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Reviews of Candlewood Suites Tuscaloosa, an IHG Hotel

2.5 out of 5
Candlewood Suites Tuscaloosa, an IHG Hotel
651 Skyland Blvd E, Tuscaloosa, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 134 out of 255 reviews" "
Rating 8 - Good. 83 out of 255 reviews" "
Rating 6 - Okay. 26 out of 255 reviews" "
Rating 4 - Poor. 8 out of 255 reviews" "
Rating 2 - Terrible. 4 out of 255 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff (Jessie) was fantastic! So friendly and helpful. Made our stay so much easier to manage.
Stayed 1 night in Dec 2023
Response from Nicole Monroe Assistant General Manager on Jan 18, 2024
Hey Deanna! I'm so happy to hear that you enjoyed your stay with us! We look forward to seeing you again soon.

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well kept. Customer service was great.
Stayed 1 night in Dec 2023
Response from Nicole Monroe Assistant General Manager on Dec 18, 2023
Hey Brandy!I'm delighted to hear that you enjoyed your stay with us, we look forward to seeing you again soon

10/10 Excellent

Chet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from Nicole Monroe, Assistant General Manager on Nov 7, 2023
Hey Chet!I'm so glad to hear that you enjoyed your stay with us, please come back and visit us again soon!

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here on gamedays!! Love the noon checkout!!
Stayed 2 nights in Oct 2023
Response from Nicole Monroe, Assistant General Manager on Oct 24, 2023
Hi Kym!We're so pleased that you enjoyed your stay with us. Please come back and see us again soon!

6/10 Okay

Jin Young

Business traveller
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Nicole Monroe, Assistant General Manager on Oct 24, 2023
Hello Jin!i'm reaching out to you today to see what we could have done to make your stay with us better.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay best stay I have ever had. Dess was the best I made it around 12am that night all I had to do was sign my check in papers and she handed my key. 10 out of 10 in everything!!!! My place to stay!!!
Stayed 1 night in Oct 2023
Response from Nicole Monroe, Assistant General Manager on Oct 17, 2023
Hey Amanda!! I'm so glad to hear that you enjoyed your stay with us, I will be sure to pass on your kind words about Des to her also. We hope to see you again soon!

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful stay so clean and nice
Stayed 1 night in Oct 2023
Response from Nicole Monroe, Assistant General Manager on Oct 17, 2023
Hey Renee!Thank you for staying with us, we appreciate your kind words! 'm so glad to hear that you enjoyed your visit. Please come see us again soon!

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

8/10 Good

Wheely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roll Tide Trip
Came into Tuscaloosa for the first time, checking into the hotel was a breeze and general manager Taylor was totally awesome with all the help and advice for us. She gave us little ins and outs of the city and going to the football game. The Hotel was clean, friendly and staff was overwhelmingly helpful. Michigan Tide Family
Stayed 2 nights in Sep 2023
Response from Nicole Monroe Assistant General Manager on Sep 8, 2023
Hey Martin!I'm so glad that you had such a great experience here in Tuscaloosa for your first visit! We hope that you will come back and stay with us again!

10/10 Excellent

jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay
Visiting daughter in college & ballgame. Stayed one night two days. Needed comfortable clean safe stay close to everything and that’s exactly what we got at candlewood! Great stay great staff great nights sleep!
Stayed 1 night in Sep 2023
Response from Nicole Monroe Assistant General Manager on Sep 5, 2023
Hey Jessica!Thank you so much for choosing to stay with us while visiting your daughter! We are very happy to hear that you enjoyed your stay with us and got a great nights sleep. We are looking forward to seeing you next time you visit Tuscaloosa. Roll tide!Thank you,

10/10 Excellent

Shamecca

Stayed 1 night in Sep 2023

10/10 Excellent

ASHLEIGH

Stayed 1 night in Aug 2023

10/10 Excellent

Antrovia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and sanitized. The bed slept well for a hotel
Stayed 1 night in Aug 2023

