BBQ/picnic area

Reviews of Best Western Catalina Inn

2.5 out of 5
Best Western Catalina Inn
2015 Mcfarland Blvd, Northport, AL

Reviews

8.4

Very good

Rating 10 - Excellent. 229 out of 472 reviews" "
Rating 8 - Good. 148 out of 472 reviews" "
Rating 6 - Okay. 60 out of 472 reviews" "
Rating 4 - Poor. 20 out of 472 reviews" "
Rating 2 - Terrible. 15 out of 472 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Tanya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
One level
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Tanya,Thank you for your rating and feedback. We appreciate your input, and we'll strive to improve to meet your expectations in the future. If there's anything specific, you'd like us to address, please feel free to let us know. We hope to have the opportunity to provide you with a better experience on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Norma, Northport

Travelled with family
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Norma,Thank you for your positive rating! We're delighted to hear that you had a 5-star experience. If there's anything specific you loved about your stay at Best Western Catalina Inn or if you have any suggestions for improvement, please let us know. We appreciate your feedback and look forward to hosting you again in the future.Sincerely,Hotel Manager

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear John,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but wasn't worth $477.00 a night!!!
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 12, 2023
Dear Joseph,Thank you for sharing your feedback. We appreciate your positive rating and are pleased to hear that you found the hotel nice. We understand your concern about the price, and we apologize if it did not meet your expectations. Your input is valuable, and we'll use it to review our pricing structure. We value your feedback and hope to have the opportunity to welcome you back at a more reasonable rate in the future. Safe travels!Sincerely, Hotel Manager

2/10 Terrible

Stephen, Loxley

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Charged me $50 to get a “non smoking” room at 10pm at night. Hotel is definitely not 8.4 stars. It’s old and run down. Enter from the outside parking lot to each room. Wouldn’t refund money to go stay somewhere nicer. I’ll never stay here again. $400 for a sh!thole.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 10, 2023
Dear Stephen,We apologize for the inconvenience you experienced during your stay, and we're sorry to hear about your dissatisfaction. The additional charge and the condition of the room do not align with our standards, and we understand your frustration. We appreciate your feedback, and it will be shared with the management team for improvements. We regret that we fell short of your expectations, and we hope to have the opportunity to address your concerns in the future.Sincerely, Hotel Manager

10/10 Excellent

Adem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 6, 2023
Dear Adem,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

8/10 Good

Janis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean and comfortable. The proximity to campus activities was good. There were many options for shopping and dining nearby.
Stayed 4 nights in Nov 2023
Response from Hotel Manager. on Nov 6, 2023
Dear Janis,Your experience is important to us, so thanks for sharing it. Thanks for your kind words about our clean, comfortable, and friendly hotel with plenty of amenities. Most guests who stay with us experience contentment and leave pleased. Our firm commitment to every action is undoubtedly to be the best hotel in this area. We look forward to having you with us again. Thanks for your honest remarks. Sincerely, Hotel Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby to everything
Stayed 4 nights in Oct 2023
Response from Hotel Manager on Nov 4, 2023
Dear Michael,Thank you for your perfect 5 out of 5 rating. We're glad to hear that the hotel is conveniently located near everything. We look forward to serving you again on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Meg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
This was our third time staying at this hotel. It is always exceptionally clean and quiet. The staff is very friendly.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Meg,Thank you for the perfect 10 out of 10 rating and your wonderful feedback! We're delighted to hear that you had a great experience during your third stay. Your comments about the cleanliness, quietness, and friendly staff are appreciated. We look forward to welcoming you back for a fourth visit!Sincerely, Hotel Manager

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very accomodating to my family and needs during my stay for my fathers funeral. Even though the price hike during Alabama Football home games is the norm, i was able to secure an extra room at a decent rate. The rooms are very clean and spaciuos too. I'll have no problem staying here again when visiting my relatives in Aliceville whenever I return. True southern hospitality!
Stayed 2 nights in Oct 2023
Response from Hotel manager on Oct 28, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Erich, Innisfail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The owners were very helpful and friendly.
Stayed 4 nights in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Erich,We're delighted to hear that you had a positive experience during your stay. The owners and our entire team aim to provide a welcoming and friendly environment for our guests. If you have any further feedback or if there's anything specific you appreciated about your stay, please let us know. We look forward to serving you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Virgil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's all good👍 . Large roomy clean. Comfortable beds.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 18, 2023
Dear Guest,Thank you for your fantastic rating and kind words. We're delighted to hear that you had a positive experience with us and that you found our rooms spacious, clean, and comfortable. Your satisfaction is our top priority, and we hope to welcome you back for another great stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Door numbers are a little small
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 15, 2023
Dear Charles,Thank you for your feedback. We appreciate your input, and we'll take your comment about the door numbers into consideration to make improvements. If you have any other suggestions or concerns, please feel free to reach out. We hope to have the opportunity to host you again in the future.Sincerely,Hotel Manager

