Lobby sitting area

Reviews of Umana Bali, LXR Hotels & Resorts

5 out of 5
Umana Bali, LXR Hotels & Resorts
Jl. Melasti, Banjar Kelod, Ungasan, Bali

Reviews

7.6

Good

Rating 10 - Excellent. 3 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

7.6/10

Cleanliness

6.6/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

hessam

Stayed 4 nights in Mar 2024

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from eric on Mar 12, 2024
Dear Victoria,Thank you for taking the time to rate us. Please accept our sincere apology if your stay was not up to your expectation. We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon.Regards,Serpil GuneyGeneral Manager

10/10 Excellent

Nagendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful villas set in verdant surroundings. The large private pool and the jacuzzi attached to the villa made my family stay particularly memorable. The service is excellent and the staff are very polite, courteous and very responsive. Overall, an enchanting place I would recommend wholeheartedly.
Stayed 6 nights in Dec 2023
Response from eric on Jan 9, 2024
Dear Nagendra, Thank you for staying at Umana Bali and your positive feedback. We are pleased to know that you and your family had a memorable stay with us. We are looking forward to welcoming you and your family back to Bali. Regards, Serpil GuneyGeneral Manager

6/10 Okay

SAORI

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
ヴィラはとても広くてプールも大きく最高でした。レストランの料理は普通です。またサービスは一流ではなく、バギーを頼んでも20-30分こなくて歩いた方が早かったり、レストランのサービスもまだお皿に残っててもすぐに下げたがるので一流ではないかと思いました。ただ、レベルはさておきスタッフの方は温かく皆良い人たちです。
Stayed 3 nights in Feb 2024

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
schöne anlage und villen, kann ich empfehlen
tolle villen und aussicht auf das meer, ausserhalb des hotels ist nix, aber man kann mit einem motorroller alles schnell erreichen. das hotel ist bei der organisation eines motorrollers behilflich und man verliert keine zeit.
Stayed 4 nights in Nov 2023
Response from Serpil on Dec 9, 2023
Lieber Pierre,Vielen Dank, dass Sie im Umana Bali übernachtet haben und uns ein positives Feedback gegeben haben. Es freut uns zu lesen, dass Ihnen unsere geräumige Villa und die ruhige Lage gefallen haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Herzliche Grüße, Serpil Guney Geschäftsführer