I was charged a $100 deposit for a non-smoking room, which won't be returned for 5 business days. However, one of the comforters had a cigarette burn. The bathroom had hair strands on the walls, and mildew seeped out from the edges around the bathtub. The TV had no service. It's the worst hotel experience ever. I will never stay here again and recommend anyone contemplating staying at this Best Western Catalina location seriously refrain from doing so.