2/10 Terrible

Debrita, Birmingham

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear Debrita, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and nice breakfast selection
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 11, 2023
Dear Guest,We appreciate your feedback and are pleased to hear that you found our location convenient and our staff helpful. However, we apologize for any inconvenience you experienced due to the outdated and old condition of our rooms. We understand the importance of maintaining our facilities, and your comments will be shared with our management team for consideration in future improvements.We value your business and hope to have the opportunity to serve you again in the future with upgraded accommodations that meet your expectations.Sincerely,Hotel Manager

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Sep 6, 2023
Dear Guest,Thank you for your perfect rating! We are thrilled to know that you had such a wonderful experience during your stay at our hotel. We appreciate your support and hope to welcome you back for another great stay soon.Sincerely,Hotel Manager

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 5, 2023
Dear Kimberly,Thank you for taking the time to rate your recent stay with us a perfect 10 out of 10! We're delighted to know that you had a wonderful experience at our hotel. If you have any specific comments or suggestions for us, please feel free to share.We hope to welcome you back in the near future for another fantastic stay.Sincerely,Hotel Manager

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 5, 2023
Dear Cheryl,Thank you for taking the time to rate your recent stay with us a perfect 10 out of 10! We're thrilled to know that you had an excellent experience at our hotel. If you have any specific comments or suggestions for us, please feel free to share.We look forward to having the pleasure of hosting you again in the future.Sincerely,Hotel Manager

6/10 Okay

Kathy

Travelled with family
Liked: Staff & service
The staff was very friendly and helpful. Our room was clean and tidy but the property could use a little TLC/updating. The bathroom had a mildewy smell which I'm sure is a result of a hot/humid climate but makes you feel like it isn't clean
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Aug 24, 2023
Dear Kathy,Thank you for your stay. We're grateful for your positive comments regarding our friendly and helpful staff, as well as the cleanliness of your room. We are sorry that you weren’t completely satisfied with your experience at our hotel. We’re involved in a continuous improvement process and are working to make the guest experience better. We take pride in offering a great experience for guests of all kinds. We hope that you will try us again. Sincerely, Hotel Manager

10/10 Excellent

David

Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 14, 2023
Dear Guest,Thank you for your perfect rating of 10/10! We're thrilled that you had such a wonderful experience during your stay. If there are any specific aspects you'd like to highlight that contributed to your high rating, or if you have any suggestions for us to maintain this level of service, please feel free to let us know. We look forward to welcoming you back for another exceptional stay in the future.Sincerely, Hotel Manager

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 10, 2023
Dear Patricia,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

2/10 Terrible

Gabriel

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
I was charged a $100 deposit for a non-smoking room, which won't be returned for 5 business days. However, one of the comforters had a cigarette burn. The bathroom had hair strands on the walls, and mildew seeped out from the edges around the bathtub. The TV had no service. It's the worst hotel experience ever. I will never stay here again and recommend anyone contemplating staying at this Best Western Catalina location seriously refrain from doing so.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 8, 2023
Dear Gabriel,We are distressed to see your comments. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely,Hotel Manager

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 15, 2023
Dear Randy,Thanks for staying with us and giving 10- star rating. We appreciate your feedback. We are sure that you may have got a great experience and value for your money staying at our hotel. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. Hope you will visit us again soon.Sincerely,Hotel Manager.

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was up to date, clean, and the staff were friendly. The neighbors and outside noise was inconvenient at times.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 27, 2023
Dear Denise,Thanks for taking the time to offer your comments. Although we are glad we met your needs, I apologize we did not exceed your expectations due to noise. We are dedicated to providing an experience that everyone can enjoy. It would be my pleasure if you decided to work with us again in this area in the future, and I am hopeful we can improve. Sincerely, Hotel Manager.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick, responsive staff. Property and rooms just as advertised. Would definitely stay here again!
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 26, 2023
Dear Charles,It is a pleasure to hear from you. It would be great if you could stay with us again soon, and I hope you will be able to do that. Our hotel and its amenities are truly a source of pride for us, and we would like to earn your trust. We're glad to satisfy you, as we do so many others every day. Please accept our thanks once more. Sincerely,Hotel Manager.

