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Reviews of Hotel Capstone

3 out of 5
Hotel Capstone
320 Paul W Bryant Dr, Tuscaloosa, AL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 666 out of 1007 reviews" "
Rating 8 - Good. 216 out of 1007 reviews" "
Rating 6 - Okay. 77 out of 1007 reviews" "
Rating 4 - Poor. 27 out of 1007 reviews" "
Rating 2 - Terrible. 21 out of 1007 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
right on campus near student housing- fabulous stay
Stayed 1 night in Apr 2024
Response from Matt on May 9, 2024
Thank you for take perfect score! We are so happy that you found our location convenient and that we exceeded your expectations during your stay!

10/10 Excellent

Andrew, Palm Harbor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for workshop in Conference Center.
Stayed 4 nights in Apr 2024
Response from Matt on May 9, 2024
We are thrilled that you found our location to the Bryant Conference Center convenient! We hope that you will be our guest again soon.

10/10 Excellent

Isela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Matt on May 9, 2024
Thank you for the 5/5! A perfect score! We hope that you will be our guest again soon.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly. Property clean
Stayed 2 nights in Apr 2024
Response from Matt on May 9, 2024
Thank you for the 5/5 score! I’ll be sure to share this with our team. They will be thrilled that we exceeded your expectations.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Matt on May 9, 2024
We are so happy that we exceeded your expectations and hope to see you again soon!

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service.
Stayed 1 night in Apr 2024
Response from Matt on May 9, 2024
Thank you for the perfect score and the comments about our team! I’ll be sure to share this with everyone. We hope to see you again soon.

10/10 Excellent

Kristine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The facilities are definitely dated. Bathrooms need some cosmetic maintenance.
Stayed 1 night in Apr 2024
Response from Matt on May 9, 2024
Thank you for the perfect score and the feedback! We are constantly working to ensure that we offer the highest level of service to our guests- and that includes facilities and amenities expected by our guests. We hope that you will be our guest again soon.

10/10 Excellent

Lorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel on campus.
Stayed 3 nights in Mar 2024
Response from Matt on Apr 22, 2024
Thank you for the perfect score! We hope to see you again soon!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite place to sray when coming to visit our daughter.
Stayed 2 nights in Apr 2024
Response from Matt on Apr 22, 2024
We are so happy that you are part of the Capstone Family! We hope to see you and your daughter again soon.

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, convenient, easy parking
Stayed 1 night in Apr 2024
Response from Matt on Apr 22, 2024
Thank you for the 5/5 score! We are thrilled that you enjoyed your stay with us.

10/10 Excellent

DALE, Duluth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Matt on Apr 22, 2024
Thank you for the perfect score!

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about it was excellent!
Stayed 1 night in Apr 2024
Response from Matt on Apr 22, 2024
Thank you for the perfect score and comments! We hope to see you again soon!

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service
Staff was very friendly. Room is very tired. Not enough outlets in room. Built in outlets on lamps did not all work. Lightbulbs horrible brightness. Chair at desk all worn/torn. Carpet appears dingy. Bathroom was clean and somewhat updated but very small. Beds were clean and comfortable.
Stayed 1 night in Apr 2024
Response from Matt on Apr 22, 2024
Thank you for your feedback. I have shared your comments with the appropriate team members. I am so sorry that we fell short of your expectations. We hope that you will give us another chance soon.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for parents & potential students visiting the town.
Stayed 1 night in Apr 2024
Response from Matt on Apr 16, 2024
We are thrilled that you enjoyed your stay with us and hope to see you again soon!

2/10 Terrible

Michael

Stayed 1 night in Apr 2024
Response from Matt on May 9, 2024
It looks like we fell short of your expectations during your stay with us. Please contact me through the Expedia App and give us a chance to make it right.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Matt on Apr 16, 2024
Thank you for the perfect score! We are thrilled that you enjoyed your stay with us.

8/10 Good

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Matt on May 9, 2024
Thank you for the 4/5 score! We hope that you will be our guest again soon.

10/10 Excellent

Nona, Moulton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Matt on Apr 16, 2024
Thank you for the 5/5 score! We hope that you will be our guest again soon.

