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Reviews of Best Western Riviera Tuxpan

3 out of 5
Best Western Riviera Tuxpan
Boulevard Jesus Reyes Heroles 17 A, Tuxpan, VER

Reviews

7.6

Good

Rating 10 - Excellent. 68 out of 219 reviews" "
Rating 8 - Good. 82 out of 219 reviews" "
Rating 6 - Okay. 33 out of 219 reviews" "
Rating 4 - Poor. 22 out of 219 reviews" "
Rating 2 - Terrible. 14 out of 219 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. Including cleanliness, breakfast, and service as well. The only negative thing is that it does not have a pool besides that amazing hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

won

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from BWRT on Jan 30, 2024
Gracias por su tiempo prestado a responder nuestra encuesta.

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We left the hotel room door wide open for a WHOLE day and nothing was stolen! great staff. The only thing was the AC unit was a little noisy, other than that everything was great!
Stayed 3 nights in Nov 2022

8/10 Good

Flor

Stayed 1 night in Jun 2022
Response from Depto de Operaciones. on Jul 27, 2022
gracias por su tiempo prestado a responder nuestra encuesta es muy importante para nosotros.

2/10 Terrible

Diego O

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Stayed 1 night in Jan 2022
Response from Depto de Operaciones. on Mar 1, 2022
Agradecemos su tiempo prestado a responder nuestra encuesta, estamos a su ordenes Atte. Depto de Operaciones.

4/10 Poor

CESAR

Liked: Cleanliness, staff & service
Disliked: Room comfort
Las habitaciones en planta baja deberían tener vidrio doble ya que al ser vidrio normal los ruidos de la calle se escuchan literalmente en tu habitación
Stayed 1 night in Dec 2021
Response from Depto de Operaciones. on Dec 30, 2021
Agrademos en gran manera sus comentarios y opinión al indicar lo que le gusto y como podemos mejoras nos ofrece la oportunidad de cumplir con su expectativas. Gracias por su preferencia Atte. Depto de operaciones.

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, hotel made are to disinfect all luggage and made sure we were safe
Stayed 1 night in Apr 2021
Response from Best Western Tuxpan on Apr 26, 2021
Agradecemos su tiempo prestado al responder nuestra encuesta valoramos sus comentarios así mismo nos reiteramos a sus ordenes Atte. Depto de operaciones,

2/10 Terrible

Cynthia Guerrero

Stayed 1 night in Dec 2020
Response from Best Western Tuxpan on Feb 17, 2021
Agradecemos su tiempo prestado a nuestra encuesta estamos a sus ordenes,Atte. Depto de operaciones,

4/10 Poor

Omar G

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No Good.
Fake, the pictures not really, old rooms, enough parking, the restaurant too small, the name is fake. Isnt Best Western.
Stayed 2 nights in Jan 2021
Response from Best Western Tuxpan on Jan 7, 2021
We are very sorry not to have exceeded your expectations, your comments are very important to us and we will be taking them into account. Atte. Operations Department.

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, better value
Nice property and perfect location on the river. Very nice people working at the property! Great value also.
Stayed 1 night in Dec 2020
Response from Best Western Tuxpan on Feb 17, 2021
We greatly appreciate your comments, we are at your service, hoping to continue counting on your preference. Atte. Operations department

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view was great
I was there for a night the staff it’s great and the bed were contable and love the food.. only problem was the room wasn’t what I expected and there was a lot of mosquitoes.
Stayed 3 nights in Oct 2020
Response from Best Western Tuxpan on Oct 17, 2020
Agradecemos sus comentarios, ya que de esta manera nos ayuda a saber que fue lo que le gusto y no de nuestro servicio, estamos tomando medidas al respecto, así mismo nos reiteramos a sus ordenes. para que que un futuro no muy lejano pueda usted mismo constatarlo. Atte. Departamento de Operaciones.

10/10 Excellent

Beca, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and walking distance to many places. Enjoyed my stay.
Stayed 11 nights in Feb 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really enjoyed the stay. Perfect location, right on the main boulevard beside the river.
Stayed 1 night in Jan 2019

6/10 Okay

jin, houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities
The room I stayed had bed bug. Both my son and I got bitten badly. We requested to move to another room and then we were fine. The best thing about this hotel is location and they clean the room well.
Stayed 5 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
This is a Good value option. I do Recommend. It has a great location, practically right in downtown Tuxpan. Also very nice view on the river side, the greatest spot for an early river walk.
Stayed 3 nights in Feb 2018

4/10 Poor

Rodrigo, Puebla, MX

Disliked: Cleanliness, property conditions & facilities, room comfort
Really bad!
It is an old hotel and the only good thing it has is the location. There is no elevator and the worse, it has around 10 parking spaces. We have a baby and leaving the car 3 blocks away (inside the parking lot the hotel recommends so you don't pay extra) was not practical at all. Room cleaning was BAD. We left the hotel one day and when we cam back around 3pm, the room was not done. They finally did it but without even cleaning well. I would never come back to this hotel.

8/10 Good

Erika, Leduc, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family
I stayed there to visit family. The hotel is pretty average but it was clean and the people were helpful. I personally like the Crown Plaza better, but I was grateful I was able to find a room very last minute.

6/10 Okay

Erika, Leduc

Liked: Cleanliness, staff & service
Tuxpan visit
I was there to visit some relatives. The hotel was average for Mexico. It was clean the employees were pretty helpful.