10/10 Excellent

andia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and check out,glad to have extra pillows.very clean room and great shower.
Stayed 1 night in May 2023
Response from Hotel Manager on Jun 2, 2023
Dear andia, A big thank you for your stay at our hotel. It is really delightful to see your feedback. Our team has proven that they can do wonders with genuine hospitality. Eagerly looking for your next visit. Sincerely, Hotel Manager.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great owners. Very friendly and helpful. Clean and comfortable!!
Stayed 2 nights in May 2023
Response from Hotel Manager on May 9, 2023
Dear Amy,Thank you for your kind words. We strive to provide our customers with a clean and comfortable stay, and we are glad to hear that we have achieved that. We really appreciate your feedback and are so glad you enjoyed your stay.Sincerely, Hotel Manager.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean! Breakfast was good!
Stayed 2 nights in May 2023
Response from Hotel Manager on May 8, 2023
Dear Marie,We are delighted to hear that you enjoyed your stay with us and that you were pleased with the cleanliness of our hotel. We strive to make sure our guests have the most comfortable and enjoyable experience possible, and we are delighted that we were able to meet your expectations. We are also delighted that you enjoyed our breakfast and look forward to having you stay with us again soon!Sincerely,Hotel Manager.

10/10 Excellent

Nobuchika

Stayed 6 nights in Apr 2023
Response from Hotel Manager on May 20, 2023
Dear Nobuchika, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

8/10 Good

Raven

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was short but the customer service was perfect. I asked for another set of sheets and the staff changed them quickly with a great attitude.
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 29, 2023
Dear Raven,Thank you for your kind words! We are glad that you enjoyed your stay and that we were able to provide you with excellent customer service. We strive to offer the best experience possible to all our guests and it is great to hear that we are achieving that goal. We look forward to welcoming you back soon!Sincerely,Hotel Manager.

10/10 Excellent

Emma

Stayed 1 night in Apr 2023
Response from Hotel Manager on May 16, 2023
Dear Emma, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 24, 2023
Dear Steven,Thanks for staying with us and giving 10- star rating. We appreciate your rating. We are sure that you may have got a great experience and value for your money staying at our hotel. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. Hope you will visit us again soon.Sincerely,Hotel Manager.

8/10 Good

Heidi, Littleton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Hotel Manager on May 9, 2023
Dear Heidi, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager.

8/10 Good

Debbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night business stay
Room was clean and comfortable. Nothing fancy. If I was in the area I would consider staying there again.
Stayed 3 nights in Apr 2023
Response from Hotel Manager on Apr 15, 2023
Dear Debbie,We are pleased to hear from you, and hope you will be able to stay with us again soon. Our hotel and its amenities are a source of pride for us, and we look forward to earning your trust. We would like to thank you again.Sincerely,Hotel Manager.

4/10 Poor

Michele

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was not very clean.
Stayed 2 nights in Mar 2023
Response from Hotel Manager on Mar 11, 2023
Dear Guest,We apologize for the lack of cleanliness in the bathroom. We strive to keep all of our rooms clean and comfortable for our guests and are sorry that we did not meet your expectations. We will make sure to take extra care to ensure that all bathrooms are thoroughly cleaned for our future guests. Thank you for bringing this to our attention.Sincerely,Hotel Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very clean property.
Stayed 2 nights in Feb 2023
Response from Hotel Manager on Feb 28, 2023
Dear Michael,Thanks for helping us by offering this review. You are kind to let us know that our clean hotel and great staff. The experience here has proven to be more than satisfactory to most guests who leave content and happy. Our guest feedback keeps us motivated and focused to be the best hotel. We trust you will give us one more chance. We appreciate the valuable time you spent in sharing your feedback. Thank you so much.Sincerely,Hotel Manager.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 28, 2023
Dear Gary,It is a great delight to see 10/10-star rating.I hope that you had a marvelous and awesome stay.Our team is very much overwhelmed by the rating.It is a privilege to host guests like you.Await your next visit.Sincerely,Hotel Manager

8/10 Good

Stephen

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Better than expected
Much better than what it looks like on the outside. Quieter too. Bed was squeaky and bathroom floor was a little dirty. Love the chairs and couch had vynyl covers.
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 20, 2023
Dear Stephen,Thank you for taking the time to provide us with your feedback! We are so pleased to hear that you enjoyed your stay with us and that it was better than you expected. We apologize for the squeaky bed and the dirty bathroom floor. We will take your comments into consideration and work on improving our services. Thank you again for your review!Sincerely,Hotel Manager.