6/10 Okay

Nardia

Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special Instructions
Everything was good except my special instructions to be Feather Free was not followed. After checking in the clerk cleared bed and gave me knew linens and pillows.
Stayed 1 night in Jul 2023

10/10 Excellent

cynthia

Liked: Cleanliness, property conditions & facilities
Our room was really nice and spacious. Easy highway access and places around to grab a bite.
Stayed 1 night in Jun 2023

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Reggie

Liked: Staff & service, amenities, property conditions & facilities
Love the stay
Stayed 2 nights in Mar 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2023

8/10 Good

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and neat. The only issue i had is dogs was barking alot and when the housekeepers clean the rooms all that morning i heard the doors knocked with the latch up. so everytime they went into a room to clean i heard it. Kids on the 3rd level was running. I feel the housekeepers need to have a towel to leave the door open so they dont wake other guest up with the noise of the door opening and closing.
Stayed 2 nights in Mar 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Lee Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location, near lots of restaurants, very clean
Stayed 1 night in Feb 2023
Response from Taylor Duncan, General Manager on Feb 22, 2023
Hey Lee Ann,Thank you so much for the great review we really appreciate your feedback! We are so happy to hear that you had an exceptional stay and we can't wait to see you again in the near future!

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, service was excellent.
Response from Hannah Mikhail, Assistant General Manager on Nov 29, 2022
Hello Lindsay,Thank you so much for your review. We are so glad you enjoyed your stay with us! We hope to see you again soon! Thank you!

8/10 Good

Jennifer D

Stayed 1 night in Nov 2022

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness of the property. Only complaint is it appears the ceiling is not sound insulated. We could hear the people above us walking around, the floor made creeping noise
Stayed 1 night in Nov 2022
Response from Hannah Mikhail, Assistant General Manager on Nov 14, 2022
Hello Steve,Thank you so much for your review. We are glad you enjoyed stay. We are sorry to hear that your room was noisy, let us know for your next stay to have you on the top floor to avoid that problem.Thank you so much we look forward to seeing you again!Many Thanks,Hannah Mikhail, Assistant General Manager

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Hannah Mikhail, Assistant General Manager on Oct 11, 2022
Hello Trent,Thank you so much for your review! We appreciate your feedback! If you have any other questions or concerns please give us a call. We hope to see you again soon!

8/10 Good

Amy E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great last minute booking. Staff was super freindly.
Stayed 2 nights in Oct 2022
Response from Hannah Mikhail, Assistant General Manager on Oct 11, 2022
Hello Amy,Thank you so much for your review! We are so happy we were able to accommodate you and so glad that you enjoyed your stay. If you have any other questions or concerns please give us a call. We hope to see you again soon!

10/10 Excellent

Jennifer, Lexington

Stayed 2 nights in Oct 2022

10/10 Excellent

christopher, Guntersville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a gameday shuttle, but nice place all the same
Stayed 1 night in Sep 2022
Response from Hannah Mikhail, Assistant General Manager on Sep 26, 2022
Christopher,Thank you so much for your review! We are glad you enjoyed your stay. Unfortunately, we do not offer a shuttle, however, there are shuttle services available in the area that we can recommend. If you have any more questions or concerns please let us know! We hope to see you again soon!

10/10 Excellent

Eve

Stayed 1 night in Sep 2022
Response from Hannah Mikhail, Assistant General Manager on Sep 28, 2022
Good Afternoon Eve,Thank you so much for your review! We are glad you enjoyed your stay. If you have any more questions or concerns please let us know. We look forward to seeing you again soon!

8/10 Good

Tavia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Hannah Mikhail, Assistant General Manager on Sep 5, 2022
We appreciate your review! We hope you enjoyed your stay with us!

10/10 Excellent

August

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing not to like Amazing staff and amenities
Stayed 3 nights in Aug 2022
Response from Hannah Mikhail, Assistant General Manager on Sep 5, 2022
Thank you so much for your review! We hope you enjoyed your stay with us!