2/10 Terrible

Jerry, San Luis Potosí, Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!!! Run!!!
Our problems started upon arrival. It was late and they informed me that they didn't have my reservation (on a handwritten pad) and they were sold out. Fortunately my wife had lived in that town before and new the manager. After she mentioned calling him they managed to find us a room. However...there was no parking and parking on the street was the only option for my Jeep Wrangler. Anyway...they found a spot inside the secured area. The room...old, dingy, had a broken bed, and the street noise outrageous!!! Like I said...run!!!

8/10 Good

Matt

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Francisco, Xalapa

Liked: Cleanliness, staff & service, room comfort
Great View to the river
It has a great view to the river, kind of noisy because is in the center of the city

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, somewhat overpriced for Mexico
We stay here a couple of times a year when we drive from NY to Chiapas -- it's right on the main drag, across a very busy street from the river. Walks along the river are really nice. The hotel is basic but it feels safe and it's remarkably quiet despite the proximity to the busy street. There is secure parking -- it's really tight but they help you wedge your car in. There's a restaurant on a boat in the river a few blocks away: it gets rave reviews, but we have been very disappointed both times we went there.

2/10 Terrible

Gareth, United Kingdom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Impressed!!!
The reception staff did not speak a word of English and the room was infested with Cockroaches! Not a pleasant stay AT ALL!

10/10 Excellent

Dante

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Buenas condiciones y buen servicio e igual el desayuno el único inconveniente es que no cuenta con elevador y soy una persona de la 3 edad gracias
Stayed 3 nights in Apr 2024

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buen trato y servicio de calidad
Stayed 2 nights in Apr 2024

10/10 Excellent

Pablo

Liked: Cleanliness, property conditions & facilities
Excelente solo sería mejor si contará con alberca
Stayed 1 night in Mar 2024

8/10 Good

Cristina

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
La ubicación es perfecta , el restaurante que tiene es excelente y económico . Pero el hotel está un poco descuidado .
Stayed 3 nights in Mar 2024

10/10 Excellent

Andrea

Stayed 2 nights in Feb 2024

6/10 Okay

Jair

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Estacionamiento muy pequeño
Stayed 2 nights in Feb 2024

8/10 Good

RAUL

Stayed 2 nights in Feb 2024

4/10 Poor

vicente

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
La verda ay problemas para el estacionamiento no puedes llegar a las 8:pm ya no ay lugar disponible
Stayed 2 nights in Jan 2024

8/10 Good

martha

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Atte Depto. de Operaciones on Jan 30, 2024
Gracias por su tiempo prestado

6/10 Okay

Julio

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Las camas muy comodas, servicio no es malo solo regular podria mejorar mucho
Stayed 1 night in Jan 2024
Response from BWRT on Jan 30, 2024
Agradecemos su comentarios y opinión es muy importante Atte Depto. de Operaciones

10/10 Excellent

Benjamin Jacobo

Liked: Cleanliness, staff & service, property conditions & facilities
Cómoda
Stayed 1 night in Dec 2023
Response from Atte Depto. de Operaciones on Jan 30, 2024
Gracias por su tiempo prestado a responder nuestra encuesta.

8/10 Good

Liliana

Stayed 1 night in Dec 2023
Response from Atte Depto. de Operaciones on Jan 30, 2024
Agradecemos su tiempo prestado a responder nuestra encuesta Atte. Depto. de Operaciones,

10/10 Excellent

Ricardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto esta muy bonito hotel y muy buena atención, el desayuno súper completo, supero mi expectativa, excelente relación costo-beneficio.
Stayed 1 night in Sep 2023

2/10 Terrible

LUIS EDUARDO

Business traveller
Disliked: Property conditions & facilities, room comfort
No pude descansar Instalaciones viejas e incómodas. Mucho ruido El personal amable Fotos del hotel engañosas
Stayed 2 nights in Nov 2023

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y la atención del personal excelente
Stayed 1 night in Nov 2023

10/10 Excellent

Israel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

JUAN ROMAN

Disliked: Cleanliness
Stayed 3 nights in Aug 2023

10/10 Excellent

Jose manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

MARCO ANTINIO CASTUERA

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Es un problema el estacionamiento
Stayed 2 nights in Aug 2023
Response from Depto de oepraciones. on Aug 8, 2023
Agradecemos sus comentarios y opinión son muy importantes para nosotros, al indicar lo que le gusto y n como podemos mejorar nos ayuda a poder atender las areas de oportunidad. Hemos contratado un servicio alterno para darle la oportunidad de dejar su vehículo en un lugar seguro. sin costo adicional para ustedes. mil disculpas en nombre de nuestro equipo por no superar sus expectativas

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonita la propiedad
Stayed 1 night in Jul 2023
Response from Depto de Operaciones, on Aug 8, 2023
Gracias por su tiempo prestado a responder nuestra encuesta de satisfacción nos reiteramos a sus ordenes Atte.

10/10 Excellent

Armando

Stayed 1 night in Jun 2023
Response from Depto de Operaciones, on Aug 8, 2023
Gracias por su tiempo prestado a responder nuestra encuesta de satisfacción su opinión es muy importante.

8/10 Good

Victor Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

SALVADOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien todo, excepto por el ruido exterior por la ventana a la calle del cuarto que nos tocó,
Stayed 2 nights in Apr 2023

10/10 Excellent

Nalleli

Stayed 1 night in Mar 2023

10/10 Excellent

Fidel

Stayed 1 night in Feb 2023