10/10 Excellent

jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 16, 2023
Dear jennifer,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome rating. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager.

10/10 Excellent

Caitlin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truck parking
Stayed 2 nights in Feb 2023
Response from Hotel Manager on Feb 14, 2023
Dear Caitlin,Thanks for choosing our hotel for your stay and giving us a 5-star rating. We are glad to know that you had a great experience, got value for your money while staying at our hotel. We focus each day on providing a memorable experience that creates a yearning to return and is thrilled to know that we were successful during your stay. I hope you will visit us again soon.Sincerely,Hotel Manager.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Dated but very well reconditioned. Convenient to waffle house (24 hr food)
Stayed 4 nights in Dec 2022
Response from Hotel Manager on Jan 2, 2023
Dear John,Thank you for the kind review! We are so glad to hear that you found our facility to be well reconditioned and convenient to waffle house. We strive to provide our guests with the best possible experience, and we appreciate your feedback. Thank you again for taking the time to review us!Sincerely, Hotel Manager.

8/10 Good

A. Monique G.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable room. Friendly staff. Would stay again.
Stayed 3 nights in Dec 2022
Response from Hotel Manager on Dec 14, 2022
Dear A. Monique G,Thank you for your kind words. We hope to see you again soon and look forward to providing you with the same outstanding service that we provide all of our guests every day.Sincerely,Hotel Manager.

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Hotel Manager on Nov 26, 2022
Dear Guest,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. Hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Tremendous stay. Better than i expected. Room was clean and comfortable the breakfast was ample, but the staff is what made the difference. Very professional and accommodating.
Stayed 1 night in Nov 2022
Response from Hotel Manager on Nov 21, 2022
Dear Nathan,It was great to have you with us. It's great that you were so impressed with our hotel. Offering a wide range of guests an excellent experience is what we are striving for. Please make us your top choice if you're in the area again. You can expect another great stay from us when you need it.Sincerely, Hotel Manager.

8/10 Good

Nancy

Stayed 1 night in Nov 2022
Response from Hotel Manager on Mar 8, 2023
Dear Nancy, Thanks for the stay at our hotel and the feedback with 4 stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

4/10 Poor

David

Travelled with partner
Disliked: Amenities
It was and old building, very over priced . I was charged 450 for one night just because there was a game in town . This facility should never charge more than 80 dollars . It’s was not worth the money I paid for it. Very disappointed
Stayed 1 night in Oct 2022
Response from Hotel Manager on Oct 24, 2022
Dear David, Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you had with the stay. As we have to set the price as per our management policy. Our management will look in this if there is any possible solution. We are acting in each of them on high priority. You can see the changes. Please visit us again. Sincerely, Hotel Manager.

10/10 Excellent

Vernon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked that the Hotel was in walking distance to a store and restaurants.
Stayed 1 night in Oct 2022
Response from Hotel Manager on Oct 19, 2022
Dear Vernon,Thanks for your nice comments. We are pleased that our location was convenient for you as it was close to your areas of interest. We'll be here for you when you need us again. Sincerely, Hotel Manager.

6/10 Okay

Susan

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Went to check in and the desk guy didn’t show up for a good 10 minutes. Room was clean and bed was comfortable but the light in the shower and vanity outside also turned on a very loud fan,.very annoying. One light didn’t work and the conditioner in the shower didn’t work.
Stayed 1 night in Oct 2022
Response from Hotel Manager on Oct 18, 2022
Dear Susan,Please accept my thanks for your comments. It's good to know that you had a good experience with us, even if I regret that we weren't able to completely satisfy you. Taking great pride in our hotel, I apologize for any inconvenience caused. We want you to have the best possible stay here, and we are striving to satisfy all our guests to the fullest extent possible.Sincerely,Hotel Manager.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Hotel Manager on Oct 11, 2022
Dear Daryl, Thanks for the recent stay at our property. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager.

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from Hotel Manager on Jan 16, 2023
Dear Steven, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager.