel that was never maintained when ownership changed. The manager didn't even care to be on premises when we checked out at 7:30 am. Honestly, a zoning inspector should take a second look at the place; it's a hazard.
Stayed 1 night in Aug 2023
Response from Neal on Sep 3, 2023
Thanks

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Neal on Sep 1, 2023
Thanks

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Neal on Aug 27, 2023
thanks

2/10 Terrible

James

Disliked: Amenities
This place (Relax Inn) was so bad forfeited the cost and did not even check in.
Stayed 1 night in Aug 2023
Response from james on Aug 23, 2023
thanks

2/10 Terrible

Joe

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Many questionable stains and a few things were broken. (The curtains, lock on the door, and sprinkler system). If I wasn't so desperate for a place to stay I would have left immediately. Unfortunately every hotel was booked within a 20 mile radius
Stayed 1 night in Aug 2023
Response from james on Aug 23, 2023
thanks

2/10 Terrible

Nathan

Stayed 1 night in Aug 2023
Response from Neal on Sep 3, 2023
Thanks

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Neal on Aug 10, 2023
Thank you very much

10/10 Excellent

Robert, Pittsburgh

Travelled with group
Liked: Cleanliness, staff & service
Great for cyclists
Stayed 1 night in Aug 2023
Response from Nilesh on Aug 8, 2023
Thank you

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nilesh on Aug 8, 2023
Thank you

2/10 Terrible

Joe

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
If you have no other option than to stay at the Relax Inn, reconsider. Smoky, dirty, dusty room, where not even the mirror above the sink was clean after the last guest who used it vigorously brushed their teeth. If we hadn't been riding across New York state on bicycles, and there was another room available within 50km, we would have left immediately. The door looked like it had been kicked in and shoddily repaired. We were also charged $5 per bike to bring our bikes into the already-filthy room (no other safe storage option was provided) while no other hotel on our 10 day trip
Stayed 1 night in Jul 2023
Response from vinny on Jul 26, 2023
Thanks

4/10 Poor

Peter

Disliked: Cleanliness
no maid service
Stayed 3 nights in Jul 2023
Response from Nilesh on Jul 19, 2023
Thanks

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
THE PRICES IS CHEAPER THAN ALL IN THE AREA
Stayed 2 nights in Jun 2023
Response from Nilesh on Jun 24, 2023
Thank you

2/10 Terrible

C.

Disliked: Cleanliness, staff & service, property conditions & facilities
The manager of this hotel is scum. He was unbelievably rude and angry and nasty when I showed up for absolutely no reason. It was like he was deranged. I ended up having to call the police because he wouldn’t check me in even though I told him I booked the room online. He told me he didn’t care and that I should go to Expedia and cancel but I couldn’t because it was the same day as my check-in and they wouldn’t allow it. I had to put a complaint in with my credit card company and go through the process of reversing the charge, because even though this man didn’t check me into the hotel, he still put the charge through and charged me for the room! This man should not be in charge of anything like a hotel, or any type of business dealing with the public!!!!!!!!!!!!!!
Stayed 1 night in Jun 2023
Response from vinny on Jun 18, 2023
Our business hrs. are only up to 11 pm and you are not check in in time or not even informed the front desk to late check in. Sorry for that we are not 24X7.

4/10 Poor

Denise

Stayed 2 nights in May 2023
Response from vinny on Jun 5, 2023
Thanks

6/10 Okay

Bryan

Stayed 1 night in May 2023
Response from Nilesh on May 13, 2023
Thank you Bryan

6/10 Okay

T Jay

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property was very run down, even for a lower priced motel. Rooms pictures on the website must have been taken years ago. On the plus side, the room was clean and towels and linens were fresh and clean.
Stayed 1 night in Sep 2022

2/10 Terrible

Marianne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
rooms had spider webs on ceiling, run down, people live there and act very inappropriate outside. Not upkept well at all.
Stayed 3 nights in Sep 2022

8/10 Good

Mark E

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good for a night.
We ended up here after being unexpectedly turned away from our original hotel due to fire damage earlier in the day. It had been a long day of driving and I was tired and a bit desperate. I needed an economical room and this place provided it. Nothing fancy but it did the job and the check in staff was friendly. I'm satisfied.
Stayed 1 night in Aug 2022

10/10 Excellent

Daniel

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
No frills but a price for a clean, comfortable room run by nice people.
Stayed 2 nights in Aug 2022

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were very clean the bedspread were very pretty and all the sheets were very white and when you open the doors you could smell how clean it was
Stayed 1 night in Jul 2022

8/10 Good

Matt

Liked: Cleanliness, staff & service
Just a few steps from fort stanwix. The bed was comfortable. Room had a fridge and kcup machine. Air conditioning however old still worked well. Slept well.
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nope. Nope. Nope.
We’re in area for Utica Boilermaker. Should have read the reviews. Woman at the front desk was extremely kind and friendly. The room however smelled musty and of stale smoke even though a non smoking room. Floor was loudly sticky, broken lampshades, refrigerator not on, stains on toilet back, around the sink still had dried what I hope was toothpaste. Looked to be long term residents hanging outside the rooms smoking next door. Parking lot was full of paving equipment as they were actively patching. I should have known better, but I would never recommend this hotel. Did have a deadbolt but secondary chain lock broken. Needs major update or demolition. But again lady at desk very nice. If we were there for longer definitely would have left…and trust me we almost did.
Stayed 1 night in Jul 2022

6/10 Okay

Chris, Oswego

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Unsafe feeling about the surroundings near the parking lot and the area. Attendant was professional and friendly
Stayed 1 night in Jul 2022

2/10 Terrible

Rosalyn

Stayed 1 night in Jul 2022

8/10 Good

Luz

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jul 2022

6/10 Okay

Sylvain

Stayed 1 night in Jun 2022

10/10 Excellent

robert

Stayed 1 night in Jun 2022

6/10 Okay

Todd

Travelled with family
Disliked: Amenities
Had to literally rearrange refer and extension cords to not have a possible fire due to bad receptacle, and so that refer was operable. No continental breakfast, as stated on website. Housekeeping lady was very kind and considerate of our needs/wants. Management had no clue as to what was stated on their website. Will not stay here in the future.
Stayed 3 nights in Jun 2022

4/10 Poor

Devin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Chad

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Phyllis

Liked: Staff & service
Nothing was really Unique
Stayed 2 nights in Jan 2022

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

6/10 Okay

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shelter in a storm
The proprietor was helpful and friendly, but there were numerous defects with the property including that the electronic room key didn't work and the proprietor had to let me in each time using her metal master key. I arrived by bicycle and it was cold and rainy. I welcomed the shelter and the fact that I could adjust the heat.
Stayed 1 night in Sep 2021

2/10 Terrible

Craig

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021