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only hotel on campus. Nice property
Stayed 1 night in Apr 2024
Response from Matt on Apr 16, 2024
We are thrilled that you found our location convenient and enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

Grant

Stayed 1 night in Apr 2024
Response from Matt on May 9, 2024
Thank you for the perfect score!

10/10 Excellent

joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the rooms were clean and comfortable. Located on University of Alabama's beautiful campus.
Stayed 4 nights in Feb 2024
Response from Matt on Apr 16, 2024
We are so happy that our team made such an impact! I will be sure to share your comments with them. We hope that you will be our guest again soon!

10/10 Excellent

Becky

Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel was wonderful. Very clean, the staff were very friendly and happy to help. The location is wonderful. I would love to stay there again.
Stayed 1 night in Apr 2024
Response from Matt on Apr 16, 2024
Thank you for your feedback! I will be sure to share your comments with our team. We hope to see you again soon!

10/10 Excellent

Rhodes, Hayden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the Bryant Conference Center. Great to walk around the campus for exercise. On-site restaurant had very good food, especially at breakfast. Must make sure you have your USB chargers since there are no lamps or outlets that have the USB plug integrated. No big deal but be aware.
Stayed 1 night in Apr 2024
Response from Matt on Apr 16, 2024
Thank you so much or your feedback. We are thrilled that you enjoyed our restaurant. I will share this with our team. We hope to see you again soon.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying at the Capstone. Centrally located. Convenient. Clean. Friendly staff. Highly recommend.
Stayed 1 night in Apr 2024
Response from Matt on Apr 9, 2024
Thank you for your comments! We are thrilled that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Matt on Apr 9, 2024
Thank you for the perfect score! We hope to see you again soon!

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service, property conditions & facilities
Such a nice property right on campus
Stayed 1 night in Apr 2024
Response from Matt on Apr 9, 2024
Thank you for your great comments! I will be sure to share them with our team. We hope to see you again soon.

10/10 Excellent

Margaret, Richmond

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel on campus of University of Alabama. Friendly and welcoming staff. Huge lobby. Full service bar and very good restaurant. Safe area. Only one complaint. How slick the shower floor becomes when wet.
Stayed 1 night in Apr 2024
Response from Matt on Apr 9, 2024
Thank you for your kind comments! I will be sure to share those with our team. Thank you also for your feedback regarding the shower. I have shared this with our team. We hope to see you again soon.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was phenomenal for access to UA campus and all of their athletic arenas!
Stayed 1 night in Mar 2024
Response from Matt on Apr 2, 2024
Thank you for the perfect score! We are thrilled that your stay exceeded your expectations and hope to see you again soon.

10/10 Excellent

Ann

Stayed 2 nights in Mar 2024
Response from Matt on Apr 22, 2024
Thank you for the perfect score! We hope to see you again soon!

6/10 Okay

Antonio

Stayed 1 night in Mar 2024
Response from Matt on Apr 22, 2024
Thank you for your feedback. It looks like we fell a little short during your stay. We hope that you will give us another chance soon.

8/10 Good

April

Stayed 2 nights in Mar 2024
Response from Matt on Apr 22, 2024
Thank you for the 4/5 score!

10/10 Excellent

Hamilton

Stayed 1 night in Mar 2024
Response from Matt on Apr 22, 2024
Thank you for the perfect score! We hope to see you again soon!

8/10 Good

Jessica

Travelled with family
Liked: Staff & service
Needs some simple updating - paint, furniture, etc. very convenient location and friendly staff. Housekeeping did not replace towels or shampoo, soap and conditioner daily.
Stayed 2 nights in Mar 2024
Response from Matt on Apr 2, 2024
Thank you for the 4/5 score and your feedback! I have made a note of your comments and will follow-up accordingly. We hope that you will be our guest again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. The room was a good size -- comfortable.
Stayed 2 nights in Mar 2024
Response from Matt on Mar 29, 2024
Thank you for the perfect score!

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, responsive
Stayed 1 night in Mar 2024
Response from Matt on Mar 29, 2024
Thank you for the perfect score! We hope that you will be our guest again soon!