2/10 Terrible

Patricia

Business traveller
Disliked: Staff & service
Cancellation policy has no room for extenuating circumstances,
Stayed 1 night in Aug 2022

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual this place is amazing!! I have stayed at several in different states and they are always clean, staff is very pleasant and the rooms are amazing!! I totally recommend!
Stayed 1 night in Jul 2022
Response from Laura Wright, AGM on Aug 4, 2022
Sheri, Thanks for the awesome feedback! We're really glad to hear how pleased you were with your stay at Candlewood Suites Tuscaloosa! We hope to see you again!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Laura Wright, AGM on Aug 4, 2022
Leslie, Thank you for your recent stay!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
Definitely family friendly. Would love to return on another trip
Stayed 1 night in Jun 2022
Response from Laura Wright, AGM on Jul 1, 2022
Julie, We're thrilled that you enjoyed your stay with us! We hope to see you again!

10/10 Excellent

LEVI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Good stay, quite and clean place.
Stayed 1 night in Jun 2022
Response from Laura Wright, AGM on Jun 27, 2022
Levi, Thank you for being our recent guest. We hope you continue to choose Candle Suites of Tuscaloosa. We hope to see you again soon!

6/10 Okay

Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay would have been much better had there not been some raucous guests in the middle of the night making it impossible to sleep.
Stayed 1 night in Apr 2022
Response from Laura Wright, AGM on May 1, 2022
Thank you for taking the time to leave a review of our hotel. I am however sorry to hear that you had to listen to other loud guests during your stay with us. Please accept my apologies for the disturbance.

10/10 Excellent

Eugene, Germantown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Levi

Liked: Property conditions & facilities, room comfort
Good stay
Stayed 1 night in Apr 2022
Response from Laura Wright, AGM on Apr 12, 2022
Hey Levi! Thank you so much for your recent review. We are happy that you chose Candlewood Suites Tuscaloosa for your stay and hope to see you again soon!

10/10 Excellent

Qontavious

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Laura Wright, AGM on Apr 12, 2022
Thank you so much for such a great review of our property! We appreciate your feedback and hope to see you again in the near future!

8/10 Good

John Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Taylor Duncan, General Manager on Mar 22, 2022
Hey John, Thank you so much for your recent review. We are happy that you chose Candlewood Suites Tuscaloosa for your stay and hope to see you again soon! Sincerely, Taylor duncan

8/10 Good

Sheryl

Stayed 3 nights in Mar 2022

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and welcoming. Rooms were clean and spacious!
Stayed 2 nights in Nov 2021
Response from Taylor Duncan, General Manager on Nov 16, 2021
Hey Alexis, Thank you so much for your review, we greatly appreciate your feed back. Our top priority is to ensure that we exceed all of our guests expectations and we are so pleased to hear that we were able to! We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel. Comfortable beds and roomy room.
Stayed 1 night in Oct 2021
Response from Chris Pereira General Manager on Oct 11, 2021
Thanks for sharing!

10/10 Excellent

Allie

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2021

6/10 Okay

Hollie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff at Candlewood couldn’t have been more welcoming and friendly. We were grateful to get a reservation on a game weekend. The building is in a noisy area of town. It is a bit dated but very clean and was a quick ride to campus. Thank you so much for your hospitality
Stayed 2 nights in Oct 2021
Response from Chris Pereira - General Manager on Oct 4, 2021
Thanks for taking the time to leave a review!

6/10 Okay

Jasmin

Travelled with group
Liked: Staff & service
Disliked: Amenities
Overpriced. Outdated
Stayed 2 nights in Sep 2021
Response from Chris Pereira General Manager on Sep 30, 2021
My sincere apologies. Our goal is to deliver a 5-Star experience to all of our guests. Our hotel is scheduled for a renovation this fall.

2/10 Terrible

Raymond, Slidell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021