10/10 Excellent

Elisa

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Staff was extremely friendly and helpful. We appreciated all they did. Clean and spacious rooms. Hotel is conveniently located. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Matt on Mar 29, 2024
Thank you for your feedback! I will be sure to charge your comments with our team! We hope that you will be our guest again soon.

10/10 Excellent

Adriana

Stayed 2 nights in Mar 2024
Response from Matt on Apr 16, 2024
Thank you for being our guest and giving us a perfect score!

2/10 Terrible

Heather

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Dated and needed cleaning
Stayed 1 night in Mar 2024
Response from Matt on Mar 29, 2024
I am so sorry that we didn't meet your expectations. I sincerely hope that you will give us another chance in the future. I would appreciate the opportunity to learn more about your stay with us. Can you please contact us through Expedia and let us know hoe we can do better next time?

8/10 Good

Tim, Mobile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a weekend stay the Capstone Hotel is an excellent choice
Stayed 3 nights in Mar 2024
Response from Matt on Mar 20, 2024
Thank you for the 4/5 score! We hope that you will be our guest again soon.

10/10 Excellent

kathryn

Travelled with family
Liked: Amenities, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024
Response from Matt on Mar 20, 2024
Thank you for the perfect score! We hope that you will be our guest again soon!

6/10 Okay

Arnold

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Matt on Mar 20, 2024
It looks like we fell short of your expectations. Please message us through Expedia in order to share more about your stay.

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is on a good location. Reasonably walkable around campus. Plenty of parking. Staff is friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Matt on Mar 5, 2024
Thank you for your feedback! We are thrilled that you found our location so convenient. We hope to see you again soon.

6/10 Okay

Katherine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We've stayed here a couple of times now over the past 8 years of two different kids enrolled at UA. Sadly, this place is so rough around the edges for the price. Of course, the location makes it almost worth it. One look at the vents in the bathroom and by the room door is cringe-worthy with a layers of dust bunnies hanging down. They are filthy. The bedding is flimsy and the place just feels worn out. We won't be staying here again.
Stayed 2 nights in Mar 2024
Response from Matt on Mar 5, 2024
Thank you for your feedback. I am so sorry that we fell short of your expectations while you were our guests. I will address each of your concerns with our team and make sure they are addressed. I hope that you will give us another chance in the future.

6/10 Okay

Anne

Travelled with family
Disliked: Cleanliness
You stay here for the location. The beds are also comfortable. The decor is dated. The room was not very clean. When we checked in, our door was being held open by the trash can. All of the drawers were left open and the ac was turned all the way down to 50. The room was freezing and it took us 30 minutes or so to get a temp to where it was tolerable to be in the room.
Stayed 2 nights in Mar 2024
Response from Matt on Mar 5, 2024
Thank you for your feedback. I am so sorry for the issues you experienced during your stay with us. These will be addressed with the appropriate team members. I hope that you will stay with us again.

10/10 Excellent

Mike

Stayed 1 night in Feb 2024
Response from Matt on Mar 29, 2024
Thank you for the 5/5 score! We hope to see you again soon.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for visiting UA. Walkable to quad and stadium.
Stayed 2 nights in Feb 2024
Response from Matt on Feb 28, 2024
Thank you for the perfect score and feedback about your stay! We are thrilled that you found our location so convenient. We hope to see you again soon!

8/10 Good

Geoffrey

Stayed 1 night in Feb 2024
Response from Matt on Mar 29, 2024
Thank you for the 4/5 score! We hope that you will be our guest again soon.

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Matt on Mar 5, 2024
Thank you for the perfect score! We hope that you will be our guest again soon!

10/10 Excellent

Russ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent condition especially considering the age of the building. Cannot afford it during football season but it is perfect for basketball, baseball, softball games!
Stayed 1 night in Feb 2024
Response from Matt on Feb 28, 2024
Thank you for the perfect score and the feedback! I will be sure to share your comments with our team. We hope to see you again soon.

6/10 Okay

jeanine

Stayed 1 night in Feb 2024
Response from Matt on Feb 28, 2024
Thank you for your feedback. It looks like we fell a little short of meeting your expectations. Please reach out via the Expedia app and help us understand what we can do better.